Sinceri Senior Living

Elmcroft of Bedford looks clean when you walk in, however in our loved ones room the carpet was dirty and it was very dusty. Most of the staff members were friendly, except for one. We felt it was overpriced for the services we received. It was also very hard to get in touch with anyone within the community, they were always in meetings and we had to go through the receptionist. She wouldn't be able to answer some of our questions and she had an attitude. Our loved one had bad feed when we moved her in, and we made them well aware of that. When we came to visit her feet were in worse condition, it looked like they were not washed and she was in a lot of pain. The staff did not communicate any of that to us. We signed up with their podiatrist they told us about, but later found out our loved one had never seen the doctor. Some of the care givers and med-techs were rude to our loved one. They are supposed to be trained on how to handle dementia patients, sometimes she was a handful but they should not be rude. There was a huge misunderstanding on move out day, that caused some stressful issues. We also believe during this time the communication between the community and the families should involve a lot of patience and clarity.

I moved my loved one out of the community. The main area was clean. There were a couple of accidents, one being when my loved one had an accident when trying to go to the bathroom, and while delivering food during quarantine. The staff ended up taking a rug and covering both items up. There was cleaning of the apartment on Saturdays. The gentleman that cleaned my loved one's apartment was fantastic. They had one washer and dryer down the hall from my loved one's room, and that only worked half the time. The food wasn't good. My loved one lost 30 pounds during the stay. There were 5 residents that left during my loved one's stay. My loved one had to go downstairs for the staff to check their vitals and had to be downstairs by 7:00 am. I would've thought that the staff would come to my loved one's room. There was a $5,000 fee for activities and that was only to show my loved one around the community. The community didn't do this. My loved one was only played bingo once, and then shortly after there was quarantine right after them moving in.

My mother felt she had better care here, than at other communities. I would tell my friends not go to this community. The staff didn't treat me well. My loved one fell while in the community, and had to be taken to the hospital and didn't return. My loved one's spouse couldn't remember where their spouse went. I had to go stay with my loved one. The community didn't like me being there, and they were rude to me during this time. I ended up getting an outside agency to stay 24 hours a day with my loved one. The Gardens doesn't have any type of memory care. The food wasn't good as well.

I would not recommend this ‘5 star’ community. Highly disappointed for the incredible amount of money my father spends every month. My father has been at Forwood for 3 months, he moved here after my mother died. He was very lonely and we thought this would be a great way for him to meet people. Covid is still going on and this facility does nothing to help the seniors stay active and provides NOTHING for to do to interact safely on a daily basis. After a storm over a month ago, the front entrance is still in disarray and no work has been completed to fix the entire front entrance and adjacent meeting area for guests ‘who are not allowed to visit’. My father wants to move and we are looking. You pay a 4000 dollar one time fee....you get nothing for this! Do not place your loved ones here...it is all a lie to get your money!

This used to be a nice facility, but unfortunately, it has gone downhill with care since last year. They are constantly understaffed and do not have time to clean and change beds according the the regular schedule. Meals are delivered cold (and without choice) to their rooms as they are no longer allowed to eat in the main dining area. Very minimal activities and the memory care residents are locked down most of the time. It is sad and depressing that a poorly run facility can affect the emotional well-being of the residents. Some of these changes seem to have started with covid-19, but after being locked down for 6 months, services have not improved.

After a month in this facility, my family and I have become very disappointed in the nursing care provided and the administrative staff for not listing and providing information as to decisions they make. Upon admitting him the staff welcomes you with open arms, and assures that this is a great place to be. We our family visit him every day, several times a day. and as weeks passed we noticed the lack of care being offered to him and other senior citizens. Lunch staff complaining about there pay in front of visiting family members. Patients in distress, (respiratory) and waiting 15 minutes up to an hour for nursing staff to respond after the nurse call button was pushed. On many occasions they stop speaking English so you can not under stand them. My father unfortunately can not afford a private room and can not afford to pay for extra amenities. I urge every one to pay close attention to what is going on around your loved one, and I hope the standard of care provided is not based on a monthly check. I have no choice but to look elsewhere for better care. Please note: that there are and have been some caring staff, but unfortunately were not involved with every day nursing care.

My relative lives at the Forum in assisted living. The Forum is not a clean facility and I do not feel that the care is adequate. The apartment unit always smells badly. We try to maintain cleanliness in the apartment and we ask the staff to assist as well but they do not. The unit continues to be dirty and smelly. The staff launders clothes that often we never get back. Instead of actually cleaning the bathroom, they will wipe here and there with a clorox wipe for one minute and leave the room. I do not recommend this facility for your family member if he or she requires a lot of help. We are investigating other living arrangements. The independent living area is probably fine as a resident can do more for themselves and are more aware. As a positive, I do think that the activities presented to residents are fun and engaging. As a whole, from what I see, the staff the friendly.

The facility and apts are nice enough. My tour guide was unable to give me dimensions of the rooms or even the overall square footage of any of the apts. The corporate website also didn't have that info. Missing important information was a turnoff for me.

Very large building . all residences are on the second and third floor. Common areas appear to be ion the process of renovation. Whereas the rooms need it also before I would have my mom move in. Very pleasant sales staff.

My sister was there for 5 months. Unlike other familys that tend to drop off their loved one & only come every once in a while, we are a very big loving family that was represented most all day every day so we saw everything first hand. At the beginning it wasn't too bad, but there were certainly issues as I am certain they weren't used to our level of involvement. We resolved those issues, and a new General Manager was brought in. [name removed] is a true phony, She was sweet as she could be to our face, but I tend to believe that she more than stretched the truth. The staffing was seriously depleted, and she had every excuse in the book. Naturally, it was everyone but her fault. She started firing her best most caring personnel for the most foolish reasons. None of which could possibly been verified. I truly believe she is a corporate woman who's only concern is the bottom line. This is not the type of facility that I would ever want to be a resident of or take one of my loved ones too.

Management seems very stressed. Short staffed with some great employees. Care is not what we thought we would get especially for the money. Very over priced.

My Dad was a resident there for 2 months because he was mis diagnosed as having too many memory problems for assisted living. We moved him to another facility where he could be in an assisted living environment. There were very few residents that he could have conversations with. Other residents were loud and would enter his room if it was not locked. Staff were kind but he had to wait longer than 10 minutes for them to answer his call. Communication from administrators and staff were below what was promised. It was confusing trying to find who to contact to get things done. Activities were listed with fancy names and amounted to watching tv in a group. There were no food choices at meal times. Quality of food ran from average to poor. The place was always cold without a way for residents to control heat or AC in there rooms.

Friendly staff & residents. Didn’t feel like a fit for my mom needs right now. Location wasn’t ideal for us. Older building & found rooms needed updating (which they were in process of doing).

Short staff in all areas from Administrator on down. No guarantee they will show up in timely manner once call button is pushed, 5 minutes to over an hour, very dangerous. Meals never on time, cold and since Chef fired not really good, lots of hamburgers and hotdogs. The Aids and Med Techs have to serve food, you don’t know where they have been, cleaning up after Residents in any and all manners and then serving food, kind of gross. No hydration cart twice a day like they touted. NO SECURITY AT ALL, parking lot lights out!! Can’t get maintenance to come when needed, waited over 2 months for light bulbs in bathroom, family could have bought but paying for all of this. I could go on and on, After 7 months I believe I have given them more than enough time to get their stuff together. Feel foolish for believing they would do all they said and feel taken advantage of.

I’m being prompted by SeniorAdvisor to submit a review so I am doing so. I must first say that dad stayed at the Gardens during early 2018 and the Gardens had hired new staff to oversee needed changes at the time. I’d recommend you check the VA Dept of Social Services website for complaints filed to check status and whether care has improved this year. I checked the site too late, only after I had realized my first impression was egregiously wrong, and had to file complaints myself. There were open complaints being addressed and had been for some time. My main complaint was with the care and dispensing of medicine, which are crucial. Bathing, therapy, and medicine dispensing was nothing like they’d promised. Even with our daily presence and reminders, countless oversight and errors occurred. Communication among staff was poor with an inadequate system in place. The most heartbreaking were the errors and delays in med dispensing, and the running out of meds to the point where doses were skipped. They lost track of one med and it completely dropped off dad’s list. Dad ended up choking on meds bec they weren’t dispensed correctly and ended up in the hospital. It wasn’t long before he passed. This facility is probably great for a resident not needing much medical care. We paid extra for advanced level care but this place wasn’t prepared or equipped for it.

Under staffed. Staff lacked proper training.

My relative has lived at this facility over a year, and I visit her at least once a month. There is usually dried feces on her toilet seat, and I often see the same scraps of paper on the floor that were there during my previous visit, meaning the housekeeping is pretty bad. I visited last week, and there was no toilet paper in the bathroom nor any towels. At lunch, the help just put the food in front of the residents with a plop, then picked up the plates when they were done. The food wan't cut up for those needing it, so they ate with their fingers, and coffee wasn't poured until the residents yelled. Otherwise, the staff just stood around.

I would not place my loved one here if I had it to do over again. All was fine while he was paying full private pay. As soon as the money runs out, treatment of the resident goes downhill and they want you out.

Quite frankly we were not impressed with this visit. We did not get a tour of the facility but in all fairness, I guess guess because I had a friend who lived there it was assumed that I was familiar with the facility. It would have helped to at least see floor plans of some of the apartments.

We thought that the rooms were small and did not give off the at home feeling. We will look at other places. The person that showed us around was very nice though and answered all of our questions.