Senior Lifestyle - Main

My Mom went there a year ago and it was great then. Now, not so much. Rooms are not clean and reeked of urine - housekeeping says they will take care of but not done. Front desk - [name removed] is great, but half the time no one picks up phone so you can't talk to your Mom. [name removed] is useless, he is never there, staff even jokes about it. Overall - My family loved they place a year ago, but they have gone downhill. No one looks after the pts. they are on there own and you have to remind staff all the tine to check on Mom's. We pay a fortune and not what it was year ago.

I visited this facility several times. I agree with previous review this place needs a paint job and cleaned carpets-see review from 2017, they still have not freshened up anything. In the assisted area the rooms are small and almost no storage. After interview with nursing manager, we discovered cost for services will include extra fees if your family member uses a walker etc.-although they did not provide or maintain walker in the first place. The check list for services is extensive and will add up quickly for your person to live here. I felt the cost of services were outrageous to start with and would go through the roof as family member would need more help with everyday stuff like bathing and dressing Way too many staff members decided to introduce themselves-was unnecessary and not helpful. One visit there was a horrible "bathroom" smell in the hallway and trash on the floor.

The biggest drawback to this place is the dining services. Even though the food is good, the dining room staff is disorganized and very mismanaged. Sometimes you can sit for 20 frustrating minutes or more without the first person showing up with basic water or coffee. Lackadaisical bussers stand idly by in corners without taking any notice of dirty dishes or empty drinks that pile up. Once food orders are taken, we residents often wait for 1/2 hour or longer before anything arrives, and then the order is incorrect about a third of the time. Once the main course is over, it is often another 1/2 hour before the waiter returns to take a desert order. I think they take a hike out the back door for a smoke break. Oversight of the dining room staff is very poor. Getting someone's attention is practically futile. Brookdale must pay poorly which is reflected in the quality of some (not all) of the dining room staff. This seems like an easy thing to solve, but no-one in management ever does.

How on earth Liberty Heights in Colorado Springs could possibly have earned any kind of rating (at least in the past two years) above a "1" is beyond me. My parents will be paying close to $6,000 beginning in January and have leaks in their roof and plaster hanging from the ceiling that have not been fixed for over 6 months. They are not the only ones. The company can't keep housekeepers, and can't seem to put a decent meal on the table. Even the servers shake their heads at the [Removed] they have to put on a table in front of the residents. Fewer and fewer people will even go to the dining room. Requests for help getting things fixed get a nod and a "we'll get that taken care of right away" and nary a word is heard for months because the staff have to "clear it with headquarters." Nothing seems to get cleared with headquarters. What a shame that a place that started out as wonderful to live in, where the owners cared about what happens there, has come to this. I'm sure the "corporate" is happy to rake in the money they do each month and their bank accounts are bulging. I can guarantee they would never live in a place like this. No wonder so many people are looking for other places to live.

In the beginning, the agency sent out a wonderful caregiver. She was nice she kept her appointments and did what she was supposed to and things were going great. Then for whatever reason, they stopped sending that caregiver and things went very badly very quickly.The agency either would call us to say they had no one to come out and had to cancel the appointments or they had someone scheduled to come out and an hour before they were supposed to come they would call and cancel and say they had no one. This agency is not run professionally and I would never recommend them to anyone.

The community is going through a transition and it has been pretty rough. There has been a lot of turnover and the quality of care has declined. The food has also gone down as I believe they now have one chef for both kitchens. They have lost some of the staff so the responsiveness to resident needs has declined. They do still seem to be keeping the community clean, but some families have pulled out their loved ones and moved them as a result.

Horrible facility!!! Don't even waste your time looking. New management team is running it into the ground. I will be moving my loved one out within the next two weeks.

Knowing my father was going to need permenant placement my family checked around and put him in this place for a week while we went out of state. The guy who ran it named Charles was not upfront about things and didn't find out about things until we picked my father up from the week stay. He developed a bed sore on his bottom in just one week which with what I was told about the care shouldn't of happened,

I have recently learned that my father who is 96 years old has not had A/C for the last 2 weeks and attempts to fix it have failed at his apartment at Lincolnwood Place Senior Retirement Community. This is unacceptable and irresponsible for my Dad to have to endure. He has suffered from dehydration in the past and he should not be put at risk by their incompetence!!!

My mother lived at Delnor Glen for about a year and a half. The facility is lovely; the food is good. Most of the staff is kind, friendly and helpful. The one problem we had was with the "caregivers", who could have been much better. In one instance my mother was prescribed a new medication. I asked the nurse more than once how Mom was handling it and was always told things were good. When I got the pharmacy bill a month later I discovered the prescription had never been ordered. (If the nurse had actually considered my question she probably would have realized this.) On another occasion my mother was supposed to medicated before a procedure. She left for the hospital before the drug was administered. (Her memory is failing which is why we pay to have someone else handle her meds.) Delnor Glen staff did not call the hospital to let them know that she'd missed getting her medication, nor did they inform the family. It was only after we learned of problems with the procedure that we asked if she'd had the meds and found out she'd not received them. Another time when she was taken to the hospital by ambulance her paperwork (DNR, etc) could not be located and we did not know she had been admitted to ICU until she was able to speak with a nurse the following day and have us called. These are just a few problems that come quickly to mind. I also didn't appreciate the condescending tone the nurse and aids used with my college-educated mother. I doubt she did, either. All-in-all, if one is independent and in good health Delnor Glen would be a lovely place to live. If one needs assistance, I recommend looking elsewhere. We moved my mother to a community that offered better care.

Baywinde staff isn't attentive to there residents the food served is poor and try to look for an alternative if you have no other options planning on spending a lot of time there with your loved one. There is so much more to our story with Baywinde that I can share do hope that you remove Baywinde from your list for recommendation for they simply don't represent the elderly in good way

I am still waiting for someone to help me schedule a tour despite having talked to 3 different people about it. No one calls me back to schedule a tour. I just get stupid messages and voicemails asking me how my tour, that I never had, was. I would not trust the care of my mother with your organization, nor would I recommend it to anyone else.

First impression was the smell. Could be cleaner. The room and in the bathrooms. Didn’t see any staff and my friend said call lights aren’t answered or take a very long time. The elevator wasn’t working and my friend said it’s been broken for a year. The room is very cold. They do not have their own thermostats. Rates keep going up and care down. Wish my friend would move.

In [Date Removed], I was told that my Mom, Rosalyn Brunkow, was going to have a great time there in Memory Care. The first week, she had peed through her clothes and her hair was greasy. I stayed for Supper, which was always disgusting, and her food was chopped up and asked why and they said that it was on her sheet. I went different times of the day. The Staff was always on their personal phones and when I questioned they would get mad and stay away. They would make the residents watch Madea? There were times when the Staff would be so hateful to Residents at Supper. It was awful! My Mom went to the Hospital and came back and I didn't even know. Not until the next day. I immediately sent them a message to inform them I'm removing my Mom. I sent them a message in the middle of [Date Removed] and we left on [Date Removed]. CAN YOU BELIEVE THAT THEY BILLED ME UNTIL[Date removed] NO! I am so happy my Mom is at [Name removed]. Good Riddance Camelia Walk!! Always check on your residents

I don't think they were prepared for The severity of the situation even though they said they could. And I am thankful that I also kept her on hospice so there could be be an extra layer of helpers that knew our situation. We moved her after she was found on the floor of her room when the staff made rounds and called 911 to transport to the Emergency Room

Things are promised but lied to. No cooking in the rooms as promised. No food delivery as promised. Have to pay extra for room delivery of meals.

It smelled terribly, I visited 2x because they said they were renovating. It was months after the first visit and it was the same. They want that amount of money, they need to up their game. It was sad and disgusting and there was no way I would put my mother there!!

The staff, [name removed] the director treated my Mom abruptly and with very little compassion, belittled her, and never followed through on her promises. My Mom found my Dad in PJ's, on the ground from sliding out of his wheel chair, constantly calling out for help or assistance with no one in sight. They are extremely short staffed and unable to care properly and with empathy and compassion for dementia patients. Anytime my Mom needed help with my Dad she would struggle to find someone to help her and it would take 30-45 minutes for them to come. They threw out $[removed] worth of my Dad's medication "by mistake". This was a nightmare facility. I do have to say the physical therapist was wonderful. Don't let the beautiful building and sales presentation fool you. Having a 1:11 ratio is way too low for dementia patients and not activities on the weekend doesn't work. Avoid at all cost!

This is a horrible place, the people who own it doesn’t even exist or care. All they care about is money. Please don’t put your loved ones in here. I can not begin to tell you how horrible this place is.

Communication was minimal No real family welcome or orientation to the place once admitted Mother is a diabetic who transitioned off an insulin pump to move to memory car. Made facility aware, nurse who did assessment was aware, offered to bring home glucose machine etc. I noticed her change of demeanor and constant shaking on an evening visit and staff seemed unprepared on what do and learned there was not a glucose machine nor orders for blood sugar checks for her. My mom was the. readmitted to hospital after 3 days due to extremely elevated blood sugars over 900. Facility said they would not take her back. Refunded a partial amount of monthly rate, kept the rest and the community fee. Again at facility for 3 days. I would say, stay away and find a different memory care.