Senior Lifestyle - Main

It smelled terribly, I visited 2x because they said they were renovating. It was months after the first visit and it was the same. They want that amount of money, they need to up their game. It was sad and disgusting and there was no way I would put my mother there!!

The staff, [name removed] the director treated my Mom abruptly and with very little compassion, belittled her, and never followed through on her promises. My Mom found my Dad in PJ's, on the ground from sliding out of his wheel chair, constantly calling out for help or assistance with no one in sight. They are extremely short staffed and unable to care properly and with empathy and compassion for dementia patients. Anytime my Mom needed help with my Dad she would struggle to find someone to help her and it would take 30-45 minutes for them to come. They threw out $[removed] worth of my Dad's medication "by mistake". This was a nightmare facility. I do have to say the physical therapist was wonderful. Don't let the beautiful building and sales presentation fool you. Having a 1:11 ratio is way too low for dementia patients and not activities on the weekend doesn't work. Avoid at all cost!

This is a horrible place, the people who own it doesn’t even exist or care. All they care about is money. Please don’t put your loved ones in here. I can not begin to tell you how horrible this place is.

Communication was minimal No real family welcome or orientation to the place once admitted Mother is a diabetic who transitioned off an insulin pump to move to memory car. Made facility aware, nurse who did assessment was aware, offered to bring home glucose machine etc. I noticed her change of demeanor and constant shaking on an evening visit and staff seemed unprepared on what do and learned there was not a glucose machine nor orders for blood sugar checks for her. My mom was the. readmitted to hospital after 3 days due to extremely elevated blood sugars over 900. Facility said they would not take her back. Refunded a partial amount of monthly rate, kept the rest and the community fee. Again at facility for 3 days. I would say, stay away and find a different memory care.

Horrible place - my client got bed bugs there and they did not handle it well at all. He ended up moving due to the incompetence

My mom has been living here for 3 years & services & training of ALL staff as gone way downhill. Now on its 3rd Ex. Chief, the meals still are not "gourmet style" grade as advertise & very little variety. Maintenance is terrible - 34 year old heating system needs replacement. Residents no longer have complete control of thermostats & they are Locked now. Nursing staff is under-manned & poorly trained, with high turnover and lesser qualified nurses coming in. This is true of Food Services entire staff as well: under staffed, under trained and unprofessional. BKD continues to violate IL State Health Dept. laws & most of staff are ignorant of these laws. New Exec. Dir., same problems & BS! Brookdale Corporate continues to refuse to fund major maintenance updates (Heating & Cooling) and maintain an adequate number of employees in every department. Food Services being the most incompetent of all, followed closely by AL nurse staff. Lisle Police Dept has scores of complaints from residents

The meals and dining service is terrible! It's not the most expensive one so the care you get is what you pay for! I am constantly here checking on my loved one and every day there is something wrong. My loved one needs a lot of help. I WOULD NOT RECOMMEND THIS PLACE! I am sorry that I moved him here!

This facility has bed bugs!! They need to tent the whole facility instead of just having someone come spray they only care about their jobs and not the residents! Would not recommend for anyone to have their loved one stay here!

My family’s experience with The Woodmark has been extremely disappointing and distressing. While my grandfather has been staying here, over $[removed] went missing from his bank account through fraudulent checks. Somehow, either a staff member or a visitor was able to freely access his room, find his checkbook, and use it without his knowledge. What’s most disturbing is that The Woodmark has shown little concern or accountability for this breach of safety. The Albuquerque Police Department has also been unhelpful, leaving my grandfather — an elderly, vulnerable resident — and our family to deal with the financial and emotional fallout on our own. The lack of care, oversight, and responsibility is unacceptable. Families trust assisted living facilities to protect their loved ones, not to expose them to theft and exploitation. I believe in karma — good and bad — and I know this will come back around to those who allowed or committed this. In the meantime, I cannot recommend this facility

I could go on for a long while about all the issues there and how they have continued to decline year by year but I'll make do with my last experience with them. My mother was a 9 year resident and passed away 2 weeks ago. She had been in hospice in her apartment for a few months. I got a call from the lovely hospice nurse to tell me she had passed. I have yet to hear from anyone at the Addison. No calls or emails. No condolences. NOTHING! I have already removed everything from her apartment without a whisper from anyone. That is truly disgraceful.

They are unable to deal with advanced dementia patients. They need to Hire people who can deal with advanced dementia instead of expecting families to hire outside 24 hour care which is an added expense on top of the monthly charges from Addington to the family. No family can afford close to $[removed] a month.

Addington Place of Lakeside Vista has many problems. I have observed the lack of care for residents. Residents are not given their showers on a timely basis. A resident may go for 10 days without a shower. Briefs are not changed throughout the day so a resident may sit in urine soaked Depends for hours. Her Depends may leak onto chairs, bedding, though clothing, etc. Food is average at best. The building is old and has no central air conditioning. Water pipes have frozen and burst in the winter. There is little programming for residents. The administration is dishonest and there is no way to contact the owners that live in Chicago. Don’t use this facility.

Dated musty independent living facility. The pumped in sent used to mask unpleasant odors in common areas is obnoxious. Food, mediocre at best. Management is 100% looking out for the best outcomes for the bottom line. The staff cleaning resident rooms leaves much to be desired. Our relative had breathing difficulties, one evening pressed the alert, pendant residents wear around their neck, alert went to Security , the night staff, he called us annoyed and frustrated. He had three other residents needing help. There is no escalation system for such incidents, residents wait their turn. Explained by [name removed] Exec. Dir.. Provided the required 30 day notice when moving, was told by allowing 3 weeks early access to ready apartment for next tenant, a credit would be given if rented, it was, no credit. [name removed] did not return our call to discuss. Try [community removed]. New, clean, bright, fewer residents, lots of activities. Read all reviews

Do not send your loved ones here! Big money grab! Looks very good initially but trust me. Evil place .Again DO NOT SEND YOUR LOVED ONES HERE! They do not care about your family. The are fake people who are just salespeople! Trying to take your money

My loved one lived at the Renaissance for 8 years, and until the current onsite management staff took over, it was a wonderful and vibrant facility. The current executive director has put a chokehold on finances, limiting needed repairs and scaling back resident activities. In dealing with family and residents, he is insincere and dismissive. Often pretending to listen to suggestions and concerns, but never implementing any meaningful changes. The marketing and sales staff advertise a variety of services that are rarely delivered. The nursing staff is short handed, and response times are exceedingly excessive, often leaving assisted living residents waiting a hour or longer for needed assistance and care. Based on our experience over the last 8 years, we would strongly recommend talking with existing residents to get their opinions and get ALL offered services in writing before making a final decision. Buyer beware!

1. I was told my meds would be there when I arrived. No meds. 2. Once staff came to the rooms, demeanor and caring deteriorated. 3. Abandoned me on toilet. 4. Did not come upon emergency call. 5. Demeaning and disrespectful 6. Caused me great physical pain 7. DID NOT CARE once I was moved to the dark halls of the glittery front welcoming area. 8. Would not give meds as prescribed by MDs

Management is inexperienced, not truthful and highly disrespectful. Our Tampa attorney friends warned us not to go there, we should have listened. Looks pretty but once you there it is full of shady people and we have caught management in so many lies. Stay away!

One for each category. Very disappointed overall. Astoundingly poor assisted living setup. My stepdaughter [name removed] had the business dealings with Seasons but I was local and visited on a more frequent basis. First, the place is a cave. Very few windows in the main lounge area and it was underlit. Second, there wasn't a staff member in sight most of the time unless a nurse was setting up a med pass. Very hard to locate someone if there was a question or problem. Residents stayed mostly in their own rooms so there was very little social interaction going on in the public room. Third, nurses did not observe residents taking their meds when they delivered them. [name removed] would tell them to just leave them and he would take them 'later', which he frequently would not do (lapsing memory and denial working there). I would often find multiple cups of ossified med that had been a solution when put in his room. That should never happen. Then there was the fact that the staff left the door to the lower parking lot propped open so they could go out for smoke breaks without having to be buzzed back in (remember that there were rarely any other staff around to do the buzzing so the wait could be long). Any resident could have walked away at any time. Several were obviously memory-impaired and easily disoriented. [name removed] included. Not good. A couple of the nursing staff were very nice but most displayed a complete lack of training in how to interact with visitors and family members. They do their job but ignore social niceties. Our whole family was very disappointed and appalled at the whole setup. We moved [name removed] out as soon as my stepdaughter could locate a better facility. Seasons is great for independent residents and may have an adequate nursing home facility but falls on its face with assisted living, or at least did when [name removed] was there.

The employees cleaning is poorly paid, employees are exploited or overworked and the salary is very low. They should consider a more decent salary since it is hard work

This review is based on care provided to my Mom between [date removed]. Despite our best efforts to resolve SAFETY concerns (daily medication errors, excessive call button wait times, frequent falls, etc) nothing changed. We spent so much time pleading for improvements with management but our pleas fell on deaf ears and nothing ever changed. Staff work in unsafe ratios (40:1) and have to come to work when sick (covid) or they’ll lose their job. The building is run down and lacks basic amenities that Seniors deserve (i. e. handicap accessible entrances, basic security at night, etc). Due to low staffing, Mom missed meds, meals & showers on a regular basis. Places like AP give Senior Care facilities a bad rap. There are much better places in the area. If you are looking at AP for your loved one I strongly encourage that you check the reviews on the State /[name removed](search by individual buildings), be aware of recent citations, & filter out mandated employee reviews. Buyer beware…