Sinceri Senior Living

They are not caring about their residents

Beware if needing to move out: First you do not get your 2500 deposit back, Second there is a 2 month notice if you are moving out. This is important, we needed to move my mother closer to home and into assistive living due to declining memory issues. There was no flexibility in notice, and typically assistive living facilities will not hold a room for 2 months. This is a huge financial loss for my aging 87 year old mother. Communication became an issue once mom was transitioning between being independent and having memory difficulties. The nurse is sweet but appears to have more then she can manage. OT and PT love to take on clients and provide services however again documentation and communication with family members very poor. Most likely not an issue if you are completely independent- but if functioning more on the border line- there are concerns. Overall we are very disappointed. Again fine place for high functioning, however beware if your parents are starting to decline in cognition- but not quite ready for assistive living- you can't count on the facility to notify you at all of concerns.

Nurses are great but assistants give most of the care which I feel is poor. On the alzheimers unit they do not even have a ice machine or area where family can get drinks for patients. I do not think pts get drinks except maybe at meals. Nursing asst at assisted livings do not have to be state certified so many have no medical experience

very poor staffed,have to beg for help on anything, food fair,too much saying no we cant do that or help you. would not recommend unless you have allot of patience and time getting help for your family member.

They do not specialize in anything other than assisted living! False advertisement! Unless your loved one is cognizant and can take care of themselves, this is not the place for someone with dementia or Alzheimer's.

Look at this before you decide [removed]

Didn't like them at all. It was very hard my client that needed care n not just like 5 mins to come in and out. They left the room with everything on the floor. If you call I can explain more. But no I wouldn't tell anyone to go there to live. My client passed 5 days after being there. She didn't like it at all. I just truly wish I never took her over there. She was happy at the Talbot on Granby but money was the only reason on moving. Front staff was okay and others weren't. She was Dairy free & Gluten free and very hard not to eat the same thing . She was very unhappy.

I need to see if they refunded any of my uncle's money but I would rate them with 1 star. They put me through hell during an extremely difficult time for my family. Don't be fooled by the slick sales pitch. The director deserves an Oscar. I don't know who worked there and who was from hospice. The lack of communication was nauseating and added so much stress. The fact my uncle only lived there for less than 2 weeks and they've collected $[removed] makes me extremely angry.

The staff does not do ANYTHING. The room is nice, but it is not a hotel, patients require some help, like getting up to the shower or changing diapers. Nothing was done.

This is why we started looking for another home after only 2 weeks. Every time we came which was almost daily, she was wearing peed clothes, same clothes for several days, apartment was filthy final straw was poop on bathroom floor asked for it to be cleaned so she wouldn't try. Next day still there. They were not making sure she was eating. She lost 13 pounds. She went from 106 to 93 pounds in the 4 weeks she was there. I know there is new administrator and I hope it gets better for future residents.

You know after my experience and where I work which is a top tier senior living facility my conclusion about the industry as a whole is not a good one. The treatment of most that are cognitively impaired or can't maneuver around on their own is appalling. It's not the low end facilities it's all of them. The word systemic has been thrown around in the past 10 years or so about other things that weren't systemic but in this arena the failure is systemic in my opinion and many others I have spoken to about this topic. I don't think all of the people are bad people but there certainly are bad people roaming around this industry. I wish I had a quick answer that could fix this but I don't. I will tell you this from my many years of experience in business dealing with the public. If you have a good mouse trap "that's questionable " the success of your business starts and ends with great people. Very simple. This industry doesn't have great people. You just have a bunch of people that want a JOB! Not good enough when you are dealing with some folks that are in poor condition.

Zero stars. The management team meaning their sales person, their executive director, and their LVN were unprofessional and NEVER responded to any concerns made by family members. From what I understand the LVN and ED are no longer employed there. The sales person deceived the family with the price and the level of care my mother would be receiving. After she moved in, within one week, they changed the price and the level of her care. Bait and switch in our opinion. There were serious issues brought to the attention of the ED and she ignored them. We were also told many lies. Dishonest people. The facility was in need of numerous repairs. Things were broken and not repaired when asked to repair. Laundry was supposed to be done and was not. Horribly run facility and I would not put a rat there! Also, the room was dirty when we moved our mother in. We asked the staff come clean the room immediately. They did but it was still needing more cleaning. Spider webs and dirty windowsills.

The experience was frustrating due to changing pricing and inconsistent communication throughout the process. Even after signing the agreement, the terms continued to change, and unexpected issues arose with billing. In the end, my mother never moved in or received access to the residence. While I appreciate the follow-up, this experience did not meet expectations.

In reality, they are independent living with some planned activities, not assisted living.

Trust should never be manipulated or monetized but that is exactly what ocurred at Mt. Arlington' s Memory Care Unit. . Overall experience : We were blindsighted by the unprofessionalism and "bait and switch" treatment 2.Cleanliness- average 3. Friendliness- line staff seemed friendly 4. Quality of care- poor. The facility sold itself as trained and prepared for dementia patients with behavioral challenges however that was not the case on day one. An aide came into my husband's room and woke him up to change him in the bathroom . She insisted he get out of bed. He was only in the facility for hours. He was understandably disoriented and resisted, as she was a stranger to him trying to get his pants off in the bathroom. She was clearly untrained how to deal with dementia patients as to her approach. This was even supported by the Administrative Director, who was dismissed that week. He assured us, prior to the admission, that their staff was well trained and more than capable to deal with an agitated patient. 5. Administrative Staff- Oversight and accountability was poor. Trust was broken. We met with them and were very transparent regarding our concerns about staff training with such a specialized population and were assured over and over again that they could handle everything. This was not the case on day one. Trust was broken immediately. They sent my husband to the Emergency as he fell in the bathroom while struggling to return to bed. I received a call from the Director to tell me they are evaluating his return. It took one week to make that decision with no return calls from the Director of Nursing or any other Administrative Staff and leaving us in limbo. what happened to the assurance that led us to trust them with our loved one? All calls went through the front desk and "Administrative Staff" were rarely available to answer. 6. Food- seemed fair. 7. Activities- not sufficient for a memory care unit. 8. Value for money- This facility accepted thousands of dollars for their services and thousands of dollars to furnish his room with furniture and necessary materials needed. It took months to get less than half the $$$ $ we gave them for one day of service.

This place is not very well organized to serve people I have waited up to hour and half for the server to come today I came at 12..00 and the explanation I get it sit in the front if you want to get your food fast or carry out your food we don’t pay $3700 dollars for these type off excuses. I have a full kitchen but I come to this place when I don’t feel like cooking. This place needs to improve their views and services.

My mom lived here . Memory Care is nothing but a locked door no Management . I visited daily . To make sure my mom was ok . I made sure she exercised / we walked back track . And I took her to the mall to walk . The biggest money payers were Memory Care. They are the least to be taking care of . She had stolen items which I reported , and police came . Main thing was her “supposed secure meds “ .. Florence police never gave follow up ..

I would not recommend this place to anyone! The staff does not care and don't do anything! Avoid it!

I'd give zero stars, if that were an option. I was steered to Oak Hill from one of these referral places. Never should have taken their advice. Independent living here may be acceptable but assisted living most definitely is not! The apartment wasn't wheelchair accessible. The chair couldn't fit thru the doorway. Couldn't enter or exit the room unassisted. Kitchen counters too high. The bathroom sink out-of-reach. Any type of care, other than med management is lacking. Good employees are rare, and don't stay long. Lots of agency people. Never see the same ones twice. Often found groups of them gathered in the dining rooms, on their phones or sleeping. I'm glad I was no longer a resident before the widely-reported events of May 2025.

The caregivers who work the floor in memory deserve 5 stars but due to management they get 1 star. Simply put management is all about the bottom line. Everytime we had major concerns they were minimized, feelings were not acknowledged and the lack of empathy and compassion from management was very clear. We questioned communication between the shifts among MANY other things. Near the end I would call for updates on my mom during 2nd shift and I would always hear that 2nd shift wasn't aware of things that had happened. This came directly from the floor workers. Laundry was constantly mixed up. We gave up that fight. It was disheartening to almost always see my mom in clothes that did not belong to her. In the end they don't provide privacy for the dying resident when in a shared room. When people from outside organizations say they don't like coming there because of management, that says it all.