Sinceri Senior Living

Everything is going well. The only issue I have is that my loved one was classified into a higher level of care after being evaluated by their nursing staff, and I don' t think she gets more care than what she would at a regular assisted living classification to justify the price. But they do get back to me when I call. My loved one seems to like the food, and it smells good. And they seem to offer a wide variety of activities.

I chose Isles of Vero Beach because of the cleanliness of the facility as well as the friendliness of the staff members. The apartment sizes are really good, I have a 1 bedroom and it is plenty spacious., I have a full kitchen, spacious bathroom, and a balcony that is screened in. They did just a hire a new chef to work on improving the food. I would recommend to others looking.

I would remind others that this is assisted living, which is not required to have a certain staff-to-patient ratio. When I've brought up staffing concerns to Elmcroft, they tell me this isn't a nursing care facility, it's an assisted living facility. So there's no state-mandated ratio. Otherwise, we've been very happy there. My loved ones are happy and happy with their care. They like the staff and the food. Elmcroft has on-site physical therapy that has done a great job. We've been happy with everything except the fact that they're short-staffed, which boils down to when you push the button, they don't come running. It can take about 30 -45 minutes for a response. But overall, we're more happy than not.

They're kind of a one stop shop for everything. While they have all the care options you might need, they are also a very large facility, so you have to deal with large facility problems. So they can move patients from one side to another in the building, from assisited living to memory care, and you lose track easily. For the most part the care has been good. The staff have communicated everything possible that's needed, so I feel I'm informed when needed.

The staff is very caring and for the most part very responsive. The community is clean and well kept and our loved one is not able to give us feedback over the meals, but when we got to visit they looked and smelled amazing. We would recommend the community to others.

The community is very neat and clean and the staff is very friendly. The food is good and the overall value of the community is good. I would recommend this community to others based on our experience.

The staff is very friendly and helpful

Met with [name removed]. Easy to find. Outside, plenty of parking, grounds well maintained. undergoing renovations. [name removed] very energetic and helpful in answering concerns with my loved one. Weekly housekeeping, & linen service social and recreational activities, Pharmacy i house for medication management. Walking path for organized walking club; 90 day trial period for loved one. Facility is far back from road, which is an industrial park, for CMP et al, so very little traffic. this facility a possibility

I would recommend the community, you have to get things straightened out. This has taken awhile to get things worked out. They are using a lot of temporary staffing for caregivers, it would be nice to have regular fulltime employees available. Eclipse micromanages the staff at Elmcroft..

The activities are opening back up again which is nice, and the community as a whole is very good.

I would highly recommend the community for assisted living. The director of nursing, and marketing were great to work with. They were quick to respond to our concerns when any arose. Our loved one's room was huge and the community was laid out nicely.

The community still has there restrictions, but when we are able to visit and what we can see of the community it has been kept very clean. The activities are still pretty limited, but we do know they are taking the residents out on scenic drives.

Spoke with [name removed] 6/1. 2 week min. Emailibginfo. Works with ins.

We did a virtual tour with the community. It was very nice and the staff was friendly, they answered all of our questions and tried to make the virtual tour as good as it can be. The community did fit our needs due to the pricing

The community is competent and friendly. The staff was very good to work with if I had some questions over my loved one. Our time at the community was during the pandemic. I can't think of anything I would change about the community.

Our family had an in person tour experience and we really liked it. It was a nice community, but it was pretty outdated and could see in the future there would be renovations and we did not want our loved one to have to deal with the chaos of the renovations. The rooms were pretty small and pretty dark

They were very welcoming, and they work with us as a family. We get emails from them, and a monthly news letter that they send out to the families. Whenever I have questions, they're open to talking with me. They're very friendly and always talk with me and my loved ones. I'm only passing in and out going to their apartment and back out, but I haven't seen anything that would raise suspicions as far as cleanliness. And my loved ones haven't had any problems. For activities, I know they have bingo, and they've been taking the residents on bus trips out and around. That just started in the last month. There could be more going on that I'm not aware of. But I can see that they're at least trying and offering some things even during Covid.

Due to the covid restrictions we were not able to go around the community or see our loved ones room, but when our loved one went on hospice they designated a room for families to come visit and that part was very clean. The staff members were very friendly and accommodating. We believe the value was good, and overall our loved one received good and appropriate care. Our loved one was a liquid diet so the meal services didn't really fit her needs, and due to her cognitive health she was not able to partake in the activities.

Everyone we have encountered has been very friendly, our loved ones only complaint would be the food. For weeks straight they were serving turkey sandwiches and hot dogs which was very unpleasant. When we tried to see when it situation would be corrected we could not get an answer.

Communication could be better, I have to initiate the communication, or I may not get told what's going on. My loved one is happy in this community. The food is well-balanced. I would recommend this community to others based on my experience.