Sinceri Senior Living

2016 management staff does NOT care about residents well-being. Refrigerators in apartments should be on the cleaning list, especially with residents with memory issues! They should ensure residents are actually being taken care of: hair, toe nails clipped, sundries being provided (toothpaste, toothbrush, face cream, incontinent needs being met!) You know basic necessities of life for the elderly. Just because the rent is being paid, does not mean loved ones with control over finances are providing this care for their mother or father.

This place is an utter nightmare. Incompetent and negligent staff on all levels. The facility might look pretty but the care is quite ugly. Staff leave resident units from 8pm until 8am. Residents are helpless and unable to get help. [removed]. Witnessed patients writhing in pain all night when they were to have meds every two hours. To fill beds they take residents in need of skilled nursing care. [removed]. Caregivers are not trained and most incompetent, on their phones or sitting around and eating. [removed]. Fortunately she is no longer there. This place needs serious investigating!

This has been the worst experience I have ever encountered. Unfortunately, I am very familiar with the good, bad and the ugly of care homes. Since management has changed our loved one has been mistreated and many errors have been made. The Nurse is very abrasive and aggressive towards the residents as well as the family. The nurse, management(especially Billy) and the newer caregivers actually create anxiety for our loved one. I feel that they have created an unsafe environment for the residents as well no respect for them. Times have shifted there as it is no longer "resident based, it's all about the money." Respect, safety, compassionate caregivers and situational awareness to each resident should the top priority! I am writing this in hopes to bring awareness to other families. I am sadden to even write this.

This was not a good fit for our mom. We thought she'd have a lot more attention than she did. She spent a lot of time in her apartment, alone. Therapy was delayed. Granted there were holidays involved. She's at home with around the clock care and is happy.

When we first visit the place we though it was a perfect place for my father-in-law he was 90, well the place is nice but the staff is not so nice. My father in law had a fall and fracture his hip he was given a wheel chair with no foot pads on it so every time they pushed him he had to lift his legs and he would drop his legs and it would jam his hip because it would cause a sudden stop. Well they would yell at him to lift his legs and it really hurt him. Then he had to go to the hospital for sevear pain and they said they could take him back in memory care section well when he got back there they tried to move him from his bed to a wheel chair after we said do not move him he still in pain and he fell again and well he did not recover from that fall and passed away. Well guess what they will not give us the accident report because its company policy not to release it. So we will never really know what happened to him and how he fell. The director never once called to say how sorry we are he passed away. Just goes to show you all they are interested in is money.

We recently moved our mother out of the Forum after realizing the care my mom was receiving was not adequate. The Assisted Living Center we thought at 1st was wonderful, including the support staff and Altha. However, when we needed assistance, our needs fell on deaf ears. The last 3 weeks, when my mom needed a little more attention, the care of the nursing staff got worse. We just wanted our mom to have some compassion but were told by Head of this department, that they are not a memory center, "they are only skilled nursing center". Ironically, most of the residents here have dementia so it's difficult to explain why the nurse staff are not compassionate or understand the nature of this illness. When I asked Management to look into my complaints, they told me they would investigate, it's now 3 weeks later and I am still waiting !!!!!

It was terrible at Brookdale McMinnville Town Center. The care was terrible. She laid in bed for days with out being changed. All they have are teenagers that work there that are on their cell phones all the time. My mother-in-law has passed away. I am very disappointed in this facility. It was not good.

Do not put your loved one here - they are not staffed to be an assisted living facility.

They could improve on a lot. Going there and talking to them and seeing the property was wonderful. My mom was there for 2 and half days and they totally fell down on the job. My moms caregiver was not wearing her pager and I felt like my mom was being put in harms way. They were very good about coming across and getting us in there, but once she was in there they definitely dropped the ball and I can't imagine putting her in another nursing facility or assisted living because of the care she got there.

Recommend that you stay and watch what kind of activities they offer. We have been less than satisfied with her care and the quality of the activities in the memory care area. Also laundry gets lost often and we get others things. Snacks are given but consist of cake or cookies. Care givers are less than helpful and often rude. Would recommend a nanny cam also.

I was a volunteer for a resident on hospice and got to observe that there was no nursr at about 610p, they were very short resident assistance staff and after asking a staff regarding delay in answering call light, she apologized and informed that they were short staff and actually have been that way since she started. She claimed that it was difficult talking to top management without retaliation. She also mentioned that it was hard to change top management ways even when someone tries to change it because top management run the place like [removed]. I got the same message from another staff the nect day. This has borthered me since that visit. These staff could not express themselves clearly in English but dedicated to do their best and are been taken advantage of. If this is the mentality of top management, then it is appalling.

This is a community that is putting financial gain ahead of client safety. Poor staff ratio, retention is very poor over the years. No t enough resources to handle the acuity of residents. A good sales speech foes not deliver client safety. The front entrance does not show the underlying concerns of this location. Good in your search.

This is a community that does not deliver what they promise. Care is greatly compromised. Financial gain is the ultimate priority and management bonus is the key focus. You can definitely get better care in some nursing home than this money making machine. They are definitely not what they say to are.

My dad was in Orchard Park for three days and then had to be hospitalized so I cannot give a good rating based on his needs because he was the type to get up at night and walk but since they only check on people once in an hour, this was not a good place for him because he had fallen and no one was around to help him for an hour or more, so he just was found laying in the hallway?No one is there to look down the halls in the evening, how sad is that at a memory care center? The shared bathroom was very unsanitary for many days after my father fell on a Wednesday and I brought it to the attention of the staff and it was still like that by Sunday 4 days later??

This did not go very well at all. We had to pay a 1500$ move in fee, but when we got there we had to move the previous person's furniture out of the room, so she could move in. They didn't tell the other person in the room that we were coming and she got really upset. There was one closet and we couldn't use it because the other resident was there first. They weren't ready for us to come at all. We had so much trouble with the community. She went almost two weeks without a shower, because she refused, and they just let her. We had trouble with the medication. They ordered therapy for my loved one, without even telling us. We had to bring her own toilet paper, and when there are four people sharing a bathroom, I'm not sure how that is supposed to work. Every time we went she was bawling to go home, and take her out of there. She said other residents would come in her room and take stuff. They couldn't find residents at times when we were there. We were in a rush to find something, they showed us the wrong room and the tour was very confusing. They rushed us to sign the papers. We weren't even there three weeks, and now they want us to pay February's rent, because we didn't give 30 days notice, and we won't get her deposit back, even thought we had to move furniture. Every time I walked in there there was a lady that was sitting at the phone upset, and the staff was rude to her, and there were always people trying to get out. I kept seeing red flag after red flag. Every time we went the staff was different, they never woke the roommate up to go to breakfast, lunch, or dinner. They never gave us a copy of the contract, and we still haven't gotten copies. The first feeling I got was that they were pushing it to fill it, and it is beautiful, but looks aren't everything. I would just say make sure you are looking out for these things, and keep your eye on things.

I had a really bad experience with the Elmcroft of Bedford. My husband passed away due to a virus that was going around in this facility. My husband contracted it, vomited numerous times, and ended up drowning in it. After that, no one from Elmcroft ever contacted me, never showed any type of sympathy whatsoever. So bad experience overall.

Our Mom has been here for almost a year. It seems there has been one bad situation after another. And when I say bad, I mean bad!!! Including physical harm on two separate occasions by the same caregiver!! Our latest dilemma involved total lack of competence in the staffs ability to follow through with some much needed medical attention. Another disappointment has been the utter lack of help with hygiene. Overall not a good experience with the exception of the activities director, Lisa, who managed to make this place bearable. She is wonderful!! Think twice before placing a loved one in this place!

Without going in to detail, I will not be taking my partner back to Farmington Square. I have sent my concderns to Sue Horn, Community Relations Director.

Sorry to inform you, we no longer use this facility. We have had bad experiences @ Myrtle Beach Ests. In reality they do not work w/VA. like they say, they hassle you continually about benefits. The Management is veryun- professional. Their food stinks (a running joke soup al- most every night in Sept, & Oct. of 2013, Souptember & Souptober). I would not place my dog here. They move their residents around constantly in the memory bldg. so they never remember where their rooms are (resi- dents are confused enough as it is). There is not enough care-givers to keep residents out of others rooms, so everything has to be locked in closets be- cause residents are allowed to roam into others rooms & steal things (eye glasses, clothes, personal effects). Kept changing the rates on us.

When we first moved my mother there she and we were very happy. When Elmcroft took over, things went downhill. The management no longer cared and their attitude showed they didn't care. The RAs loved my mom, but soon her care took a turn where everyone blamed the other person for things not getting done. The fees increased over $1000.00 a month in 3 years for the lowest level of care. Very sad situation. Understaffed and low morale.