Sinceri Senior Living

Look at this before you decide [removed]

I would not recommend this place to anyone! The staff does not care and don't do anything! Avoid it!

I'd give zero stars, if that were an option. I was steered to Oak Hill from one of these referral places. Never should have taken their advice. Independent living here may be acceptable but assisted living most definitely is not! The apartment wasn't wheelchair accessible. The chair couldn't fit thru the doorway. Couldn't enter or exit the room unassisted. Kitchen counters too high. The bathroom sink out-of-reach. Any type of care, other than med management is lacking. Good employees are rare, and don't stay long. Lots of agency people. Never see the same ones twice. Often found groups of them gathered in the dining rooms, on their phones or sleeping. I'm glad I was no longer a resident before the widely-reported events of May 2025.

The caregivers who work the floor in memory deserve 5 stars but due to management they get 1 star. Simply put management is all about the bottom line. Everytime we had major concerns they were minimized, feelings were not acknowledged and the lack of empathy and compassion from management was very clear. We questioned communication between the shifts among MANY other things. Near the end I would call for updates on my mom during 2nd shift and I would always hear that 2nd shift wasn't aware of things that had happened. This came directly from the floor workers. Laundry was constantly mixed up. We gave up that fight. It was disheartening to almost always see my mom in clothes that did not belong to her. In the end they don't provide privacy for the dying resident when in a shared room. When people from outside organizations say they don't like coming there because of management, that says it all.

Do not place your loved one there. The facility has structural issues and management issues. Since Corp. is involved and trying to correct. Not worth trying to see if anything has changed.

If you love yo family don’t let em eat the breakfast!!! This place be run by man egos who protects drunk harassers like [name removed]. No matter how many times we complain they be protecting his nasty self. They be takin his word over us. We had enough.

Unpleasant med pass staffers. Cold,. Unappealing foods. The community seems to have a high turn over rate since I see new staff basically every time I visit. The staff do I believe rotating shifts in buildings, because I was told by one caregiver they work in another building as well. This is sad for the patients as they would benefit from the same caregivers and med pass people.

Never would recommend. I paid for medication administration for my mother with dementia. Leaving her meds on a paper plate with a note for her to " take her pills" is not acceptable

I did not like Calusa Harbor. They can improve by, not having mold in the resident rooms and make the bathrooms handicap accessible

Most understaffed and uncaring facility you could send your loved one. Now new under management. You can call and call and they won't answer the phone. Maybe after 20 tries they may answer the phone. They will change diapers but will refuse to wipe your loved one. If you are lucky ,they may change the bed sheets every 2 weeks. I am removing my mother from this disaster place. The food is like TV dinners from the 1980s. If they are mad at you for complaining about the current care level, they will send your loved one to the hospital for no reason.

Food was absolutely terrible. Very limited choices. Tasted terrible. Very small portions. We had several times when dad pushed his alarm and no one came, or came hours later. He had no shower for a week. We took him out of there in less than two weeks. Never felt like he was safe there. Let me know if you need more information.

It was terrible, un caring, un professional, short staffed, no nurses on most weekend or evenings, only caregivers, constantly ran out of meds

They have changed their names multiple times from [removed names], now The Terraces at Lakewood....just to name a few...Medical Care is subpar . DO NOT Trust the medical staff with Your loved ones. Local Police in Lakewood receive multiple complaints from staff on patients here. Do Your homework and look into better facilities. I would not put a plant at this senior facility.

They were horrible. Gave my Dad too much insulin was taken to the hospital. Another time he had shortness if breathe and it took them 9 minutes to call 911.

From move in to move out, we were with Ennis Pointe/Brookedale for 48 days. The executive director was rarely present. The LVN was incompetent. The entire place was disorganized and difficult to deal with. They made grand promises of what life for our loved ones would look like but were unable to follow through. The list of excuses was never ending. BEWARE! This has been a terrible experience dealing with them.

I would give Mr Arlington Sr living a 1 for all categories. Had a terrible experience there. Their inability or outright decision to not teach their aides etc how to deal with aggressive behavior exhibited by dementia residents They charged me almost [fee removed] per day to hire someone to sit outside the door to my husband's room to monitor his behavior

My mother is not happy there and she is trying to get evicted. I called the other day and asked for the director or the manager or whoever was in charge and the sweet little lady that answered the phone informed me that there was in fact no one in charge.. She told me that there is a new director in training. She wasn't sure of his name. So I'm quite concerned that I cannot speak with someone who is in charge of the facility. That's a huge concern.

Go in and visit with family members that have loved ones there and ask questions!!! That's probably the best way to find out the truths ...

If I could give them a zero that would be the rating. It's been one of the worst experiences of my life and sadly not how I imagined my Mom spending the last days of her life. We are working to make it work because from what I hear nowhere else is much better and financially we are tapped out.

The food was awful! Staff was nice. Stay clear.