Sinceri Senior Living

My dad passed away. They kept him sedated the whole time. When he needed oxygen, they didn't have it available. They didn't communicate with me that he stopped eating. His hearing aids were missing for over a week. I truly feel that my dad being there led to an earlier demise .

They've been responsive to most situations that have been a problem. A new company has purchased the Palms and it's $[fee removed] more than what I was led to believe in the beginning when we were touring I find it hard to believe they didn't know about the changeover they just didn't tell us. My loved one also gets a little less food now, they said and less choices so that's what took it down to a three. The people who helped take care of my loved one are very nice and polite and helpful though. The place is nice and clean and seems well kept and the staff seem to like their jobs Overall I could say that his experience so far has been positive in that they are there for my loved one and have made arrangements to keep my loved one. safe and healthy which in the end is all you can ask from a place

Her apartment was huge for this type of senior living, with a huge kitchen. There was a walk-out patio door which made everything about access easier. We had some confusion about the promotional rate pricing, I think they could be much clearer about that. I did get assistance and a concession from the Director about the pricing which was helpful. The staff was friendly and kind. And the common areas were very well maintained.

The apartment is bright and comfortable, and some staff are wonderful, but communication and management need improvement. Food quality and laundry service could be better, and Wi-Fi and care fees add unexpected costs. Transportation and small details like signage and maintenance also need attention. The place has potential but feels inconsistent for the price.

The facilities and staff were nice, but when my mom reached a point where she needed more help, the support wasn't provided. I had to step in every day to make sure she was cared for, which I was glad to do, but I felt the policy around providing that level of assistance was very disappointing.

They could definitely imprison the food, which honestly was pretty bad. I frequently brought in food for my mother. They also desperately need more staffing. There are a few staff who are real gems and I'll be forever grateful to them, but the majority of the staff aren't great. I know this is a problem throughout the industry. Their best feature is the admin staff, who I feel really try to do the best they can for the residents and are very empathetic.

I can't compare to anything else. My first experience with a memory care facility. I would say that some of the staff really cares and some are kind of lazy. Activities are really good. Food appears to be decent. Room is adequate. My wife likes living there .

Residents are “old” and can’t have a conversation, according to my 93 year old father in law. The staff keeps getting his meds wrong. There were tiny ants on the tables when we ate in the dining room. Service is slow, but staff is friendly. It was presented as a much more lively facility with a top notch medical staff. They are going through a management company change and I’m not sure if that is the cause, but we’ve found responsiveness to questions and concerns to be very slow.

The facility is fairly new. Lots of parking and an easy process to get in the door to see residents.

The outside and interior is wonderful but the care of the resident is not caring and what you're told during the consultation. If you're love one is non-verbal I wouldn't recommend this establishment.

They have a lot of super great employees that truly care for the residents. But they also have a few that are just there for the paycheck if you will. A lot of minority workers, but I think that is the norm at most memory care/assisted living places. Nothing wrong with it but my dad struggles a lot with accents and a general language barrier. Areas that are great: caring staff, great location, nice outdoor areas, they do occasional group outings, daily activities. Areas for improvement: higher level of cleanliness (in facility as a whole and in resident rooms), more activities geared for men, better communication among staff regarding residents over shift changes.

Talk to staff, tour the buildings, watch how caregivers are interacting with residents. Very caring staff. I would recommend to others.

It is a nice place, but there are some complaints. Not enough staff, always out of some food, dinners cold from sitting to long. Mom has been charged for things that she didn't get. Her mail is sometimes late in delivery, not enough medical staff. Sorry, for the criticism, but paying [fee removed] a month, things should run more smoothly. She has made some good friends there and is pretty happy, shortage of staff and inadequate food supply, really bother her.

I really appreciated the activity director for always encouraging [name removed] to attend activities. We had issues with language barriers with some of the staff not understanding when we asked for vital signs, unable to state what the most recent weight was, what is level of consciousness etc... she was also signed up for podiatrist visits on admit but we discovered in [date removed] that this wasn't happening so she went [date removed] without her nails being trimmed.

It's a place more for people who don't have the energy to take care of a normal home. The staff (nursing,CNA's) were fabulous. If someone is thinking about putting their family member there that has memory issues, it's not the place for them. They ignore their mental needs. They don't lock the doors at night. The Director of Nursing doesn't communicate well at all. We moved our mom to Canterfield and it is so much better!

I was there a lot to be with my family member The way some of staff talked to the residents was awful My family member fell on the floor goodness knows how long he laid there till they called me at 3:00 AM It's a nice facility, very expensive & they do not communicate well. You have to tell them you want to use their in-house doctor which I was not aware Covid was handled really bad My family member enjoyed the food I think? It was hard to tell because of the Alzheimer's When he fell they called me to ask if it was ok to call an ambulance It was on his chart to always call the ambulance ?? Then call me to let me know which hospital He ended up with double pneumonia & was admitted to the hospital for the 4th time ICU for 4 days Transferred to the 3rd rehab & he had 6 ER visits all in 8 months I do not know if things would have been handled differently but I do know he would not go back to Walnut Creek!

We are now 7 weeks using Dayton place. Overall the exper Has been good with a few concerns. The initial cost was set an assessment was completed. Since then, the level of care requirement has increased and cost have increased 25%. I feel that the initial assessment was to “get us in the door” and the increase in cost should have been refined from the beginning. Room set up was difficult. We were told that the maintenance crew would help but this did not transpire. We were told of a military discount on our tour of the facility it but this was not included on the cost.

It now is being bought out by Sencerii as of [date removed]. So you must realize there is a transaction taking place & that takes time to get back to normal for everyone. The food was pretty good in the beginning, but now it is like they don't care & neither does the Nurses care about following up to find out the reason. They either try to swap people's food or just forget about you. Like last night for dinner I had called ahead, which you allowed to do if you you don't find anything on regulation. My experience overall is very good. The staff we as a whole is very good & they have a lot of activities & 'they Encourage you to join and the community it self is very clean & again I think the only problem is they are so short of help with nurses & and maintenance people. This may be it probably. I appreciate most living here is that they offer doctors nurses Therapist to come to you here at this facility. Also they furnish Transportation, & over all it is s very nice place to call home.

They were ok nothing I would write home about. This is for a respite care My wife slipped and hurt her arm. When I pick her up she was dehydrated. Took me a week to get her back to her normal.

Slow at responding to requests to fix things in unit. Very friendly. Knows everyone by name. Dog friendly. Not good at listening to residents about things that they would like changed.