Sinceri Senior Living

Toured 4/2/18. Pleasant building, but available room smelled terrible -- like months of neglected urine in carpet. I would not want a loved one to live in that without complete replacement. And the smell made me wonder how often rooms are cleaned with residents in them. The administrator stressed that residents are strongly encouraged to leave their rooms during the day (easier to see from the main desk, she pointed out) and insisted on this point even when I noted that my mother is bed bound, in late stage of dementia. She doesn't need to be propped up in a hallway in her last months of life!

Just left 3 days ago after one month respite. Facility cozy and rooms bright with large windows. Friendly staff. Do not recommend for respite unless things improve under direction of new Nursing Director. Significant cautions, particularly if medication is important for your loved one and if there is no one regularly there to advocate for them. Moved in at time (one month ago) when there was severe staffing shortage and disorganization and poor communication among staff and with residents and family. Despite our 6 hour daily presence and involvement, it took 13 days for dad to get his first scheduled bath. Rise time for the day ranged between 5 a.m. and 10 a.m. though resident requested 7 a.m. New Nursing Director recently arrived and is trying to overhaul. Scheduled bathing remedied. Rise time range improved a bit. Medication continued to be a problem until the end. Ran out of meds four times. Three times ran out before trying to refill. Fourth never refilled and dispensing accidentally stopped completely. Up until final days, frequent incorrect dosing of at least one of the meds and absence of one entirely. Dad was on special diet including thickened liquids but meds were dispensed with unthickened liquids for weeks until I caught it. While there, dad struggled severely with congestive heart failure and pneumonia. He aspirated meds when given multiple to swallow at one time. Had great trouble getting the lasix needed to help with his congestive heart failure. Had we not pushed, staff would have delayed for a week until traveling nurse came. We had similar challenges with treatment of his pneumonia. All diagnostics had to be requested by family. No indication that staff could/would have recognized problem and taken appropriate action on their own. The accidentally discontinued med and the misdosed one were crucial to his heart and swallowing conditions. Seems to explain why Dad suddenly developed uncontrollable congestive heart failure and pneumonia. His health was stable even before and after his fracture, surgery, and rehab. Health declined significantly only after arriving at the Gardens. By discharge, he had congestive heart failure and pneumonia in both lungs and we were debating whether to take him to ER instead of home as planned. Since he’s been home for three days, he’s begun to improve. Discharge note extremely riddled with errors: meds left off, misnamed, incorrect condition, incorrect and incomplete history (reported LEFT leg fracture when it was his RIGHT leg, other significant history omitted, current diagnoses omitted). This was important for dad who left for home therapies (PT/OT/ST). Errant report has caused a lot of confusion with home care admitting nurse and therapists. While at Gardens, we chose in-house therapy but would not recommend on-site PT/OT/ST unless there is no urgency nor need for predictability. Dad was there for recovery from fracture and was coming from a rehab facility. We’d expected no significant interruption in therapy but therapy was slow on starting with OT wanting to delay eval until a week post arrival. Additionally, we were unable to get the home aid prescription filled so when Gardens staff wasn’t available to give scheduled baths for two weeks, neither could we obtain outside help that was covered under insurance. Using an outside home therapy provider means more reliable and predictable visits, along with home aid for bathing. In-house therapy offers no such aid but has PT, OT, and ST, and makes available therapy room that is otherwise not available to visiting therapists. In-house therapists were very warm and kind. Nursing Director is very responsive and responsible and is in the process of implementing some significant and much-needed changes, but I’d recommend you do your own investigation. Ask residents and any family present about their current experiences. If your loved one’s health is stable and medication isn’t important to your loved one’s well-being, and if what your loved one needs is just warmth and affection, this is a sweet place.

As a frequent visitor (once or twice a week for the past year), I have found Elmcroft of Braeswood to be severely understaffed for long periods of time, leaving obvious gaps in housekeeping and personal hygiene assistance for scores of residents. There is a higher than usual turnover rate for staff and executive staff. At times, I wonder how this facility is passing state inspections or retaining such glowing ratings from [Removed] and possibly other senior living marketers. It has taken me awhile to write this review because I like everything else about Elmcroft. It is a friendly and cordial environment but falls short of giving each resident the quality of individual care and attention they deserve and need and for which they are paying. On many occasions, I have visited my elderly relative (who requires assistance with bathing) and returned a week later only to find him lying filthy on the same bedsheets and in the same clothes and underwear he had on the week before.

No kitchenettes in units, not impressed with facility.

The facility was outdated and even a little shabby. The tour guide was very nice. But she told me they didn’t have pendants for residents to wear around their necks and the nurse visited only occasionally but LVNs were usually on site during working hours.

With the experience between myself and my loved one I would have to say that their staff and medical team was not that great. They were not administrating my loved one with her medication consistently and when questioned about it their argument was “We didn’t think she needed it”. On their website they claim to be an Alzheimer’s and Dementia Care, but from what I see they really aren’t. Patients have access to exit doors and running around in the hallway. Since they can’t handle those kinds of symptoms in someone their suggestion to hire a full time assistant to look after her because they couldn’t do it. And of course the charge you more on top of what you are paying now. Makes you think why you’re even paying the base rate. The corporate staff was good though. They were able to hear us out and assist us in moving my loved one to another facility.

My loved one lived her for about 7 years and the last two years it really has gone downhill. There has been such a high turnover in staff with each new director it seemed to get worse. The rent kept going up and my mom wasn't getting the care she needed. We no longer felt safe and I wouldn't recommend this to anyone.

I looked at Morning Star when I was looking at different living options for my parents. When I went on a tour, I was just lost. We were over in one part of the facility, and then we were in another. It was just too confusing, and I could just imagine my parents getting lost there as well, so I chose another community.

Old, pending repairs and modifications. Didn't like Cobblestone and one-way street.

I toured Wellstead while looking for living options for my father, and while I thought the facility itself was good, I really was not impressed with the woman who gave the tour. She did know what she was talking about, and was informative, but she gave the impression that she wasn’t really involved with the residents. When I saw her interacting with them, she didn’t know people by name, and the conversations just seemed wooden. As I said before, even though the community itself was nice-looking, I wasn’t really made to feel comfortable by the staff and the people there, so I ultimately chose a different community for my father.

Visited here. Place smelled of urine and residents did not care for the food in the dining room as we waited for a tour.

The place is kind of depression. Too many nook & cranny, narrow hallway, not very fresh, staff don't seem too enthused. Fear the possibility of wheelchair bounded mom can get stuck in some corner & forgotten. No firm pricing with a big unknown piece of care cost. Would not consider at all.

The memory care area of this community seemed a little understaffed when mom was there. They just set residents in the dining room and did not make sure they were eating. The food looked ok and the community was clean. Someone went through her room and left food and clothing on the floor. When I visited I only saw a nurse, two aides and a social worker on the floor. I would not recommend the memory care unit of this community.

We were impressed with the staff at Magnolia Springs and it is a very nice community. I felt that it was more of an independent living style as they do not have nurses on staff, Building is large and spacious but that does make for long walks.

Don't put your parent or lived one there if they need any kind of help. They are bare boned staff. Nursing supervisor is not nice. They show you the whole facility at the sales pitch, but neglect to tell you the assisted living residents don't really have access to the downstairs unless they can go on their own ( but they need assistance because they are in assisted living?) or guess what, you can hire an aide to take them down to listen to music for a half hour,but guess what again, the agencies all have a minimum of 3 to 4 hours at a time. An expensive trip to the show. Try Willowwood or The Bridges.

We did have to move my mother out of this community, because it was not working out well. The room she had was too small, and the lack of response when she needed some help was a problem. It was not the right fit for her, and her needs unfortunately.

From what we saw on the tour, they are not what we were looking for. I thought they were looking dated and the parking for the guests was terrible.

I toured this community for my father, and his needs. Overall my tour was decent. The appearance wasn't the best. I noticed the carpets were very dirty. I didn't even feel comfortable walking on them with shoes. They could had done a better job with the cleanliness of the community.

The employees are very nice. The building does not smell good. As a construction professional, I see water intrusion. Look further.

The community feel was not what we were looking for when touring for my father, who is still very active and social despite his advancing memory problems. At other communities, I felt like he would be drawn out and engaged in the community, which could slow the progression of his disorder. What I noticed in this community was that most people kept to themselves and many people were in their rooms with the door closed. The people that we met weren’t particularly outgoing. The design of inside the facility felt more like a nursing home and less like a community. I didn’t feel that either myself or my dad could make a good connection with the management.