Sinceri Senior Living

The friendliness of [name removed] and the rest of the administrators is excellent. Very helpful. I think there could be better and more activities for the assisted-living side. It seems like they do more for the independent living people. my dad says the food is very good. Quality of care I would say is just OK. I would say it's middle of the road in terms of expense. There are a lot of places out there. Some places are higher and maybe a few are a little lower.

Really like the staff and the amount of them always around. It's been an overall great place for mom. Definitely choose them over memory care places like Hollybrook.

Ponte Vedra Gardens is just what we were looking for to care for my wife. Nice size and specializing in memory care. The staff is caring and professional and has been understanding as my wife has had a difficult transition. She seems to be settling in a little more after 60 days, but is not completely acclimated just yet. I expect after a few more weeks she will start to feel like it is home. That is my hope anyway. PWG has been great!

Very good. Everything is fine thank you it worked out well. I would recommend.

Very pleasant people and surroundings; I feel safe. Maintenance is very pleasant but I think understaffed…..food and atmosphere very good! It would be nice if breakfast was served; even if just the weekend! Soups are excellent!

They place is REALLY nice and clean. The people are great with my mother (and she's a handful!) Easy for her friends to come and see her. She has her own room and it is big. She shares a bathroom with one other lady and goes to activities that they have on the assisted living side besides on her side in memory care. They will come get her to take her to assisted living. She is considered "high functioning " alzheimer's. Over all very very happy.

The people are friendly. Activities are great, they have transportation to stores and nail salon - very good. Dining room and the way they seat you is horrible, the food is very very inconsistent if your loved one is picky or a tough sell on eating forget it she will not eat. They are way understaffed especially the kitchen; my sister is looking to leave after her lease is up she would rather pay someone to come in daily and help her cook and run errands.

My Mother has been there almost a year... While nothing is ever perfect... She has made nice friends there. She is close to her doctors. They clean the apartment once a week. The laundry room is close by and efficient. There are some nice events and exercise classes. The pool area is inviting and relaxing- we have lunch out there occasionally. They try to keep up with repairs. I'm approximately a half hour away and feel that she is safe there. Hope this helps. Of course it all depends on what you may need. They can get you to the grocery stores & Doctors appointments.

Being part of a care facility is more involved than you think and you do have to give up some of your autonomy in care for your loved one because it is a big process with anything you want to do differently than how they have things set up regarding medicine or really anything. My mother was an occupational therapist so she worked in a lot of nursing homes and rehab facilities, and I helped her sometimes and she always told me when evaluating a facility. You should look carefully at what the other residents look like and if they look cheerful and happy and involved then that says a lot about the facility and that's what we saw at Myrtle Beach Grove. Also, the director at that time seems to really treat the residence like real people.

Most of them are friendly not all. They should acknowledge the residents with a smile. Some look they are doing us a favor. This is happening in the dining room. I have a two bedroom apartment and is space full. I love it.

Very clean and my Fathers only real complaint is the food. Some of front desk staff are super friendly. One is particularly grumpy and seems put out at times. Also a few tenants that have been there for a long time are a little outspoken at times. I wish they had a place to walk. The entrance is a huge hill.

Stay involved, be sure to advocate for your family member. Staff/facility react better when you are seen and heard. Don't be afraid to ask questions, make requests, engage in planning. Facility/Staff is open to suggestions always. They could improve on the food by focusing on the individuals, quality of food, and the dining experience.

The communication is good. They know their residents well and know when things may be going bad for them and try to solve the issue. They appear to truly care.

Duluth Heights Lodge is a clean, modern facility with a staff who are attentive, experienced, and genuinely care about the residents. The rooms were perfect size for my mother when she was there. She loved the woods view to watch the deer.

The cleanliness is a 4, with "5" for effort Memory care is a tough situation. People are incontinent and don't even realize they have a problem. Staff does everything they can to stay ahead of it, but there's only so much you can do. Each and every person that I encountered was doing their absolute best.

We were very happy with Briar Glen. They all knew my Mom really well and nothing she did seem to bother them. Mom was always clean and the facility was clean. We never really saw any activities going on with Mom other than the TV/Movie Room but that may be more related Mom's state and her unwillingness to be involved in other activities. They did keep her up and out of her room most of the time, which we think was good for her. Mom didn't eat really well but again it may be more related to Mom's state. Mom was there less than 3 months before she passed away, so we may not be the best judge but we would select them again. It was a good fit for her personality and they were very encouraging that we set up her room just like home.

There are no real things that detract from this place. It is a top notch facility for independent senior living. I only rated them a 4 overall based on my mother's experience with their so-called "ambassador program " in which a resident is assigned to help a new resident get acclimated to their new surroundings. Mom didn't hear from anyone on this for at least a week after moving in. Turns out the woman assigned as her "ambassador " was sick. Another woman was subsequently assigned and mom met her and was told she was very busy as she still worked but she could always knock on her door, if needed. Certainly not a reason to blacklist the place but it is the only blemish on what has otherwise been a good experience for mom so far.

What stood out is the Cleanliness of facilities, communication with staff and friendliness of staff, on-site rehabilitation facilities, location and accessibility,

Short staffed in housekeeping, the food is horrible- nothing is fresh, everything is canned or frozen. A choice might be bologna sandwich and canned oranges. Everyone is very nice, but they can't seem to keep up. There's a new director coming and we've been told that a new chef is coming and that nutritional guidelines will be followed. I don't like to bash them. Everyone is nice, and we are hoping things will get better.

It took a while to get acclimated as we really didn't understand their processes and we had a few issues. We are supposed to be notified when we are low on supplies ahead of time but we have had instances where supplies ran out causing issues. Once we worked out logistics and had a better understanding, staff has been great.