Senior Lifestyle - Main

This community was awful I really did not like it here at all. I found the community to be dirty and it smelled. The rooms we looked at were very small compared to other communities we toured. It just gave off the feeling of an insinuation.

We toured this community. We did not really feel comfortable. We did not like the atmosphere and the staff was not friendly. We were happy with the list on the menu and they do have activities. We would not be happy with this community unless they mad small changes.

Had tour in 2012. Love the in-town location near the water. Superb transition from Assisted Living to Medicaid. Only one unit seems to be in my price range. Publicity deceptive.

For a lot of different reason I did not see us moving into the community but it was a nice tour. It was clean in all the public areas. The staff were smiling and greeted me as I toured. I was shown a room and it looked suitable.

Older facility and not as clean as it should have been. Adequate staff seemed caring, but surroundings seemed to need some updating and some cleaning.

We moved our relative to North Shore Place Memory Care in early 2015. We continue to be disappointed and underwhelmed for the following reasons: 1. Insufficient staff in the facility 2. Residents roam the halls and there are not enough caregivers 3. Caregivers who are working are overworked 4. Residents wander into other residents rooms 5. The Management is not responsive to complaints. The physical facility is quite nice - however, it is poorly managed. Be careful and do your homework.

My mother-in-law has been living at the Woodmark for a year. The vast majority of the people that work there are wonderful. The problem is the food and the service in the dining room. The food is of cheap quality and very small portions. Today, the options for lunch were bbq brisket and shrimp scampi. Because it was a holiday and they were putting on a show for the families, it all looked good. Unfortunately, mom's brisket was very fatty and greasy and she couldn't eat it. And she's alergic to sea food. When she asked for a chicken fried steak, that is usually on the menu, she was told that the grill was closed. She asked for a grilled cheese. Nope. I received a phone call from her at 12:20 asking me to bring her food! Completely and totally unacceptable! This is not the first time something like this has happened. I've heard of raw french fries, undercooked waffles.....the list just goes on. When I talked to the executive director about the situation, he told me that they had just fired serveral people and were looking to replace them. They fired them BEFORE they had new hires? Bad, bad management! Mom will be moving soon!

We toured here when we were looking. I was immediately hit by the odor, it stunk when we walked in. It didn't smell very clean to me. That was enough to turn me around and back out the door.

Lincolnwood Place is very nice, in terms of the quality of their facilities and what they provide for their residents. However, our experience with them was not a good one. Our loved ones moved in, but unfortunately their health took a turn for the worse and they started requiring some assistance. Eventually it got to the point where Lincolnwood said they were not appropriate for the community and asked them to leave immediately. The problem was that they refused to refund the second month that we had already paid for since we did not give them 60 days notice, which would have been impossible since my loved ones were kicked out without warning. They handled the whole situation very poorly and unprofessionally.

Their marketing was shaky, really full of pressure – if you don’t want this there are people who will take it. They wanted us to sign right away. That kind of marking is really disturbing and I should have been on the look out for it.

Grandma's not very happy with them and is looking to move after just a couple of months. When we went for a tour, they advertised an onsite barber shop it sounded like it was included in the price, and they charge 42$ for a haircut. They handle getting the medications, and when she requested a refill, they directed her to a place that charged more than double what she normally pays. In talking to some of the other residents, they were unhappy about that as well. They can go elsewhere but this is where they are encouraged to go. They have blinds, and my loved one likes curtains, she asked for help putting up a curtain rod and they said they can only help if they charge extra. She's not feeling the love, she feels like they are taking advantage. They also charge a move in fee, that is non-refundable. They have a movie theater, but it's not very impressive. The place is so big and there is so many residents there is almost a disconnect. We were hoping for a community aspect and feel, but I think it's too big for that. There are no events, going on, nothing scheduled. They don't take responsibility for the things they do they are all about excuses for why it's not something they control.

I didn't visit, but when I told my neighbor, she said no. Care was bad, and they kept elevating their prices. A studio was $4042 for assisted living. My friend took her mom out.

Beautiful facility and probably perfect for people looking for assisted living. Not pleased at all with the dementia care. From lack of help in transitioning mom and admitting her to putting out fires instead of anticipating them....I will be placing my mom in a different facility.

In 2018 the place was pretty good when it came to food and activities. A year later the food was aweful. The taste was not good, they ran out of things, so residents had no choice. People in the memory care floor were excluded from many of the activities because they did not have the staff to accompany them any more. The cleanliness of common areas is good, but rooms are not. Memory care patients have gotten out of the building on many occasions. Very high turn over rate of people on all levels, causing lots of communication issues. My grandmother's bed was often made to where she laid directly on the plastic barriers for bed wetting no sheets. Horrible conditions...feel bad for patients that dont have family around to advocate for them. I do not recommend this place...keep looking.

We visited a couple weeks ago. We are looking at Independent Living for our dad. The sales person was friendly but a little pushy. She seemed in a hurry and rushed. We left confused when she talked about a va benefit and insisted our dad would be approved despite having a sizable amount of assets. My brothers and I left after getting bad vibes about it.

It a shame that a facility of this size and location cannot be successful. But that's what happens when the parent company controls the finances. Brookdale Lisle has been steadily over years cutting services, food quality, maintenance and upkeep. The turnover of management and maintenance employee's has accelerated. The food they serve the residents is NOT the food they serve visitors and their corporate mgmt. Simply put its life sustaining but that's about it. Never a meal to look forward to, except when they have a buffet for an event where visitors and residents eat the same food. Simply a cover for poor food...The building is old and needs improvements vs. band aids to delay a complete repair. Simply ask the residents how often the elevators are broken. OR better yet how many month's or year's it been since they were inspected. Expect rent to go up 6.5% every year no matter what and currently a 1 bedroom, independent living, no services is $3600/mo. or more. The top floor is for assisted living and/or memory care and have their own dining room. But against policy are allowed into the main level dining area which creates overcrowding, poor service and 2 hour+ diner commitments, it's a shame. I know this to be true as I have a family living there for over 3 years. Were exploring other options, I cannot more highly recommend NOT choosing this facility. Heaven help you if you need to go to the skilled side/facility. A whole different story but worse.

I visited this facility several times. I agree with previous review this place needs a paint job and cleaned carpets-see review from 2017, they still have not freshened up anything. In the assisted area the rooms are small and almost no storage. After interview with nursing manager, we discovered cost for services will include extra fees if your family member uses a walker etc.-although they did not provide or maintain walker in the first place. The check list for services is extensive and will add up quickly for your person to live here. I felt the cost of services were outrageous to start with and would go through the roof as family member would need more help with everyday stuff like bathing and dressing Way too many staff members decided to introduce themselves-was unnecessary and not helpful. One visit there was a horrible "bathroom" smell in the hallway and trash on the floor.

The biggest drawback to this place is the dining services. Even though the food is good, the dining room staff is disorganized and very mismanaged. Sometimes you can sit for 20 frustrating minutes or more without the first person showing up with basic water or coffee. Lackadaisical bussers stand idly by in corners without taking any notice of dirty dishes or empty drinks that pile up. Once food orders are taken, we residents often wait for 1/2 hour or longer before anything arrives, and then the order is incorrect about a third of the time. Once the main course is over, it is often another 1/2 hour before the waiter returns to take a desert order. I think they take a hike out the back door for a smoke break. Oversight of the dining room staff is very poor. Getting someone's attention is practically futile. Brookdale must pay poorly which is reflected in the quality of some (not all) of the dining room staff. This seems like an easy thing to solve, but no-one in management ever does.

How on earth Liberty Heights in Colorado Springs could possibly have earned any kind of rating (at least in the past two years) above a "1" is beyond me. My parents will be paying close to $6,000 beginning in January and have leaks in their roof and plaster hanging from the ceiling that have not been fixed for over 6 months. They are not the only ones. The company can't keep housekeepers, and can't seem to put a decent meal on the table. Even the servers shake their heads at the [Removed] they have to put on a table in front of the residents. Fewer and fewer people will even go to the dining room. Requests for help getting things fixed get a nod and a "we'll get that taken care of right away" and nary a word is heard for months because the staff have to "clear it with headquarters." Nothing seems to get cleared with headquarters. What a shame that a place that started out as wonderful to live in, where the owners cared about what happens there, has come to this. I'm sure the "corporate" is happy to rake in the money they do each month and their bank accounts are bulging. I can guarantee they would never live in a place like this. No wonder so many people are looking for other places to live.

In the beginning, the agency sent out a wonderful caregiver. She was nice she kept her appointments and did what she was supposed to and things were going great. Then for whatever reason, they stopped sending that caregiver and things went very badly very quickly.The agency either would call us to say they had no one to come out and had to cancel the appointments or they had someone scheduled to come out and an hour before they were supposed to come they would call and cancel and say they had no one. This agency is not run professionally and I would never recommend them to anyone.