Sinceri Senior Living

They were subpar overall. I was concerned about the lack of basic hygiene on a daily basis that was provided

We toured the facility before we moved mom in....the room we choose was being used as a storage unit for used briefs and extra supplies.....we asked them to prep the room before we signed the contract. When we got the keys to the unit....it had not been cleaned or prepped. So we cleaned it ourselves with some help from the director. Some of the residents got used to going into that room when it was empty....so we had random visitors until we locked the door. The agreement was at least every hour someone would be in to check on mom...that never happened. We had a few issues with some of the care takers.....to the point one was terminated. 2 of the ladies that we saw on a regular basis showed a lot of compassion for mom and we're very patient. Overall....if a person has the time to stay with their loved on a daily basis they would get ok care....you have to be an advocate for your loved one....most the staff are there for a paycheck. A very select few where there because they really care.

Be sure that if you are paying for additional services that you report/complain when something isn't done/not timely. Visit often to keep an eye on things. They need consistent staffing levels, need timely communication between admin and staff doing hands on care, need to be professional in dealings with patients and family, need consistent safety protocols to be followed at all times. Need honesty and transparency about care plans, compassion, and changes so nothing is missed.

Daily variety has been great and interesting people are very nice and very friendly the place has been kept me and clean. Most of the staff is very friendly and willing to help, also lets you sleep in as for of as you. Desire some of the meal are great but I think we need none of variety of meat. Difference ways also a variety of vegetable and salads.

The staff is attentive and friendly but they are going through a transition right now in leadership. The director had only been there for a month when my mom moved in and they let him go after another month. The new director just started last week.

They don't have enough staff to follow through with promises and then Mom fell through the cracks and wasn't fed We paid extra for her to be fed and it didn't happen Then you can't leave as there are no facilities in the community to take her We were not kept updated on her condition.

The staff is very nice, but the environment for the memory care residents is very loud. Every time a resident tries the doors, shrill alarms go off and it takes awhile for someone to stop it. It was very stressful for my husband, and even me, when I went to visit.

There dining room staff is pitiful. I've waited over an hour for a few breakfast and a dinner. I would not go back to a restaurant that treated me that way. Their transportation is mediocre, but they do have service on Saturday and Sunday.

The staff is mostly great, and some are totally fantastic; like many facilities, however, there simply aren't enough of them, and weekends and holidays tend to be very quiet. I wish there were more activities that were offered, and more that aimed higher in terms of intellectual interests and abilities. They are generally pretty basic. The dining room functionally groups all care levels together, though residents needing more care are generally at one end. It's definitely not enough separation for some, and my mother found the dining room to be very upsetting. The food is definitely a weak spot. The facility would benefit from having a living room- type area that residents could congregate in outside of their rooms. There is a courtyard, but it needs better maintenance, and is obviously weather dependent. Despite some deficiencies, Morningside offered very good value for a basic, clean facility, and most staff were very patient with my mother, who definitely required a lot of care.

Staff is great but totally under staffed Room is too small Laundry is hit or miss on being returned Meals are the same n limited. Refrigerator is to n small Cabinets are too high for my parents to reach My parents are not adjusting n need assistance to get them involved. Dinning hall at time does not allow guest to sit with my parents when eating

Be careful with the medication management by the facility. They were incompetent and my Dad ran out of his medication. They deemed him in capable so they could charge an extra $[removed] a month but he was the one that had to inform them of running out of his meds and tell them when he needed them. Once your family member is put on any type of level one or level two care is extremely difficult to get them move down once they make improvements. Calusa does not want to give up that extra fee. My father, who basically ate fast food and junk food, his whole life complained that the food was terrible and usually serve cold.

Well my mother in law has only been there for a couple of months she actually moving to another facility in about a week cause of the lack of help she's getting at this facility. Some staff are friendly, others aren't.

I believe that it is a major step down from senior living. I expected the culture to be more upbeat and many of the staff to be more active. Two of the staff of the same gender were very openly in tune with each other. It was disgustingly. The clientele had more of a tendency to be more disabled and needing more attention than the minority of the others.

When visiting the facility I felt very welcomed. Since I’ve moved my mom in I have mixed feelings. She in memory care and I’m not confident issues are followed up on. I reported a maintenance issue on [date removed] and it took 2 weeks and several follow ups to get it resolved.

1. There were many things not great, but she was safe, comfortable and pretty good care. 2. lobby and hall,etc always good but they had a hard time keeping staff to clean residents rooms. Many many times I cleaned my mom's room myself. Even bought a little vacuum to keep there. 3. the day staff were all great. At the end I ran into night staff that were so great to the point of grumpy bordering on rude 4. hard one - some staff care was great and some were just awful, especially night staff. At the end I would come in and her bed would be wet, depends not on right, not know the last time for meds. 5. hard to reach people some times cause they don't come in until 10. Lots of turnover. Billing is absolutely atrocious. I'd be curious to know how many people have been billed for things they don't need or services not used. I would find things billed wrong, but some people there didn't have someone looking out for them 6. - residents were always complaining. No flavor, veggies cooked to mush. One time they offered me a plate, and I couldn't even eat it. 7. - had some good ones when there was an activities person there. When she left it went to the dumpster 8. - I thought it was overpriced...we had 3 increases, one was 8%, in the time we were there. We were supposed to get a discount via abenity but never did. It took her soc sec, vet benefits and savings to be there and she didn't have any additional medical needs until the last month or so. Overall it was pretty good, we had a stretch where they were close to being staffed and had some good people. Fairly high turnover so things got dropped or stuff not done or lots of confusion. And oh ya, the hair dresser girl was way over priced for the services she provided....

Employees are friendly, helpful, caring . There is a shortage of employees . Employee ratio to resident is low. If your loved one is diabetic it is a struggle. Meals are not diabetic friendly. In house doctors do not keep me informed regarding medications . They also do Not follow up with diabetic patients as to what is working. Room Cleaning has not hern weekly. This has been my experience perhaps yours will be different .

The workers are friendly and most of the nurses are caring. However , as everywhere there are not enough workers. If your loved one is diabetic you need to be involved from meals to when insulins are given. Once insulin Injections are given there is no follow up with the resident on blood sugar levels. During the night no one checks on his blood sugars. I have called at. 2:30 in the morning to wake him and give him oj to raise his blood sugar . The facility is responsive and visiting hours are generous.

There was some changes causing some disorganization. It’ took over 2 months to get things scheduled with doctors, medication and billing, once that was settled. It seems to be the right fit. The resident is safe and cared for, the other residents were welcoming and very helpful The staff is always friendly and cooperative

Attention to resident's needs, more time to understand what is needed and provide. Faster response and more attention to details that matter (eg. put Fixodent on toothbrush in lieu of toothpaste). Basically need to stop rushing in and rushing out as fast as they can. Better cleaning of room, separating clean and dirty laundry (not putting clean clothes in dirty clothes hamper. Etc. Some staff mean well and try more than others. Chef is very good. The cost is very reasonable, but they suffer in some fundamental ways. We are working with them to see if we can resolve. Not all bad, just needs improvement.

Oversold us on many things at the beginning and once we were in, what were told weren't completely accurate. Additionally, the responsiveness to the emergency calls is well over 20 minutes, which is not acceptable. The facility is very well maintained. Some staff is very friendly, while others are abrupt and uncaring. We have had issues with medicine depending and with responsiveness to ringing the emergency buzzer. Meals are okay. Unfortunately, the aides do not bring the food quickly enough to my sister when it is ready and it is frequently cold. Activities are excellent. This is on the expensive side of the ones we looked at and we are not getting the care we expected. Well-maintained community with excellent amenities and activities. Staff is not always attentive and response times to patients needs is lacking.