Sinceri Senior Living

I selected this facility for my loved one because from all outward appearances it was very upscale and high quality. However in terms of the care my loved one has been receiving it has been a big disappointment. The staff seem very disorganized. I have been paying for my loved one to get assistance using the restroom, which hasn't been happening. They let her go for days without being bathed, or changing her soiled sheets, despite the fact that people have been signing off on the chart that says her room has been cleaned. The biggest issue we've had is that we stressed it was extremely important that she continue the physical therapy that she had been receiving at the facility we moved her from. I let them know I would pay for it myself until her insurance was set up here. She still has not started receiving the physical therapy. We've had issues with her being given improper medication that we already sent the replacement for, and with paperwork from her doctors being stuck in her file and ignored without ever being read. The food started out very good, but then they lost their chef and since then it has been very plain. They also no longer provide different options for residents on low sodium diets. It seems like every time I visit there has been some problem, sometimes something minor, sometimes something major, and it really doesn't inspire confidence or give me peace of mind knowing that my loved one is here.

Pushy used car type sales presentation with Cheryl asking a little too much about finances and really trying to close the deal in one trip, and almost discouraging looking at other options. Showed me a room that needed new carpeting and was dirty, had to get the paperwork together and I had to wait while they got their act together. Facility was overall attractive, just not a spit polish to the presentation or the rooms.

Geared for dementia patients. Cold feeling, depressing. Expensive. Not for us.

I don't know what happened, they weren't able to handle his needs. They were not giving the proper medication, I don't really know where the fault of that would lie. It was not a good experience, for us, and I didn't feel comfortable staying there. There was a communication breakdown somewhere. The hospital said in the last couple of years things have changed at Hudson Creek. They were super nice, when I visited, every question we had they were able to answer. It was nice it didn't smell, it was clean. The doctor went to examine him, and I was not impressed with her.

Too far chose not to visit. May reconsider if cannot fine anything closer.

Abby was unable to meet me - said she didnt receive the referral. Cookie (receptionist) and Danielle (housekeeper) showed me around. They were very nice but weren't able to answers questions, etc. Facility was dark and drab and needs updating. Don't this Mom would like it. Dining area very small.

I'm moved him out as soon as I could. Hospice did come in the morning to make sure he was awake and dressed. I don't know what kind of care he would get if they didn't come in. They hadn't been taking care of his teeth, they were supposed to take him to doctors appointments, he missed them, and they didn't even tell us about the service we can pay for to take him to and from. They don't make sure he eats. They say that they do but they don't, I visited on a weekend and there were two staff people for thirty residents!

We had our loved one here for a time before we moved her out, and we did not have a good experience. The facility itself was very nice looking, and clean, but that is where the positives end. It was always very hard to get in touch or get any response from the staff, and my loved one had falls that ended up with her in the hospital numerous times. I would recommend avoiding this place.

well worn, 'close' feeling, didn't care for atmosphere

Not really impressed with their memory care. It looked like an insane asylum. It didn't look anything like a place that you would want to live out the rest of your life.

Not independent both the alleged independent is in the same building only separated by one being on one side and the assisted on the other side of building. They had integrated meals very disturbing although the food was good. Very old.

I don't believe after hours they have enough attendents for the number of patients in the facility. My aunt developed a UTI while she was there, she fell and injured her back and I still don't know exactly what happened. I was called by their supposedly medical personell and told to take her to the hospital, and when I arrived they said that they checked her out and she didn't need to go. The floors are concrete with tile and carpet that isn't very thick and my aunt is tall so how could they know without an x-ray if anything was broken? She is old and her bones are brittle. I only observed 3 people on duty at night and one time I pushed the button to be let out and it took 20 minutes before someone came and let me out. I was quoted one price and it ended up being a couple thousand more by the time she moved in. They had a lot of eye candy, gingerbread on the outside. Most of the people at the facility are not mentally awake enough to comprehend the facade... so who is that for? I haven't been able to move her furniture out of there yet and they are going to charge her for another month.

EEEEW. Not for mom, seems like an old folks home (well, it is). One room looked promising, but there's no place to sit that's pretty and the dining room and lobby were depressing. Didn't like the vibe. Understand why it's less $$.

just starting to remodel and upgrade. very dated. No balconies

Rooms small

looked 2 yrs ago when mom was in rehab. PT on site. Cut of the apt I saw was absurd, no go. Dining room at back of building and didn't smell great. Not high on list.

The cleanliness of the community was fine, however they did a horrible job keeping our loved ones apartment clean, it was so dirty. The staff were nice but incompetent, we could never trust what they would say. They would say one things but do another, or not follow through with promises. They wear understaffed but they could not keep up with our loved ones basic cleaning needs, there was times we would visit and our loved one would be sitting in soiled depends for hours, they were just not attentive at all. When they had a chef and could eat in the dining room the meals were good, but they were changing things within the facility and starting delivering the meals in a box to their rooms and it was just bad.

My mom has been a resident for over two years now. At first her experience was great, but under new management the care has deteriorated. Staff turnover is very high which is concerning and upsetting to my mom and other residents. Staff members just disappear with no explanation of what happened to them. There are a few excellent staff members and all the Med techs are great but how long will they stay? This place has turned into a sad and lonely place for my mom. After she was released from a week long hospital stay my mom went back to the Village. We were told her care would be more attentive, as she needed more after the hospital stay. After two weeks that stopped and I was told by the director that the extra care was just temporary and a “courtesy”. Had we known that we would have placed her in another place after her hospital stay. We are very disappointed and saddened by the change in care.

Although there are staff members that truly care for my mom in the facility, overall there was an incompetency for nursing management and misdiagnosis of my mom's condition. There were a number of staff members that caused more conflict than resolution and were unwilling to encourage activities and getting residents out and about, even within the facility.

I had a family member staying at a ‘5-star’ skilled nursing facility in S. Florida for over 2 wks. We were there to visit nearly every day, for at least 3-4hrs per day, sometimes more. Therapists were very good. Nurses, generally, did there job. The rooms were kept relatively clean. There was a handful of staff that would give a little extra from time to time. When it came down to my family member complaining of pain and visiting family speaking to nursing staff & supervisors about worsening issues, little was done. Within a few days this family member was rushed to the ER in critical condition. Had the doctor and nurses acted responsibly & ethically it wouldn’t have come to this!