Sinceri Senior Living

Friendly staff & residents. Didn’t feel like a fit for my mom needs right now. Location wasn’t ideal for us. Older building & found rooms needed updating (which they were in process of doing).

Short staff in all areas from Administrator on down. No guarantee they will show up in timely manner once call button is pushed, 5 minutes to over an hour, very dangerous. Meals never on time, cold and since Chef fired not really good, lots of hamburgers and hotdogs. The Aids and Med Techs have to serve food, you don’t know where they have been, cleaning up after Residents in any and all manners and then serving food, kind of gross. No hydration cart twice a day like they touted. NO SECURITY AT ALL, parking lot lights out!! Can’t get maintenance to come when needed, waited over 2 months for light bulbs in bathroom, family could have bought but paying for all of this. I could go on and on, After 7 months I believe I have given them more than enough time to get their stuff together. Feel foolish for believing they would do all they said and feel taken advantage of.

I’m being prompted by SeniorAdvisor to submit a review so I am doing so. I must first say that dad stayed at the Gardens during early 2018 and the Gardens had hired new staff to oversee needed changes at the time. I’d recommend you check the VA Dept of Social Services website for complaints filed to check status and whether care has improved this year. I checked the site too late, only after I had realized my first impression was egregiously wrong, and had to file complaints myself. There were open complaints being addressed and had been for some time. My main complaint was with the care and dispensing of medicine, which are crucial. Bathing, therapy, and medicine dispensing was nothing like they’d promised. Even with our daily presence and reminders, countless oversight and errors occurred. Communication among staff was poor with an inadequate system in place. The most heartbreaking were the errors and delays in med dispensing, and the running out of meds to the point where doses were skipped. They lost track of one med and it completely dropped off dad’s list. Dad ended up choking on meds bec they weren’t dispensed correctly and ended up in the hospital. It wasn’t long before he passed. This facility is probably great for a resident not needing much medical care. We paid extra for advanced level care but this place wasn’t prepared or equipped for it.

Under staffed. Staff lacked proper training.

My relative has lived at this facility over a year, and I visit her at least once a month. There is usually dried feces on her toilet seat, and I often see the same scraps of paper on the floor that were there during my previous visit, meaning the housekeeping is pretty bad. I visited last week, and there was no toilet paper in the bathroom nor any towels. At lunch, the help just put the food in front of the residents with a plop, then picked up the plates when they were done. The food wan't cut up for those needing it, so they ate with their fingers, and coffee wasn't poured until the residents yelled. Otherwise, the staff just stood around.

Quite frankly we were not impressed with this visit. We did not get a tour of the facility but in all fairness, I guess guess because I had a friend who lived there it was assumed that I was familiar with the facility. It would have helped to at least see floor plans of some of the apartments.

We thought that the rooms were small and did not give off the at home feeling. We will look at other places. The person that showed us around was very nice though and answered all of our questions.

Toured 4/2/18. Pleasant building, but available room smelled terrible -- like months of neglected urine in carpet. I would not want a loved one to live in that without complete replacement. And the smell made me wonder how often rooms are cleaned with residents in them. The administrator stressed that residents are strongly encouraged to leave their rooms during the day (easier to see from the main desk, she pointed out) and insisted on this point even when I noted that my mother is bed bound, in late stage of dementia. She doesn't need to be propped up in a hallway in her last months of life!

Just left 3 days ago after one month respite. Facility cozy and rooms bright with large windows. Friendly staff. Do not recommend for respite unless things improve under direction of new Nursing Director. Significant cautions, particularly if medication is important for your loved one and if there is no one regularly there to advocate for them. Moved in at time (one month ago) when there was severe staffing shortage and disorganization and poor communication among staff and with residents and family. Despite our 6 hour daily presence and involvement, it took 13 days for dad to get his first scheduled bath. Rise time for the day ranged between 5 a.m. and 10 a.m. though resident requested 7 a.m. New Nursing Director recently arrived and is trying to overhaul. Scheduled bathing remedied. Rise time range improved a bit. Medication continued to be a problem until the end. Ran out of meds four times. Three times ran out before trying to refill. Fourth never refilled and dispensing accidentally stopped completely. Up until final days, frequent incorrect dosing of at least one of the meds and absence of one entirely. Dad was on special diet including thickened liquids but meds were dispensed with unthickened liquids for weeks until I caught it. While there, dad struggled severely with congestive heart failure and pneumonia. He aspirated meds when given multiple to swallow at one time. Had great trouble getting the lasix needed to help with his congestive heart failure. Had we not pushed, staff would have delayed for a week until traveling nurse came. We had similar challenges with treatment of his pneumonia. All diagnostics had to be requested by family. No indication that staff could/would have recognized problem and taken appropriate action on their own. The accidentally discontinued med and the misdosed one were crucial to his heart and swallowing conditions. Seems to explain why Dad suddenly developed uncontrollable congestive heart failure and pneumonia. His health was stable even before and after his fracture, surgery, and rehab. Health declined significantly only after arriving at the Gardens. By discharge, he had congestive heart failure and pneumonia in both lungs and we were debating whether to take him to ER instead of home as planned. Since he’s been home for three days, he’s begun to improve. Discharge note extremely riddled with errors: meds left off, misnamed, incorrect condition, incorrect and incomplete history (reported LEFT leg fracture when it was his RIGHT leg, other significant history omitted, current diagnoses omitted). This was important for dad who left for home therapies (PT/OT/ST). Errant report has caused a lot of confusion with home care admitting nurse and therapists. While at Gardens, we chose in-house therapy but would not recommend on-site PT/OT/ST unless there is no urgency nor need for predictability. Dad was there for recovery from fracture and was coming from a rehab facility. We’d expected no significant interruption in therapy but therapy was slow on starting with OT wanting to delay eval until a week post arrival. Additionally, we were unable to get the home aid prescription filled so when Gardens staff wasn’t available to give scheduled baths for two weeks, neither could we obtain outside help that was covered under insurance. Using an outside home therapy provider means more reliable and predictable visits, along with home aid for bathing. In-house therapy offers no such aid but has PT, OT, and ST, and makes available therapy room that is otherwise not available to visiting therapists. In-house therapists were very warm and kind. Nursing Director is very responsive and responsible and is in the process of implementing some significant and much-needed changes, but I’d recommend you do your own investigation. Ask residents and any family present about their current experiences. If your loved one’s health is stable and medication isn’t important to your loved one’s well-being, and if what your loved one needs is just warmth and affection, this is a sweet place.

As a frequent visitor (once or twice a week for the past year), I have found Elmcroft of Braeswood to be severely understaffed for long periods of time, leaving obvious gaps in housekeeping and personal hygiene assistance for scores of residents. There is a higher than usual turnover rate for staff and executive staff. At times, I wonder how this facility is passing state inspections or retaining such glowing ratings from [Removed] and possibly other senior living marketers. It has taken me awhile to write this review because I like everything else about Elmcroft. It is a friendly and cordial environment but falls short of giving each resident the quality of individual care and attention they deserve and need and for which they are paying. On many occasions, I have visited my elderly relative (who requires assistance with bathing) and returned a week later only to find him lying filthy on the same bedsheets and in the same clothes and underwear he had on the week before.

No kitchenettes in units, not impressed with facility.

The facility was outdated and even a little shabby. The tour guide was very nice. But she told me they didn’t have pendants for residents to wear around their necks and the nurse visited only occasionally but LVNs were usually on site during working hours.

With the experience between myself and my loved one I would have to say that their staff and medical team was not that great. They were not administrating my loved one with her medication consistently and when questioned about it their argument was “We didn’t think she needed it”. On their website they claim to be an Alzheimer’s and Dementia Care, but from what I see they really aren’t. Patients have access to exit doors and running around in the hallway. Since they can’t handle those kinds of symptoms in someone their suggestion to hire a full time assistant to look after her because they couldn’t do it. And of course the charge you more on top of what you are paying now. Makes you think why you’re even paying the base rate. The corporate staff was good though. They were able to hear us out and assist us in moving my loved one to another facility.

My loved one lived her for about 7 years and the last two years it really has gone downhill. There has been such a high turnover in staff with each new director it seemed to get worse. The rent kept going up and my mom wasn't getting the care she needed. We no longer felt safe and I wouldn't recommend this to anyone.

I looked at Morning Star when I was looking at different living options for my parents. When I went on a tour, I was just lost. We were over in one part of the facility, and then we were in another. It was just too confusing, and I could just imagine my parents getting lost there as well, so I chose another community.

Old, pending repairs and modifications. Didn't like Cobblestone and one-way street.

I toured Wellstead while looking for living options for my father, and while I thought the facility itself was good, I really was not impressed with the woman who gave the tour. She did know what she was talking about, and was informative, but she gave the impression that she wasn’t really involved with the residents. When I saw her interacting with them, she didn’t know people by name, and the conversations just seemed wooden. As I said before, even though the community itself was nice-looking, I wasn’t really made to feel comfortable by the staff and the people there, so I ultimately chose a different community for my father.

Visited here. Place smelled of urine and residents did not care for the food in the dining room as we waited for a tour.

The place is kind of depression. Too many nook & cranny, narrow hallway, not very fresh, staff don't seem too enthused. Fear the possibility of wheelchair bounded mom can get stuck in some corner & forgotten. No firm pricing with a big unknown piece of care cost. Would not consider at all.

The memory care area of this community seemed a little understaffed when mom was there. They just set residents in the dining room and did not make sure they were eating. The food looked ok and the community was clean. Someone went through her room and left food and clothing on the floor. When I visited I only saw a nurse, two aides and a social worker on the floor. I would not recommend the memory care unit of this community.