Sinceri Senior Living

They look overworked. But as far as the aides, they rarely interact with the residents on down time. They're mostly on their phone. Again, short staffed and they cut the staffs hours. When I visit, I rarely see someone. They are fed well. Almost too well. They bring out a 3 course meal with is not necessary. The amount of the food wasted is embarrassing. And my Mom is paying for the waste. Very little activity. Exercise in the morning and bingo in the afternoon. All of which are done through YouTube. Very little one in one. I moved my Mother from [community name removed]. [community name removed] was phenomenal with activities. My mother is higher functioning and very bored. It is an old facility. In all honesty, it is not a good facility. In fact, I'm looking to move my Mother. I would never recommend Brookdale if says anything. Horrible management

There seem to be no processes or procedures in place as it relates to the residents. I was always getting calls that my father was out of meds or hearing aid batteries etc, this was after providing 6 month supplies of each. No one seemed to know where to look for resident items etc. Personal hygiene and bed Linen changes and laundry for residents was terribly lacking. Communication among staff almost non existent. Facility needs structure and processes and procedures known to all and followed.

Keep your loved one at home. Brookdale Eden Prairie must have been a top rated facility at some time in the past. Owners of facility need to be questioned about their profits, their business model for future, their reasons for lack of upkeep in facility and staffing and maintenance

My grandma lived there less than a week before she entered hospice. They are understaffed and have to go into the hall and search for someone to help with caring for her. The lady seemed nice and concerned about my grandma. Once my grandma moved in. She did not answer my calls or help me solve issues that were evident from day one.

My loved one lives at Brookdale Twin Falls. This facility could improve on accountability in all departments including administrative, operations, transportation scheduling, to consistency in personal care. We did not feel that the admissions process was thorough, they seemed rushed to get a deposit and following was lack of communication. There was not a thorough orientation for my loved one, or the family. Overall, I would recommend Brookdale Twin Falls based upon its cleanliness, amenities, friendly staff, a well ordered dining experience and maintenance. However, I would suggest reviewing financials with the Executive Director before AND after your loved one's health review and BIM score.

Inexperienced and unresponsive management. We picked this community because they stated they we're building 4 PICKLEBALL courts, which my mom plays But, they have no programs in place/ no teaching pro, which they promised.[name removed] , the executive director of FountainView, is blaming the lack of any PICKLEBALL program on a missing fence.

Based on the experience we have had so far with Five Star Premier we feel they could improve on all areas. To be honest we would not recommend this community to other families looking for a place for their loved ones. The place needs to improve especially in the overall quality of care for the residents

When it comes to the friendliness of the staff we gave them an overall 3, however some of the staff members there should receive a 5. We thought we had found a great place. The staff at Ponderosa Lodge Senior Living were very accommodating to my sister's diet needs since she has celiac disease. We would recommend this community to other families if their loved ones do not have any physical issues, especially any decline with memory care

I came to visit my family member and she need assistance and I couldn’t find anyone. The call button went off for hours. The nurses seem to not know anything and are kind of dingy. Building runs with all agency who can’t really help much either. They need to do some reevaluating

Make sure people understand that they are not getting skilled nursing and that you will have to keep a close eye on the physical wellbeing of your parent.

Our family had an in person tour with The Gardens of Port St. Lucie and It was not very clean, and smell was very bad. Turned us off in arrival. Room they showed us as example very nice. Room my step dad was to go to very old and run down and next to an exit door which he would have done.

Pros: staff seemed engaged with the residents and they were nice. It was more cost effective price wise. Cons: The memory care floor was on the second floor - did not make us feel comfortable if there was an emergency. The memory care floor was also not very clean (floors were dirty and it didn't smell clean and didn't seem well kept). The rooms were my least favorite out of the 3 places - not as open and bright as the other two locations. There bathrooms seemed older and just not as well kept / clean. When we left Morningside, we all knew this was not where my mom would be placed.

We toured Leisure Park during our search for Independent Living for our loved one. It was not as clean as the other facilities that we toured. They also didn't offer a very good variety of activities. It was kind of depressing, the residents were just hanging out in the hallways.

Mom was there for a year, and initially things seemed good, but soon became apparent that the promises for changing sheets, help with dentures, hearing aids, showers, and giving doctor ordered supplements happened sporadically or not at all. These services are extra charges, and I was the one doing them much of the time. Management does not hold employees accountable. Med techs would lie about giving Mom supplements. She would go a week or more without a shower, until I would come and take care of it. Many discussions with the Directors resulted in temporary changes at best. Care staff turnover is constant and most are not trained how to use different approaches or understand dementia. A few staff were great and interacted positively with the residents - front desk, activities director, chef, physical therapy staff, and a couple of care givers that Mom loved. After a year of increasing stress, we moved mom to a different facility, and it was the best decision we could have made.

My dad was at this facility for 19 months and my mom for 1 month. It was originally owned by [removed] and it was awesome. Now it's owned by Sinceri Living and it's not so awesome anymore. My family's experiences: 1. My mom passed away there[date removed]. We had her room cleaned out the [date removed]. We were still charged a month of rent ($[removed]) because we didn't give 30 days notice!!!!! 2. We were told multiple times that we were not allowed to speak to the staff and vice versa. 3. Rent went up from $[removed] in 2022 to $[removed] in 2023 (at least for my dad). I believe different families are paying different amounts. 4. My dad had a DNR and yet he ended up at the hospital a minimum of 3 times. The last time, he was found unresponsive. The orders were to call hospice but they panicked and called the squad. When I confronted them about why they didn't call hospice, they said they did but hospice didn't answer. Hospice says there was no record of Mulberry calling.

A lot of what I have noticed that they do is pass the buck... in other words nobody wants to take responsibility for anything. They have openings at least. Most places have waiting lists that are months out. They do not provide transportation on weekends for anything. During the week yes. We were told before my dad moved out there that they've had transportation for him to get to church but that is not true and that was one of the big burrs under his saddle was that he couldn't get to church. The cost is entirely too high for what they do. I wouldn't recommend for someone who's mind is sharp. Not a lot of mental or emotional stimulation there. Ok if you're not fussy. But like us..didn't have any options. The apartments are nice and spacious. Two large rooms, big walk in closet, huge bathroom.

I do not recommend Winterberry Heights. They charged us for the following month after my loved one had passed. Overall it was a bad experience. He fell many times, and the nurse I spoke to stated she thought he was bed-ridden so he was not checked on as often as needed, which resulted in a bad way to end his life... Only there one week before passing.

My loved one was a resident here and staffing was an issue. They were so short staffed that the Executive Director and other administration were on kitchen duties and they ran out of food. The facility was clean, the staff that they did have was friendly. We'd chosen this facility because it was newer, clean, affordable, and we heard everything that we wanted to hear....but they didn't deliver. They intended to do everything right, but staffing was a disaster. I'd rate them at a 2 until the fix the staffing. Once that is fixed, my rating would probably return to a 4 or 5.

Our family had an in person tour with The Gardens of Virginia Beach and the facility itself just seemed dark, so we went with [community name removed[ that had nice big halls and it had an airy feeling to it.

Dad was in the memory care unit for 10 weeks. He hated being there. Most of his direct care staff were kind and caring. I appreciate them. But there just wasn’t anything for him to do. There is not many activities for residents at advanced levels of dementia. Life revolved around the three daily meals and being parked in front of the TV. Meals were just okay. Resident nails and hair were overgrown. Medication was the answer to agitation, which for my father, often led to over sedation and falls. I think the staff did their best, but I just felt very disconnected from the community (even though a family member was there most days of the week.) Dad died 10 weeks after arriving. That was a blessing. We moved out all his furniture and items within 14 hours of his death. Then came the final bill. Apparently the contract states rent will be charged for 14 days following death. This is absolutely criminal, in my opinion. So be warned. 10 weeks in memory care = $22,417