Sinceri Senior Living

The building is poorly constructed and therefore extremely noisy. Residents are not respectful of their neighbors and slamming doors that make walls shake are sadly not uncommon. Walls are so thin that voices, tv sound and even telephone ringing can be heard. Apartment entrance doors have 2 inch gaps that allow hallway noise to enter the apartments and seem to help make doors get out of alignment making them hard to close and lock. People walking around in the upper apartments is enough to make the ceiling fixtures in the apartments below shake and rattle. The is a 24/7 problem and management does nothing to address it. Common area and hallway carpets are threadbare and seamed with electrical/packing tape. Group activities are largely card games. If you move here - be prepared to pay top dollar for bottom quality.

Let me begin by saying they raised rents across the board by [removed]% for Independent Living. It has also increased every year since he moved in but this was the worst. I think they know many people can't move at this stage of their lives. My family member has been there for 5 years and the services continue to decrease. The food continues to get worst. They have no chef and the server admitted all the food is frozen and just heated up. People routinely send their meal back. The residents are routinely talked down to. Transportation is minimal. There used to have two drivers, now one. It is sad to not be able to help and have to listen to how unhappy most people are there. Please think twice before taking your loved on to the Court of Palm Aire.

First off ,I would like say that the aides were great. But we had bad experience with one of the nurses and administration. The first night they did not activate my mother’s call button so that she was unable to notify anyone for assistance. Throughout her stay her medication was not given correctly to the point that she deteriorated so badly that she could no longer feed herself. But the worst is when we finally removed her that they kept charging my father’s account and expecting my father to pay even though she has not been there for over a month.

This facility courts you and talks up what a wonderful place they have for your loved one, but once you are in, you can't get a response from anyone, my mother was had become ill in the first days of her moving in and it was completely ignored, had to be hospitalized . Grandview never inquired about how she was, we returned there only to gather her belongings and moved her out. Would not recommend this place to anyone

This place has been in a downward spiral since the executive director came on board a year ago, compounded with Fountainview being taken private. Since then, there has been almost a complete turnover in staff in every aspect of the operation. Basic upkeep is nonexisitent. Dirty carpets and elevator (even the recently refurbished one), poor housekeeping, holes in the wall, broken air conditioning, moldy ceiling tiles, rusty ceiling frames, dirty chair cushions, malfunctioning master fire alarm, and broken entrance gate to name a few. The food service is in dire need of improvement; slow service, lukewarm food, and menu experimentation. This is their 3rd or 4th chef in 18 months. When the Executive Director is addressed with problems, she never takes responsibility and replies that its being worked on, as weeks and months and over a year for the elevator, go by. The nursing staff is caring but understaffed. It's not a place I'd recommend. Take a tour of Building 5 and see for yourself.

Ashley Pointe was a wonderful place to live. A happy home, lots of activities & outings. I moved my dad there several years ago. Jan. 2023 the company changed ownership & things have gone drastically downhill. The new ED they brought in has systematically gotten rid of all of the beloved employees that made AP so special. It is such a depressing place to be now, I wish I could find another place for my dad. So many residents are sad & upset. Inedible food. We went from having 1-3 outings a week on our bus to only 1 since Sept. We used to have 6 activities a day that were fun & enjoyable. Now we might have 5 but what they call an activity is watching her pop popcorn. In a microwave. The new ED stated that we don't need do birthdays now because these people 'won't remember anyway'. This is a vulnerable population- they need people to stand up & have their backs & fight for their rights. Like many of them fought for our freedom. Please do not bring your loved one to AP. You will be sorry.

If I could type out every deplorable description of this place, it would take me a week to do so. The only positive note I can make is that of one sweet lady that works there. She is a true gift. She goes above and beyond for any resident in need, even if that leaves her in a bind. Floor Manager/Receptionist. Trained to deal with dementia patients? Honest? Communication? Trust? Kind? None of that. You will constantly worry if you place your loved one here.

My loved one was previously a resident at Morningside of Bellgrade and his overall experience at this facility was terrible. There were a couple of big staff changes right after he moved in, which impacted issues that had been discussed and were to be addressed for my loved one. I never really got responses and changes were never made. The aides were less than helpful with care and, at some points, rude to my family and I. My loved one's dietary plan wasn't followed. A couple of the nurses were good and kind, but others were not at all acceptable in their attitudes. After completing a couple of months there, we left due to poor conditions and lack of care. I would absolutely not recommend this facility to anyone.

Recommended by a Place for Mom. It's a terrible place. Everything from top to bottom, needs to improve.

My loved one was previously a resident at Ashley Pointe Senior Living. They were super friendly when we toured it - and I was excited about the potential. But from the beginning, things were very poor. The facility is severely short staffed. I would rate the care services negative, if I could. My loved one complained that the food was too salty. Overall, it was a horrible experience. I did an emergency move - they don't honor the services they promise for the amount that they charge. I would not recommend Ashley Pointe Senior Living to others.

The Pines on Carmel Senior Living should not send sales people to asses the residents when it comes to their level of care. The people there were very nice but honestly the community was lacking. We have now toured a ton of places in the same price range and that one did not have as much to offer and it wasn't as nice for AL.

We were able to have an in person tour with Lancaster Grove and it was a nursing home that was extremely old and trying to pass it off as an assisted living. The only thing there that I liked was the rocking chairs on the porch.

Brookdale is extremely expensive, understaffed, and has had lots of turnover in caregivers and additional services like the salon. Due to understaffing they don’t seem to be able to keep up on the hygiene of their residents or their clothing. They have made it abundantly clear that in memory care they just want residents that will sit in a corner and not create any extra work for their caregivers like walks for residents that suffer from sundowners. The director may try to mandate a 24/7 babysitter for your loved if they are seen as being an inconvenience and charge the family a huge hourly rate for it. Your loved one deserves better and deserves a facility with a higher caregiver to resident ratio.

My mom went into this facility on [date removed]. My sister took her to the ER on [date removed] where we discovered she was severely dehydrated and septic due to poor care given to her peri area at Sebring. We are now in the process of watching our mother die! This place oversells on what it can deliver. Completely understaffed!! Several times my mom waited anywhere from 30-60 minutes for a call light to be answered. If you are thinking of this facility as an option for a family member I would look elsewhere.

My loved one used to live here and passed here was often upset about the treatment this patient received from the Medication Technicians on the top floor...and im referring to the women that worked in the evening. Extremely rude, never helpful..disrespectful. NO bedside manner.... Always issues with my loved ones medication I cannot believe these women are legally allowed to work in personal care!! The way they talked to me I can only imagine how they talk to the patients when no one is around! The Nursing Assistants in the evening sit around with a disgusting attitude. Came to visit my loved one soaken wet in urine.. hadnt had a shower in weeks. From chatting with other patients families I know im not alone in these issues.. the Director of Nursing and Assistant Director of nursing clearly dont bat an eye to these issues with the night shift team... Do NOT put your loved one in this facility!!

Putting my loved one in Brookdale was the biggest mistake I made. The lack of communication is astonishing. My loved one was injured and I was not told until I went to visit and saw what happened. The caretaker ratio *meets* minimum requirements for the state but understand that it is not enough to properly care for and monitor residents. This facility has been nothing but a headache and they have shown their true colors.

I must say after visiting this location in the morning the staff did not have any idea what they were doing. The nurse was two hours late. Therefore the residents did not get their meds on time when I ask was the head nurse contacted about this situation the staff show me that they have reached out to, the DON more than once, breakfast and lunch. I seen better at the 2100 shelter building. This building is very shameful especially to be located in Medina. I seen better living situations in Cleveland Ohio in the kinsman area and if anyone know about the kinsman area, it is not a good area , this place look like the projects

My loved one was previously a resident at Brookdale Forest Grove and the overall experience was terrible. Everything from management to day to day care was bad. She ended up in the hospital for two weeks and we instantly removed her. I would not recommend this facility to others.

First, this is not a review of the kitchen staff, aides, cleaning crew, and maintenance personnel who are all top notch. The administration and nurse here simply do not treat residents with respect. They refuse to listen to residents, family, or other professionals who directly work with the residents. They speak down to residents, making them feel like children. They make assumptions and generalizations about medical conditions or disabilities without consulting doctors who work with the patients. They are rude, combative, and unwilling to listen in conversation. I strongly recommend to look elsewhere because places with respectful admin and nurses exist in the area.

This is a beautiful facility but they did not take care of my mom. She fell and ended up in the hospital because they were not putting her compression socks on her. I was paying them to dress her in the morning. When I asked why she never had her compression socks on, their answer was "She came down to breakfast already dressed." They missed her medications several times. She had a severe UTI. It was a 30 day supply of medicine. 3 weeks later, only 1 pill had been given to her. Her shower leaked all over the bathroom the first time she took a shower and it was never fixed. She had to use a vacant room down the hall to shower. I wasn't allowed to have a meal with her in the dining room. We had to reserve a room for me to eat with her. The food was not good. It was $18 for a guest to eat with her. We spent a lot of money buying her take out because she didn't like the food. I paid [fee removed] and she was there for a total of 39 days. After she left the hospital she had to go to rehab. I told them that she would not be going back there and they still charged her for rent and care and utilities. I would not recommend this facility unless you are just looking for somebody to do your laundry, Cook your meals and maybe clean your apartment once in a while.