Sinceri Senior Living

We toured 3 times, but Thelma never felt comfortable. She liked it when the tour guide talked to her instead of me. I really like the place, however.

The staff is wonderful and the place is still undergoing renovations, when they are finished the appearance will be terrific. Administrative and sales staff are super kind and caring. They are undergoing another change of management and it has been horrific. The assisted living staff are just not with it or doing what they are supposed to do. The food is so far from being on the ball. They are short handed and unable to serve meals in the dining room so the food is either delivered or picked up. We are trying to give the new management a chance before moving our loved one out.

I would not recommend this community. I expected better communications from the staff, I also would have liked more effort with communicating with my mother also.

This is an aging community that is not aging well.

My Mother-in-law has been at Morningside of Belgrade since February [date removed]. While I gave an overall rating of a three, there are some things that rate higher and some rate lower. Cleanliness of the overall facility is great. They empty her trash in her room a few times a day. However, they are supposed to clean the room once a week, but there are always crumbs on her floor, toilet seat is not wiped, furniture has not been dusted since she moved in and there is a tissue that has been under her bed for two months. I do pick up and change her sheets if needed when I am there, however feel this should be part of her care. and wet sheets are left on the bed. Part of the problem is my mother-in-law does not always have on a pull-up, therefore she gets in bed. We are furnishing bed pads, however, they are not always on her bed and mattress cover as well as mattress gets wet. They seem to be short staffed, which I am sure creates some of the problem. Also lack of communication between the on staff Dr/Nurse practioner She has had two UTI’s since she has been there and no follow-up from Dr, with us about her status. These issues tend to be w it’s the day shelf employers. We do like the convenience.

IT IS UNFORTUNATE WHEN WE HAVE TO PLACE OUR LOVED ONES, THE MONTHLY COST IS NOT CHEAP. I'M DISAPPOINTED WITH THE UNSANITARY FURNITURE AND FLOORS ,URIN SMELL AT AUTUMN LEAVES PEARLAND. I HAVE ADDRESSED THIS TOPIC TO UPPER MGMT. IT IS NOT A GOOD THING FOR ANYONE. STAFF AND FAMILY MEMBERS TO NOT WANT TO SIT AND OR VISIT WHEN A GREAT MAJORITY OF THE FURNITURE IS SO SOILED. IT CAN CAUSE OTHER BACTERIA ILLNESS.

We were very disappointed. Although it was a beautiful facility, we found that what had been promised was not being delivered. "Chef-prepared, farm-to-table" meals came out of a can or box. Foods were often unpalatable or hard on elderly digestive systems. "Timely responses" were rare, some even up to an hour. Although most of the staff seemed to truly care, they were too understaffed to really have quality time with the residents.

NOT AS SOLD! VERY DISAPPOINTED. MOTHER MOVED TO BETTER CARE AND THRIVING UNLIKE FORWOOD. LIKED AT FIRST, BUT REALIZED QUICKLY THEY DONT GIVE A [profanity removed] AND WILL NICKLE AND DIME TILL YOU HAVE NOTHING OR A FAMILY TO REMOVE THEM THEM FROM $ SUCK. HAVE REPORTED TO OMBUDSMAN ON SKILLED NURSING.

Brookdale definitely over-promised services. The best thing I can say about Brookdale Plymouth is that the staff is very friendly and smile a lot. The Activities Director is also fabulous and my mom really likes him. However, my mom doesn't understand most of the rest of the staff because of the language barrier (a lot of the staff have thick accents and I myself even have a hard time understanding what they are telling me). The thing that bothers me the most about Brookdale Plymouth is that my mom is paying $461/month extra for dressing/grooming assistance, but she rarely gets assistance. Mind you my mom tells the staff that she doesn't need assistance, but this is not the case. I was told by the Director that the staff are trained to "re-approach" when encountering resistance. I just don't see that happening at all with my mom's care. For example, I've noticed that my mom wears the same dirty clothes for days in row. Where is the "assistance" from the staff in getting her to change her clothes? I also have noticed that my mom sleeps in her clothes many nights. Again, where is the assistance from the staff in getting my mom into her pajamas? Same thing with the showers. My mom pays $173/month extra for assistance with bathing two times a week. After two months I learned that my mom had only taken 1 bath since arriving. (I have no idea why I wasn't informed of this sooner.) I learned that my mom was refusing the shower and that the staff were unable to get my mom to take one. The solution was for me to be there when it's a bath/shower night. Another very bad issue is the cleaning of the rooms (or lack there-of) There is very little cleaning done (if any) of my mom's room. I wind up cleaning and vacuuming once a week. The Director is very nice but appears to constantly give me lip service ("that shouldn't have happened"; "we are retraining/re-educating our staff", etc.). My mom's clothes and bed linens often get lost. (2 sets of sheets have disappeared). From what I understand, this is common at all memory care facilities. Brookdale promised me that I could be the "daughter" again (instead of my mom's caretaker). Unfortunately that hasn't happened. I launder my mom's clothes and bed linens, I am the one to convince my mom to take a shower, I am the one who is cleaning my mom's room, etc.. I still feel like the care-taker. Having provided mostly negative feedback above, I can say that I feel my mom is safe at Brookdale Plymouth and that the staff is always willing to listen to my complaints. I have definitely had to adjust my expectations. One other good thing about Brookdale is that they allow my mom to have her cat as long as I keep the litterbox cleaned and take care of the cat. This is one of the reasons I chose Brookdale over many other places which don't allow pets.

Is not what was expected. My parent had been there for several weeks and had complained about lack of timely response to support button calls. This was witnessed also by myself and my siblings on several occasions. Also had occasions where bathing needs were not addressed for days, since assistance was required. Moved to a different facility for more attentive and appropriate care. Facility staff was hit or miss....some were really warm and others not. Great program with the greeter / therapy dog Facility is a bit older but appeared clean and maintained. Layout is a bit confusing.

I toured this facility while looking for a place for my Mother. The person who gave me the tour was very nice and seemed to be knowledgeable. Every question I asked her, she knew the answer to. The rooms were clean and the residents looked like they were doing fine. However, there was an odor kind of like they used a lot of potpourri. We didn’t pick this facility because I didn’t like the area and it was further away from me. Even though this facility wasn’t for my Mother, I would still recommend other families to tour.

While the facility is lovely, the staff is friendly and the overall feeling is pleasant there are some very real negatives that aren't being addressed. The building loses heat frequently in the winter and a/c in the summer. Residents are uncomfortable particularly in the bitter cold. After many complaints and a couple of years, no progress to fix the issue has been made. The problem is that the HVAC system is not appropriate for our Indiana climate and the cost to replace it is a greater concern than their residents health and discomfort. I have had several conversations with the local manager and the Corporate manager and still my mother is without heat again this year. Not just once in a while but weekly. I wouldn't recommend this for your loved ones.

I did not go and tour Brookdale, but I had been over there a few times previously, so I knew what to expect from it when I was looking for living options for my father. They only had one bedroom available when I was looking, and it was a shared room. I just thought the community was overpriced for what it was.

Too many times my husband needed a clean brief, his meal substitute when they served pork was a peanut butter sandwich, and too many personal possessions were lost. We never recovered his glasses and many of his clothes. I was not satisfied with his care.

My mother has been at the Memory Care area of Rittenhouse in Michigan City for two years. The first year, she received exceptional care and activities. The last 6 to 8 months, we noticed the level of care has diminished and there are no activities. A monthly list of activities is posted in the dining area and in each residents rooms to look good, but the activities are not offered. Basically, she gets up to eat breakfast, lays in bed, gets up for lunch, lays in bed, gets up for dinner and lays in bed because there are no activities for her to engage in. When addressed with the Executive Director, I was told this was being worked on. Since this has been going on for so long, unfortunately, we are reluctant to believe things will change. How sad.

The staff here did a nice job showing us around, they took their time and they answered all our questions. We just were not impressed it felt outdated and drab and we felt that it was just too big for our mom.

We were promised that my grandmother could have her dog move in with her and now they say she cannot. I wish I had taped the tour but at least I had my aunt with me and she also heard everything that was promised. My grandmother is very stressed and misses her dog so much. The only reason I can't move my grandmother right away is that they do provide full medical capabilities and the stress it would put on her. The staff even agrees that the dog should be allowed to stay, he is very well behaved and would be good for all of the residents. They promised a room to my grandmother and that the dog could come and live with her. When we got there they temporarily moved her to another room and said the dog could not stay. They said he could visit her until she was moved to her regular room. Then they told me his visits could only happen if I stayed with the dog and took him with me when I went to my apartment that does not allow dogs. We were going to pay the fee for a staff member to be in charge of the dog at the community, but now they are saying that dogs are not allowed where my grandmother is residing. She misses her companion and best friend!

At time the feelings and needs of the residents are not respected

The lady that took us around the Brookdale Park Place was very rude and did not let us see the rooms. She did not want us around the residents and when I asked her about complaints, she said she could not give us that information. It was defiantly not the place for my mother.

I was not impressed when I toured this community. The people I met were like high pressure sales people. The community was clean. The community is in a nice area.