Sinceri Senior Living

He's a great activities coordinator. They do a lot of daily and monthly activities. Go out for field trips to go out for a luncheon once a month eve band is really good size and it's wheelchair accessible. The building I think itself is lovely. The dining room is really pretty. Unfortunately the food is not well liked by alot of the residence. It's provided by Sysco and I just think it's done for large groups and not a lot of local fresh vegetables or fruit. They have a number of staff who have English as a second language and for my mom who's a little hard of hearing that makes it very difficult for her. There is definitely a language barrier.

Rooms were very nice. Dining was satisfactory. Loved all the activities. The only complaint I have is the explanation of the refund after my mother past away. We were told by 2 different people that we would get a partial refund for the month if we could get all my mothers things our quickly. Then when it came time for the refund we were told that there was an additional 2 weeks added after her death.

I would rate the facility a 4 all the way around! The staff and communication. I feel like they listened to us, the family, about his likes and dislikes when we moved him in. The RN at the facility has been very good and professional when it came to his needs being addressed in his care plan and delivery of his meds.

Friendly helpful staff that interact personally with residents. I highly recommend Duluth Heights.

Mom is in the memory care wing. I looked at several and it was by far the nicest and most spacious, including both the rooms and the common areas. I especially like that they have a lovely outdoor patio that is both beautiful and secure. It is clean and quite pleasant with plenty of room to walk a nice "loop" around the unit. There are a couple of seating areas inside, one with a fireplace and the other set up to be a calming space. They have a dedicated activity room and a lovely dining area. Staff at all levels, including housekeeping, aides, nursing staff, front door staff, and administrative staff never fail to be friendly and helpful. Communication has been spot on. If a need or concern arises on their end, staff reach out to me via a text and/or a call to resolve the concern. When I have had questions, as this is a new experience for me and quite the learning curve, I have felt that whomever I have spoken with was responsive and helpful. Also, as Mom is still high functioning, it was important to me that there were other high functioning residents with whom she could form friendships. That has indeed been the case and Mom has adjusted well.

1. 4. Would be a 5 but our salesman resigned shortly after my brother moved in and we were not transitioned to a new liaison before he left. He was wonderful! 2. Very clean and inviting 3. Staff was very friendly. The wellness director is a no nonsense type of person, but she was very kind and helpful after my brother had to go to the ED 4. Nursing assistants are very good. Some hiccups getting him seen by the PA 5. Haven't had much contact with them. Still don't know how we are billed. Imagine we'll learn soon since we need to pay for November 6. My brother loves the food! His favorite part 7. Compared to other places we toured, I feel like this is the best value for the money. Now if we see a lot of extra expenses on this month's bill, I may have a different response

The staff members are extremely welcoming, and helpful. The facility is beautiful and well maintained. Categories that received a 4, I felt I could not rate fairly, since I am not living there yet . I know, a 4 is not that bad, but it's not a 5 either.

My mom chose this community because she wanted to be near her friends that could come visit her. They all live in the area. I would recommend to others.

Nobody is perfect and there was some fine tuning. They have great staff. The food is good, the room size is good, it's on the noisy side with the indoor playground attached.

The staff were great, Who wasn't great the people in charge of parameters on coming back from his operation. No one told me with a colostomy bag he wouldn't be allowed back. This should have been told from the beginning so I could look for a new place. So nurses and staff were always good and [name removed] seemed to enjoy himself.

The management is very helpful at all aspects of the journey. You really feel like they have an "open door/ability to contact" relationship with the family too. I would say the only drawback or remotely "negative" thing we have experienced is ---- it would be ideal if the room could be cleaned on a more predictable basis. We have repeatedly told housekeeping the best time is Fridays at 11or1130.....but they come on Wed Thursday etc AND I'd say the level of "clean" is 6/10. If that could be improved, I think residents and families would be appreciative.

Overall experience adequate. Additional driver for outside activities would be a plus. Food prep could be more consistent.

Staff was great, food was not what I expected.

The attendants, for the most part, are kind and attentive. The management personnel are engaged and receptive to input. Wellstead just changed ownership so things could change. It is very expensive--like all similar facilities The food is fine and the facilities are nice.

Only been there 6 weeks. C hanged of management [date removed] Resident still adjusting. We are hoping for improvement in more cleanliness and more attentive.

I rarely hear any complaints, though there's occasional frustration about the food quality and certain items running out-like milk-which you'd expect to always be available. There's also been some communication challenges with outside therapy providers, such as canceled sessions not being clearly relayed. I've noticed the dining area could be tidied up a bit more thoroughly after meals, especially later in the evening. On a positive note, the staff are genuinely kind, friendly, and responsive to what they can address. I enjoy chatting with them. No place is perfect, but overall, it's clear the team works hard. My appreciation to those who dedicate themselves to caring for older adults-it's not an easy job, and it shows they truly care.

The staff are very nice and attentive to their needs and friendly. Sometimes it seems like they are short staffed but overall this is a very nice place to have a loved one . The nurses and aides go above and beyond to make it comfortable.

Staff is a caring, helpful, knowledgeable group. Food is well prepared and tasty. Facilities are warm and welcoming!

It was clean, not too big and most of the staff were friendly and helpful. We had one or two issues with a staff person not being very helpful but that was resolved.

Friendly staff and people. Good meals. Bright apartments, some with their own washers and dryers. Most apartments have a balcony. Within walking distance to grocery stores, restaurants, banks and Hart park (including the Senior Center. Plenty of activities to choose from. Accepts dogs if small and well behaved. I really can't think of any negatives. They do have rules but they are for our safety and comfort of everyone.