Sinceri Senior Living

In my research of facilities I have found that it is impossible to determine the true operating performance of the facility until the resident is installed. The promises given prior are often abandoned with staffing difficulties, inadequate training and the lack of facility systems. The best efforts of the staff and management, while applauded, may not satisfy the extended families. The alarming transition of staff may leave both the resident and facility in a precarious position of support. Having installed the resident the effort to relocate is very traumatic on the resident who is already compromised. The vetting of "A place for Mom" falls woefully short in its presentation of facilities. The extended families, often in a crisis mode, is left with little choice often as a location may be required and the due diligence of the family limited due to the overall lack of transparency. "A place for Mom" has the ability to play a crucial place in this role. Currently it falls short.

We gave the overall experience a 3 because right before my stepdad passed we didn't feel like he was provided the proper attention. We found he soiled himself several times and also he fell and broke his leg.

Personal room cleaning needs a bit of improvement. We chose this facility because the friendliness of the staff is outstanding.

Too expensive for one thing food was ok but could have been better. Most of the help was good and easy to be with. It just wasn’t the place for us with my wife is confined to a wheelchair. Beside that it’s not bad.

My dads food is delivered to his room and its consistently cold. He's in memory care unit now and he's not allowed a microwave or stove, so he cant warm it up himself. Units and general area are clean and kept up nicely

The people were super nice, but it felt they were understaffed in the memory care wing, and most of the people in there are not able to tell someone if they're not getting the care they need. We just weren't happy with a lot of things. It may have been our unique experience...? I was noticing he wasn't helped or encouraged to get dressed daily, just in pajamas all the time, and most often, the same pajamas and Depends briefs for days without a change. The bathroom floor was always gross, and the roommate activity tracked it all over the shared space between their rooms, so the floor was always sticky gross, and with my dad in a wheelchair his hands were touching the wheels after rolling over that. I had to ask them often to please mop daily, or I just did it myself.

It was a horrible experience on so many levels . In my opinion- many ( but not all ) of the staff were extremely unequipped and inferior at their core responsibility to protect the resident placed in their care.

Since my mother had macular degeneration, I wish I would have made different arrangements as she found it very hard to maneuver around the facility. Sometimes the Employees were very helpful but sometimes She had to rely on her neighbors to help her get around

After returning from the hospital last week have noticed marked improvement in all categories. I would recommend The Wellstead community to other families, however, with explanation of what went on the first two months

When it comes to the meals and dining they are often out of basics like iced tea, ice, etc. much food is way over cooked- burnt, and serve fruit that should be thrown away. Bedford Estates is a suitable place for my mother, but needs improvement or I will consider moving her. The good- management staff is very nice and responsive and the facility is a nice. The bad- Many of the staff that execute daily tasks like food service, trash collecting, cleaning, etc are poor performers. Many are rude, derelict and incompetent, resulting in inappropriate conversations and interactions with and around residents, poor quality of service- to include poorly prepared meals and frequent unavailability of standard items. Management should focus on quality hiring and staff oversight internal controls to improve the above.

It's satisfactory. It's not the best, but not the worst. Could really improve on cleanliness of the common area carpeting. Of the halls smell strong of urine.

The community is clean and some of the staff are friendly and some are short like you are bothering them when asking for care that you are paying for. There have been negative occurrences since our loved one have been there. The large elevator has been out of service multiple times which is very stressful and disappointing. The transport is under staffed and difficult to get appointments schedule. When it comes to laundry some items are getting lost and sometimes never found. There could be more activities planned for all residents. There has been med errors and they do not seem to coordinate care with the family that is involved. For highly cognitive resident, this place is lacking. Sometimes the food is good and other times it is not. One CNA does all the activities and worship. When it comes to the value for cost it is way overpriced!!! They charge for everything they can and then some.

We picked this community because of the reputation, location, and prior experience at a different location for a different patient.

They can improve on the following: Communication between the staff. Staff turnover is extremely high. Coordination of the medical staff with the patients' medical team for the right type of care. Don't send a loved one there.

Improvements would be communication with family when resident is having trouble. Improvements with medication pass protocols and training of med techs.

The Brookdale Northville was clean. The staff was usually friendly but not always. Would say that they would do something but then not do it. The staff was to assist [name removed] with his feeding but would only show up some of the times. He didn't eat the food, he was tube fed, which the staff was very bad about giving him so he ended up doing it himself. Some activities were very nice like bingo and when the drinks were served with entertainment. It was mostly a good value.

They were very friendly in the beginning as we met with them. Answered all our questions. Let us know when a room was ready for mom. So we saw the room, signed the papers and chose a move in date which was approximately 2 months out. We were told it took about 2 weeks to turn a room around so there was plenty of time to get it ready before move in day. I checked with them 5 days prior to our move in day and was assured everything was ready for mom to move in. Well it was NOT. The room was filthy, not painted, holes in the walls, patched spots on some walls…and more. Of course we didn’t find this out until we were moving in and there was nothing we could do but move in at that time. We spoke with the executive director about this and nothing was been done to this day to rectify anything.-

Short on help. Food quality and balanced meals not up to par. Life alerts outdated. Father (in asst living) fell twice and laid an hour on the floor both times because "alerts" weren't working. Mother in Memory Care. They do not do "Shine" program they promoted. There needs to be separation in memory care, one side for hostile mental patients and one side for the peaceful. Mother has been smacked in face by other residents 4 times, other residents being hit also. Staff tries but too much on their plates to address things appropriately. Facility needs updating and some TLC. Most staff is friendly, pleasant, easy to work with. Some are downright rude and inexperienced. Exec director gives platitudes but no solutions.

When it comes to the friendliness of the actual staff they get a 4, but for the agency staff they receive a 3. Staffing has been a huge issue. We would maybe recommend this community to other families, my mom wants to look at other facilities.

It takes a while for the customer and Somerford to get on the same page but it's acceptable at the end of the period. Also, the price was a little less than the others. My mother only has some much money so we spend it wisely. Security was my biggest issue, you just can't walk in Somerford they have to let you in.