Senior Lifestyle - Main

This is FACT! Pertains to the Sheridan at Tyler Creek Elgin Illinois facility. My stepmother was given a shower, at the family's request, on [date removed]. The next shower she received was also at the family's request. This shower was given to my Stepmother on [date removed]. Simple math indicates an 8-9 day span between showers. FACT: Her hair is filthy dirty FACT: Her nails are filthy dirty FACT: She is constantly scratching her head and vaginal areas (I believe this may be because she is incontinent and lacks the ability to take a bath or shower without assistance)

Older facility, no one bedroom apartments, no assisted living .

I would want others to know that we have not had a positive experience. In the 10 months we have been here, we have yet to receive a correct bill. Management at all levels have not returned calls, emails, or any form of communication. We have had bad experience with the aids multiple times not following doctors orders. On the good side, the food is fantastic. They have a chef from a local restaurant and the food is delicious. The maintenance staff and technical support team of gentleman has also been terrific. But overall, I would not recommend until serious changes are made.

There are many comments about being understaffed. I agree, there is not a lot of the appropriate level of staffing to support the amount of people who live here. They rely on CNAs who are fresh out of school and really don't have enough training. I believe the staff is caring, but not capable. The value for the money is not there. They raise rates annually, however changes that occur are often to make things cheaper for the company. The biggest example is the food. The food options are unhealthy, do not fit the dietary needs of 90% of the residents, and quite frankly not much better than a cafeteria in a hospital. I have observed lack of fresh fruit, water and sodium soaked ham, heavy gravy, heavy cheese, etc... None of the food is good for a diabetic or cardiac patient. The facility is unwilling to listen to the residents or family members. They have a "resident advisory committee" however the sole purpose is for the various directors to tell people what is going on. They do not allow feedback and if it is given they say thank you and that is the last it is ever heard. I am also disappointed in the transportation services at the facility. When we toured we were told that it was available daily, but the reality is that it is only available Tuesday and Thursday first come first serve. My mother has had to pay for rides to doctor's appointments because the bus is too full for hair appointments off site. I am also concerned about my mother's safety on the bus. There have been numerous accidents where patients in wheelchairs were not properly secured and had been tossed to the floor. This has happened on a couple of occasions. The driver has not been disciplined to my knowledge. I have also found that my mother is out of medication and has to wait the weekend because they are not getting delivery until Monday. I find this unacceptable, and we are filing a complaint with the state. With the new increase, I continue to question what I am paying for. My mother complains regularly about the food, that some of the nurses are mean (though the turn over in nurses is about 200% - so typically resolves quickly), and the lack of things to do. Overall the staff is friendly, and my mother is aware enough to make appropriate choices and prevent things. I just questions her staying here based on the issues I have seen.

They were not expecting us. Didn't know about our appt. Cannot handle diabetes patients with insulin and does not "spend down". Not a great first experience with mom. She also explained how expensive it was to us. I wished she'd not gone there since money is a topic I just can't have mom be a part of.

While the location and facility were in good condition, the contact was not on the property when we arrived; though we waited a short while, we had to leave due to something that sprung up. We didn't hear from the contact until nearly an hour later; at which time he claimed that "you" neglected to inform him that I was coming. Highly doubtful considering the other two locations not only acknowledged me upon my stating my name, but knew "you" had recommended us; they even knew my uncle by name. At least the receptionist was pleasant. Honestly have no desire to return.

The food is awful and only a few staff care. Management and the office staff don't do nothing all day. The cleaning people don't do there job

The food is awful and only a few staff care. Management and the office staff don't do nothing all day. The cleaning people don't do there job

My grandmother has lived at Sheridan for several months. She needs help and other is left not being helped. Her room smells of urine constantly and the staff simply tells me that they will take care of but the odor is always there. I am concerned about the leadership especially the [Removed] she seems to not care about my grandmother.

My mother moved in to the assisted living part of this facility and walked out the door on to a 4 lane busy street (McLean Ave) and almost was run over. She now lives in the memory care section that is locked. She gets no physical therapy or speech therapy as was promised by staff. The staff promise thing they cannot deliver.

I toured Barrington and thought it was very nice. However, I did not like that the only available apartment they had at the time was in a corner of the building and that my loved one would have had to do downstairs herself to get her medication instead of having it brought to her. it just did not seem to be what we wanted.

I toured here for my loved one, but I did not care for this community. It felt too much like a facility or a hospital. It was a clean place, and the staff were nice, but I just knew that it would not be a good fit for my loved one.

This community was awful I really did not like it here at all. I found the community to be dirty and it smelled. The rooms we looked at were very small compared to other communities we toured. It just gave off the feeling of an insinuation.

We toured this community. We did not really feel comfortable. We did not like the atmosphere and the staff was not friendly. We were happy with the list on the menu and they do have activities. We would not be happy with this community unless they mad small changes.

Had tour in 2012. Love the in-town location near the water. Superb transition from Assisted Living to Medicaid. Only one unit seems to be in my price range. Publicity deceptive.

For a lot of different reason I did not see us moving into the community but it was a nice tour. It was clean in all the public areas. The staff were smiling and greeted me as I toured. I was shown a room and it looked suitable.

Older facility and not as clean as it should have been. Adequate staff seemed caring, but surroundings seemed to need some updating and some cleaning.

We moved our relative to North Shore Place Memory Care in early 2015. We continue to be disappointed and underwhelmed for the following reasons: 1. Insufficient staff in the facility 2. Residents roam the halls and there are not enough caregivers 3. Caregivers who are working are overworked 4. Residents wander into other residents rooms 5. The Management is not responsive to complaints. The physical facility is quite nice - however, it is poorly managed. Be careful and do your homework.

My mother-in-law has been living at the Woodmark for a year. The vast majority of the people that work there are wonderful. The problem is the food and the service in the dining room. The food is of cheap quality and very small portions. Today, the options for lunch were bbq brisket and shrimp scampi. Because it was a holiday and they were putting on a show for the families, it all looked good. Unfortunately, mom's brisket was very fatty and greasy and she couldn't eat it. And she's alergic to sea food. When she asked for a chicken fried steak, that is usually on the menu, she was told that the grill was closed. She asked for a grilled cheese. Nope. I received a phone call from her at 12:20 asking me to bring her food! Completely and totally unacceptable! This is not the first time something like this has happened. I've heard of raw french fries, undercooked waffles.....the list just goes on. When I talked to the executive director about the situation, he told me that they had just fired serveral people and were looking to replace them. They fired them BEFORE they had new hires? Bad, bad management! Mom will be moving soon!

We toured here when we were looking. I was immediately hit by the odor, it stunk when we walked in. It didn't smell very clean to me. That was enough to turn me around and back out the door.