Sinceri Senior Living

Overall, I am happy with Stoney Ridge and 80% of their staff is awesome. I don't think you're going to find much better odds in other facilities but that's just based on hearsay and not experience. I don't have anything else to gauge my experiences from since this is my 1st rodeo with AL. Memory care activities are nonexistent at Stoney Ridge And I do feel like they tend to push meds for behavioral situations versus using trained interventions for memory care residence. Their facility is lovely and well taken care of but room cleaning is sub par at best

a lot of the help is very sweet and very respectful but to that the administrator is leaving the end of this month and they call it Assistance when my mother hasn't gotten any Assistance other than to give her her medicine Also the food is OK and they don't have many activities that are enticing and they don't have a van to take anybody anywhere for any outings so it's just disappointing for the amount of money that is being paid to them on a monthly basis.

Everybody here is very friendly and helpful when you first move in and it seems it gets harder and harder to try to contact people there's nobody at the front desk half the time I leave messages for the nursing staff I don't get a response back for hours nobody's there on the weekends

I would like to see my mom's room a little cleaner than it is. Very dusty, and the floors are usually dirty or sticky. Would love to see the residents that are mobile like my mom, get outside more often than they do. Would like for them to even offer walks outside when the weather is nice. I think the fresh air would do them good.

Scores are pretty low based on the final months there. In the beginning, it was a better place I feel. The staff (non admin) we're always very friendly and seemed to be trying hard. I think they were just stretched too thin.

I really appreciate the concierge at AL in 5 star.. they take the extra time to put a personal touch on things. They know all the residents and do their best to accommodate their needs. Communication between nursing/CNA staff needs to be better. Especially new hires The activities are ok especially bingo. A little more work on the in-house movies would be appreciated. The majority of their residents are 70 years and over and have no interest in watching recent movies. More consideration from the staff needs to go into how they talk to residents and conduct themselves in the hallways. Every time they enter the apartment, they should say their name. Most of these residents can't remember their own name let alone staff members. Everything can be heard in the apartments, especially when they are yelling down the halls to each other.

It's a lot for two care givers to handle 45-ish residents and at least once a worker didn't show on the late shift so that left one worker for the night. I was a bit concerned when I first checked out the place that they might not add caregivers if they needed them. I was told that they hire when they need more people depending on how the incoming residents score on their need level. The answer was too vague. I wasn't given a specific formula for when they would add workers and I don't see an effort to add more people so that's disappointing.

I like the friendliness and clean smell. They can improve on wait staff attitude and assistance for feeble elderly. Not very organized and not communicative

It was not a good fit for advanced dementia. They advertise it's for memory care however they should be more specific on appropriate levels of dementia . They push medication to basically make them zombies it just wasn't a good experience for us. Now they did now great activities (exercise class, puzzles, live music) my grandmother was more Intellectual, it seemed childish to her. The music wasn't her era, she was 90. They had a big turnover with key staff right as she got there so it wasn't very stable. That may have changed and be more stable now. There were amazing staff members who understood her disease, but they needed better training for dementia so they understood how the residents thought and saw things differently. Again this may have been implemented. But families have to advocate for loved ones make presence known and stay involved, be unpredictable with times days so staff doesn't know. Things we learned.

[name removed] was wonderful and warm as the marketing person. She could not have been kinder or available. However, once my brother was admitted, we were dealing with his not being diligently cared for plus exorbitant bills . My brother is incontinent, and the room reeked horribly, as soiled bedding was left on the floor. It seemed his diaper was not changed often enough, since he often woke up drenched or soiled in feces. That seemed to be the practice in Assisted Living because as you walked past the residents waiting to go into the dining area, it smelled so terribly. I must say that the Independent Living section was NOT that way. It seemed very clean. There was also no communication with the staff to provide updates. My brother did enjoy the food.

It is better than most in the area, the safety measures are very good, the looping hallways are an excellent idea for exercise and relief of anxiety, the support group could be improved with a different leader. I would suggest that a new admit would maybe benefit from a wife staying at night & perhaps sleeping in the same room if permitted. I wish I had done that even with cost.

This facility looks very good but there is more to good care than outside appearances. Nurse is overworked with giving medicine and wasn't able to do much patient care. Techs were nice and tried to accommodate the best they were able. My husband was only there 5 days and then I carried him to hospital where he stayed 3 weeks with dehydration and afib. I was not very pleased. Families need to visit every day to make sure loved ones are being cared for properly. I had to pay over 2 months rent for 5 days plus $[fee removed] activity fee. No adjustments. EXPENSIVE!

They were subpar overall. I was concerned about the lack of basic hygiene on a daily basis that was provided

We toured the facility before we moved mom in....the room we choose was being used as a storage unit for used briefs and extra supplies.....we asked them to prep the room before we signed the contract. When we got the keys to the unit....it had not been cleaned or prepped. So we cleaned it ourselves with some help from the director. Some of the residents got used to going into that room when it was empty....so we had random visitors until we locked the door. The agreement was at least every hour someone would be in to check on mom...that never happened. We had a few issues with some of the care takers.....to the point one was terminated. 2 of the ladies that we saw on a regular basis showed a lot of compassion for mom and we're very patient. Overall....if a person has the time to stay with their loved on a daily basis they would get ok care....you have to be an advocate for your loved one....most the staff are there for a paycheck. A very select few where there because they really care.

Be sure that if you are paying for additional services that you report/complain when something isn't done/not timely. Visit often to keep an eye on things. They need consistent staffing levels, need timely communication between admin and staff doing hands on care, need to be professional in dealings with patients and family, need consistent safety protocols to be followed at all times. Need honesty and transparency about care plans, compassion, and changes so nothing is missed.

Daily variety has been great and interesting people are very nice and very friendly the place has been kept me and clean. Most of the staff is very friendly and willing to help, also lets you sleep in as for of as you. Desire some of the meal are great but I think we need none of variety of meat. Difference ways also a variety of vegetable and salads.

The staff is attentive and friendly but they are going through a transition right now in leadership. The director had only been there for a month when my mom moved in and they let him go after another month. The new director just started last week.

The staff is very nice, but the environment for the memory care residents is very loud. Every time a resident tries the doors, shrill alarms go off and it takes awhile for someone to stop it. It was very stressful for my husband, and even me, when I went to visit.

There dining room staff is pitiful. I've waited over an hour for a few breakfast and a dinner. I would not go back to a restaurant that treated me that way. Their transportation is mediocre, but they do have service on Saturday and Sunday.

The staff is mostly great, and some are totally fantastic; like many facilities, however, there simply aren't enough of them, and weekends and holidays tend to be very quiet. I wish there were more activities that were offered, and more that aimed higher in terms of intellectual interests and abilities. They are generally pretty basic. The dining room functionally groups all care levels together, though residents needing more care are generally at one end. It's definitely not enough separation for some, and my mother found the dining room to be very upsetting. The food is definitely a weak spot. The facility would benefit from having a living room- type area that residents could congregate in outside of their rooms. There is a courtyard, but it needs better maintenance, and is obviously weather dependent. Despite some deficiencies, Morningside offered very good value for a basic, clean facility, and most staff were very patient with my mother, who definitely required a lot of care.