Sinceri Senior Living

I would advise anybody to be very cautious. It's a wonderful location and a very nice facility that has some nice features, including the individual balconies. However, whether it's due to staffing issues and is just a temporary issue, or whether it's a long-term, ongoing issue, they messed up my loved one's medications on more than one occasion. There was also a concerning lack of communication and responsiveness from high level staff, including the administrator at the time and the head nurse.

My mother was at this facility and we tried so hard to love it. We moved her in during COVID and could not see her room. After 3 months we were able to visit and realized some of her furniture and things were missing and no one knew where they were. Her clothes constantly got lost in the laundry, her wedding ring disappeared, and things from her room constantly disappeared. From there it was all downhill. Her clothes constantly got lost in the laundry, her wedding ring disappeared, and things from her room constantly disappeared. Staff is more concerned with their phones than with care for their patients. We were told she would be checked on regularly, but after installing cameras in her room we realized she was hardly ever checked on. Her toilet paper would run out for days before they notice and restocked it. The staff does not speak kindly to the residents and commands them like children. It is not a comfortable and nice place to live.

Our family had an in person tour and we new right away it was just not going to be a good fit for our loved one, it was not a very good first impression

This community reminded me as a hospital and they only had studios. The rooms didn't have a kitchen. The tour experience was not the greatest.

We did not have the best experience at Isles of Vero beach. The AC unit was broken. They told us all residents could go to one area for the evening or stay with a family member and with covid I did not think that was a reasonable choice. There was also some broken tile in his shower, when he got out he fell on that. There were just a lot of maintenance issues during his stay here.

This community was fine when I went in to register and then when my husband was transferred over the wheelchair had no foot rest. Every time they moved him his feet drug around or someone had to lift them for him. The room was not ready for him and was not clean when he came in. Also when my loved one passed no one expressed any sympathy and that was horrible to me. They also charged me for extra days while they got his things together.

We have had issues with security and my loved one is not receiving the care that we expected. I do understand that they are short staffed and I think that is causing the issues with the lack of care. We have been disappointed.

I did not like this community as much as I liked others. It was wide and bright and clean but it felt isolated and not the community that I was looking for. It was like one part of the community was assisted living and then the other part was not.

Don't take your loved one here. When I met with the staff they told me that they would handle things one way but they was not very professional and did not have good communication when I needed help with taking care of my loved ones needs, they then sent me a bill after my loved one passed away and I'm still waiting for them to respond and to give me a refund.

This had an older feel during our tour.

thank goodness my loved one does not have many needs and rarely asks for much. this makes it easy to just shut her in her room all day. clothing is not changed for days. i do not believe state minimum bathing, or any records of a refusal to get a bath, are being kept. i have been doing laundry and picking up the slack of house cleaning. repeatedly late to medical appointments and even a scheduled surgery, no matter how many times i have called to give reminders. no one noticed she had a loose partial flopping around in her mouth, or broken front teeth during lockdown. nursing and kitchen are providing reliable service.

I would tell others that they have 24 hour nursing supposedly, but the staff to residents ratio is not as good. Our issue has was the lack of supervision and a lot of falls were not witnessed. Due to our experience I would not recommend to others.

The dining room is back to being open and the activities are opened as well. However, this community would use some improvement with their staffing, they have had a lot of turnover rates recently. They also do not do a good job communicating with the residents or their families, and the level of medical assistance they provide is not where it should be.

Nice facility but there were too many items that just didn’t check the box on my list. I can’t quite put my finger on it but I didn’t give me a warm and fuzzy!

the director of the community was wonderful. There have been a few issues with billing. If you have Kizer insurance don't go here, they had issues with paperwork on more than one occasion. I would not recommend this community to others

The day to day caregivers were great. The administrative team and nurse not so good. My loved one's room wasn't the cleanest. My loved one had a TV that was to mount on the wall initially. When I went to see my loved one, they had stacked the TV on top of a nightstand and a chest. They lost the leg supports on the wheelchair, then they lost the wheelchair. The staff tried blaming the loss of the wheelchair on me for not putting my loved one's name on it, I let the community know I did put my loved one's name on the wheelchair. They then found a new wheelchair for me. I wouldn't recommend this community to anyone. There were times they didn't seem to go check on residents when I was seeing my loved one. The community isn't good at returning calls. They tried blaming this on the receptionist.

The community is very expensive and raised our rate right away. They are also not very attentive. I would not recommend this community others. Communication was not good and

We do like the location, the apartments and the facility itself. However we get no feedback at all regarding the treatment plan our loved one is supposed to be on. We have asked for months to get anything at all and once we did we were shocked at what little treatment was in place. Our loved one is not getting the care they needed and we are not getting the feedback we need.

It is different for everybody, this wasn't for our loved one. This was too independent for our loved one. My loved one needs more medical care. I don't think they have enough staff for the community. The communication people only work during the week, and not the weekend. The weekend staff no ones knows how to do virtual calls on the weekend. They seem inadequate.