Sinceri Senior Living

I would tell others that they have 24 hour nursing supposedly, but the staff to residents ratio is not as good. Our issue has was the lack of supervision and a lot of falls were not witnessed. Due to our experience I would not recommend to others.

The dining room is back to being open and the activities are opened as well. However, this community would use some improvement with their staffing, they have had a lot of turnover rates recently. They also do not do a good job communicating with the residents or their families, and the level of medical assistance they provide is not where it should be.

Nice facility but there were too many items that just didn’t check the box on my list. I can’t quite put my finger on it but I didn’t give me a warm and fuzzy!

the director of the community was wonderful. There have been a few issues with billing. If you have Kizer insurance don't go here, they had issues with paperwork on more than one occasion. I would not recommend this community to others

The day to day caregivers were great. The administrative team and nurse not so good. My loved one's room wasn't the cleanest. My loved one had a TV that was to mount on the wall initially. When I went to see my loved one, they had stacked the TV on top of a nightstand and a chest. They lost the leg supports on the wheelchair, then they lost the wheelchair. The staff tried blaming the loss of the wheelchair on me for not putting my loved one's name on it, I let the community know I did put my loved one's name on the wheelchair. They then found a new wheelchair for me. I wouldn't recommend this community to anyone. There were times they didn't seem to go check on residents when I was seeing my loved one. The community isn't good at returning calls. They tried blaming this on the receptionist.

The community is very expensive and raised our rate right away. They are also not very attentive. I would not recommend this community others. Communication was not good and

We do like the location, the apartments and the facility itself. However we get no feedback at all regarding the treatment plan our loved one is supposed to be on. We have asked for months to get anything at all and once we did we were shocked at what little treatment was in place. Our loved one is not getting the care they needed and we are not getting the feedback we need.

It is different for everybody, this wasn't for our loved one. This was too independent for our loved one. My loved one needs more medical care. I don't think they have enough staff for the community. The communication people only work during the week, and not the weekend. The weekend staff no ones knows how to do virtual calls on the weekend. They seem inadequate.

I do not have anything against the workers here, and overall it is a good community. However being in a wheel chair I sometimes do not get all the assistance I need, and if I need more assistance they will tack on more fees.

The community promised more than they delivered, The communication is not very good, They struggle to return phone calls. I would not recommend this community to others.

My mom was injured and they did not contact me to let me know. When I saw her injury no one knew what had happened or let me know she was hurt. Communication was not good in this community and I would not recommend this community.

I needed a location that would allow my service dog and 2 emotional support dogs. When I signed my 2 month lease I stated several time I had my three dogs and was reassured that wouldn’t be a problem. But in the dining area they didn’t want my service dog there. I had to tell them the law. Socialization, activities none. Maintenance never helped with my carpet. I had a fall and spent several days in the hospital. Upon return I spend tine in the medical unit. There I witnessed staff belittling 2 residents and treating me like a leaper. They required I take a COVID test, but 2 months I am still waiting. And I’m waiting for my COVID injection. And was told I had to get rid of my dogs. I came because I was told I could have my three dogs. Staff that delivers my meals are ok if you like your drinks spilled on the tray. Staff that deliver the mail are friendly. Can’t get involved in any activities. I came so I could keep my 3 dogs I love the location but,

They rased our fees each month and the billing was always incorrect. The head nurse was fantastic, but the community was not well run. I would not recommend this community to others

Magnolia Springs, is basically a group home, and they don't qualified staff for memory care. There is no on-sight nurse or doctor. They have problems with the medical portion of the community. They didn't have any certified medicine technicians on site, and were reluctant to give certain medications to residents. My loved one was there for less than a year. There were times that my loved one had sores on their body. The family discovered this and not the community.

The staff was all very nice, and the facility was clean. The hospice service was amazing but the normal day to day before hospice was hit or miss. I would recommend this facility to others it's similar to other facilities out there. It worth taking a look to see if they would fit your needs.

Due to the bug I would say not to come to this community. They've cut down on activities that there is hardly anything for us to do. The food isn't good. I'm sorry I'm here. They are allowing us to eat in the dining room again. The room is too small for me, and has a tiny kitchenette.

Elmcroft of Bedford looks clean when you walk in, however in our loved ones room the carpet was dirty and it was very dusty. Most of the staff members were friendly, except for one. We felt it was overpriced for the services we received. It was also very hard to get in touch with anyone within the community, they were always in meetings and we had to go through the receptionist. She wouldn't be able to answer some of our questions and she had an attitude. Our loved one had bad feed when we moved her in, and we made them well aware of that. When we came to visit her feet were in worse condition, it looked like they were not washed and she was in a lot of pain. The staff did not communicate any of that to us. We signed up with their podiatrist they told us about, but later found out our loved one had never seen the doctor. Some of the care givers and med-techs were rude to our loved one. They are supposed to be trained on how to handle dementia patients, sometimes she was a handful but they should not be rude. There was a huge misunderstanding on move out day, that caused some stressful issues. We also believe during this time the communication between the community and the families should involve a lot of patience and clarity.

I moved my loved one out of the community. The main area was clean. There were a couple of accidents, one being when my loved one had an accident when trying to go to the bathroom, and while delivering food during quarantine. The staff ended up taking a rug and covering both items up. There was cleaning of the apartment on Saturdays. The gentleman that cleaned my loved one's apartment was fantastic. They had one washer and dryer down the hall from my loved one's room, and that only worked half the time. The food wasn't good. My loved one lost 30 pounds during the stay. There were 5 residents that left during my loved one's stay. My loved one had to go downstairs for the staff to check their vitals and had to be downstairs by 7:00 am. I would've thought that the staff would come to my loved one's room. There was a $5,000 fee for activities and that was only to show my loved one around the community. The community didn't do this. My loved one was only played bingo once, and then shortly after there was quarantine right after them moving in.

My mother felt she had better care here, than at other communities. I would tell my friends not go to this community. The staff didn't treat me well. My loved one fell while in the community, and had to be taken to the hospital and didn't return. My loved one's spouse couldn't remember where their spouse went. I had to go stay with my loved one. The community didn't like me being there, and they were rude to me during this time. I ended up getting an outside agency to stay 24 hours a day with my loved one. The Gardens doesn't have any type of memory care. The food wasn't good as well.