Sinceri Senior Living

Most has been good so far. A few things could be made easier for the POA who works full time to have ability to contact persons such as the Dr. I've had issues with that. Some attitudes from staff could be nicer. I feel a few times I have been treated unfriendly, like not wanting to go out of their way to help me.

Five Star Residences has been a wonderful experience for us. We placed my mom in July and the staff made this difficult time easier for us. The staff in the memory care unit is very caring and [name removed] has been very responsive with our requests and texts.

Activities are excellent, lots of music and concerts. Food is great with lots of choices. Memory care director abruptly left which was unsettling.

I wish they had more staff, so far my mom has been treated good. It's times when they are short staff. As far as activities I do see staff working with them when they can. The staff shortage can improve.

My rating for library square is based on the initial move in experience. Since this was an assisted living move in a I was expecting someone to greet my father on law and help him navigate his first day. I don't feel that really happened. And then we were missing paperwork as the facility was communicating with other family members that were not in charge of the move. A checklist would have been much better. After being here now for 2 months we are pleased with the facility and give them a 4.5.

Only comment on the quality and temperature of the food.

First, people have to understand that living in an assisted living facility is not like living at home. You eat at specific times and only have a few choices of food. However, you do eat with people who may become friends, so you're not alone unless you want to be. Orchard Park is a mid-size facility with about 50 residents, so the staff knows you but doesn't hover around you. The activity director plans many activities, including outings to activities and shopping at Walmart and Hobby Lobby. Most people are friendly and try to be helpful. I think it's a good place and recommend it.

Food is pretty good and they do a good job accommodating Sharyn's gluten free needs. The staff all know [name removed] by name and seem very concerned for her welfare. She has had some issues with adjusting to her life there, but the staff are very willing to try to help her adjust. There was an upheaval with some sudden staff changes, but that has settled down. The manager regularly communicates with residents as well as their close friends and relatives, like me, about things that are happening at the facility. On the whole, I think it is a good place for [name removed].

I rated the care @ a 4 due to some complications we had with medicine administration. It was a good place though. I'd recommend it for others.

The family has asked to have the staff set dad's razor and shaving cream out and remind him to shave and this has not been happening. He may go 4-5 days without shaving which is unlike him. Also. They failed to have the shuttle take him to his dr appt this week although they were reminded several times. Staff is wonderful. Cheerful. Helpful. Dad seems to be flourishing.

The quality of the facility is very good and the entire revocation they did earlier this year is great. The quality of the food is terrible. The admin staff have ignored multiple requests to have our bill reduced while my mother is up north, despite their commitment to do so when we were in sales mode.

Staff is friendly. There are varied activities daily on a fairly regular schedule. They also have special events a couple of times a month. I can't comment on the food as I do not use their dining facility but the posted menu looks good with at least two options at each meal. They serve lunch and dinner.

Amber Glen was extremely helpful and accommodating when we had to move my mother quickly out of one facility and into Amber Glen. They were very caring. One problem that I ran into was when it came time to coordinate hospice care and the care Amber Glen provided. Both agencies explained it well, but it did not always go smoothly for those weeks it was in place.

Activities, food, dining were all fantastic. And all the staff was amazing and they were so good to Mom, until May when they brought in a new executive director. Her name was [name removed]. She was horrible to the staff and didn't care about the residents. All she cared about was nickel and diming my mother along with other residents. The staff started putting in reports about her and one day she just didn't show up. Shes gone now but please beware of her name. She should not be working with seniors. She is not a nice person. I would also like to note that the nursing director, [name removed], is FABULOUS!! She was so good to Mom and visited her in the hospital, took her things she needed and even took her dog up to visit her

Transportation is an issue. The only have one driver. And shot the bus transportation service ends at 4 o'clock. There is no transportation on the weekend. It is a nice facility overall. In a good location. The staff seem to be very friendly and very nice. Very accommodating to the unique needs or concerns of aging population.

Head nurse,[name removed] was great, but she has left now. [name removed] at the front desk always has a friendly smile and kind words as people enter.

The staff are very caring and attentive to the residents. Orchard Park was going through staff changes when our family members initially went in. We had a lot of concerns at that time. There was no memory care director and no one seemed to be in charge. The facility seems to be more adequately staffed now. The Memory Care Director, [name removed], is quick to respond, accessible and friendly. [name removed]and the med techs have also been very helpful.

[name removed] is very knowledgeable about Alzheimers's and helped us make our decision to come to Cedar Ridge. [name removed] is also very efficient and helpful. Program Director [name removed] is very energetic and keeps the residents very engaged.

Staff was extremely caring and helpful and responsive to requests. My brother didn't really take advantage of activities. Not sure about dining. My brother thought some meals were good, disappointed on other meals. Overall, good portions and options.

Staff was very helpful; Activities were good and engaging; Food was inconsistent (some days very good, some days not so good) Facilities were clean, but a little outdated.