Senior Lifestyle - Main

We moved our relative to North Shore Place Memory Care in early 2015. We continue to be disappointed and underwhelmed for the following reasons: 1. Insufficient staff in the facility 2. Residents roam the halls and there are not enough caregivers 3. Caregivers who are working are overworked 4. Residents wander into other residents rooms 5. The Management is not responsive to complaints. The physical facility is quite nice - however, it is poorly managed. Be careful and do your homework.

My mother-in-law has been living at the Woodmark for a year. The vast majority of the people that work there are wonderful. The problem is the food and the service in the dining room. The food is of cheap quality and very small portions. Today, the options for lunch were bbq brisket and shrimp scampi. Because it was a holiday and they were putting on a show for the families, it all looked good. Unfortunately, mom's brisket was very fatty and greasy and she couldn't eat it. And she's alergic to sea food. When she asked for a chicken fried steak, that is usually on the menu, she was told that the grill was closed. She asked for a grilled cheese. Nope. I received a phone call from her at 12:20 asking me to bring her food! Completely and totally unacceptable! This is not the first time something like this has happened. I've heard of raw french fries, undercooked waffles.....the list just goes on. When I talked to the executive director about the situation, he told me that they had just fired serveral people and were looking to replace them. They fired them BEFORE they had new hires? Bad, bad management! Mom will be moving soon!

We toured here when we were looking. I was immediately hit by the odor, it stunk when we walked in. It didn't smell very clean to me. That was enough to turn me around and back out the door.

Lincolnwood Place is very nice, in terms of the quality of their facilities and what they provide for their residents. However, our experience with them was not a good one. Our loved ones moved in, but unfortunately their health took a turn for the worse and they started requiring some assistance. Eventually it got to the point where Lincolnwood said they were not appropriate for the community and asked them to leave immediately. The problem was that they refused to refund the second month that we had already paid for since we did not give them 60 days notice, which would have been impossible since my loved ones were kicked out without warning. They handled the whole situation very poorly and unprofessionally.

Their marketing was shaky, really full of pressure – if you don’t want this there are people who will take it. They wanted us to sign right away. That kind of marking is really disturbing and I should have been on the look out for it.

Grandma's not very happy with them and is looking to move after just a couple of months. When we went for a tour, they advertised an onsite barber shop it sounded like it was included in the price, and they charge 42$ for a haircut. They handle getting the medications, and when she requested a refill, they directed her to a place that charged more than double what she normally pays. In talking to some of the other residents, they were unhappy about that as well. They can go elsewhere but this is where they are encouraged to go. They have blinds, and my loved one likes curtains, she asked for help putting up a curtain rod and they said they can only help if they charge extra. She's not feeling the love, she feels like they are taking advantage. They also charge a move in fee, that is non-refundable. They have a movie theater, but it's not very impressive. The place is so big and there is so many residents there is almost a disconnect. We were hoping for a community aspect and feel, but I think it's too big for that. There are no events, going on, nothing scheduled. They don't take responsibility for the things they do they are all about excuses for why it's not something they control.

I didn't visit, but when I told my neighbor, she said no. Care was bad, and they kept elevating their prices. A studio was $4042 for assisted living. My friend took her mom out.

Beautiful facility and probably perfect for people looking for assisted living. Not pleased at all with the dementia care. From lack of help in transitioning mom and admitting her to putting out fires instead of anticipating them....I will be placing my mom in a different facility.

In 2018 the place was pretty good when it came to food and activities. A year later the food was aweful. The taste was not good, they ran out of things, so residents had no choice. People in the memory care floor were excluded from many of the activities because they did not have the staff to accompany them any more. The cleanliness of common areas is good, but rooms are not. Memory care patients have gotten out of the building on many occasions. Very high turn over rate of people on all levels, causing lots of communication issues. My grandmother's bed was often made to where she laid directly on the plastic barriers for bed wetting no sheets. Horrible conditions...feel bad for patients that dont have family around to advocate for them. I do not recommend this place...keep looking.

We visited a couple weeks ago. We are looking at Independent Living for our dad. The sales person was friendly but a little pushy. She seemed in a hurry and rushed. We left confused when she talked about a va benefit and insisted our dad would be approved despite having a sizable amount of assets. My brothers and I left after getting bad vibes about it.

I visited this facility several times. I agree with previous review this place needs a paint job and cleaned carpets-see review from 2017, they still have not freshened up anything. In the assisted area the rooms are small and almost no storage. After interview with nursing manager, we discovered cost for services will include extra fees if your family member uses a walker etc.-although they did not provide or maintain walker in the first place. The check list for services is extensive and will add up quickly for your person to live here. I felt the cost of services were outrageous to start with and would go through the roof as family member would need more help with everyday stuff like bathing and dressing Way too many staff members decided to introduce themselves-was unnecessary and not helpful. One visit there was a horrible "bathroom" smell in the hallway and trash on the floor.

How on earth Liberty Heights in Colorado Springs could possibly have earned any kind of rating (at least in the past two years) above a "1" is beyond me. My parents will be paying close to $6,000 beginning in January and have leaks in their roof and plaster hanging from the ceiling that have not been fixed for over 6 months. They are not the only ones. The company can't keep housekeepers, and can't seem to put a decent meal on the table. Even the servers shake their heads at the [Removed] they have to put on a table in front of the residents. Fewer and fewer people will even go to the dining room. Requests for help getting things fixed get a nod and a "we'll get that taken care of right away" and nary a word is heard for months because the staff have to "clear it with headquarters." Nothing seems to get cleared with headquarters. What a shame that a place that started out as wonderful to live in, where the owners cared about what happens there, has come to this. I'm sure the "corporate" is happy to rake in the money they do each month and their bank accounts are bulging. I can guarantee they would never live in a place like this. No wonder so many people are looking for other places to live.

In the beginning, the agency sent out a wonderful caregiver. She was nice she kept her appointments and did what she was supposed to and things were going great. Then for whatever reason, they stopped sending that caregiver and things went very badly very quickly.The agency either would call us to say they had no one to come out and had to cancel the appointments or they had someone scheduled to come out and an hour before they were supposed to come they would call and cancel and say they had no one. This agency is not run professionally and I would never recommend them to anyone.

The community is going through a transition and it has been pretty rough. There has been a lot of turnover and the quality of care has declined. The food has also gone down as I believe they now have one chef for both kitchens. They have lost some of the staff so the responsiveness to resident needs has declined. They do still seem to be keeping the community clean, but some families have pulled out their loved ones and moved them as a result.

Horrible facility!!! Don't even waste your time looking. New management team is running it into the ground. I will be moving my loved one out within the next two weeks.

Knowing my father was going to need permenant placement my family checked around and put him in this place for a week while we went out of state. The guy who ran it named Charles was not upfront about things and didn't find out about things until we picked my father up from the week stay. He developed a bed sore on his bottom in just one week which with what I was told about the care shouldn't of happened,

I went to this facility with a good friend who was visiting her father, I was always interested in placing my mother in royal estates so I was excited to scope out and get a feel for what they had to offer. My experiance was rather unpleasant. Altgough, royal estates seemed very nice and clean, i felt that some of the staff members were rude. One woman in particular. I was in the main part of the facility, admiring its presence, wanting my husband too see also, i took out my phone and took a picture. A woman at the front desk marched over to me, and told me that cell phones are not allowed, and that i would be barred from the facility if i used mine again. I was shocked, because she BARKED this at me. It was humiliating for me, and unesscary. Quite frankly the woman was vile and nasty. Then after being extremely rude, she came back up to me, and asked me who i was visiting with, and were i parked my car. I told her, then she barked that we are not to park there and demanded that i park elsewhere. She was so unwelcoming and so rude that it turned me completely off. Needless to say, they will not be gettin. My buisness. That woman needs to see a therapist.

I have recently learned that my father who is 96 years old has not had A/C for the last 2 weeks and attempts to fix it have failed at his apartment at Lincolnwood Place Senior Retirement Community. This is unacceptable and irresponsible for my Dad to have to endure. He has suffered from dehydration in the past and he should not be put at risk by their incompetence!!!

I have lived in this facility for six years. There have been 3 management groups here during that time frame. I really enjoyed being here during my first three years. However, a new management team came in about three years ago and everything changed. I am not at all satisfied with the policies and practices of the present management team. I find that they are dishonest and will lie to cover up something that they have done wrong. I have written to the Mayor of DC on a few occasions about the violations of law that have occurred here. I have also filed complaints with the DC Department of Health regarding violations. I am currently involved in a complaint against this facility for fraudulent insurance billing and inaccurate level of care assessment in order to get more money. I would not recommend anyone to come here while the present management team is still in place. I do not want to move because the facility is centrally located in DC and is quickly accessible to places that I go, i.e., restaurants, library, DC Courts, Kennedy Center, Arena Stage, Smithsonian, and other similar establishments. Also, I do not want to give this present CEO the satisfaction of making me leave. I hope she and her team will not be here much longer. The food is mediocore. The quality of the food had dropped since this management team has been in place. We have very good CNA and Nurses. About two years ago I became ill and had to go to the skilled nursing unit for two weeks after returning from the hospital. I was delighted with the care that I received.

My mom was there about 6 weeks when we were given an ultimatum about her dog. Holly, the marketing specialist, had assured me they were pet-friendly, which did not turn out to be the case. They had a policy, so they were tolerant, but not helpful. The director, Tim, gave me a couple of choices which were unacceptable financially, so A Place for Mom sent me to Bickford of Alpharetta, where my mom has been for over 8 months and we love it! They are wonderful and extremely helpful with the dog, taking him out 2 or 3 times a day - at no extra charge. While the staff and accommodations were lovely at Benton House of Alpharetta, I would NEVER recommend it to anyone with a pet.