Sinceri Senior Living

My parents moved into Tuscany Villas last September. The staff are very hands on and involved in daily activities. The activities director is wonderful with the residents and so enthusiastic. All the staff is very caring and genuine and you will always see them helping residents at events. Tuscany went out of their way to help my parents get wifi in their apartment so they could stream church services. I highly recommend this facility and only wish they offered a memory care unit.

Generally it's relatively friendly. The facility could use a little updating and replace done carpets. But the staff is very friendly. It is reasonably clean.

The faculty and staff are very supportive It took awhile to get used to them coming in often to check on me. Daytime aides more flexible than those that work at night.

At the beginning we were not very happy because of the cleaning of her room and the laundry not being done like it was supposed to be done. After complaining several times it got better. Most of the nurses and aids were very caring and helpful.

When it comes to the cleanliness the public areas get a 5, but our loved ones room gets a 2. At the moment there is nothing they could improve on and what we like the most about the community is the Friendliness of staff. We would most definitely recommend this community to other families

My mother in law likes it at Rittenhouse. She likes the food. I've had some concerns regarding medication and treatments I received bills for. [name removed] never calls me back. She is head nurse I believe. I've spoken to [name removed] several times and she helps me always. She is an aid. They have gone through many personnel changes since November. In general we are happy. [name removed] does not need a whole lot of care. Her memory and mind are failing. She is still mobile with walker. I hope I helped.

Most of caregivers are great. Empathetic and caring. Some are just there for the job and do bare minimum. [name removed] is the model every caregiver should have to shadow for a time to learn how to be caring, and thorough with cleaning and caring for patient. Overall we are pleased with care. I would love for you to talk to caregivers about not leaving dirty diapers and pads in trash cans in the room. Should always be taken out after cleaning resident.

So, the people that I worked with the get my mother into the facility are awesome. Really nice and helpful with all of the paperwork. The staff that is supposed to be taking care of my mother is terrible. The head nurse is nasty and they are inattentive to my mother's needs. She got stuck on her chair one day and it took 45 minutes for someone to come and help her. She's paying like over $[removed] a month for them to give her a vitamin d pill.

All are very good, but one item is the staff is not as thorough as I would except. However, yes we would recommend this community to other families. The staff needs to know what's expected of them in order to do it

The staff worked very hard to get my mom & dad placed together. One in memory care the other in assisted living. Keeping them together was always the goal. The size of my moms studio is perfect.

They were extremely helpful when I needed to transition my mom quickly to assisted living. They regular staff got to know my mom and knew what was her normal and not, which was great. They had a lot of staff turnover which was a bit challenging for my mom. I had to move her to a memory/assisted care before she passed but they were doing a rate hike of $[removed]which seemed pretty steep.. It seemed all the residents and families were complaining about the food. There were some delays in delivering the food and the quality seemed to decline while she was there. I'm hoping that has changed for them. They had to get new staff in to support them.

I would rate everything a 4. They are very prompt answering questions, keeping family informed and if we have any concerns they address the issue right away. I'm very happy with how they take care of my mother. She has dementia and can be very difficult to deal with at times. The staff is very kind and treats her with respect.

The staff I liked. The administrator didn't want Bernie so he was there on a weekly basis as respite care. At the start of the 3rd week he fell, then he couldn't walk. Hospice sent him to hospital and we also looked for placement elsewhere. He ended up at [facility name removed].

I noticed the residents were happy. They really support each other with no judgment. Price stuck out and it is where she wanted to go

We brought her there on a Saturday on [date removed] and she passed away [date removed] so we really don't have any experience but they were very nice for the one day she was there. The Myrtle Beach was very helpful. They listened to what we had to say. They were gonna help out with her favorite foods. I just wish she had gotten to spend more time in there.

They need to change the menu. It's the same old same old and I've eaten there a handful of times. Needs variety in food menu. My mom n her entire table complained to me several times. Get residents more involved. Not enough tables for all to play in games. Other than that it's been great. My mom doesn't like it but she wouldn't like it anywhere.

It's great and she has adjusted. The food is very good. She has favorite nurses....one she loves and she calls her Sweetie pie. Yes, we would recommend Fountainview to other families based on the experience we have had so far.

I'll give them 4 1/2 for all of them..My mom was only in there for about a week because she died then so I don't a lot about them. But I liked everything I heard and saw.

The facility is well maintained and the staff is well equipped to handle any personality type they meet. The overall experience was a 4 because there was one of my father's childhood toys that was taken and never returned. It sat far back on a bookshelf and would not have just fallen off. The issue was not resolved.

Walking areas are good, lots of old oak trees. Assigned parking is good, covered parking available. A Luke warm recommendation, no. Walls are not well insulated, noise between units is annoying.