Sinceri Senior Living

Staff is great but totally under staffed Room is too small Laundry is hit or miss on being returned Meals are the same n limited. Refrigerator is to n small Cabinets are too high for my parents to reach My parents are not adjusting n need assistance to get them involved. Dinning hall at time does not allow guest to sit with my parents when eating

Be careful with the medication management by the facility. They were incompetent and my Dad ran out of his medication. They deemed him in capable so they could charge an extra $[removed] a month but he was the one that had to inform them of running out of his meds and tell them when he needed them. Once your family member is put on any type of level one or level two care is extremely difficult to get them move down once they make improvements. Calusa does not want to give up that extra fee. My father, who basically ate fast food and junk food, his whole life complained that the food was terrible and usually serve cold.

Well my mother in law has only been there for a couple of months she actually moving to another facility in about a week cause of the lack of help she's getting at this facility. Some staff are friendly, others aren't.

I believe that it is a major step down from senior living. I expected the culture to be more upbeat and many of the staff to be more active. Two of the staff of the same gender were very openly in tune with each other. It was disgustingly. The clientele had more of a tendency to be more disabled and needing more attention than the minority of the others.

When visiting the facility I felt very welcomed. Since I’ve moved my mom in I have mixed feelings. She in memory care and I’m not confident issues are followed up on. I reported a maintenance issue on [date removed] and it took 2 weeks and several follow ups to get it resolved.

1. There were many things not great, but she was safe, comfortable and pretty good care. 2. lobby and hall,etc always good but they had a hard time keeping staff to clean residents rooms. Many many times I cleaned my mom's room myself. Even bought a little vacuum to keep there. 3. the day staff were all great. At the end I ran into night staff that were so great to the point of grumpy bordering on rude 4. hard one - some staff care was great and some were just awful, especially night staff. At the end I would come in and her bed would be wet, depends not on right, not know the last time for meds. 5. hard to reach people some times cause they don't come in until 10. Lots of turnover. Billing is absolutely atrocious. I'd be curious to know how many people have been billed for things they don't need or services not used. I would find things billed wrong, but some people there didn't have someone looking out for them 6. - residents were always complaining. No flavor, veggies cooked to mush. One time they offered me a plate, and I couldn't even eat it. 7. - had some good ones when there was an activities person there. When she left it went to the dumpster 8. - I thought it was overpriced...we had 3 increases, one was 8%, in the time we were there. We were supposed to get a discount via abenity but never did. It took her soc sec, vet benefits and savings to be there and she didn't have any additional medical needs until the last month or so. Overall it was pretty good, we had a stretch where they were close to being staffed and had some good people. Fairly high turnover so things got dropped or stuff not done or lots of confusion. And oh ya, the hair dresser girl was way over priced for the services she provided....

Employees are friendly, helpful, caring . There is a shortage of employees . Employee ratio to resident is low. If your loved one is diabetic it is a struggle. Meals are not diabetic friendly. In house doctors do not keep me informed regarding medications . They also do Not follow up with diabetic patients as to what is working. Room Cleaning has not hern weekly. This has been my experience perhaps yours will be different .

The workers are friendly and most of the nurses are caring. However , as everywhere there are not enough workers. If your loved one is diabetic you need to be involved from meals to when insulins are given. Once insulin Injections are given there is no follow up with the resident on blood sugar levels. During the night no one checks on his blood sugars. I have called at. 2:30 in the morning to wake him and give him oj to raise his blood sugar . The facility is responsive and visiting hours are generous.

There was some changes causing some disorganization. It’ took over 2 months to get things scheduled with doctors, medication and billing, once that was settled. It seems to be the right fit. The resident is safe and cared for, the other residents were welcoming and very helpful The staff is always friendly and cooperative

Attention to resident's needs, more time to understand what is needed and provide. Faster response and more attention to details that matter (eg. put Fixodent on toothbrush in lieu of toothpaste). Basically need to stop rushing in and rushing out as fast as they can. Better cleaning of room, separating clean and dirty laundry (not putting clean clothes in dirty clothes hamper. Etc. Some staff mean well and try more than others. Chef is very good. The cost is very reasonable, but they suffer in some fundamental ways. We are working with them to see if we can resolve. Not all bad, just needs improvement.

Oversold us on many things at the beginning and once we were in, what were told weren't completely accurate. Additionally, the responsiveness to the emergency calls is well over 20 minutes, which is not acceptable. The facility is very well maintained. Some staff is very friendly, while others are abrupt and uncaring. We have had issues with medicine depending and with responsiveness to ringing the emergency buzzer. Meals are okay. Unfortunately, the aides do not bring the food quickly enough to my sister when it is ready and it is frequently cold. Activities are excellent. This is on the expensive side of the ones we looked at and we are not getting the care we expected. Well-maintained community with excellent amenities and activities. Staff is not always attentive and response times to patients needs is lacking.

In my research of facilities I have found that it is impossible to determine the true operating performance of the facility until the resident is installed. The promises given prior are often abandoned with staffing difficulties, inadequate training and the lack of facility systems. The best efforts of the staff and management, while applauded, may not satisfy the extended families. The alarming transition of staff may leave both the resident and facility in a precarious position of support. Having installed the resident the effort to relocate is very traumatic on the resident who is already compromised. The vetting of "A place for Mom" falls woefully short in its presentation of facilities. The extended families, often in a crisis mode, is left with little choice often as a location may be required and the due diligence of the family limited due to the overall lack of transparency. "A place for Mom" has the ability to play a crucial place in this role. Currently it falls short.

We gave the overall experience a 3 because right before my stepdad passed we didn't feel like he was provided the proper attention. We found he soiled himself several times and also he fell and broke his leg.

Personal room cleaning needs a bit of improvement. We chose this facility because the friendliness of the staff is outstanding.

Too expensive for one thing food was ok but could have been better. Most of the help was good and easy to be with. It just wasn’t the place for us with my wife is confined to a wheelchair. Beside that it’s not bad.

My dads food is delivered to his room and its consistently cold. He's in memory care unit now and he's not allowed a microwave or stove, so he cant warm it up himself. Units and general area are clean and kept up nicely

The people were super nice, but it felt they were understaffed in the memory care wing, and most of the people in there are not able to tell someone if they're not getting the care they need. We just weren't happy with a lot of things. It may have been our unique experience...? I was noticing he wasn't helped or encouraged to get dressed daily, just in pajamas all the time, and most often, the same pajamas and Depends briefs for days without a change. The bathroom floor was always gross, and the roommate activity tracked it all over the shared space between their rooms, so the floor was always sticky gross, and with my dad in a wheelchair his hands were touching the wheels after rolling over that. I had to ask them often to please mop daily, or I just did it myself.

It was a horrible experience on so many levels . In my opinion- many ( but not all ) of the staff were extremely unequipped and inferior at their core responsibility to protect the resident placed in their care.

Since my mother had macular degeneration, I wish I would have made different arrangements as she found it very hard to maneuver around the facility. Sometimes the Employees were very helpful but sometimes She had to rely on her neighbors to help her get around

After returning from the hospital last week have noticed marked improvement in all categories. I would recommend The Wellstead community to other families, however, with explanation of what went on the first two months