Senior Lifestyle - Main

They provide limited transportation. Also, if you outlive your money you need to relocate.

Staff seems rude and uncaring. Food is substandard to say the least. They do seem to have good activity program. They DO NOT like patients with health issues. We will be moving out sooner rather than later.

I have a friend who lives at Seasons in their independent living apartments, which is really nice and spacious with friendly staff, so I didn't hesitate to choose the Courtyard at Seasons for rehab after my surgery. I had never been in that building before, and I quickly learned that I should have looked at it first. Same campus, right across the parking lot, a world of difference. I was amazed at the lack of professionalism of the staff! I expected the same level of refinement that I had seen when I visited the independent living building, but no such luck. I was clearly an inconvenience to the nurses, aides, and waiters. Not only did it take several minutes to get a response to my call light but once it was "answered" I still waited several more minutes for the assistance I needed! I was stunned to see what appeared to be blood stains on the carpet in my room! I did not have any confidence that I was in a sanitary environment and there appeared to be water stains on the carpet near the patio door. The walls were desperately in need of patching and paint. Thanks goodness the therapy team was competent and able to get me out of there quickly. The best part of my stay was definitely the day I left. Shame on me for not checking places out before I decided where to go, but at least now I know I should never go back to Courtyard at Seasons. The dining room looked very nice, but the staff did not fit the environment. They should maybe send their staff to McDonald's for customer service training.

We took him out. We did not particularly have a great experience with them, they told us they had two nurses on the floor and that they had at least six nurses aides around the clock, every time you pulled the call bell they would respond in 10-15 min and they had a sensor if the patient got out of bed they would respond within 15 min. That was not true. They are very nice, but very short handed. A couple times it took up to an hour to respond to a bell for help with the bathroom. The aide told us he may have been on the floor for an hour when he fell, before someone came. It took an average of 45 minutes getting to them when the bell was pulled. There were about 15 patients in the memory care, and just not enough staff. I wish they were a little more honest. As soon as they had our money the honeymoon was over. It took the nurse an hour and fifteen minutes when he was bleeding and on medication that made that dangerous. They did have activities a couple of times a week, before or after lunch. The activities director was very nice. We didn't care for the food. I tried some Key Lime pie and it was terrible, the breakfast was the same all the time. The eggs were always cold, they never offered water. The serving sizes were not on an individual basis and often times not enough for him. I chose this community for the convenient location. It's a beautiful facility and when you walk in you get the honeymoon treatment. They said they would monitor him for the first week and give me updates, but after the first time I met the head nurse, I never saw her again. They didn't have his paperwork ready after a 4 day notice for his doctor appointment. It was a facade to get you in and get your money.

gated community; not friendly;

The person in charge should not be in charge. That has been the biggest problem. I know everyplace is short staffed, but the issue is the director has no experience or training. I do not think he should be in charge of 40 adults who deserve better. I would not recommend them to other based on our experience. It was not a good experience at all. They took no accountability and if you point things out to them they do not change anything or recognize it is happening. The things that were promised were not carried through with and it was a shame. It looks good on the surface, but that is where it ends.

The facility was very clean, and I liked the rooms. But it was terrible experience. Don't put anyone you care about there.

I would not recommend Lowrie Place to anybody. I walked in, and it had bad vibes from the start. It just seemed lifeless in there. Even though it was assisted living, it seemed more like a nursing home, and it smelled. It was just a sad experience because the residents all looked so sad. It was a smaller facility, but they did not have 24/7 nursing care, just a nurse on call. Yet the residents looked like they needed a lot more nursing care. It was a total turn-off. I would have had a problem putting anybody here.

They are like a used car salesperson. Whatever it takes to get you in the door and your loved one a resident. It has been a hassle from day one with empty promises and unreturned phone calls. The staff has been kind, management has been unwilling to budge -that is when I have heard from them. Promises a plenty upon signing the paperwork but my loved one still does not have what was guaranteed to her. They have not handled the COVID crisis well At All and frankly I am disappointed that my family has chosen Liberty Heights. I have been looking at other locations and plan to move my loved one as soon as this health crisis allows for such a move. With many options in the Springs, I would encourage others to do the same. There are 3 new facilities opening by the end of the year that look promising as well as others up North with more reasonable prices than Liberty Heights.

My parents moved here in 2018 - they moved from Florida into the Independent Living portion of Liberty Heights. They liked the attached garage and the view. At first the food was mediocre, but palatable. Then the "chef/cook" left, then things started going downhill. I spent an entire evening in the ER with my dad after he choked on a piece of beef that was so tough he could even chew it. I couldn't even cut mine, so I was shocked that he even took a bite. Then the kitchen manager changed and things got so bad that residents started taking complaints to corporate - to no avail. Unfortunately, the management had also changed since they first moved there, and he was less than receptive; in fact he moved his office to make himself less available. I have to buy groceries for my mom just so that she can get some nutritious, let alone edible food. The facility is dirty and worn, yet they raise the rent every January - but just got a notice that rents would go up in October this year (probably again in January.) This is NOT the place for anyone looking to enjoy their senior years. In two years my parents have paid enough to have bought a condo, or for me to have built an ancillary dwelling for them. At 88 years old, the thought of another move is too much for them - so they will continue to flush hard earned money down the toilet and still have to buy groceries and cook. In essence, they are paying $6,000 a month for a condo with an attached garage and nothing else - oh, wait, they push a button every morning so staff knows they are still upright. As far as "gated community," in the winter, the gates never close. I have left there at all hours of the night, only to have the gates wide opened. Go Elsewhere if you value your retirement and your portfolio.

Addington Place kicked my father out (sneakily sent him to a hospital and then refused to let him back in) *without notice* within one year of his residency. They kept an absurd amount of his money even though he wasn't even there for the majority of the month, and they kept the television that I bought for him when he moved in. Furthermore, they gouged him another $500 due to *their* accounting error, and are *still* ducking calls and not replying to emails. I explained that this $500 charge would cause him to become unqualified for Medicaid and put him at risk, but they don't care. We're trying to save his life, and Addington cares more about $500. His new facility still has not received his belongings that Addington claimed they mailed. I asked for an itemized inventory list and tracking number, but they refuse to provide any information. Please beware. Find any other place but Addington. They are a fake smile mask on a wicked, subversive monster.

I did call your facility and now my husband died, no one was there for him that morning in memory care. Every time my family and I came there was always cleaning person around but you had to look for nurses, Do not place your loved one in memory care here, the place focuses on the assisted not the memory care. Always a big change in staff. The.cleaning lady did more for my sweet husband. Soooo disappointed and family is still upset.

Terrible food rundown facility short on staff my mom has fallen three times due to lack of care look elsewhere for loved one

If you have a conscience, DO NOT send your loved one to this place. We just moved my husband’s grandmother out of here. This place is filthy and understaffed with indifferent employees. The poor people who live here just wander around aimlessly while being ignored by staff. While at this place, I came across a confused older woman who couludn’t find her room. Unable to find any staff to assist, I walked her around the unit until we found her room. Upon entering, I noticed there was an incredible amount of dirt on the floor, which looked like it hadn’t been swept or mopped in a month. After tucking her into bed, I was able to track down a staff member and I asked if there were any custodial staff who could clean her room. She responded with “I’m just an agency nurse how should I know?” So I asked her who would. I was directed to the Administrative Coordinator who informed me that there was no custodial service on the weekends. Mind you, the common areas were filthy and had trash on the floor, the window ledges were layered with dirt, and the carpets looked like they hadn’t been vacuumed since 2006. The elderly are high risk when it comes to infections, and living in the unhygienic conditions here certainly increases the chance of falling ill. These people cannot care for themselves, it is Park Creek Place’s responsibility to provide a comfortable and safe living environment for them and they are clearly not doing so. The residents here should be cared for with warmth and love, and it is heartbreaking to see that this facility does the exact opposite. Shame on you, Park Creek Place. This is the type of facility that you want to avoid at all costs.

I absolutely think it was the worse decision I have ever made. I would not recommend this place to anyone. My father was there for not even two weeks. He fell three times and within two weeks he was gone. One of the three falls broke his hip. And his heart could not stand the surgery. We contacted them a couple different times stating he was not in the correct level of care. But they insisted he was. Well I guess we should have followed our gut feeling.

My father was a recent resident of Walden Place in Cortland, NY. We were pleased with his care during his stay there. The problem arose when my father fell and broke his hip. He required surgery and was in intensive care for a week. During that week it became clear that he would not qualify to return to Walden Place. We gave notice and removed his belongings on November 9, 2018. We were told by one staff member that we would be required to continue to pay for his room through December 9, 2018 even though for medical reasons he would not be allowed to return. When we questioned this policy another staff member told us we would not be required to continue to pay if the resident had vacated due to medical issues. My father has subsequently passed away and the family is being pressured into continued payment through 12/9/18. We were never told that a resident would need to schedule a fall, hip surgery and subsequent death to assure that adequate notice was given when vacating a room.

my mother resided here. Initially, the staff were professional and competent - do whatever to get the contract signed. [Name removed] and her staff quickly turned to corporate turn-coats. they've had more turn-over than a Taco Bell. They do not manage to resident's acuity level - they manage to profit margin. There's no care or concern for resident's well-being here. They would bring mother to the dining room in the morning with her pants soiled and leave her in the hallway because there was no staff 'available' to feed her. Smoke and mirrors, promises unkept.

I do not know how this facility can even be rated period!!!! The care is horrible an the personnel that work there I would not even trust my dog to. They are rude, uncaring,and very unprofessional. They don't care about anything but sitting on their butts behind the desk an chatting. Don't disturb them god forbid you will get your head torn off. Please if you care about your love one go somewhere else!!!!!!

Please do not place your loved ones at this facility if you expect for them to have competent care. The care provided is terrible, if you can even find a caretaker to help anyone. They are severely understaffed. The workers share this staffing information along with their other disgruntled complaints freely with anyone who visits the facility.

The memory care facility is a waste of money! DO NOT PUT YOUR LOVED ON HERE! For over $6000/mo the care you receive is terrible. There are a few caring employees but in general the care is not what you would expect for the cost. The care is what you expect from a Medicaid facility not one that costs $6000. The cleanliness of the rooms was poor (dirty, not cleaned up after accidents or partially cleaned, mold in cabinets), The hygiene of those in their care was subpar (nail trimming, hand washing, teeth brushing were rare if ever) and had to requests to such services to be provided. There is no responsibility for lost items such as hearing aids, eye glasses or shoes. I understand clothing can get lost and things can wander but for them to be lost forever and no compensation for their replacement when they were lost on their watch? Staff spend more time on their phones than tending to those in their care. Residents are left unsupervised and spend most of their time sitting in the main room watching TV. Management of the unit is overwhelmed and not effective so conditions for the residents will not improve. New administrator of Evergreen is a snake and I don’t say that lightly. You will never get a straight answer or a response to your questions. The sales staff are there to sell you on the facility and say what you want to hear but they misrepresent and lie. We were told they cater to the residents tastes, and make you think they are going to be accommodating, but that is all smoke and mirrors. As always, get everything in writing that is stated to you. We were told that my parent would not have to leave as one of our main concerns was how he would handle having to move to a Medicaid facility once the money ran out and we were assured that would not be the case and that they would be able to stay there. That got us in the door and they got all the money only to have to do what we wanted to avoid and move them to a Medicaid facility. Now, that said, the independent living is quality as long as you can afford it. You will be better off going to a continuum care facility.