Sinceri Senior Living

When it comes to the meals and dining they are often out of basics like iced tea, ice, etc. much food is way over cooked- burnt, and serve fruit that should be thrown away. Bedford Estates is a suitable place for my mother, but needs improvement or I will consider moving her. The good- management staff is very nice and responsive and the facility is a nice. The bad- Many of the staff that execute daily tasks like food service, trash collecting, cleaning, etc are poor performers. Many are rude, derelict and incompetent, resulting in inappropriate conversations and interactions with and around residents, poor quality of service- to include poorly prepared meals and frequent unavailability of standard items. Management should focus on quality hiring and staff oversight internal controls to improve the above.

The community is clean and some of the staff are friendly and some are short like you are bothering them when asking for care that you are paying for. There have been negative occurrences since our loved one have been there. The large elevator has been out of service multiple times which is very stressful and disappointing. The transport is under staffed and difficult to get appointments schedule. When it comes to laundry some items are getting lost and sometimes never found. There could be more activities planned for all residents. There has been med errors and they do not seem to coordinate care with the family that is involved. For highly cognitive resident, this place is lacking. Sometimes the food is good and other times it is not. One CNA does all the activities and worship. When it comes to the value for cost it is way overpriced!!! They charge for everything they can and then some.

We picked this community because of the reputation, location, and prior experience at a different location for a different patient.

They can improve on the following: Communication between the staff. Staff turnover is extremely high. Coordination of the medical staff with the patients' medical team for the right type of care. Don't send a loved one there.

Improvements would be communication with family when resident is having trouble. Improvements with medication pass protocols and training of med techs.

The Brookdale Northville was clean. The staff was usually friendly but not always. Would say that they would do something but then not do it. The staff was to assist [name removed] with his feeding but would only show up some of the times. He didn't eat the food, he was tube fed, which the staff was very bad about giving him so he ended up doing it himself. Some activities were very nice like bingo and when the drinks were served with entertainment. It was mostly a good value.

Short on help. Food quality and balanced meals not up to par. Life alerts outdated. Father (in asst living) fell twice and laid an hour on the floor both times because "alerts" weren't working. Mother in Memory Care. They do not do "Shine" program they promoted. There needs to be separation in memory care, one side for hostile mental patients and one side for the peaceful. Mother has been smacked in face by other residents 4 times, other residents being hit also. Staff tries but too much on their plates to address things appropriately. Facility needs updating and some TLC. Most staff is friendly, pleasant, easy to work with. Some are downright rude and inexperienced. Exec director gives platitudes but no solutions.

When it comes to the friendliness of the actual staff they get a 4, but for the agency staff they receive a 3. Staffing has been a huge issue. We would maybe recommend this community to other families, my mom wants to look at other facilities.

It takes a while for the customer and Somerford to get on the same page but it's acceptable at the end of the period. Also, the price was a little less than the others. My mother only has some much money so we spend it wisely. Security was my biggest issue, you just can't walk in Somerford they have to let you in.

Review of Broadway Creek Assisted Living I had mixed experiences with Broadway Creek Assisted Living when it came to the care of my mom. Her first stay was adequate, but her second stay fell short of expectations. On the positive side, Broadway Creek offers a variety of activities that could be engaging for residents, and there are some truly wonderful staff members who go above and beyond in their roles. However, it's evident that a significant portion of the work is carried by just 20% of the staff, which can affect the overall quality of care. Unfortunately, there were several issues that impacted our experience. We frequently noticed that call lights were not answered in a timely manner, often taking more than 30 minutes. Additionally, the cleanliness of her room was inconsistent and did not meet our standards.

We had some difficulties with billing for the first few months because the billing is from corporate and the facility financial person was not being listen to on phone and had difficulty getting the billing programs to accept the changes that we agreed on. The facility management was receptive to our concerns and we finally were able to get everything resolved. But corporate management was not flexible and responsive enough to local management's efforts to help us. The activities person in charge of memory care, [name removed], was outstanding and worked hard to tailor activities to meet my sister's rapidly declining mental and physical needs. However she had a very small budget and the facility is small. Tina tried to individualize activities for her memory residents but I could see that she could do so much more with an adequate budget.

Our experience is The staff are very friendly when we're there and mom likes most of them. Our experience has been that. Sometimes the care is better than other times. We strongly recommend moms dentures be washed properly and poly grip be used as needed. Moms nails are always filthy I would think that would be part of bathing her twice a week. We would like her hands to be wash after meals because she has to eat with her hands. We recommend better communication between shift staff and keeping good nurses. Our observations when the is that Mom seems to need more help eating some foods. Hopefully they help her when we're not there. We'd like to see mom taken outside on every nice day. We have never seen them outside when we visit. Would like to see weekly nail care like was explained to us when she first went there. Our experience is This facility was the more affordable option.

Mold in the bathroom shower, floors sticky we cleaned the floors almost weekly. No activities in afternoons everyone had to be out of their rooms why many patients asleep TV on that's it. We picked this place because of the feeling of home. Staff sat around talking or on phones all the time no supervision at all . Would I RECOMMEND THIS PLACE NO!! HOSPICE WAS GREAT. I and my family visited every day so we were aware of the above we cleaned up every day and we were aware my husband was a difficult pt. we did the same amount of care there or home. We cleaned him showered him changed him and loved him

Cleanliness however we would rate rather low. My Dad has to follow the cleaning lady around with the list of required tasks or she will often skip most of the cleaning. Often, they won't show up due to schedules and no one comes to do the cleaning until the following week. The nurse staff is very friendly. But everyone is always polite, respectful, and kind. My Dad doesn't receive any additional help at this time. He quit the laundry service and is doing it himself because items weren't always dry or folded. My Dad enjoys most of the meals. My Dad doesn't yet participate in any of the activities with the exception of Friday's music and cocktails. My Dad had a bottom line cost he was willing to pay. With the exception of the cleaning services, I think he is receiving good care.

I believe there are new owners. It really went downhill. They are always short on staff with the exception of 3 of the aides that have been there awhile there were a lot of faces coming and going that barely spoke any English.

It's an okay facility that needs a nutrition system because the food is not in line with needs of diabetics.

Turnover is an issue but there are a few techs who have been there for some time and they are really good at what they do. All of the med techs were extremely nice and accommodating and many truly care and are good at their job. The food is more like cafeteria food and not healthy or very tasty at all. The memory care building allows the residence freedom, guidance, caring workers. Assisted-living rooms are small. No sinks, countertops etc. Room for a small fridge only. Has a dorm-room feel. They do have a large activity room that has a full kitchen and many tables and can be reserved by the residence's family. The caretakers and the campus are what make this a nice place.

I’ve lived at Howard Village for quite some time. It’s a nice place, tenants are usually friendly, but cost is ridiculously high. Sinceri wants residents to voice their concerns if issues arise, but when told, the issue may or not be addressed. Many residents have only SS and maybe a small pension. If they run out of money, out they go. I don’t think Sinceri really care as long as they get the rent money. Residents suggest activities, but few are acted on.

My loved one was previously a resident at Brookdale Mt. Hood. If I had known about their inability to delegate early on, I wouldn't have chosen this facility for my loved one. I would never recommend this facility to others. Head staff cannot delegate, so often the lower staff are not aware of the specific job they are to do with specific residents. The 3rd floor stunk to high heaven. I vomited twice from the smell of filled kitty litter and residents who needed tended to, who had defecated not in a toilet but maybe on the floor? I do not know exactly, but it was awful as you stepped out of the elevator. Also, the mess on the floors and tables in the open eating area remained there after 10 p.m. We moved my loved one out of this facility.

Initially with help of place for Mom it went smoothly and quickly. As we got her settled we notice Calusa has to week on communiication within their group and the response time back to the clients. The biggest frustration we have is we feel the bathroom in our grandma room isn't being cleaned enough for sanitary reasons.