Sinceri Senior Living

The caregiving was disappointing and did not meet expectations. Most of the other staff members were friendly and courteous, which I appreciated. The activities offered were limited and not very engaging. The food was okay, but nothing special. The room itself was acceptable; however, the bathroom was not designed well for wheelchair users, making it difficult to maneuver safely. That was a major disappointment and something that should be improved for accessibility.

Towards the end of my sister's stay, the staff would go to check on her numerous times a day to make sure that she was OK and hospice came in at least once a day, which was very much appreciated and with [name removed] now being in memory care he's has been taken care of very well and I'm very happy with how everything is going on

The food is good--good variety & they don't repeat the menus on a regular basis. Management is good. If there is a problem they address it right away and correct it. Care is just ok. Some of the caregivers are very slow to respond to call lights and act like they are doing you a favor. My rating is because of the caregivers.

The food is decent but lacks quantity. They are constantly cutting things to save money since new ownership. Apartments are nice size . Housekeeping not so great though I wouldn't expect it better elsewhere. Fellow Residents wonderful.

Staff was kind and common areas were kept very clean. The food seemed to be pretty good as well. I would say that they're a good place for senior living but probably not the best for advanced needs leaning toward memory or hospice type care situations.

It's a nice place, but there are things I would expect at this kind of facility, but are just not really there. . I do recommend it to people but with reasons why it might not work for them. I wish they would give you a welcome packet when you got there so that you need to lay of the land, including a list of the doctors that provide services for them

Pleasent, good central location. seemed a good value for cost. It does not have the service staff I would need for my wife,

The day staff were good and the food was decent. They did not make mistakes with medicine. The night staff were uncaring and unresponsive. The bus rarely went out with clients

I was concerned about the outside of the independent living space. The roofs were not maintained. The independent space was nice and big but too expensive. I didn't not get a warm feeling from staff and they did not have Longevity. They don't do Medicaid. They did have a full menu and activity calendar.

Out of the many i visited it was in the top 3 however i went another direction financially more reasonable

The public areas are dated. There is a faint odor. The art in the public places looked like it was bought at Hobby Lobby in the 1980s. There were no residents sitting in the public spaces. We saw two spacious apartments but they looked dated. The major reason we decided not to live there was that we would have to move to a different apartment if we needed assisted living.

It was great at the beginning. I have been here a month. The food deteriorated and very salty. I asked about the nutritionist and was told they didn't have one. Which I was surprised.

It's about 50/50 on rating. The food is very sub par. The staff that cleans and does laundry is very disorganized always losing the residents laundry or giving it back dirty and not laundered. The facilities people haven't been able to fix the tv to get local Channels. No one seems concerned with the voices complaints

The attentiveness of the staff that actually works with the residents is wonderful, despite the shortage of workers. They go over and above board to make folks comfortable.

Clinical Director is great but wears too many hats. Nursing care is only fair, but my brother isn't very cooperative. Facility is nice and food is good. There seems to be plenty activities for those interested.

The staff were wonderful. "Little" [Name Removed] who attended my husband in his room was wonderful and I run out of positives for [Name Removed] the RN? who is in charge of all things medical.

There are some very nice features about the pointe . The staff is friendly and helpful, understanding of the needs of their residents. On the other side of the coin, there are some expectations that have not been met: requested haircut for my mom the day we checked in and it still hasn't been done two weeks later. Some of my mother's smaller needs are not being met, i.e. Help brushing her hair and teeth daily. Her wheelchair was lost, and then she was given a wheelchair that was not ours. we need our wheelchair because we will use it to take her places that are too much walking, for instance Longwood Gardens, shopping, parks. Also, she was being wheelchaired around rather than letting her walk using walker. She is very capable of this, If a little slow. I do not want her wheelchair bound and spoke to them. They have shifted their position on this thankfully. They took some dirty laundry and I don't know where it is. This might be nitpicking, but they dress her in things that don't match at all. She has nice clothes and could look much better, which would make her feel good. plaster, but definitely not least, there are many things that need to be done, needs in the room clerical needs, forms filled out, turned in, tasks, large and small - it would be nice to have a list ahead of time so that more things could be accomplished in one visit. Overall, it has NOT been a bad experience at all, but I also feel that they're not respectful of my time and travel. Fortunately, I chose them above others partly because they are close to my home.

It was a very nice and cordial experience. For me, it was very spread out and many buildings. With my macular degeneration. I like things a little more closer together. Overall, it was not the best fit for me.

The people are nice, the facility is nice, don't write any checks until you are 100% sure your loved one is going to be let in because you will not see a penny of it back if they change their mind.

Mom used to have to wait a long time in the AM to have someone respond to her ringing the buzzer. She'd have to use the bathroom and often would have to wait until her private aid arrived at 8 AM to get to the bathroom