Senior Lifestyle - Main

My father has been there a little over a year and I believe there has been 3 different general managers running the place. The amenities are great, sadly my father just sits in his room and doesn't socialize, so not sure it is worth the cost for him. But for those who do like to do things and meet people, it seems lovely. The food has taken a turn since COVID and the cost cutting measures are definitely noticed with less and less meat/protein and more noodles. But still good.

We felt they did not sell the place very well during our tour. They did not offer 3 meals a day, 5 days a week. They also did not offer a free gym membership. They did not offer a lot of amenities that we were looking for which was why we chose a different facility.

The apartments are the most spacious I have seen in the area. and the community is beautiful. Depending on the level of care your loved one needs, I would think twice about this community. The family will need to be very involved in the care needed for their loved one. The community isn't full staffed to care for the residents' however, the staff they have is lovely. My loved one doesn't care for the food offered. There are several residents that don't care for the taste and options available for meals. They aren't able to accommodate some dietary restrictions, and they sometimes offer a low salt option. The temperature of the food is improving after the community has received feedback from residents about this. If you need your meal delivered to your room due to being ill, the meals may not show up.

We really like the hominess of the facility, it does not feel like a nursing home but it really has that family orientated environment and our loved one is very happy there. She absolutely loves the meals and dining service and the activities she likes to participate in she enjoys. However they could work to improve and the nurse responsiveness to families especially when it comes to medication management.

They are short staffed just like everyone else is. It does not seem like there is a lot going on - at least with her. They do call us and keep us well informed and updated on what is going on and if there are any changes. They are as attentive as they can be during these difficult times.

Initially it was an awesome experience in terms of how they tried to make us feel at ease and it seemed like it was going great. Once we signed the paperwork I felt like they just completely flipped things around and I was not happy. There were many things that they did not explain to us up front that were major surprises to us. When we got to her unit, they did not clean it prior to us her moving in. They did end up cleaning the apartment and admitted to the mistake and gave us some money off of the first months rent so that was great. I understand that the executive director is very busy, but I think she needs to be more accommodating to the newer residents to help them feel more at ease. We are hoping there will be some improvements in the future.

Our family had an in person tour and it was not a bad tour experience it was just not what we had hoped for or expected

Firstly the food is good, but the way it's setup makes it costly. Out of the rent you pay, a certain amount is allocated for your meal plan. However, the meals are expensively priced. That amount they give you won't last you the entire month, so you'll have to end up cooking or eating very little. Overall I would advise others to not go there, they pretty much scammed me as far as I'm concerned. I liked it and I decided I did want to live there because there's a pool and I liked everything else. I'm able to cook and I didn't like that there wasn't an oven, but I could make do. I kept telling them that I can't rent anywhere until I sell my home. I was adamant about that, I don't know how many times I mentioned that. I also hadn't even put my house on the market yet, so I needed to get it ready to sell. I am handicapped and my mobility is limited and slowed down. I signed an agreement and I thought there was an understanding that I DID want to rent there IF the room I liked the most became available. I also thought that everything was SUBJECTED TO the sale of my home, but it was not and I had to start paying rent in December. Because of that I've lost about [price removed]. Which is a lot of money for someone with limited funds. My living expenses in addition to what I was used to making have become costly, I have unfortunately went through all of my IRA on top of having to pay almost [price removed] for basically nothing. I feel scammed. I would have not signed it or I would've made sure the words "subjected to" were in the agreement. It was done in such a way that I had no idea that I was signing an actual lease to start renting in December. I thought it was an agreement that I would lease the apartment if and only if my home was sold when the apartment became available. It was the week of Thanksgiving when I saw the place and I had to pay rent the following month, although I never moved in. If what happened to me didn't happen - I would've loved it because it was close to where I used to live and I was familiar with the area. It was the perfect place. There were so many things they would've taken care of that a lot of places charge you extra for. Even though the food plan was a little expensive, I really liked Aspire at West End and I'm sorry to say I genuinely feel like I was scammed.

Just like other places right now Addington Place just did not have enough staffing to adequality service their cliental

The staff were very nice but the community was very spread out and it did not work for the layout that we wanted for my loved one. It just didn't feel very homey and my loved one had trouble getting through it due to how much walking is required.

The people we met on the tour were super nice. But the facility was too big, a little more expensive, and not quite the right fit for my mom.

You get what you pay for. She picked the place because of the size of the room. She does not care for the food. She has met some residents and workers that are very nice.

I think it is really important for other families looking into Spring Oaks to know that you have to provide your own things such as bed pads, diapers, etc. Absolutely anything and everything.

It was not a good experience. Her arms were always bruised up and red. This was a [price removed] mistake. They were not able or equipped to handle memory care residents. They were always short staffed and had a lot of turnover. While she was in the hospital her medicine was refilled and had never been taken while in the facility. So we paid for it and it wasn't used. Meals where fine. If your loved one is further along in their dementia or Alzheimer's then I would not recommend this place.

Seemed most residents were memory care and only saw about 20-30 residents during the tour. Great community overall.

After repeatability telling them my friend was going to be there two weeks only,and he was a Vietnam veteran, and advising them that this was coming out of his pocket, the salesperson went ahead and charged him [amount removed] we had to fight with them only to get a [amount removed] refund,which made it [amount removed] for two weeks, could have stayed at the Ritz for less, all they’re concerned with is there commission and they took advantage of a veteran

I was not crazy about Park Creek Place, it had a run down feel to it.

We chose The Club at Briarcliff because my dad had a friend moving here. It is a younger community, the average age of residents is around late 70's so people are much more active and social, so it is a great place if that is what you are looking for. The staff have been great and they have a lot of things provided activities wise. The food itself is good, but right now they are short staffed and they have 2 different shifts. My dad sometimes has to wait over an hour to get his food and they have been running out of food as well. Another downfall we have had is with the administrative staff, but regular day to day staff have been great to work with. The facility itself is beautiful, it looks like a castle. They have balconies that look over the river, it is just impeccable.

This community was nice but my loved one just did not care for it. The residents said the food was not good and we did not feel like they could care for all my loved ones needs.