Senior Lifestyle - Main

The apartments are roomy, well-lit and are very comfortable and maintained. Same for the common areas. The majority of staff are pleasant and caring toward the residents. I encourage staff training addressing taking personal responsibility for follow-through to both residents and visitors. Some examples include (but not necessarily limited to) returning phone calls; checking on and reporting residents' welfare as requested and following up on issues that span across consecutive shifts. It is also very important to have specific maintenance and repair contracts to assure reliable elevator functioning.

From day one until today all of the employees have shown a caring attitude. Not one day has passed that we have not encountered employees who put the care and comfort first and foremost. Their total commitment to our loved ones care and support is beyond what we thought possible. We cannot say enough about how glad we were to chose Addison.

I would recommend the Legacy. We were sorry my parents had to move.

There was a lady there that I thought my mother would get along with. She was Hispanic. Even though Mom speaks both English and Spanish I thought it would be nice for Mom to have someone to speak Spanish with. Second reason was that it was nice and bright and clean. Also it appeared they had great activities. Honestly I felt like they promised more than they delivered.

My only complaint is not having two working elevators. One has been out for over a month. At one point both elevators were out and many residents could not go downstairs, missing DR appointments as well as delayed meals having to be walked upstairs to residents.

On cleanliness-the place is very clean but housekeeping does a poor job in my sisters room. On their behalf I have not complained yet which I will. Most of the staff is wonderful. [Name removed] the director especially. Two are not quite so wonderful. ?????. The food is awesome [name removed] said. She seems to have medication problems often which I have addressed with the staff. Not getting them sometimes or very late. The staff there is working with me on this. Activities-I think they need to get them outdoors more. [name removed] always wants to go out and walk but most times there isn't enough staff to allow. I understand as most there are much worse off then [name removed] and require more care. Overall it has been a good experience. When I have a real issue I get a response from the staff. I also am very good at being proactive( sometimes considered pushy) when it comes to getting answers on things. Again I couldn't speak any higher of the director.

Was so glad to get my sis in this clean beautiful place for respite care while I was in court for guardianship. Nice kept safe housing. All staff were great. Had a time getting a hold of nurses to see how my sis was. I am in Michigan so I depended on communication. Have a mental health person available if it is needed. The staff was great getting her moved when we had too. Price was reasonable for private room, included bed, chair dresser. Private shower.

With the value for cost it could be lower depending on the increase in rent this year. Facility is unable to give an estimate and increase is different for each resident, which is confusing and frustrating. This makes it difficult when you're trying to budget with a fixed income. Overall, a comfortable and spacious apartment within a nice community, but seeking clarity and transparency regarding rent increases for budget planning

Extremely friendly community. There have been recent leadership and corporate changes but overall it is a welcoming, clean, safe comfortable place to live. They need more options and better quality food. They have had issues with the chef ... supposedly there is a relatively new person so I'm not really sure

They are great. The staff is very attentive. I think overall cleanliness can be improved. It's not too bad. I've seen worse.

If we could give The Estates a little higher than a 4 we would. Overall the experience has been very positive and warm. It is clean and the front staff and nurses are friendly. The care services are good, working on improving. Our loved one likes the food and eats well. Our loved one unfortunately does not participate in the activities but I hear them in the ball and it sounds like they are enjoying them. Overall it is a good value.

They should address their meals and dining. That is not working well. Focus on activities. The Executive Director is a bit stiff.

The location is terrible - next to transformers and power towers. They get people from one activity to the next and there was something every day and all day long. They made people feel inclusive and able to participate. Only suggestions I could make is: move from lobby area. No one wants to see their futures or congest the entryway. Also - more seating is needed in the movie theatre. North Shore Place had socials. Sometimes it was ice cream and sometimes popcorn and sometimes wine and cheese. Again, an opportunity to socialize. Another comment about NSP: Because most people are "homebound" they need to move their activities to larger spaces and increase seating capacity. We experienced overcrowding and lack of seating numerous times. What is a senior supposed to do? Stand? Go back to their rooms? In addition, their decor, even though recently revamped is outdated, and dark. Lighting in the facility is terrible.

Overall, the Wellington at Hershey's Mill community has been a good match for our overall needs.

Wonderful community that had lots of social in-house events. It's expensive, which is why I moved.

For the most part, it is a lovely place. My mother thinks the staff members are very nice and friendly. There is usually something going on there, for my mom to do. It's expensive.... but it is beautiful and everyone is nice there. The food (especially food service) is not the best. It takes a ling time in the dining room to het served- like an hour most days. Yes, we would recommend this community to other families! It is really a great place. There will always be little things that are not quite right with any place, but overall, it is very good.

It's a great place but the food sometimes isn't the best!

The staff are very friendly and helpful. They could be more proactive in sharing information about medical/physical therapy visits. I get the info, but only when I go ask for it. They need more activities and maybe a little bit more variety.

My mom was in the Memory Care for only 1 month as she was needing the next level of care. The care givers were always very friendly, caring. and attentive. They seemed to genuinely like and care about my mom. I liked the atmosphere that they provided when they had their themed activities. Many of the residents seemed to enjoy the festivities. My mom unfortunately wasn't among those that was involved as her alzheimers was aggressing. Overall I was happy with the care my mom received.

Overall we were pleased with most aspects of her care. She only was there a few weeks but developed relationships with some of the staff that were positive. I definitely recommend Woodbourne Place to others looking.