Senior Lifestyle - Main

They were not expecting us. Didn't know about our appt. Cannot handle diabetes patients with insulin and does not "spend down". Not a great first experience with mom. She also explained how expensive it was to us. I wished she'd not gone there since money is a topic I just can't have mom be a part of.

The Good: Memory Care Building care givers and nurses appear to execute their daily tasks with care and attention as possible. Daily activities for residents socialization; residents encouraged to participate. The Not So Good: Disappointing leadership communication; tactical knowledge is poor. Meals delivered to Memory Care residents as Memory Care kitchen at this time is not staffed for daily food preparation and serve. Request: Our family would welcome understanding the number of nurses on duty at all times. What is the protocol for staff to communicate residents state of health with their doctor? What is the protocol for staff to communicate residents health with family?

While the location and facility were in good condition, the contact was not on the property when we arrived; though we waited a short while, we had to leave due to something that sprung up. We didn't hear from the contact until nearly an hour later; at which time he claimed that "you" neglected to inform him that I was coming. Highly doubtful considering the other two locations not only acknowledged me upon my stating my name, but knew "you" had recommended us; they even knew my uncle by name. At least the receptionist was pleasant. Honestly have no desire to return.

The food is awful and only a few staff care. Management and the office staff don't do nothing all day. The cleaning people don't do there job

The food is awful and only a few staff care. Management and the office staff don't do nothing all day. The cleaning people don't do there job

My grandmother has lived at Sheridan for several months. She needs help and other is left not being helped. Her room smells of urine constantly and the staff simply tells me that they will take care of but the odor is always there. I am concerned about the leadership especially the [Removed] she seems to not care about my grandmother.

My mother moved in to the assisted living part of this facility and walked out the door on to a 4 lane busy street (McLean Ave) and almost was run over. She now lives in the memory care section that is locked. She gets no physical therapy or speech therapy as was promised by staff. The staff promise thing they cannot deliver.

I toured Barrington and thought it was very nice. However, I did not like that the only available apartment they had at the time was in a corner of the building and that my loved one would have had to do downstairs herself to get her medication instead of having it brought to her. it just did not seem to be what we wanted.

I toured here for my loved one, but I did not care for this community. It felt too much like a facility or a hospital. It was a clean place, and the staff were nice, but I just knew that it would not be a good fit for my loved one.

This community was awful I really did not like it here at all. I found the community to be dirty and it smelled. The rooms we looked at were very small compared to other communities we toured. It just gave off the feeling of an insinuation.

We toured this community. We did not really feel comfortable. We did not like the atmosphere and the staff was not friendly. We were happy with the list on the menu and they do have activities. We would not be happy with this community unless they mad small changes.

Had tour in 2012. Love the in-town location near the water. Superb transition from Assisted Living to Medicaid. Only one unit seems to be in my price range. Publicity deceptive.

For a lot of different reason I did not see us moving into the community but it was a nice tour. It was clean in all the public areas. The staff were smiling and greeted me as I toured. I was shown a room and it looked suitable.

Older facility and not as clean as it should have been. Adequate staff seemed caring, but surroundings seemed to need some updating and some cleaning.

We moved our relative to North Shore Place Memory Care in early 2015. We continue to be disappointed and underwhelmed for the following reasons: 1. Insufficient staff in the facility 2. Residents roam the halls and there are not enough caregivers 3. Caregivers who are working are overworked 4. Residents wander into other residents rooms 5. The Management is not responsive to complaints. The physical facility is quite nice - however, it is poorly managed. Be careful and do your homework.

My mother-in-law has been living at the Woodmark for a year. The vast majority of the people that work there are wonderful. The problem is the food and the service in the dining room. The food is of cheap quality and very small portions. Today, the options for lunch were bbq brisket and shrimp scampi. Because it was a holiday and they were putting on a show for the families, it all looked good. Unfortunately, mom's brisket was very fatty and greasy and she couldn't eat it. And she's alergic to sea food. When she asked for a chicken fried steak, that is usually on the menu, she was told that the grill was closed. She asked for a grilled cheese. Nope. I received a phone call from her at 12:20 asking me to bring her food! Completely and totally unacceptable! This is not the first time something like this has happened. I've heard of raw french fries, undercooked waffles.....the list just goes on. When I talked to the executive director about the situation, he told me that they had just fired serveral people and were looking to replace them. They fired them BEFORE they had new hires? Bad, bad management! Mom will be moving soon!

We toured here when we were looking. I was immediately hit by the odor, it stunk when we walked in. It didn't smell very clean to me. That was enough to turn me around and back out the door.

Lincolnwood Place is very nice, in terms of the quality of their facilities and what they provide for their residents. However, our experience with them was not a good one. Our loved ones moved in, but unfortunately their health took a turn for the worse and they started requiring some assistance. Eventually it got to the point where Lincolnwood said they were not appropriate for the community and asked them to leave immediately. The problem was that they refused to refund the second month that we had already paid for since we did not give them 60 days notice, which would have been impossible since my loved ones were kicked out without warning. They handled the whole situation very poorly and unprofessionally.

Their marketing was shaky, really full of pressure – if you don’t want this there are people who will take it. They wanted us to sign right away. That kind of marking is really disturbing and I should have been on the look out for it.

Grandma's not very happy with them and is looking to move after just a couple of months. When we went for a tour, they advertised an onsite barber shop it sounded like it was included in the price, and they charge 42$ for a haircut. They handle getting the medications, and when she requested a refill, they directed her to a place that charged more than double what she normally pays. In talking to some of the other residents, they were unhappy about that as well. They can go elsewhere but this is where they are encouraged to go. They have blinds, and my loved one likes curtains, she asked for help putting up a curtain rod and they said they can only help if they charge extra. She's not feeling the love, she feels like they are taking advantage. They also charge a move in fee, that is non-refundable. They have a movie theater, but it's not very impressive. The place is so big and there is so many residents there is almost a disconnect. We were hoping for a community aspect and feel, but I think it's too big for that. There are no events, going on, nothing scheduled. They don't take responsibility for the things they do they are all about excuses for why it's not something they control.