Senior Lifestyle - Main

The staff in memory care was locked in a room behind the door in office and having a grand old time . The patients were asking for help for long periods of time . 1 was slumped over in her chair crying. I over hears 1 of the workers complaining and saying she is asked to do a job that is not hers. She wasn't doing anything else the whole time I was there except she was loud and useless. All the patients sat a the table waiting for food for 15 minutes before they were served. It didn't seem like any of the workers cared about anything and they all walked past crying patients and didn't even make an effort to do anything while they were at work . I visited for over 5 hours mind you. I'm not sure why these workers were even in the office, but I was uncomfortable with this visit and watching some of the patients suffering without help. The activity nurse was extra nice and helpful to the patients. Her name was [name removed] . Even the cleaning crew were lazy and didn't want to be at work.

Staff and administrators need to improve greatly. When I took my mother out of there in December her clothing was and body were do filthy we had to discard her clothing and bring her home and vigorously scrub her body. For [price removed] dollars a month this was totally non acceptable. She has improved greatly since we removed her. She feels like she has gotten her dignity back and I find that upsetting that she had lost it at that facility.

Staff is great, food is rather really good or really bad, rooms are good size. Problem is cost in 14 months , price has gone up $[removed] per month. We are actually looking for another place.

There is high turnover with the caretakers. But everybody who has worked with my mom has been amazing. Absolutely would recommend! This is a great place! It is clean, the workers are kind and attentive to the residents. Food is great too

There are too many people, and not enough elevators. This creates significant tension in the building.

Billing and admissions were a nightmare. Very disorganized. Then I was forced to pay for several days after my Mom passing away .

When I signed up for my father last year the only reason why I like that place was there were certain people that were running the place. Now [name removed] not there she was the best in the world made that place nice and there's [name removed] she was high up and took care of everything she's no longer there is the activity director all of a sudden she disappears I'm quite the investigator that looks at things and something isn't right. Why are the good people that I met and signed up for, are no longer working there? Then there is activity on Monday supposed to be that day never happened this time what's going on? The people in there clients pay big bucks and I want to know why they never get to go outside it's like why don't they get fresh air. I have a lot of concerns and I think my opinion matters and so should yours. I hope they're not changing things because all the people that were in there last year were fantastic people that made that place what it is.

It wasn't a good situation as it was during the time the business was sold. The owners didn't pay bills, the facility had the irrigation water turned off due to not paying the bill, the food became horrible due to money, staff was quitting, the staff that.

At times the staff seemed unsure of what how to handle situations. For a client like my loved one I was surprised at the hesitation. For me ,I was lucky to have my aunt on hospice at that time while she was there. . And was happy to have that extra layer of experience from Hospice nurses , aids clergy. The Sheridan was beautiful and new and shiny. For clients needing more attention I was disappointed. Keep your shiny newness . Give me confident staff. Nursing staff had it in them to want to do better. For some reason I had the feeling they were unsure. So improvement on that unit. May start with administration. The Sheridan is good for assisted living. Not for difficult clients with advanced dementia .

the administrator did the best she could with uncaring/attitude aid staff. the building was cleaned but I had to scrub Mom's toilet several times. kitchen was good; 75% of the aid staff were not great. although we were told Mother would be totally assisted with toileting and bathing, only two staff aids we're willing to care for her. assigned seating was not necessarily a good thing; food was okay. she barely joined in activities; the staff seemed to do a good job. they should charge more and hire better aid staff

Ways to improve: Hire more staff, spend more time training staff. Better meal presentation and support for those that cannot get to dining room. Room meals dropped of in Styrofoam boxes. Better visibility of nursing staff. The facility is better suited to those needing only a little assistance.

The description of Addison is not true They have a van, but do not take the residence out. They say they have a chef. He’s not a chef. He’s a cook. The food is terrible. Good occasionally. Many times, my mom went to bed hungry, or would eat pb & j in her room. They kept saying it would get better. After 8 months, it didn’t. The management got an attitude when we would mention the food. We went with the Addison, and paid the extra money because of the things they advertise. . You do not get what you pay for.

No I wouldn't recommend to anyone. My mom is unhappy there

Overall I didn't feel the care was very good...poor lack of activities and lack of creativity and innovation for dementia patients...did not interact with my dad very much...was getting ready to move him then he died...there are places around the country that are popping up now that are finding innovative ways to interact w patients that have memory issues...this place needs to step up

Unfortunately, this was not a good fit for my Mom. The director and head nurse are now gone and that was a debacle. They were insistent that they could accommodate my Mom. They were NOT capable of handling the skilled health care my Mom needed. I asked them many times if she was over their head and they said no. While the staff is friendly, the contractors that are there at nights and weekends, do not do their job, ignore residents call button alerts and I would find them sometimes just sitting in an empty area ignoring residents. I don't know how it is now, since the director and nurse abruptly exited. We left by [date removed]. So we were only there from [date removed] to [date removed]. I hope it is not still the same, because there are a lot of nice and needy residents there and if they are still being cared for this way, It is not right. As for "value" of cost, since it was not a good fit it is hard to say if the value is reasonable. I hope they have help there. Also, they just hire anyone to work there with no real credentials.

Overall Addington Place was not a good experience. My mom got sick and ended up in the hospital for 3 days.

I am not very happy with the Sheridan now! There have been way too many changes with personnel and rumors of why so many people have quit. My husband fell last Sunday, fractured his hip, had surgery and is now recovering in rehab. Have not really gotten a clear explanation of what really happened or any communication asking how he is doing. I guess I will need to go there to ask and find out some details. This is just kind of the icing on the cake with me! Not happy! I was spoiled with the people who were there when he first got there! So friendly, understanding and made everyone feel important. All of a sudden they were gone, no one was familiar. No good for people who have memory problems to begin with! Maybe these people will be fine but how much time will it take? The price has skyrocketed. Things that I was told when I met with [name removed] there did not turn out to be true. I was upset then but when the people that took care of Mike were so wonderful, I just kind of let things go!

My mom recently moved to assisted-living and it’s been over two weeks with no air conditioning. How in the world is that not a priority? Also, they advertise guest housing, which would be so helpful but at least in the past few years that my mom has been there they have always told me that it’s closed. Additionally, they advertise as having a lovely pool, but it has never been open and all the years I’ve been there. Finally, they assured us that my mom could receive transportation to appointments if given 24 hours notice. Even when we try to give a weeks notice, they have never once come through with that so many disappointments and not what was originally presented to us when we moved her in. As it becomes summer and she still doesn’t have air-conditioning, I am just so worried.

My loved one was previously a resident at Woodbourne Place. When he first moved in, the experience was very good. However, they were taken over by new owners and things declined. Our experience went from great to terrible after the new owners took over.

We liked the place a lot, but a while ago (after my visit) they promised to call me back (I left my question of whether they had a room available) but never did. Then I scheduled a visit from my Dad (with my brother) AND an evaluation by a nurse there. The nurse then wasn't there. Then my dad called and they said they'd get back to him, and they never did. It turned out that they were using his cell phone, which is a mystery since he never turns that on and I don't even know how they got the number. In general, lousy follow-up and we lost any chance of convincing my dad to move. We'd still like to have our dad there; it's a nice, social place