Senior Lifestyle - Main

A peek behind the curtain! This corporation is for profit only. Educate yourself before going into Spring Hill. Staff goes into rooms anytime, items disappear and nothing is being done as Spring Hill says it will. The poor staff is always turning over due to lack of pay. Residents have to be able to care for themselves on a cognitive and mobile ability or find another facility. Our experiences with this location is. poorly run, understaffed, doctors don’t show up and no one returns calls. You physically have to fight for a parent who is paying astronomical monthly fees. No one does what they say they will!

I am disappointed and concerned about the practices at Addington Place of Stuart. Addington does not allow residents to age in place. This policy is not only disruptive but also detrimental to the well-being of the residents who require stability and continuity in their care. Additionally, the facility’s financial practices are shrouded in secrecy. This predatory approach to billing is unacceptable, especially when dealing with vulnerable individuals and their loved ones who are already under significant emotional and financial stress. The director is not only heartless and insincere but also dishonest. Their facade of compassion quickly dissolves under scrutiny, revealing a person who is more concerned with profit than the welfare of the residents. This disingenuous attitude extends to the staff, who are often treated poorly. I urge potential residents and their families to look elsewhere for a facility that truly values compassion, transparency, and ethical care.

My mother was a resident of Wellington for 7 years in independent living. At the start it was a pretty well run facility with good food and resident support. When the facility changed hands, prices went up and services were eliminated. Many examples: the annual cleaning of the apartment stopped happening; staff turnover has been constant under the new management; the food quality and service is generally poor. When my mother moved to another facility in January, after another rent increase, Wellington did not return her security deposit and nearly 5 months later still hasn't. There has simply been radio silence. If you are considering Wellington for yourself or a loved one, think twice.

I moved my parents to this location in 2022. We were happy to have them close to home but we had to move them out immediately after what they said they saw.The administrator cared more about his dog than the residents every time we wanted to voice our concerns we were told he was taking his dog out.Even his workers were laughing at him.U had no one to talk to if you had a problem only one lady in activity that was older than my mom. We had heard good things about the place but we were very disappointed about the lack of service and care so we moved them back to the property they came from. I’m not sure what happened there.

I would never recommend Addington Place to anyone. We did not have good experiences there and our mother died as a result. She was not cared for as advertised. The charges were never correct. They had very few people working on weekends, which was when our mother would typically fall as a result of no one responding to her calls. The last two weeks of her stay there, she fell twice resulting in a fractured back and then a broken hip. We and Hospice were not informed of her last fall for 24 hours when they finally tired of her screaming in pain. She succumbed to her broken hip and misery 3 weeks later, after a week's stay in the hospital and a move to another facility. There, they could only make her as comfortable as possible. Addington is only interested in filling rooms for payment. Though a few health workers were concerned, their management was not.

Horrible experience. It's great for independent living, but not assisted living. Doctors don't show up or return calls. Nurses always too busy no call backs. Rooms not vacuumed and cleaned as promised. They also screwed us out of money.

They have roaches in the apartment. The individual must be truly independent or have a private nurse.

The director of dining needs to do better. I asked about my mom’s dietary needs and I got blown off. How does this place stay in business seriously? Not to mention she was beyond rude and looked like she was too busy to take my request.

I took a tour with a professional group a couple of years ago. Staff was kind and friendly then. Facility was beautiful with good amenities. Fast forward to today. Previous staff no longer there. I visited twice for business reasons and to inquire about services. Receptionist couldn't get me out the door fast enough. Says managers are always out of office or in a meeting. Gave me what I thought was an business card for an executive director, but it was the wrong card. I got a terse response to my email of inquiry. I cannot recommend this facility to families I service because of rude treatment.

Moved our 99 year old Mom (has dementia, a fall risk & on Hospice) into Memory Care [date removed]. Mgmt said they worked w/Hospice & the residents in mem. care are checked every 2 hrs. By March Mom had fallen 3 times, one of which she was taken to the ER & req'd stitches. As a result, we decided to put a camera in her room w/mgmt's approval. Discovered then the 2 hr check WAS NOT HAPPENING -- plus other residents were wandering in & out of her room at all hrs day & night w/no staff supervision. Mgmt's solution to the 2 hr check was to put Mom in a wheelchair & leave her in the Commons Area all day long. She fell a 4th time on [date removed] in the Commons Area & had to go the ER again. At this point Hospice recommended a bed alarm to use in her bed so when she gets out of bed, an alarm goes off letting staff know. Mgmt. would not allow it because they considered the bed alarm “a restraint” which IT ABSOLUTELY IS NOT! We then gave our 30 day notice & moved Mom to a safer facility!

It was really clean. We picked this community, because it was an assisted living facility, and it looked more like an upscale house. I would tell a friend, don't do it. The doctor for the facility never showed up. My loved one was getting increasingly ill, and they did not address her symptoms.

My mother in law recently passed after spending 5 years at this facility. They provided virtually zero care and are only concerned about monthly fees. All glitz and no care behind the scenes. STAY AWAY

After touring Allegro multiple times (former name of Addington Place) and subsequently attending some social events I signed up for the waiting list, including a $5,000 fully refundable deposit. After the name change to Addington Place my wife and I attended a couple more social / sales events with the same sales woman we had been working with. Ultimately we decided to move to another Senior Living community. When I contacted this representative asking for a refund she informed me that a new company had bought Addington Place and fired her along with the other sales reps I had met. When I called the new Director, [name removed] he told me he would get me the refund but it would take some time. After stringing me along with promises like "you should have it by the end of the week" he suddenly did a 180 and told me my deposit was non-refundable, despite the contract clearly stating it was refundable. You can't believe anything these people tell you.

This place really went downhill. The previous director and head nurse were much more experienced and qualified to run the facility after they left it just kept going downhill slowly but surely! Im guessing it’s not a very good company considering they can not keep good staff. In my opinion not many there are familiar with dementia including the nurses. The director tells you they can handle care that they can not. The staff is cold they don’t want to be there and you can tell.. they have a couple people left that still care but that’s about it. You pay a lot of money for an outdated building and poor care

I did not see any activites. My loved one had dementia, so they were not really eating the food. The value for the money was okay. My loved one sat for days, without any one attending to them. There is a new director, but the previous director was not on top of things. They need more staff in the memory care unit. I thought it would be a perfect fit for my loved one, but it turned out to be the wrong fit.

I was very unhappy with Woodbourne Place. I would tell others to make sure before you sign any paperwork that you know exactly what you are signing for and understand it. Due to our experience, I would not recommend this facility to others looking.

A dangerous and unsafe facility. My 96 year old mother was left sitting in a chair overnight. Aides do not carry pagers. Serious safety concerns. Sales pitch made empty promises Run do not walk away

I do not know about the retirement residents, but they are definitely not good at the assisted living aspect side of care. There is no care plan in place, he has fallen out of the bed several times. I am having trouble getting call backs from staff, they say they do but I am not getting the calls. They are very polite, nice and the facility looks fantastic but the response from staff is just not there like it should be and is being paid for.

My mom has lived there for a few years not and even though we have tried to work with them, they have consistently been unable to give her medicine on time (even when allotted an entire hour to do so) or to even refill her prescriptions accurately or on time. Every time I think things have settled and smooth out, something else happens where my mom is suffering because they can't hire or keep good staff. Beware of this place.

Based off our loved one's experience and my time there the only thing would have to say: I would tell them to look for another place. ....