Senior Lifestyle - Main

We have not been pleased with Addington. Staff turnover has been high. Charged us for highest level of care yet there was no reason given nor upgrade to care.

This community stood out to us because they offered a one-time fee with no additional add-ons, unlike the other places we toured, and they even provided a complimentary month. The building was clean with no odors, located at ground level, and had a stronger staff-to-resident ratio than others we considered. We also appreciated that we didn't have to go through an extensive financial vetting process. While the experience hasn't been perfect and we are still working through a few challenges, the staff has been outstanding overall. Everyone is kind, though there are moments when communication could be better. After having my mother with us for so long, it has been an adjustment to hand over day-to-day care to others, but she seems happy - and that is what matters most.

Would not recommend due to staffing changes. We picked them because of the location.

The people living there are a nice bunch. The lay out of the apartment when I just came in was not good. There were issues with the air quality inside because the heater had mold. The dishwasher was not functioning ,had stagnant water, there was a noise through the night!

It was not a smooth process at all, they didn't even know his medical needs, apartment ok, no carpet so makes it very slippery.

I have a lot of trouble with staff returning phone calls. Most of the staff English is their second language. The room sizes and activities offered are good.

I have personally found that the head administrator is very unprofessional in how she deals with sensitive issues. She often will bring up these issues in group meetings in front of other residents. She does not work through issues in a timely manner and seems to only get involved when there is a crisis. I would say to anyone looking at this place to ask some very specific questions that pertain to the needs of the person that wants to live there. Many folks are doing well, but if you have any health issues, this might not be the best place for your loved one. Many of the residents are very nice people and friendly towards each other. They have a sense of community. They seem to socialize. They do gossip. However, there are problems with food. They do not have any menus in places for people with special dietary needs. The quality of food is very inconsistent. Many times, food brought to the rooms has been sitting around and is barely warm. They do a lot of deep fried foods. No diabetic friendly menus. Gluten-free, dairy free diets seldom get any variation past a chefs salad, but what ever they put in the salad still makes those with allergies sick. You also get charged extra if the food is brought to the rooms even when the residents are unwell to go to the main dining area. Management is inconsistent and does not solve problems in a professional manner. Most of the RNs are great, but one is challenging on residents. There's a turn around with staff. This area trains people to be cnas but these people leave once they have their certificates. Sometimes short staffed during the week. Always understaffed on the weekends.

Re the assisted living facility: The food is good enough, the food service is terrible. Dispensing of medication is generally accurate but not always. The call button on the pendant is always answered, but sometimes with a long delay (like, half an hour). The advertised weekly bed change happens usually but not always. Nursing station is unnecessarily noisy in the late evening. Residents generally say this place is better than most assisted-living places.

Courtyard Fountains would be good for someone really needing a retirement community. There are good maintenance people and the kitchen staff does try. The food was not that good and I am vegan and there were almost no options. The meals arrived at the table cold and the service was slow sometimes. There were occasions when there was no hot water. They did seem to have fun activities and I enjoyed the opportunity to use the green house.

Some of the staff needed to be retrained who cared for my mom. My mom had dementia and she didn't want to bother anyone or complain. My mom was a dear sweet woman. I would come in to visit my mom at lunch time and she would be laying in her urine. Her clothes would be wet along with her bedding. Very disappointing.

Addison is a new management company that started here on [date removed]. I know that a few people have been let go and a whole lot have voluntarily left. The administration is all new expect for one person. They aren't anywhere as friendly as the previous people (when [community removed] was the management company). I am hopeful that things will settle out positively.

The studio apartments are too small. The blinds are cheap and do not work very well. Maintenance is slow to respond. The floors are uneven.

Work staff friendly, the food is not as good as it was a couple months ago. Good entertainment provided.

My husband was there for only 6 weeks and then he came home. He was happy there. He had no complaints. Staff was Great at that time. He said there was not a variety of meals. They served the same thing frequently.

I'll keep it simple. No issues w the physical facility. The dr said she needed to be checked every hour and I had to tell them twice to do that. She was only there a week, so not much else.

The staff are very sweet and attentive. The place needs a major spruce up- patches walls, etc. And there are safety issues- water gets scalding hot in the resident's rooms, they placed bathroom cabinets so that he hits his head getting off the toilet. That was so they could lock up any products that a resident might accidentally drink. Only it's never locked anyway- so just a nuisance. Ever since a national corporation took over they've lost their best and most experienced staff.

It is independent living but there is no health care. Administrative staff is unfriendly and not interested that we would like those benefits that were offered when we moved in and are not now available. The salon and massage was included in our club cars money but it was taken away. Also a payment disagreement with the executive director took away an excellent physical therapist. The food is good and portions are large. This is the ONLY place to use the club money and the menu doesn't change often. There are many and varied. For the value for cost I'm not sure. Our rent went up 7% in January and I was told it went up the same amount the year before also. This raise was blamed on inflation but but inflation was not 7%. I do enjoy being with most of the people we've meet in the past year. I do enjoy that most people are mobile on their own.

Criticisms are: doctor on staff, awkward transition between Evergreen and Wellspring, and quality and consistency of nursing care. The grounds are lovely, as are the rooms.

A month or so ago, I would've given much higher numbers. But they lost their main nurse for memory care and things have gone downhill since then. They are currently understaffed. They need a second nurse. And they need a new chef. The food is not very good.

Over all I give them a 3 1/2 some area are making improvements others need work.