Senior Lifestyle - Main

The food is not good. It is obvious that a lot of it was previously frozen. The service is terrible. Two hours each meal, because they continue to be short-staffed. Silverware is usually dirty. There is a low morale among residents due to staff not respecting their time. List of my Mother's needs that was agreed upon at the beginning of her stay has not been adhered to. Plan on quitting your day job so you can manage them. I had to tell them to brush her hair, change her underwear, cut her food, allow room service when she doesn't want to go to the dining room, all of which was in the agreement before they decided to breach it. Caretakers are loud in the hallways when they socialize.

What you are told during the sales process is not what we've experienced. The care is woefully insufficient given the needs of the residents, so much so we have hired additional help, driving up the monthly cost from $9,500 to more than $16k per month. My wife worries constantly about the care her mother is receiving. Who is responsible to ensure North Shore lives up to its promises?

Very dirty bedroom. Smell of human and dog urine and feces. No sheets on bed. Mattress covered in pee both dog and human. Furniture filthy. Staff very rude. No notifications when relative went to hospital until their DEATH. Not a very good place. Would not take my dog there.

We were shocked at how poor the care was for our mother. The facility is beautiful but there are severe management and oversight issues. The ED discussed our case in the open with family members of other residents. We were called names by the staff. The ratio of caregivers to patients is dangerously low. We saw residents sitting in a room alone with vomit on the floor while the aides stood around waiting for someone else to clean it up. Our mother was incontinent and multiple times we found her briefs so soaked she had urine running down her legs. The aides are surly unhappy and express it openly. Moms hands were never washed and she had three rounds of pneumonia back to back - but they still took her th the dining room even though she wS contagious. We ended up having to hire outside aides 24/7 at enormous expense to keep our mom from getting worse and to get the care she needed. It was a nightmare. I will talk to anyone in person if desired.

Is a negative score possible! The executive director is a foolish individual, he tried to act sincere but was pretty fake the entire time. Maybe he should try harder a little less and be natural. The line staff were friendly but I just got the creepy feeling from the Administration, but the sales people were excellent. I just have a sense for BS and I sensed it strongly during my tour when we spoke with the upper management. Plus they seemed waaaay over priced and they have no options after the resident runs out of money, other than going to the nursing home or moving out!! Just got the feeling that the almighty dollar was all that mattered.

My aunt lived here for six years. Her room was always very dirty and the bathroom was even worse. There is no housekeeping to speak of in the residents personal rooms.

This is not a good community for getting proper care. I have had many issue with the place on keeping my mom clean all the time. Things were always missing. They were always understaffed and the weekends are more bad, 1 staff for 30 residents. I had to re-buy basic toiletries. When I removed my mom all shoes were missing. The staff are not responsible at all.

The management has lied from day one about the level of MEMORY CARE and assistance Mom would receive. They sold me a bill of goods and have not delivered on anything. Five key management positions have turned-over, been dismissed, resigned or otherwise, since opening day - Nov 2015 (first 90 days). The staff and management have failed on all key metrics: dining variety and quality, assistance with meals, respect and adherence to food and dining preferences, personal hygiene, number of showers, baths, etc, toileting on schedule, laundry - putting soiled items in with Mom's clothing for laundry, bleaching or otherwise ruining Mom's clothing- or losing it, using Mom's towels and wash cloths to clean feces from her body, etc.... The food and dining assistance is appalling - it resembles a correctional institution more than a "memory care facility". This facility is managed by one of the largest manage-for-profit firms in the country - Life Care Services - Des Moines, IA - and the owners do not give a hoot what the management company does. They are a robotic, unresponsive and uncaring organization. I have never received a proper response - in writing - to any care concerns or issues from any staff member - local or management company. Do not bring your family member, or anyone else you know to this deplorable facility.

The food is terrible! In fact in borders neglect. How do they get away with serving nothing but cabbage all day? There's no fresh fruit. Let alone all four food groups. You don't want your loved ones living here. Trust me.

This is a very fast talking crowd - they promise a lot and deliver virtually nothing. When she first toured and met with the manager, she was promised a driver when she needed it, despite using a wheelchair. She was also promised daily made service and good food. Once she has moved in it was another story. The food and service have deteriorated tremendously since Arbor took over the facility. Maid service is once maybe twice a week and the dinners are worse than being back in college. She is repeatedly denied transportation because she is handicapped. My parent was on the assisted living floor and as others mentioned, it was as if she had been banished.

She was on the memory unit – with their ratio between residents to care givers – my mother was forgotten. They didn’t manage hydration which lead to serious health care concerns. There just are not enough staff to take proper care of the residents

This facility has poor management which is reflected on the care given by the staff. The residents are the ones who pay the consequences when the staff does not do their job properly due to the poor management. They work short staffed often and have no praise for the employees who do what is expected of them. The employees are overworked, underpaid, and underappreciated. I feel for the residents who live at this facility.

A tour may impress you BUT never let your loved one stay here. My mother was left to lie in urine daily and they often did not have her out of bed even by 3pm. They made bed with urine sheets under bedspread. Multiple complaints to highest levels went unresolved long term. Management constantly turned over-5 times in 2 years. Unless your family member is independent to bath themselves, do not consider this facility. Moved my mother and her care has been excellent for last 2 years. A suggestion- non profits treat their staff and residents better than for profit facilities.