Sinceri Senior Living

I am not pleased with our experiences so far here at this community. Although the staff that is there is very helpful, they are too few and too overworked to be able to give my mother the attention we are paying for. At the moment they have no executive director, so there is no one to handle the issues that are going on. They are under staff. The staff that is there is kind and helpful. My mother say's the food is too greasy. Overall at this moment I would not recommend this community.

This is another community that I liked but the memory care was on the second floor. They did have a beautiful garden/courtyard but my mom would not be able to use it. This is not an enclosed yard. They had a deck off the kitchen area with bars to enclose the back, I did not like that. They did not have any availability here and it seemed as if the tour guide went through the motion of the tour, not engaged with me.

The staff all seem to be very nice.

It has been a bit of an adjustment having Mom move into Farmington Square not only for her but for me. Moving her in I've had certain expectations on the level of care she needs since she has alzheimers and I am not completely happy with certain events that have happened. I am paying to have Mom's hair washed since she tends to forget and it seems as though the staff have forgotten as well. She fell in the parking lot and was sent to the ER and you would think they would have some type of transportation for her to return home but instead she rode home in a taxi! I'm not sure how this will work out but I know that it can only get better.

This place seemed to be your typical Memory care. I didnt like pricing structure. Patients were not engaged during the tour.

Elmcroft was $95/day (avg. $2890/mo) w/inclusive costs for bathing, diapering, & adm. meds, which is quite nice compared to the other location toured. However, the patient hallway carpeting, etc. did not seem as clean as the other location toured this afternoon. The bathrooms at Elmcroft are not so great for sharing because there is no storage for towels & very little space for personal toiletries other than a small mirrored medicine chest. The shared rooms were rather minimal in size and would be more suited for people undergoing temporary PT. I could not get a link to reviews for Elmcroft w/o giving my name & number which I had already given to A Place for Mom. The staff was very cordial. The lobby, game, and dining room(s) were very nicely kept.

We left the facility because the care was bad there. I couldn't leave my mom there knowing she was not being cared for and I could not be there with her everyday all day. They were in the process of making changes so I'm sure it has gotten better there.

The staff is friendly. The facility is in good. We haven't had much with the care services. He enjoys it there. He's very comfortable there. I do not receive any call backs concerning concerns I have there. The facility is very nice. He has a long walk to the dining hall which he enjoys. There are chairs along the way where he can sit down and rest if he needs to. It's very clean and nice.

My father stayed here for about 2 years and has since moved out because they are unable to accommodate his current needs. I believe I was told they just do not have the staff for it. I believe this to be true from a past experience specifically. His pendent rang to me, it was unable to communicate to me which this pendent came from the VA and apparently was not working for him to hear me on the other end. I called the receptionist and asked if they could send someone up to let him know that help was on its way. While at the time he was an independent resident and staff was not able to assist, besides checking on him. Well I was told to call back in 20 minutes. Yes this is in fact true, she said there wasn't anyone available to do that. When the police arrived and they helped my Dad up from his fall, we talked a bit and he tried to locate a nurse and there was no one available after waiting at the nurses station for about 10 minutes. He called the receptionist and told them who he was and asked for assistance, they actually told him the same thing. Please call back in 20 minutes. This did not go over to well with the police officer. Leaving a message for them to call him, they never did. I spoke to the officer and he was extremely upset that they never called him back. They told me that they would check into it and get back to me. Never happened, and currently leaving messages with the Executive Director more then once to call me, that hasn't happened either. If I were to rate this I would not call it a five star except that the building is beautiful. Staff have always been very kind, but not enough employed to accommodate the needs of all the residents. Glad to say my father has moved out. The amount below for rent was without any services, add any and you can expect to pay at least $4,000 per month at the least.

Average

I really like the staff. We are very pleased with the staff. As far as management goes, they are not great. We have had billing issues for quite awhile now and it has not been resolved. They do not communicate with us about anything.

At Orchard Park Of Southfork we have had someincidents. I have had to check on medications. They got a new activitiesdirector and that area is improving. Some time the aids they need to slow downand remember these are patients with dementia and Alzheimer's. It isa very clean and nicely decorated facility. The staff polite and well manneredhere. Over all we are very pleased because they well work with you.

I dont have anything to compare Morningside at Bellgrade with. It is my sister-in-law that is up there. She was in a skilled nursing facility previously and I didn't think much of it. I do have some concerns as far as the level of care she is getting. They have 1-6 levels and she was assessed as a level 6. I personally don't think she think she is getting the level of care that she is supposed to get. She is paying a lot extra for toiletries and it looks like they rationing them out. She has to be assisted with just about everything. The cleanliness needs improving also. She seems okay overall here.

I am having trouble with the housekeeping getting done at Orchard Park Victory Lakes. They are ruining all of her clothes by just putting everything on a really hot setting. Also we had to work with my mother-in-law on putting her clothes in a hamper to be cleaned. Otherwise she would hid her clothing. Well, we told the staff about this but they took the whole hamper instead of just her clothes out. So now we are having the issue again of her hiding her clothes and they are not being washed. The staff seem very willing to work with me though. There are also odors in this facility. They aren't emptying the garbage as they should. She does seem to be content there. I thought there would be a lot more activities than there are. I told the staff when we moved her in that she would make excuses as far as not participating and they acted like they would work with her, I am just not sure that is getting done. My main issue is the housekeeping. But again they seem to be willing to work with me on any issues I have had.

In general I think they do a good job at Wynwood of Northville. The facility itself is well kept and clean, and I like what they have to offer in terms of both food and activities. There are a few ways I think they could improve, however. I think they could be more flexible in terms of my loved one's schedule, she is not an early riser and they haven't been very accommodating to her preferred sleep schedule. I also think the communication between the community and families could use some work.

My is living there; he's able to enjoy the food and the staff does a good job.

The main thing (which I think is true of most of these places) is that the ratio between staff and the residents is not as good as it needs to be in order to give the residents the one on one special attention that would be optimal. Other than that they have been very good. The place is very nice and the staff members there are very nice, friendly, and helpful.

decent sized rooms. No walls between bedroom and living space.

Nice facility but set up as combination of studios. No kitchenette.

Nice place. The rooms did not have a kitchenette. Very quiet. Too far from where I live.