Sinceri Senior Living

We moved. Well actually they asked us to move. I kept asking for them to keep their promises for my memory care wife. They didn't have enough staff and the food, except breakfast, is less than mediocre. We actually went months with dirty dining ware. Itis fixed now. I am afraid that they prefer more profit to the care they promise. They didn't deliver for us. I never asked for more than the promised. I started visiting other facilities for memory care.[Removed]. What a great choice this has been. Things Orchard Pard said my wife would never do, she now does as routine. They have more staff and experience than Orchard Park. It pays off and it doesn't cost more.

I was able to take a tour and i was not impressed with this place at all. The staff was great and they were helpful, but the community felt like an institution. Not somewhere I would send my loved one. It just is not very homey at all.

Overall quality of care has ranged from high to low. It depends heavily on the professionalism, engagement and competence of the Executive Director. This position has been very inconsistent at Wynwood over the years. In addition, after our family member left Wynwood, a subsequent doctor's examination this year brought to our attention the use of a psychotropic drug. (Had never even heard this term before; Google it!). ...(The legal standard is that "informed consent" must be used for psychotropic drugs.) Recommendation is to definitely ask hard questions of the nurse and visiting doctor (who doesn't respond to family members) about this area of care and how they will communicate w/you.

Facilities are attractive, but attitude is mediocre. It is part of a large corporate structure and, perhaps, that affects the style and culture. The have an attractive "sales pitch," but have difficulty living up to their promises. The staff, for the most part is compassionate, but not always competent. The food is edible, but not always tasty and does not measure up to some of the better facilities of the area. It appears the staff is overworked.

It has be an okay experience at here at Autumn Leaves. My mother seems to like it and that is nice to see. I have my concerns with the staff; I feel they don't follow through with my concerns and kinda blow them off which isn't nice. I have concerns about my mother's medicine and I have brought this up to staff and they don't communicate well with me regarding it. My mother loves the food, so there is some good things about it and some bad parts. I would suggest to take a look at this community for yourself and see if you like.

They charge you to do something and then they don't do it. Sometimes they do thins, sometimes they don't. A lot of it is hit and miss. They do not have enough staff members and they have a terrible turnover. They need to get someone in there who knows what they are doing. I am disappointed with them.

I was told that they had a beautiful Atrium, an enclosed courtyard for people to walk around. But it was kept locked, and not very well landscaped. It wasn't very accessible or inviting. I thought they had a very nice memory unit. All of the rooms were shared, in the assisted living section. I also felt that all the assisted living rooms were very dark.

The building has been undergoing an extensive remodel for about 18 months that is still far from finished. The noise and disruption are significant problems. The is dust and debris everywhere, and there are dangerous areas throughout the building where work is being done. Some residents, even ones who were told they would not have to move during the remodel, have had to move temporarily to other apartments within the building while their long-term apartments were having work done. Many of the public spaces on the first floor (library, beauty shop) have been unusable for months, with temporary programming done on another floor that has far less welcoming spaces. The staff keep saying how wonderful it will all be when the work is done, but I think many residents have found the disruption very stressful. Having to pay full rent during this long remodel is a huge rip-off.

We are very disappointed in Elmcroft, there is not enough staff members to help with our loved ones. They are not very friendly and act like your bothering them when you have a question. Showers are not given when they are supposed to, our loved one always looks like they just woke up, the same clothes have been on for days . Seems like everyone is just sitting in their rooms with their door open, without having nothing to do. Also way to expensive !!

My mom moved there after suffering a stroke. When we arrived on her move-in day, the receptionist who was supposed to give us the key to her room was clueless; she had no idea about my mom's arrival or where the key was. It took about 20 minutes, with the receptionist calling different people, for her to find the key. We later asked the receptionist what time breakfast was served the next day (Sunday). She said breakfast ended at 10 a.m. My siblings arrived on Sunday at 9;30 to have breakfast with Mom. When we got to the dining room, it was closed. Breakfast had ended at 9:30. We also observed signs up about all activities being cancelled due to the residents being sick. Four days later, my mom caught the illness (gastroenteritis) and had to be hospitalized for 3 days. She came back to FM after being discharged. When my mom moved in, she did not have the strength in her hand to unlock her door. She was almost in tears and said she could not leave her room for fear of being locked out. After several days, I asked the staff to change the lock to one that did not require so much strength. This is when they offered to put a "pistol grip" on her key that made it easier to unlock. Of course that worked, but why did they not issue the key with that grip. After all, FM is intended for elderly residents and problems with the key must be common. My mom told me that one morning when she went to breakfast, there was none. No employees showed up. Two weeks after my mom moved in, she wanted to go home. She hated it. She felt isolated and miserable. So, we moved her back home and made other arrangements. Now FM is insisting that she pay for two months of rent PLUS the non-refundable move-in fee of $3600. In other words, $10,200 for living there for 10 days. So, be warned.

Very clean friendly staff just don't feel the level of care and the level care paying for not getting the level. Found hearing aid under the bed and patient broke glass in room and staff not picked up glass, patient stepped on.

Not enough help on call, . had to buy your own bed wheelchair alarms. Even with alarms still a lot of falls. no nurse 24 7 . paid for feeding did not receive. Saw broken wrists. would not recommend.

Dad was a too bad off for assisted living, they were not very clean, rooms were small and dark, not somewhere I would like to live. They do not have the nursing home. We like this the least.

The facility is beautiful, but the level of care doesn't match the facility. They have had a huge staff turnover. There have been a lot of problems with communication, and things that they said would be available, not being available. Everyone is friendly for the most part, but there are some professionalism issues. Especially with the med tech, and pitting the family against the resident. Saying your family member wants you to do this. You have to be right on top of it at all times. Services are not happening when they are supposed to. The food is fair, I have heard other places are better, the chicken can be quite dry and the food is tough to cut, there isn't a lot of variety, and the portions are small. The activities happen a lot but they are not good at connecting and getting the residents involved, I have been disappointed with that. There is a real difficulty with the medical care, information doesn't get through, there is a huge breakdown and a lot of dropped balls.

Beautiful but hidden charges every where 5.00 every meal you eat in room required to socialize. My mother in law was a shut in and did not like crowds was told to join others or get charged extra over the 3500. Monthly for assisted living. Emergency buttons you wear don't always work , short staff on weekends, and residents walk away, and get lost.

We entertain there with The Bedpan Band and nobody was happy and the staff was grumpy too, but it was a beautiful place. It just didn't seem like people were happy. It looks like a grand hotel or something. It was just gorgeous but you could just tell that the staff and the people were just not happy people. I didn't have a complete tour but you could just tell people weren't happy and the staff wasn't happy even getting people to their seats to listen to us. It used to be a hotel so I'm sure they aren't apartments but more like hotel rooms.

The place needs updating. It's a huge complex, but it's gloomy, the rugs were dirty, and it seemed old. It had nice people and could have been a nice place if they would have taken the time to fix it up.

My husband was there while I had surgery. They weren't taking good care of him. They had not kept up to date on his Parkinson's medication. They might have missed the fact that he had Parkinson's, I don't know. When my son took him home, we had to take him to the Medina hospital, and for three days we tried to bring him back to life. He is walking good now. He was pleased with it while he was there, so I would say Elmcroft is fair. It was nice that they had an opening immediately for him, but we didn't think it was excellent.

They weren't professional. They set up an appointment with us and weren't ready for us when we got there. The rooms weren't as nice. It's wasn't as clean, it was a lot noisier than any of the others we saw. I was just generally noisy and the staff was not near as professional as they should have been.

The upper managment people are good compassionate people. The resident nurses are a good staff. However, the middle management doesn't share the same compassion. They seem unable to cope with my father's behavior, his dementia. It has been a constant struggle to keep the room sanitary. There is a residue of urine that clings to shoes. There is also too much stealing and borrowing (which I recognize is normal for Alzheimer's patients) between patients. They need to catch this quicker. They are quick to detect medical problems and have improved the overall health of my father. That is good. Taking care of dementia afflicted patients is a huge undertaking and I admire the dedication of those compassionate staff that do it well.