Senior Lifestyle - Main

My mother was a resident here for 8 years. She moved out in October. In December she was charged with two months rent, This was AFTER she was already gone from there. They replaced one months rent. They don't even acknowledge the other month. My phone calls have gone unanswered. Do not give them access to your loved ones bank account. They help themselves and then deny it. They stole from my mother. Not a very nice way to treat the elderly I'd say.

My grandmother had another resident repeatedly come into her room during the night. One night, she had fallen out of her chair and was on the floor, the man came in and sat in her chair and was kicking her and using her as an ottoman as she cried for him to get out. She is not in great shape physically so she was unable to get up and eventually crawled into the bathroom to escape him. We also only know if this incident because we had a camera set up in her room (which the staff was aware and allowed). My mother had to call the club in the middle of the night to get someone to go in. Please DO NOT TRUST THESE PEOPLE WITH YOUR LOVED ONES. In a memory care facility they should be prepared to deal with these types of incidents, they should protect their residents. The scary thing is for those who don’t have cameras. This is completely unacceptable. Whether you are my family or the family of the resident who wanders, they are not taking care of either and not keeping either of them safe.

My husband was a resident for over three years here. After it was bought out by Cedarhurst in December 2020 the care declined until it became unacceptable and I had to move him.. The administration shifted blame , denied problems and were unresponsive. Cleaning of the rooms and bathrooms was disgusting. Constant smell in the bathroom. due to toilets and floor not being cleaned sufficiently. Staffing was insufficient and the few good caregivers were overworked and unhappy with administration as well. Medications were not given on time, residents were ignored and left alone, often without ability to call for help, for hours at a time. Incontinence changing was not addressed properly.

My loved ones have not felt very welcome here. They have had problems with maintenance, they have been poor to respond and my loved ones are considering moving out and canceling the lease. They have had a horrible experience and have sent letters and reached out to Evergreen about the concerns and have been dissatisfied with the response.

Canfield Place cannot keep staff and no one answers the phone or doors. I would not recommend placing your loved one here. There are much better places for less money. The actives are next to none and the staff makes promises and cannot fulfill.

I would tell others to make sure that you get everything in writing and really understand everything, do not go based off of the word of the administrators because they have short term memory. We did not have a good experience.

I would want others to know that my mother lost a dramatic amount of weight, they did not pursue the avenues they needed to in order to get her to eat better. They were serving it to her without cutting it up. I called the doctor and requested an order to have the food cut up and the facility had requested only finger foods. I realized she did not like half of the things that they were serving so I circled things I knew she would like. I was under the impression that it was all good quality foods and it was all processed. She started medications to try and gain weight and ended up falling and was found with a broken hop and broken leg. The caregiver who was supposed to be watching her had fallen asleep. To make it worse I did not get a call that any of this had happened, I got a call from the hospital. I reached out to the director to get my mothers things and they left her stuff on the front porch stuffed in black trash bags. Overall, I would tell others not to go here.

This is more of a plea to other families, rather than a complaint. PLEASE do not subject your loved one to the unfathomable negligence and disrespect they will undoubtedly receive at this facility. As with all facilities, there are a few great employees whom this does not apply to, but the vast majority, and especially [name removed], have no business being in a caregiving or assisted living facility. It is a hard enough decision to make with loved ones, let alone dealing with such an uncaring, unprofessional and condescending woman who is in charge of this facility. And be ready for charges and accusations that will not be explained. Oh, and when you have personal items stolen from your family members apartment, be ready to be blatantly lied to and accused of lying yourself. I cannot warn people enough, please stay away from.this assisted living facility. Especially if [name removed] is still the one in charge.

My 98 year old mother was at Wellington for close to 6 years. Ever since Senior Lifestyle took took over from Benchmark Senior Living Wellington went from a 5 star facility to a 1 star facility. Food got worst, work conditions got worst (just read the staff reviews on Indeed), they got rid of good, caring people. My mother died in there in early [date removed]. Within 3 days between my mom's death and family cleaning out the apartment, a theft occurred of close to 50 valuable Swarovski crystal. I noticed a very suspicious series of events when the theft occurred. We notified senior management immediately. After speaking with the new senior management, my brother and myself left with the feeling they never really cared. They blamed it on a family member taking the crystal or another resident going into mom's empty apartment and stealing the crystal. I doubt if they even questioned their staff. The family has the feeling that the heirloom crystals will never be returned. Shame on the person who stole crystals from me deceased mother.

rating questions above

The community is supposed to be doing daily checks; however, they don't seem to be checking on the residents. I don't feel they seem to care about the residents like they are supposed to be. The room and community is very nice. I just feel they didn't fulfill their obligation.

Unsafe, unsanitary. Terrible food. Management will say anything to bring more people into the community. Do not believe ads about Covid safety.

Park Creek seemed to be the best fit for us, our of the list of communities we looked at. We were impressed with the facility and the way that they presented themselves. Our loved ones moved in before COVID, and immediately our experience was impacted with the crisis. There was no visitation, or anything. We have little to no communication with them. Our loved ones declined very quickly. Our mother fell and we were not told in a timely manner, and she ended up going to the hospital. After a second trip to the hospital she passed away. Our father was left alone, and really the only contact he had with us was over the phone. During this time his hearing aids were lost, and his condition was so bad that we had to take him to the hospital. Shortly after arriving he passed away. We do realize COVID played a part, however we felt like the medical support and medical care was not up to standards and was not adequate..

I would want others to know that Evergreen is all about the money and not about the care for your loved ones. They talk a good talk in the beginning, but they do not deliver, we were extremely disappointed and would not recommend.

My loved one was there only for a short time, as this community didn't work out the best for them. Logan Place let me know that there would be no issues caring for my loved one, after assessing my loved one. Within a few days of my loved one was moved up the scale for more care. The community ended up doubling the cost of care for my loved one. There were various situations with my loved one, getting around the community through emergency doors of the community. The community ended up stating they couldn't care for my loved one any longer within one month. I ended up moving them out to another community. We went to pick up my loved one's items, after them moving out. There were feces on my loved one's items, rugs in the bathroom, shoes, and other items. The community placed all of these items in a plastic bag for us to pick up. I am not happy with the way things turned out. The person I initially dealt with was no help, and ended up moving to a smaller community.

I would not send my worst enemy to Park Creek Place. Ever since Enlivant took over, the care and services have steadily deteriorated. They seem to be interested only in profits. Before that, the place was wonderful. I would have highly recommended it. Since March, 2020 my sister's monthly cost went from about $3700 to $8000. They seem to be really taking advantage of the COVID 19 situation, since families cannot get in to actually see what's going on. They either won't give info or provide conflicting information in response to specific questions. My sister was arbitrarily rushed to move from Assisted Living to Memory care in May . Since then she has had about 5-6 unexplained reported falls. We have no idea how many may have not been reported. No , I would definitely not Recommend this place to anyone.

too many problems and issues to name . Also there has been thick pigeon poop outside of her window that has not yet been removed even though requested numerous times. Problems with heating

Very disappointed! When we met with their team prior to signing the lease, they talked very highly of themselves and the outstanding care they provide to their residents. However, due to their staffing issues and inability to hire/retain staff, many services that we currently pay for are not being delivered such as daily light housekeeping, weekly deep cleaning, showers and linen changes two times/week, and escorts to daily activities. I can't tell you how many times I've walked into my mom's room and was disgusted at the cleanliness of her bathroom. When we have tried to address this with their Exec Director, [name removed], he gets defensive and blames the "management" for the lack of resources he has to work with.

This community used to be welcoming and five stars all across the board. Unfortunately it would be too generous to give even one star. The new management who have all transferred from bought out company has turned it into business rather than a home. They are concerned about budget rather then the needs of the residents and staff members. The ED walks around unapproachable and will give you the famous line of “I’ll look into that for you” without keeping her word. All complaints are swept under the rug and makes the community picture perfect for corporate. The memory care director has little to no experience and can be see walking the halls on her cell phone while putting her work on her CNAs. Dining services has reached its low point and the food is barely edible. Housekeeping has had a huge turn around rate and my loved ones room is cleaned every other week if we are lucky. When this should be scheduled every week on a specific day. Maintenance request can take days to weeks with several reminders before it gets completed. With the amount of money paid each month with multiple increases over the years the service we receive is horrible and they are always short staffed with the use of agency. The only original direct was of sales and marketing who let go due to personal reasons of the new management. The only approachable and genuine person this community has left. I would not recommend this community for the safety of your loved ones.

Would not leave a dog here!