Sinceri Senior Living

The staff members have been phenomenal so far, the people at the front desk, and the marketing team have just been super helpful, accommodating and friendly. They are always on top of everything, and the call button they gave our loved one makes him feel very comfortable in case something ever happens and he needs help. He is loving his apartment and the entire set up. Right now he is not participating much in the activities, but he does tell us they have plenty going on. Our experience these last couple of months has just been wonderful.

I would recommend the community to others for their loved ones. The staff are friendly. Some of the activities available for the residents include exercises, games, music, and more for them to choose from.

Our family had an in person tour and this community is very nice, but we did not like the room layout. Instead of having a separate area for a bedroom, living room or kitchen it was just one big room.

Our loved one was only there for about a month, and due to their health they were not really able to participate in the activities and they also weren't the biggest fan of the food. The care services would be a 10 star and we would recommend to others.

Overall it is a pretty nice price. This is an assisted living facility and not a nursing facility. They don't have a lot of activities for people who need more assistance. The staff overall are good and some of them are even excellent.

I feel that my loved one has gotten good care here. He really likes a lot of his caregivers. I choose this community because they have won the best assisted living for a few years. They have caregivers that have been around for a long time and that was a big deal to me to have people there on a constant basis. There has been a lot of turn over with administration however, they have been good also. They allowed me to go in with my loved one even with the Covid issues and they have supported me through this. This is an older building and they are doing some updates to make the building look better.

Management & staff have been wonderful. This past year & 3 months that mothers been a residents. Two complaints: 10 Laundry, I'm aware of volume of laundry done, however all my mothers clothes have faded, has shrunk, and several items stained & ripped! 2) House keeping does not dust or mop bathroom, vacuum run, only straight path front door to bed, all other areas covered in dust & hair

This facility was more nursing care targeted and my loved one is independent. They offered a lot of care services but my loved one did not need all that was offered.

This is the best value in the area. The staff are very good to work with. The quality of the food for the residents could be improved on. Some of the activities available are: local trips, bingo, Wii bowling, trivia and more for the residents to choose from.

I haven't been able to visit in awhile but I do know the meals are a well balanced diet. The value for the cost runs about the same as other communities in the area, but it is a little better. The staff do a great job caring for the residents at Brookstone.

The issue i had with this community is their lack of sympathy. When my loved one passed I did not get one condolence from this community or staff.

Elmcroft's tour very good. The staff were very caring and very helpful. I had no problems with anything I learned about the community, and I believe my loved one would have been happy there too. We just preferred the rooms at a different community. There was more living space and more opportunities for activities there.

Our family had a tour experience and the sales person was extremely good, they were offering up all the deals to get us to move our loved one in. However it is an older facility, which made it just feel old. We did not like right when you walked in, people were crowding around it felt congested. Also they AC was attached to the windows in the apartments which were small, we know our loved one would of not been able to work that AC unit and we would of preferred to have central air.

The staff are all really nice. If you ask the staff for something they will assist you with the question or getting your request done. The rooms are nice. The breakfast is always good, as they cook what you need. The supper at night is horrible due to taste and texture.

Overall, it's a very nice, friendly, clean place that I think anybody would be happy living in. My loved one seems happy there for the most part. I think the staff try to do the best they can for her when she voices a concern. They seem like good people overall. She likes the food generally. For the most part, it's been a pretty good experience.

The cleanliness of the community was one of the first things that stood out to us, it is very clean and no fowl smells. Their activities director just left who was amazing and always had a lot of things going on, but now we aren't exactly sure what activities they have going on. We would recommend this community to others. Our only complaint right now which we know other facilities are going through, would be the trouble with staffing. There is a shortage of nurses and CNA's so sometimes they are not able to refill our loved ones medication on time.

Everyone here seems happy. The community is neat and clean and everyone is very friendly and helpful. I would recommend this community to others based on my experience.

It appears to be a newer facility, and it's in a very nice area of town. It's a clean and friendly place. There are about 105 residents, and having that many people is definitely a pro for my loved one. The residents have a lower average age than other places we looked at, and they're more energetic, so she fits right in with her spunky, outgoing personality. The staff is easy to work with. They allow my loved one to be independent and have freedom, yet they still take care of her needs. They're experiencing some staffing shortages and turnover though, and they've even had to bring in some outside staffing services. So sometimes she doesn't get as much personalized attention, and I think sometimes they forget she has poorer vision and needs more help at times. When I call, I can't always talk to a nurse the same day. And they've also lost her laundry a few times. But those are just little hiccups due to being short-staffed. Overall the staff is great. [Name removed], the Director of Sales/Admissions, is very friendly, wonderful, and patient. He and the bus driver picked up my loved one and all of her stuff from the facility she was leaving and moved her in to Elmcroft. He did that personally himself, which was nice. The activities at Elmcroft are pretty good, but they haven't been able to go on outings due to Covid. Overall, we're happy with our choice.

The people working there are great, helpful, kind. They try their best at all times. Very welcoming.

The director and the staff are doing an excellent job and they are dedicated and hard-working. I would recommend this community to others based on my experience.