Sinceri Senior Living

My tour of this community was an okay one. The community appeared to be well maintained. During my tour I noticed an activities going on, but the residents weren't really participating. I wanted a more active community for my parents, and their needs.

I was not impressed with my tour of this community. From what I saw it is more an independent community, rather than a memory care facility. Which is what I thought they offered. The staff didn't seem fit to care for Alzheimer's patients. I would not had felt comfortable moving my parents to this community. They would not had been able to provide care that I would be comfortable with. More so this is a community for someone who just needs light assistance.

This may seem like a good place based on costs and amnenites offered, but let me tell you.....During the initial sales pitch they will tell you anything you want to hear but once your loved one is locked and signed in, all the lies will come out! Please notice how many people move in every week..... they're not dying, they're leaving! Meds are constantly mixed up and given incorrectly, the rooms are not cleaned regularly- (my loved one has to live with a filthy room unless I clean it.). The shower has never been cleaned in 2 years my loved one has been there. The clothes are washed and never nicely folded,( just thrown back into a laundry basket) and then sometimes lost. The activities are mostly lame. Cost goes up 3-5% every year. The workers are mostly polite but it's all a facade. If you have questions about your loved ones care, or you notice something wrong, you better don't dare ask or they may threaten to throw your loved or out! TRUST ME! Please look somewhere else! I wish I could take my loved one out- they don't deserve to be treated like they treat them.

not as updated as it should be. appeared to be an old facility. Did not give me a warm/friendly impression when I left.

I did not have a very good first impression of this community. When I first walked into the building the lighting was very dim and there was little to no natural light throughout the lobby and dinning room. I also noticed that the bedrooms seemed to be tiny as well as very little windows allowing again no natural light into the apartment. It just seemed like a very depressing atmosphere that I really would not want my mother to live in. The staff was friendly and they did have a beautiful courtyard on the positive side.

Response times are poor -10 or more minutes is forever when a person needs transfer to a commode. Doctor does not see her even when we are called & told specifically he would do so. Aides are not very attentive.

Not exactly a warm and fuzzy place. Stacy is nice, but it's basically a fussy, stuffy, "full of rules" place. My mother said the food was good.

We presently live here. Be advised there are better places. The care staff is great, but management is not honest. They toot their Montesorri prograam for alzheimer's, but it is mostly TV. They are required by law to provide three activities a day. They consider giving a cookie to a resident an activity. I spend a lot of time in there with my wife. They have admitted to not providing the services required by law and contracted for. But their philosophy is that is our fault. I complained about the food and they told me it was my fault because I have a refined palate. They have offered to pay for my move. So far, they haven't offered enough. Before coming here, give it a good look. Ask about turnover. Have an attorney check the papers they want you to sign. Resist signing their DRA. This is a dispute resolution agreement that works in their favor. You will be grateful for that advice. Then check out the better places.This jplace is on the third director in three years and their 6th dining manager. Food is youth camp or school cafeteria quality. Lots of show for your dough, but go slow.

I have been having so many issues with my room. The carpet is dirty, my bathroom is broken, and the sink as well. There is an assisted living next door and everyone from there seems to come over to the independent living side and have their meals here. Unfortunately there aren't many staffs around to help them out when they are eating and there is always a mess in the dinning room. I feel like i am providing a lot of care for them when they are around. They also didn't inform me that the water classes were only in the summer twice a week. I have spoken with the director regarding this matter and they have not really been doing much to address this issue.

This was our very first call and we scheduled a visit for Sat. Aug. 6th at 10 AM. Mom accompanied me, but other than the menu and location, we were not impressed. Our tour guide took us to many rooms which upon inspection she couldn't show us and the only room we viewed that wasn't occupied was recently vacated, with soiled carpets and walls. She concentrated on their new digital medication management and charting stations in the hall, which meant nothing to my Mom. The halls were narrow, no occasional seating, reminded one of a nursing home and she didn't seem to know residents or staff. Unfortunately this first visit turned my Mom off to further looking, so I (and the family) will back off till something happens to change her mind or we have to force her into a move for her and Dad's health and safety.

Brookdale Edina is a beautiful facility. My wife spent 8 days as a guest while I was fishing. I brought quite a few changes of clothes and hung them in a closet in her room. when I picked her up to go home they(clothes) were scatter all over the room and nothing was in the closet.some were under the sink soaking wet. A day or two after being home i noticed ,she was wearing someone else's eyeglasses. Two of her cat dolls she brought with her were missing. I called Julie [Removed] about the glasses and dolls about a month ago and she said she would look into the matter. Till this date no response from Ms [Removed].. I cant comment on the staff.because my wife's memory is bad and she has no recolection of what took place. The staff seemed Ok except for the nurse in charge of medications was very pushy and not friendly at all.

My mother just passed away at the gardens. She had been there for several years and I thought she was being well taken care off. I picked up her stuff on Saturday and was shocked to see how filthy her room was. She had some nice furniture and someone left me a note wanting to know if furniture was for sale. Less then 24 hours after she died I had to endure this heartless nonsense. I felt like the ladies who took care of my mother were looking to grab some of her stuff in the room. People kept coming in the room and looked around while I was packing up her stuff. My Mom told me they were stealing her stuff, which was blamed on her dementia, but perhaps they really were trying to steal her stuff. Have no illusions that this is a profit company. It seemed the money was the most important issue with them on every level. I am feeling guilty I left her here because I have no idea how they really treated her. You hear horror stories and I so hope my intuition is wrong. There were some wonderful people that worked there and my gratitude goes out to Pat at the front desk. I have a sick feeling I let me Mom down by subjecting her to this place.

This is more of an assisted living facility, not for dementia care. The staff does not provide the attention and care that dementia patients need.

My loved one has poor eye sight. They put her in a room way in a corner where she was isolated. She basically just stayed in her room. She didn't get any personal attention. She tried to sit in a dark area in the dining room and a resident yelled at her to move. She needs to be in a dark area because of her eye sight. The staff did not try to help her. She also had problems getting her medication. This place may be good for some people but it wasn't for us.

They market themselves as "affordable"; however, they refuse to release actual costs without personal interaction with the potential resident. My understanding from three residents is that low-middle to middle income seniors cannot afford the monthly rent. They actually prefer to cater to the upper income senior.

Not too happy with my relatives care. Been sitting in poo for 2 hours, pain meds 1 hr late. No plan for rehab, no care like the hospital. Care provider didnt even want to swab her mouth. Brkfst ordered. Waiting hour for that too altho told brkfst was netween 7-9. Paralysed elderly cannot demand much

I toured the Assisted Living in this community. The rooms were dirty and the bathroom needed to be clean. A man was walking around and seemed to be in pain, but no staff nor nurse was in sight. A man asked me where he should go and to see if there was happy hour. I did not see any activities that were happening. There was a women in the dining room who was eating, but was spilling on herself and the floor. I met the nurse, but seemed to be in a hurry and did not talk to me much. The women in the dining room was still there by herself at the end of my tour. I was very disappointed with this place. I thought that it was one of the better Brookdale communities in the state, but sadly no.

Terrible place to have your loved ones be in. It is okay for the Independent Living, but DO NOT admit your loved ones in ASSISTED LIVING. It is pricey and they will not give you answers on how or why they are charging you that much. They go by the assessment of the nurse, who herself does not know any of the residents cares. All they want is money! You will not be able to see the nurse at all. She will not give you a heads up on anything. If you call her or asks her a question, she will not give you full details because she does not know what she is talking about. The nurse has no previous experience in Assisted Living.

Not very impressed, no medicaid, $6,850 per month private, mattresses on the floor to prevent falls, pretty beat up.

On the outside it's beautiful but it's what is on the inside that matters. While most of the staff is friendly and caring, they are over-worked and we experienced 3 turnovers of employees while my mom lived there. They are not equipped to handle difficult cases of alzheimer or dementia either - due to the limited number of caregivers. It was not a great experience for my mother or us however, the facility is kept very clean but be prepared to keep replacing missing items that continously disappear (even though they were clearly labelled.) I would only recommend this facility to those whose loved one is still aware of their surroundings. I have always said you don't get to call yourself an Alzheimers/Dementia facility just because you have locks on the doors.