Sinceri Senior Living

I am having trouble with the housekeeping getting done at Orchard Park Victory Lakes. They are ruining all of her clothes by just putting everything on a really hot setting. Also we had to work with my mother-in-law on putting her clothes in a hamper to be cleaned. Otherwise she would hid her clothing. Well, we told the staff about this but they took the whole hamper instead of just her clothes out. So now we are having the issue again of her hiding her clothes and they are not being washed. The staff seem very willing to work with me though. There are also odors in this facility. They aren't emptying the garbage as they should. She does seem to be content there. I thought there would be a lot more activities than there are. I told the staff when we moved her in that she would make excuses as far as not participating and they acted like they would work with her, I am just not sure that is getting done. My main issue is the housekeeping. But again they seem to be willing to work with me on any issues I have had.

In general I think they do a good job at Wynwood of Northville. The facility itself is well kept and clean, and I like what they have to offer in terms of both food and activities. There are a few ways I think they could improve, however. I think they could be more flexible in terms of my loved one's schedule, she is not an early riser and they haven't been very accommodating to her preferred sleep schedule. I also think the communication between the community and families could use some work.

My is living there; he's able to enjoy the food and the staff does a good job.

The main thing (which I think is true of most of these places) is that the ratio between staff and the residents is not as good as it needs to be in order to give the residents the one on one special attention that would be optimal. Other than that they have been very good. The place is very nice and the staff members there are very nice, friendly, and helpful.

decent sized rooms. No walls between bedroom and living space.

Nice facility but set up as combination of studios. No kitchenette.

Nice place. The rooms did not have a kitchenette. Very quiet. Too far from where I live.

They were great at the beginning. We moved not only because we needed more care, but also because of the way things were being handled. There were a lot of changes in management. The management was not good. We stayed because of the caregivers. For a while though the food was not good. There was an issue with cleanliness. I know they did bring in new management, but they were pulling people in and letting them know that people needed more care, and were letting them go left and right. I don't feel like it was handled very well.

Overall good. Seems understaffed on weekends and evenings. Also maintenance takes weeks, like burnt out lights or bathroom maintenance.

This facility is not very effective in care and housekeeping. They just pass the buck when it comes to cleaning and sanitizing. The toilet was stopped up almost daily. They would leave things and very hard to get resolved.. The people was friendly and the food was good.

Memory care unit is very dark and depressing. Also, it had a strong urine ordor. Assisted living section is nice but rooms are very small and dark with no window in living area.

I haven't been entirely happy with Orchard Park. Their staffing wasn't up to level when we first got there. They have since, added a few more staff, so they are working on it, but I still don't think it's enough. It's all hands on deck at meal times, and sometimes they even need to borrow from the front office, and there aren't enough people to watch the doors. I don't think my loved one gets checked on often enough. It's clean and looks nice, and they do offer activities, though it's not a very active community.

They are telling me they are going to do one thing, but they do another. They have been told that their regional supervisor told them something, but they still aren't doing the correct thing. Food wise, what they're telling me and what they're doing is different. Laundry services haven't been done in 2 weeks.

It's very expensive. It's clean, but for the price, I would expect it to be cleaner, with more attention paid to the bathroom floors. The rooms are minimally furnished, there isn't even a clock in the room. The building itself is nice and the people are nice. They have a couple of dining rooms, one for those who need more assistance, and one for those who need less. My loved one complains about the food, but eats everything including desert, and the food has always looked okay. They do have two nice big courtyards, that are secured and safe. I am concerned because there seems to be lack of communication when it comes to the medical needs and getting doctors to come out and see my loved one, and knowing what is going on with that. During the actual move our world was crazy and Vicki was great about helping me when I was having a tough time, and helping the move happen.

All the management has changed since we left there, things may be different now. We were pretty satisfied, before we had an incident, but afterward I saw that someone else had similar problems, so there may be a pattern. For memory care they didn't know how to handle a minor outburst of combative behavior, while keeping a resident safe. They also didn't keep my loved one very clean. I think the level of care left something to be desired.

Nice property. Not nearly enough staff on duty during visit.

The facility itself is well kept and clean, and in general the staff are very friendly. However, there are a few issues that we would really like to see fixed. The biggest one is that they are not providing the level of bathing assistance that they claimed before we moved our loved one in. We are having a hard time getting them to consistently provide the service. I would also like to see the employees encourage and help the residents participate in the various activities that they offer.

Very nice facility, small bedrooms, and nursing home smells, overall a nice facility.

Things at Orchard Park are going pretty well. I'm satisfied with the care they provide, friendliness of the staff, and cleanliness of the facility. Overall I'm pretty happy.

We toured this place. We were going to go here. They were really friendly. she directed me to a great home care agency. They were a really good value, but it was filthy. We brought family and they said there was no way we could choose this because it was so filthy.