Senior Lifestyle - Main

The staff initially did not communicate well. After a few meetings with the leadership, it did improve. The after hours (evening staff) staff care is terrible. They are supposed to check on my sister every two hours. They did not do this even after we brought it to the attention of the Manager. The staff was also coming into my sister's room and taking her depends and wipes. They are definitely not customer focused.

I visited the facility 3 years ago. I did not visit recently. I'm on the waiting list for a large 2 bedroom. It does not look likely that I will ever make it to the top of the list.

Cleanliness is good. Staff is friendly but sometimes careless. Food/dining is good. Room size is adequate. Quality of care is good but administration is lacking. It is taking a lot of effort to get things coordinated.

The location and some of the people here as well as being close enough to friends from where I used to live are what I like best about this place. Not so that fact that this is an old building with issues

Oh and Artis was not ok as well. They don't have the knowledge on how to deal with dementia patients. They only want to deal with easy cases. They too will send your family to the hospital to get evaluated and put on something .A lot of hidden fees and they don't stay consistent with their prices. Park Place doesn't have surprise charges nor do they send your family out to psych wards and get drugged up. They're more Hands-On. The only downfall maybe I would say is not enough staff but the staff that was there was kind, caring and helpful.

There were no permanent admins for the 2 months we were there and the head nurse left after we arrived. Not for someone who is ambulatory. Most of the residents were not. It felt more like a nursing home than assisted living. But the rooms are nice and large. My family member was diabetic and the food options were not designed for her.

Laundry is always mixed up. Wrong clothing sent to his room. A lot of times doesn't get done when it is supposed to. They don't always clean his room or empty the garbage. Communication with management is spotty. Sometimes waiting long times for responses or resolutions.

Some of the staff are good, caring, and loving. We still have issues from time to time with the laundry and putting clothes away properly. Meal times are still a concern, but I can see a huge improvement in the overall situation. The staff are more attentive with making sure residents have their drinks and meals together. I will say they still need to get a better time frame with how long the residents have to wait to be served. Sometimes they are sitting at the dining tables for a good 20-30 minutes before the food comes out. That may be the kitchen staff or lack of communication on their part!??

Some of the staff weren't very helpful. Room was out of soap. Asked 3 separate days and was never refilled. They did have some activities that were good, but you had to be there to encourage your loved one to participate. Food was awful.

Been here 2 years in July 2026 there's a reason it's one of the most inexpensive senior apartments on the north side building is old , elevators and plumbing need a lot of work maintenance leaves a lot to be desired not always addressed quickly food is mediocre, they nickel and dime you for everything that needs to be done [Amount Removed] for this [amount removed] for that[amount removed] for that, and not necessarily well done, just a little tired and worn around the edges it's sort of sad. I will say most of the staff is wonderful friendly respectful and there are a lot of programs to do those are the positive things

In the beginning, [name removed] was recovering from surgery, so we liked the idea of monthly health assessment and possibly moving her to independent living from Assisted Living where she was initially placed. Also, it had good ratings, the sales person was friendly and informative, and the fact it was a rental, not buy in. But, what actually happened is that there was no monthly health assessments. Even though we requested, it wasn't done and we were billed for additional services that we didn't use. Also the health side was really lacking in assisted living- missing prescriptions, lack of responses. We had to fight with management to get charges waived and to get the assessment completed to move her down to Independent living. She has successfully moved to independent living and it seems to be much smoother.

The on boarding was unsatisfactory. The ED was terminated the week after move in. There is a systemic cultural problem from the top down of complacency. Billing is inaccurate and the phrase "just pay it and we will sort it out" is the standard as answer. The new ED has been onsite almost 6 weeks. There has been some improvement but it is far too slow. From the outside looking in, it appears that corporate is disengaged and "it will get fixed when it gets fixed". The plus side is that Mama adores her care givers and nurses. She said the food is amazing and they have a great selection. She has also voiced her issue on some of the things that bother her (smell in her hallway and failure to do laundry/change linens).

Experience started very positive until my step mother's health rapidly declined then my father's also declined. Addison is not very responsive to increased needs. Both my father and stepmother were under hospice while residents at Addison. Hospice was required to ensure adequate emotional and physical needs were met. Addison did not provide these services. Addison did refer a hospice service that they customarily use. Addison is a safe choice IF your loved one is in reasonable physical and cognitive shape and still fairly independent

They are doing a number of improvements to the facility. the apartment was a nice size. I did not like that the activities were spread out in many different buildings and locations. This makes it difficult to navigate in the winter.

We have not been pleased with Addington. Staff turnover has been high. Charged us for highest level of care yet there was no reason given nor upgrade to care.

This community stood out to us because they offered a one-time fee with no additional add-ons, unlike the other places we toured, and they even provided a complimentary month. The building was clean with no odors, located at ground level, and had a stronger staff-to-resident ratio than others we considered. We also appreciated that we didn't have to go through an extensive financial vetting process. While the experience hasn't been perfect and we are still working through a few challenges, the staff has been outstanding overall. Everyone is kind, though there are moments when communication could be better. After having my mother with us for so long, it has been an adjustment to hand over day-to-day care to others, but she seems happy - and that is what matters most.

Would not recommend due to staffing changes. We picked them because of the location.

She agreed to it, it was 10 mins from my house, cost, has in ground pool and nice front grounds to walk around

I wanted a very expensive place for my aunt. She was very wealthy. It was very costly and my aunt passed away six weeks after I moved her in there she had asthma. They were not giving her her asthma medicine. One of the nurses even approached me when I was emptying my aunts room out crying saying that my aunt just said she needed air so I wasn't happy at all with them. The communication was poor with the staff.

It was not a smooth process at all, they didn't even know his medical needs, apartment ok, no carpet so makes it very slippery.