Sinceri Senior Living

The sales staff was very kind and accommodating getting us through the business end and process of moving my mom into Magnokia Springs memory care. Staff is excellent. The staff that interacts daily with the residents seem to actually care about them. There just needs to be more, time seems to be their limitation. There are a good number of activities scheduled daily. Sometimes I have not actually seen the activity happen but it is on the calendar. The rooms are nice. Each resident has their own bathroom. Cleaning is not always consistent but has is still sanitary. Memory care was a big adjustment for us. I was not prepared for some aspects. 1. The number of items that go missing. By the nature of dementia, the residents put something down and someone else picks it up. My mother will literally take off her jacket and put it on someone else. Wreaths have been taken off her door. She lost her glasses the first week. Not sure if they went in the trash or squirreled away in someone's room. There are 44 residents in Magnolia Springs memory care unit, that's a lot of opportunity to lose items. 2. How the other residents' behavior would influence my mom. She reflects the mood of those around her. That is not always a good thing. 3. Once you are fully "enrolled" you will not see the upper management again. If you email or call with a problem you will get a reply but they aren't out on the floor interacting. I have been friendly with the daily staff and they have answered most of my questions. 4. I have had to initiate all the communication about my mom's condition/behavior. No one has reached out to me. The 30-day post move in meeting has not happened yet and it has been over 2 months. I'm sure some of this is typical in a larger unit but some came as a surprise. The sales spiel gave a somewhat different view. Doors to their rooms are often locked when residents are socializing due to the wandering and taking items. I like to check on mom's room, see if she needs anything (toilet paper, depends, cleanliness, etc) I have to find someone to unlock the door. That can be difficult without interrupting a meal or activity.

The facility was nice, we did have some logistics issues at first, but got them worked out. I was not satisfied. at all, with how the Brookdale head office handled a refund of funds. It created a very difficult "estate" problem and required us getting an attorney.

The admin staff are hard to reach, they don't return calls and give poor responses to questions.

Creekside is a beautiful place. They keep it really clean. A lot of the staff have been there for 8 years. They are really patient with what can be a challenging illness. They took great care of my dad and even checked in with me long after he had passed.

The staff is very friendly, I like that there's a wellness center and a doctor who comes onsite. I heard they just switched ownership so I'm not sure what's to come. Hopefully the quality continues. I would definitely recommend 5 Star.

Overall we are happy she is comfortable and safe there. I would recommend to others.

The property itself is quite sleepy. The entire place could use a cherry paint job and some updating in the outer buildings. It took over a year for them to repair an elevator. The reason why we chose this place was because of the staff and the people there. My mother has been quite happy.

The price was right the vibe was nice but the administrative staff was terrible to me and to their employees

The staff is nice. No improvement and yes, we would recommend The Horizon Club to other families based on the experience so far.

I have nothing negative to say about Ashley Point in Lake Stevens.. they have been communicative a and responsive to our concerns .

My mother is now a resident, she has some issues with elevator outages. Food isn't gourmet but adequate in amount but can be a little bland. The pool isn't always available either. Sometimes there are issues with outside maintenance, including outside window cleaning.

Activities need consistency

Most about the community...employees were friendly and welcoming. Least... not enough employees or nurses. My husband being diabetic was not managed at all. Blood sugars were all over the place. Diet was not diabetic specific which caused a lot of the issues. He lost weight due to some meals were inadequate. The facility doctor was not concerned about his other health issues besides Alzheimer's. The people doing activities did not engage him In physical activity or mental stimulation. Did not encourage him either. After 2-1:2 months I brought him Home and he is doing much better mentally and physically. It was traumatic for my husband to basically be alone (except for occasional visitor) 24/7.

The activities director was very sweet and did a great job. The workers seemed to work well together. The food was good. A lot of the management left after the state came in so I don't know too many people left. One thing that I did not like was the state would not let my dad's bed be up against the wall because they said that was a restraint. That is just plain stupid. He went to a nursing home and they could have their beds against the wall. No other rails could be used. It makes no sense what is ok for one place is not ok for another.

don't have much to compare this to although I did a lot of comparisons when I chose the place. So I'm sure I felt I was getting somewhat of a deal at the time. Yes, we would recommend this community to other families.

The staff are engaged with residents. The atmosphere is welcoming and clean.

We love it here at Talbot. Some rooms need updating because of age but new carpets, painting and stainless appliances was good. They are working to refurbishing everything. New owners and management are coming in October first. Sinceri will be taking over. All other numbers are five. The friendliness and activities are fantastic. The parking garage, pool and large rooms are a plus.

Most people do have severe cognitive impairment. I would recommend to others. I think it is a clean and well staffed place.

My dad doesn't participate in activities and he refuses care. They're doing the best they can. I would recommend the memory care side of this community. They are fairly quiet and seem to engage with the residents in a positive manner.

For the week my Mother was there it they were very good. I would recommend to others.