Sinceri Senior Living

Most of caregivers are great. Empathetic and caring. Some are just there for the job and do bare minimum. [name removed] is the model every caregiver should have to shadow for a time to learn how to be caring, and thorough with cleaning and caring for patient. Overall we are pleased with care. I would love for you to talk to caregivers about not leaving dirty diapers and pads in trash cans in the room. Should always be taken out after cleaning resident.

So, the people that I worked with the get my mother into the facility are awesome. Really nice and helpful with all of the paperwork. The staff that is supposed to be taking care of my mother is terrible. The head nurse is nasty and they are inattentive to my mother's needs. She got stuck on her chair one day and it took 45 minutes for someone to come and help her. She's paying like over $[removed] a month for them to give her a vitamin d pill.

All are very good, but one item is the staff is not as thorough as I would except. However, yes we would recommend this community to other families. The staff needs to know what's expected of them in order to do it

The staff worked very hard to get my mom & dad placed together. One in memory care the other in assisted living. Keeping them together was always the goal. The size of my moms studio is perfect.

They were extremely helpful when I needed to transition my mom quickly to assisted living. They regular staff got to know my mom and knew what was her normal and not, which was great. They had a lot of staff turnover which was a bit challenging for my mom. I had to move her to a memory/assisted care before she passed but they were doing a rate hike of $[removed]which seemed pretty steep.. It seemed all the residents and families were complaining about the food. There were some delays in delivering the food and the quality seemed to decline while she was there. I'm hoping that has changed for them. They had to get new staff in to support them.

I would rate everything a 4. They are very prompt answering questions, keeping family informed and if we have any concerns they address the issue right away. I'm very happy with how they take care of my mother. She has dementia and can be very difficult to deal with at times. The staff is very kind and treats her with respect.

The staff I liked. The administrator didn't want Bernie so he was there on a weekly basis as respite care. At the start of the 3rd week he fell, then he couldn't walk. Hospice sent him to hospital and we also looked for placement elsewhere. He ended up at [facility name removed].

Staff here knows everyone by name ... all 200 of us. Cheerful atmosphere. Our location in the woods is a plus. Several different apartment layouts. 4 "wings" and 3 floors to choose from. Price is all inclusive. The bus here has weekly out to lunch trips on Tuesday's and shopping every Thursday. Also the senior shuttle from Menomonee falls is available daily for $2 for shipping or appointments. Happy hour every other Friday with appetizers. Exercise daily. Games daily.

I noticed the residents were happy. They really support each other with no judgment. Price stuck out and it is where she wanted to go

We brought her there on a Saturday on [date removed] and she passed away [date removed] so we really don't have any experience but they were very nice for the one day she was there. The Myrtle Beach was very helpful. They listened to what we had to say. They were gonna help out with her favorite foods. I just wish she had gotten to spend more time in there.

They need to change the menu. It's the same old same old and I've eaten there a handful of times. Needs variety in food menu. My mom n her entire table complained to me several times. Get residents more involved. Not enough tables for all to play in games. Other than that it's been great. My mom doesn't like it but she wouldn't like it anywhere.

It's great and she has adjusted. The food is very good. She has favorite nurses....one she loves and she calls her Sweetie pie. Yes, we would recommend Fountainview to other families based on the experience we have had so far.

I'll give them 4 1/2 for all of them..My mom was only in there for about a week because she died then so I don't a lot about them. But I liked everything I heard and saw.

The facility is well maintained and the staff is well equipped to handle any personality type they meet. The overall experience was a 4 because there was one of my father's childhood toys that was taken and never returned. It sat far back on a bookshelf and would not have just fallen off. The issue was not resolved.

Walking areas are good, lots of old oak trees. Assigned parking is good, covered parking available. A Luke warm recommendation, no. Walls are not well insulated, noise between units is annoying.

Staff are are good and a new chef, [name removed], has given us new offerings. Physical therapy and occupational therapy staff are excellent. I am glad I chose this facility.

Great staff but sometimes short-handed. Staff was friendly and caring, but there were days when short staffed affected their efficiency. I liked the fact that rooms were furnished. They also give a 5% discount for veterans and their spouses. Visitations were not restricted.

The facility is clean and the staff is mostly friendly. I believe some of the caregivers need to be a little more conscious of the residence. There were a few times my parent buzzed for assistance and no one came. I understand that there are only so many caregivers per resident but, a 20 minute wait was a bit long. Again, it is only a select few. The food offered is not to bad. My parent seems to like what is offered. There are activities offered but my parent does not want to participate. She occasionally participates is SPA days but not all. The activities offered are Bingo, word games, guest musicians and outings. The administrative staff is fine they usually are noticeable in the facility. They have meetings with residence and their families. Other than the meetings we haven't had much contact with them. Overall the "value for the money", I am satisfied. Their care costs are based on individual needs as opposed to other facilities that have tier charges. I recommend this facility.

The people are very welcoming and friendly. The food is ok, but you have to wait when they are busy. They always offer dessert!?? They have exercise classes every morning during the week. So far it’s been good

My MIL has only been there a few months. She seems to be happy so far. There has been a few things that need to be dealt with. Their van has broken down, so no field trips or rides to dr’s appts. Sometimes the food is not always up to par or they run out of items. Her toilet needs to be fixed/replaced. But mostly minor things that will hopefully soon be corrected. She seems happy there so far, so that is a huge plus