Senior Lifestyle - Main

They seem to be doing a pretty good job. It's kept pretty clean, no concerns there. They are a little understaffed on the weekends though. I haven't had any complaints about the food so far. Overall they are doing a good job.

Clean, very attractive surroundings - nice common areas & dining room, individual studio or 1 bedroom apartments provide comfortable privacy when desired. Well-kept outdoor courtyard & front porch. Caring friendly staff with varying levels of care to suit wide range of residents. Activities daily, encouraging residents to be active. Nice social time at meals. Costly, but you get what you pay for.

There are some of the staff that are great, but there are a few that are pretty rude, and we have had a few problems with them more than once. The sales staff and the head nurse are quick to respond to an email, but accuracy can be an issue we have had some medication errors, that were caught first by my loved one. They have a great calendar of events, but there could be some more stimulating options. They do not manage the food very well, it's nice that they have a little log book for requests. I think just following through and being consistent would be helpful. We liked that they were a newer facility, and beautifully decorated, and they designed the building with memory care in mind. It's nice that it's a flat rate where it's all included.

Overall, good. My sister has been there a little over a month and is "settling in". The staff is kind, and happy. They are open to suggestions. My only wish would be that they try to engage her more in more activities. They offer, she says "No thank you" and that seems to be the end of their efforts. I know they can't force her to do things but I am concerned that she spends too much of her day isolated in her room. She has been a very gregarious person most of her life and it is sad to see her this way.

It didn't seem like there was anybody there. It seemed more like a resort, than a community. I couldn't get a sense of how it really was, it felt staged. It seemed like there were actors as opposed to people living there. People seemed like they were dancing in the halls and I just thought there is no way that is what living here is like.

We just went in for a quick visit so I didn’t get at much detail on them but I would probably rate them somewhere in the middle of all the ones I saw. It looked like they had good social program but the building was a little more outdated and worn, especially for the cost.

My husband was there for only 6 weeks and then he came home. He was happy there. He had no complaints. Staff was Great at that time. He said there was not a variety of meals. They served the same thing frequently.

I'll keep it simple. No issues w the physical facility. The dr said she needed to be checked every hour and I had to tell them twice to do that. She was only there a week, so not much else.

The staff are very sweet and attentive. The place needs a major spruce up- patches walls, etc. And there are safety issues- water gets scalding hot in the resident's rooms, they placed bathroom cabinets so that he hits his head getting off the toilet. That was so they could lock up any products that a resident might accidentally drink. Only it's never locked anyway- so just a nuisance. Ever since a national corporation took over they've lost their best and most experienced staff.

It is independent living but there is no health care. Administrative staff is unfriendly and not interested that we would like those benefits that were offered when we moved in and are not now available. The salon and massage was included in our club cars money but it was taken away. Also a payment disagreement with the executive director took away an excellent physical therapist. The food is good and portions are large. This is the ONLY place to use the club money and the menu doesn't change often. There are many and varied. For the value for cost I'm not sure. Our rent went up 7% in January and I was told it went up the same amount the year before also. This raise was blamed on inflation but but inflation was not 7%. I do enjoy being with most of the people we've meet in the past year. I do enjoy that most people are mobile on their own.

Criticisms are: doctor on staff, awkward transition between Evergreen and Wellspring, and quality and consistency of nursing care. The grounds are lovely, as are the rooms.

A month or so ago, I would've given much higher numbers. But they lost their main nurse for memory care and things have gone downhill since then. They are currently understaffed. They need a second nurse. And they need a new chef. The food is not very good.

Over all I give them a 3 1/2 some area are making improvements others need work.

Your staff is excellent, I think some residence are not Assistant Living. They seem to be more skilled care, especially when they're falling asleep at dinner or lunch and they sleep until the tables are all cleaned up at the dinner table. Also, they need to feed some people.

They over promise on staff assistance. I had to hire a private aide to make sure my dad is taken care of. Have had issues with sheets not being changed when needed. Room cleanliness is an issue. I'm disappointed at lack of activities. Giving the facility another month to get their act together or I am moving him. They are having difficulty keeping staff so there is a great deal of turnover. I know they are working at fixing it but for what I pay I won't wait forever.

There is only one bathroom in a 2 bedroom apartment. There is no dishwasher or microwave in the kitchen. I had no ice cube tray in the freezer. There is no washer and dryer. Hook up space did not have electric outlet. I had to buy stackable washer and dryer but door to space doesn't fit. Shower is small. Salon doesn't do gels or acrylic or pedicures. Games are offered but difficult to get in to established foursomes. Meals are decent but wine or beer only is available on Friday and only one. is offered. Happy hour one drink is offered every Thursday.

Everyone was friendly. They could have better food.

Don't send someone who needs people to check in and make sure they are actually coming down for meals/not holing up in their apartment. I asked when she moved in and they promised they would. The vegetarian options were extremely limited and repetitive. Pasta with sauce multiple times a week A few months later she went over 30 hours without eating. No one checked in even when I asked.

The staff is nice. Food needs improvement. No fresh fruits or vegetables that I can see . Processed food. The care takers are very nice with the clients.

I would just say that the management team is not 100% honest in what they say. You really need to be local so you can personally check on your own loved one. They just tell you what they think you want to hear.