Senior Lifestyle - Main

They tell you they are going to do things but they don't. They will ask for feedback but then never implement it or make any changes. There are very few activities and I would not recommend this community currently.

We entered in with unusual circumstances with a more end of life hospice situation. From a hospice standpoint, The Club required a 30-day notice to terminate your agreement with them. In a hospice situation, how on earth can you know when to give 30 days notice? So at the end they still expected that, and I feel that's kind of ghoulish of them. From a financial standpoint, they were more concerned about money than they were about people and caring for the residents. I would not recommend it for anybody going in for a hospice situation. They didn't have the ability to service people in need of 24-hour care. They sometimes responded 11 hours after a call was put in. They just weren't capable of handling it. I think they were understaffed, the staff wasn't educated enough, and the management just didn't care. My loved one was in such despair over the situation that I had to move her out. And they still insisted on 30 days notice and payment for the next 30 days. For a person who's older and unable to do things for herself like my loved one, it was not a manageable situation It caused my loved one panic. But for people who are capable of taking care of themselves, it's probably fine. That was not our situation. The management is the problem - they came by several times and said call us any time you need something. We can support you. But each time I called, I left a phone message and nobody responded. The non-administrative employees were all caring and giving and trying to do the right thing. It was management that was the problem.

A lovely facility, nice ongoing activities & very nice apartments...Unfortunately not suited to us as we require a first floor apt & covered parking

Ask about the training of the staff, The patient staff ratio, what enhancements are included in memory other than just locked doors justifies the cost for memory care. Communication was not good with the staff and I would not recommend this community to others.

I would tell others that I think they did not have enough proactive measures when it came to treatment during the covid period. They did not push back enough and as a result people were locked int heir room for extended periods of time. They have had a lot of staff turnover and I believe they are understaffed. The facility is beautiful and apartments are large and they were accommodating with price, but I think as they get more experience it it will be better. They are now starting to open things back up so that will be nice.

My wife rang her buzzer for over an hour and no one ever came to her. I called them and they only have 1 line there and the mailbox is full. When you call, you cannot get a hold of anyone. I ended up driving up there and was ringing the doorbell for 30 minutes and no one ever answered.

ratings above

The community is one of the best in the area, and our loved one loved it here. I would definitely recommend this community to other

They did not deliver on what they promised us in the beginning. The promised they would take care of everything and that did not happen. Next thing I knew they said I needed 24 hour nursing care after they said she would be the highest functioning residents on the floor. She also took several falls while she was here, I did not feel like they were qualified.

It is right for some and not for others. It hasn't been the right fit for my loved one. We are planning on moving my loved one out. The response to the pandemic and the food hasn't been good. The food was delivered to the residents during the quarentine. The residents received cardboard milk, and food that wasn't recongizable by the residents. This has been a big challenge. Some items were a hassle and invasion of space.

There were some issues with the community being short staffed, and not caring for my loved one the best they could have. The staff was middle of the road; some were good, and others weren't. I feel this wasn't the best community for my loved one.

We chose Marquis Gardens Place because the availability at the time. I would want others to know that the administration of the facility was very hard to work with. My mom went in at a certain reasonable price and the amount of money that they were charging to do things that we had no control of was unreal. It ended up going up hundreds of dollars a day and before we pulled her out we were paying a ton more than what we came into it paying. It also seemed like they were understaffed and the staff were not trained properly in person. Overall, it was not a good experience for our family.

I would want people who are looking into Clen Moore Place that the facility is very beautiful, but that they did not do a very thorough assessment on my mom before going here. Within a few days of her moving in, they said they realized she needed more care than they thought, which was going to cost more money. I also think that they were understaffed. They did not tell me there was a 3,000 community fee for joining, so that was shocking to me. I took her out rather quickly, and I got very little money in return. This is more of an assisted living facility, so I would recommend if that it what you are looking for, but not if your loved one needs more care.

We chose this community mainly because of the staff members [names removed] also it is a half a mile from our house. The apartment itself is a nice size for my parents and we like its newness. They are in independent living moving towards assisted living and are able to make that change without moving. They have undergone new management. Before this change, the facility would get a 5, but since the new management and COVID it has gone downhill. Due to COVID, they are not cooking the meals here. Before COVID the food was great, but now is it not good. I would not recommend this community right now due to the management change and COVID.

We had my sister in law at Lakeside. They worked well with me. Care depended on what staff was on that day. They had a lot of misc. fees after we moved out. They turned it over to a collection agency without even speaking to me about it.

This community is listed as an assisted living, however, the care was not available without begging for it. The LPN in charge was very difficult to deal with, medications were not administrated as prescribed and it was very disappointing and frustrating. The food was okay, not great. We chose this community because if seemed very friendly and like they were on the ball at the time, the director was an RN and we thought that would be a big plus, but it wasn't.

There are some good staffing there and some other staffing I did not care for all. The food was good. The room sizes and layout were really good. I had given them a chair alarm to use for my mom. They never put the chair alarm on her chair. My mom fell and hit her head and had to go to the hospital.

It is a big adjustment for someone to move into a Senior Living community. The room sizes are nice. It is a long walk for a lot of people to get to the elevators. They have a small patio for outdoor space. My mom has had good and bad experiences with the staff.

My understanding would be that they would be taken care of all his needs however, while he was there he developed pressure ulcers and there were not attended to at all. My dad had severe dementia, he would lay in bed all day and he wouldn't eat and drink. He then had to go to the hospital for severe dehydration and stage 4 pressure ulcers , upon release had to go into skill nursing and he passed away soon after.

They seem to be dedicated to keeping things at the community clean. The staff is great; they are even bringing us our meals to our rooms and they go above and beyond. The food is good, although it is a little fattening. The main thing is that they cannot accommodate for special diets. Previous to the Covid-19 pandemic, they had adequate activities, however they could have been better and had more.