Sinceri Senior Living

It had a great staff (almost all gone) and the price was better than some others. They have had a rate increase. I am paying for services that I am not getting...miscommunication due to constant turnover.

The staff is very kind and attentive. They will keep you well informed about how your loved one is doing. Rooms are a nice size.

They really like it there. Very clean, great staff, good food (though my mother in law sometimes has trouble getting her gluten free items), nice living and common spaces.

Stay on top of the staff regarding your loved one's medications. Also, try to deplete their meds BEFORE checking in as they won't take yours from home & will make you purchase a new supply from their own pharmacy. Rooms are nice with adequate space. The live music they offer is good, but I'd like more

Day-to-day care seems quite good. Move-in and orientation could use more staff involvement. For example, the programmable thermostat needed re-programming when we discovered the room got cold on weekends. I reprogrammed it myself, but I think that would be an overly complicated process for many residents.

I liked the nurses and aids. The front desk ladies & maintenance were extremely helpful too. I would recommend to others, who are looking for a smaller facility with parents who don't need that much stimuli. I think they have a great balance. I would also highly recommend your services as well. I thought a place for mom was a great partner.

We thought all staff was unbelievably kind and respectful. Sometimes we felt they didn't come quite as soon as the button was pushed, but it was nothing extraordinarily long at all. It's just natural for the family member to want immediate response, but I know that you can't have that every single time.

I would recommend it to others. The staff was warm and welcoming. It wasn't too big that my mother in law would just be number. It was clean and rooms were nice.

The residents seem happy and the price is among the lowest in the area out of the places we looked into. They appear to be under staffed. It appears most assisted living facilities are under staffed.

Would recommend without hesitation. The overall environment and the warm reception. Everyone is friendly, hospitable, feels welcoming.

For a patient without cognitive decline it would be an excellent facility. My aunt unfortunately had many mental health and cognitive issues so it was not the best place for her. She needed a smaller setting.

The faculty and staff are very helpful and friendly. They have made my mom's stay very pleasant. They offer different style rooms to choose from and they all are set up well and decent size with the amenities needed.

The staff definitely needs more help. More activities might be helpful as most people spend so much time in their units the facility itself is very nice. The independent and assisted living areas are combined which was a disappointment to me. I was expecting to live in an independent area. I did enjoy my stay there, but the weather was just too horrible for my body

Comments about facility/staff 1) They have a NP come by once a week. This might not be good enough for each resident. Recommend getting a conventional PCP (Primary Care Provider). 2) Staff not available 24/7. Night shift frequently leaves before day shift arrives. Eventually, a resident will have a medical emergency (heart attack, stroke, nasty fall). The intentional decision not to have staff available 24/7 is alarming. Have brought my concern about this to the Business Manager, and she immediately disregarded my concern. She also refused (after several face to face requests) to provide copies of the admission documentation. Makes it look like they are hiding something; feeling highly suspicious. 3) The food is terrible. Think of High School cafeteria food. 4) Best activity by far is the monthly visit by service dogs. Lots of love involved, and the dogs enjoy it tremendously!

My sister has been at Magnolia Springs three years now. I think it is a great place but feel there has been much change over the past few months and I have great concerns on the new leadership. Lack of currently technology which they use (Odessa) before a replacement was absurd. It was a good way to communicate to residents from your staff as well as family to upload pictures and communication. Feel the cart before the horse. This has heightened my concern on the new management of the facility. Are the changes in the best interest of the residents or of the company

Virtually everyone at Magnolia Springs really has a great attitude. The cleaning staff was second-to-none, and the dining there was a terrific experience. The place needs a better exec director and business admin, but otherwise it's great. The cleaning staff especially went all-out to keep the facility clean and beautiful. The staff members were very friendly and kind.

Staff is very helpful and so nurses and med techs. Questions answered in a timely manner. Dislike PA system calling out residence room numbers when assistance is needed. Every resident us disrupted by this day and night. Don't always get the right clothes back from the laundry.

Everyone of the employees is Brookdale/Whitby care about their residents.

We picked them because it was a beautiful physical plant, welcoming staff. It was an assisted living facility. They accepted my sister who had dementia. Would recommend. But not for someone with dementia. As the disease progressed, in spite of staff efforts, they did not have enough to check on her often enough. It would be very good for social people without dementia.

Overall the experience at Brookdale has been very good. The staff is incredibly friendly and caring. They continue to impress me.