Senior Lifestyle - Main

I found most of the staff to be friendly and helpful. Upper Management is useless. House keeping is good, but depends on the person you get. Communication is fair and requires follow up to get answers. The move in process was fair, but needs work. Need to ensure stuff works in apartment before you move in. The majority of the meals are poor quality, burnt, small portions and just poorly served. Management needs to address a persons concerns. It's hard to get follow up there. Need to hire more staff especially on weekends. I would not recommend this facility.

My mom is a resident at The Sheridan at Oak Brook and the experience has been okay. Housekeeping is good, however, they need to address schedules. They don't give residents a window of time for cleaning. If the resident isn't there, they skip that week. The food needs improvement. Also, additional staff is needed as dinner takes two hours due to staff shortages. Overall, it's expensive for what you get.

We left after a few months due to service. They need to improve on their staffing and communication.

The staff is super friendly but getting things done is next to impossible. They have even come into my loved ones apartment multiple times at 6am to give meds (it was the wrong apartment apparently). They were charging $[removed]/month EACH for medication assistance that we never signed up for. The food is awful (inedible according to both of them) and we just found out that my dad has lost a significant amount of weight. At times, they didn't bring them dinner at all even though they had ordered it. (They pay $[removed]/mo for their dinners to be brought to them.) We are now having to look into an alternate meal delivery service. I realize every place will have some issues however, they've been there since [date removed] and it's still happening (the med assistance happened again yesterday morning.) It's frustrating. My husband has become their handyman since they can't get anyone to fix leaks and such. That said, the staff is very friendly. The apartment itself is spacious, homey and bright with an outdoor balcony and a nice view. And the van driver ([name removed], I think) is wonderful and takes great care of my dad when he takes him to work and back twice a week.

The staff members are very friendly but there is just not enough of them. The reason for the 4 rating for quality of care is because again there is just not enough staff. They reuse a lot of food and the meals aren't always what the menu describes and the food is often over done.

We love the facility location. Staff generally has constructive attitudes. They need to reduce the turnover. The staff is not always aware/informed of my mom's special needs.

[name removed] is the vice president of sales for Addington place. He was incredibly helpful far beyond what is required. They need to improve on residents access to the internet and long distance phone calls.

The staff members are very sweet and helpful, however they could learn how to accommodate special dietary needs of patients---specifically puréed. Based on the experience we have had so far, we would recommend the Walden Place community to other families

The facility is clean and accessible. It is smaller and has a home like feel. Some of the staff is great, others not that good. The administration team left. Not sure if by choice or if asked to leave. Communication with family is subpar. My family member's refrigerator is not functioning properly. We told them repeatedly since a month ago. Still no repair. Internet WiFi is poor. Housekeeping is fair. Food is not good.

I toured with Lincolnwood place and honestly it seemed depressing and in need of some updating. It was styled in a dark way (dark wood, dark furniture). The people were very nice.

I am currently a resident at Seasons Courtyard. The receptionists have been great. The sales person who talked me into purchasing made promises that did not happen, which was disappointing. The food is pretty good quality. I've been pleased, but a lot of the other residents think that the food is awful. Overall, I would recommend Seasons Courtyard as an option to others. It could be a great fit for some.

My loved one was previously a resident at Aspired Living of La Grange. I will preface this review with the fact that new management took over a month before we moved our loved one out of this facility. We didn't notice many changes in that month, though. The staff are nice, but the turnover was so high. A lot of the time they just had agency people as CNAs and Memory Care attendants. None of the staff are trained in Memory Care. The turnover wasn't just CNAs, either. The turnover was high for department heads, nurses, etc. They went months without a head of nursing, head of Memory Care, or an Activities Director. I think there might have been a handful of staff that lasted the two years we were there. The new head of Memory Care had just received their certification in Memory Care the week that we left. The facility seemed very understaffed, all the time. Sometimes I'd see staff sitting on their phones instead of interacting with the residents. It has been my experience, for residents that need Memory Care, that putting your loved one in a facility that only specializes exclusively in Memory Care will lead to better outcomes. Those facilities that cater to all levels of care, like Assisted Living, Respite, etc. don't have staff properly trained, in the required skills, to help residents with dementia or Alzheimer's. The meals seemed to be very good quality. I think that this was a major plus for the facility. There were not a ton of activities, especially since there was no Activities Director. I just saw on their website that the job is still posted, unfilled, too. The housekeeping was sub par. The staff had a policy to ask a resident for something a maximum of 3 times. If they refused 3 times, the staff would not push it. Well, sometimes these Memory Care residents need help. Whether they refuse or not, your staff needs to find a way to help. At this facility, they didn't want to upset the residents. At our new facility, everyone is trained to handle these situations, redirect, and work together to solve problems. At Aspired, the staff just seemed to leave well enough alone. My father began to self isolate. He really was deteriorating, on a downward spiral. He lost a lot of weight. They brought him his meals, to eat, alone, in his room. If he didn't eat, he didn't eat. He refused to participate in activities, so they left him in his room most days. He refused to shower, so he went weeks without one. I would have have to shower him, change his clothes, and his sheets, myself. We finally moved our loved one to another facility out of concerns for his health and well being. I am happy to say, he has come back out of his shell and is thriving again! I think Aspired is a beautiful facility in a great location. It is perfect for residents who can mostly take care of themselves and just need some assistance. However, I can't recommend it for Memory Care. It was ok when my father was pretty self sufficient, but as he began to deteriorate, the lack of quantity and quality of well trained Memory Care staff was very apparent.

The meals that are prepared at Legacy at Willow Pond for the residents is just awful. Based on the experience we have had so far, we would not recommend this community to other families who are looking for a place for their loved ones.

Don't move here. The neighbors are great. Main issue is meals and the way they are administered. When we were looking for a place this had a villa available. The issues that we are having now started after we moved in. Changes were made to the meal service. Some cooks left and they ha trouble hiring new cooks and servers.

They seem to have a remake of the same food all day this is what the other residents were saying. They didn't seem to have a lot of activities when I was around. The biggest thing was the trip to Walmart The people that I was hearing from was it was 2 hours that included traveling too and from didn't leave much time to shop. Overall, it was the best place, and I visited quite a few before selecting Copper Springs.

It was a good place for an interim stay. We are not staying however; and relocating to a more affordable location. We were not presented with a handwritten final cost in advance. We were given flat daily rate, but her assessment drew much higher cost on top, and then the community fee, all of which we didn't know final tally until she was already in place. We had nowhere to go then. Mom was fresh out of surgery requiring no pressure on her broken limb for eight weeks straight. We were looking for interim recovery location, but even so the cost is extreme even for interim short term. As a result, and after 12 weeks post breakage of her limb, we were accepted at another location with much lesser assessment points; overall cost is almost half. I would say if you have a rather substantial money flow, then put your loved one at Woodbourne Place. Woodbourne personnel were kind and understanding. However, personnel may be leaving as we found out the parent company has been bought out.

We toured with Park Creek Place and it was just okay. We found that facility inside looked very dated and the staff that we interacted with were just so-so. It was not the right fit for us.

My mother in law thought Lake Barrington was dark and she didn't like the vibe there. The apartment they showed us was dated and very dark. She loves having her own washer and dryer in her apartment at [removed]. The elevators there were really slow and she didn't like that either. She knew immediately that Lake Barrington Woods was not the place for her. People were very nice, but she didn't like it. She also likes that the independent living is separate from most of the assisted living and totally separate from memory care. But she likes to know that those communities are available to her as she gets older. At Lake Barrington Woods they have mixed living and it kind of felt like a college dorm totally different from [removed].

Lincolnwood Place was not as well lit, and more worn, but was very competitively priced. It had comparable accommodations to the other communities we visited. But, the more urban, near-north Cook County location was less appealing than the Lake County community my Mother-in-law finally moved into, a short time later.

Assisted care and 24 hour nursing care was not provided to the level as was promised to us. I wasn't impressed with the aids very much. It seemed like most of the aids just did not want to work. There was a few nurses there that I thought truly cared for their patients. I definitely wouldn't recommend them to anyone at this point. They have some work to do to create better care and communication with family.