Senior Lifestyle - Main

We just went in for a quick visit so I didn’t get at much detail on them but I would probably rate them somewhere in the middle of all the ones I saw. It looked like they had good social program but the building was a little more outdated and worn, especially for the cost.

Some of the staff are good, caring, and loving. We still have issues from time to time with the laundry and putting clothes away properly. Meal times are still a concern, but I can see a huge improvement in the overall situation. The staff are more attentive with making sure residents have their drinks and meals together. I will say they still need to get a better time frame with how long the residents have to wait to be served. Sometimes they are sitting at the dining tables for a good 20-30 minutes before the food comes out. That may be the kitchen staff or lack of communication on their part!??

Some of the staff weren't very helpful. Room was out of soap. Asked 3 separate days and was never refilled. They did have some activities that were good, but you had to be there to encourage your loved one to participate. Food was awful.

Been here 2 years in July 2026 there's a reason it's one of the most inexpensive senior apartments on the north side building is old , elevators and plumbing need a lot of work maintenance leaves a lot to be desired not always addressed quickly food is mediocre, they nickel and dime you for everything that needs to be done [Amount Removed] for this [amount removed] for that[amount removed] for that, and not necessarily well done, just a little tired and worn around the edges it's sort of sad. I will say most of the staff is wonderful friendly respectful and there are a lot of programs to do those are the positive things

In the beginning, [name removed] was recovering from surgery, so we liked the idea of monthly health assessment and possibly moving her to independent living from Assisted Living where she was initially placed. Also, it had good ratings, the sales person was friendly and informative, and the fact it was a rental, not buy in. But, what actually happened is that there was no monthly health assessments. Even though we requested, it wasn't done and we were billed for additional services that we didn't use. Also the health side was really lacking in assisted living- missing prescriptions, lack of responses. We had to fight with management to get charges waived and to get the assessment completed to move her down to Independent living. She has successfully moved to independent living and it seems to be much smoother.

The on boarding was unsatisfactory. The ED was terminated the week after move in. There is a systemic cultural problem from the top down of complacency. Billing is inaccurate and the phrase "just pay it and we will sort it out" is the standard as answer. The new ED has been onsite almost 6 weeks. There has been some improvement but it is far too slow. From the outside looking in, it appears that corporate is disengaged and "it will get fixed when it gets fixed". The plus side is that Mama adores her care givers and nurses. She said the food is amazing and they have a great selection. She has also voiced her issue on some of the things that bother her (smell in her hallway and failure to do laundry/change linens).

Experience started very positive until my step mother's health rapidly declined then my father's also declined. Addison is not very responsive to increased needs. Both my father and stepmother were under hospice while residents at Addison. Hospice was required to ensure adequate emotional and physical needs were met. Addison did not provide these services. Addison did refer a hospice service that they customarily use. Addison is a safe choice IF your loved one is in reasonable physical and cognitive shape and still fairly independent

They are doing a number of improvements to the facility. the apartment was a nice size. I did not like that the activities were spread out in many different buildings and locations. This makes it difficult to navigate in the winter.

We have not been pleased with Addington. Staff turnover has been high. Charged us for highest level of care yet there was no reason given nor upgrade to care.

This community stood out to us because they offered a one-time fee with no additional add-ons, unlike the other places we toured, and they even provided a complimentary month. The building was clean with no odors, located at ground level, and had a stronger staff-to-resident ratio than others we considered. We also appreciated that we didn't have to go through an extensive financial vetting process. While the experience hasn't been perfect and we are still working through a few challenges, the staff has been outstanding overall. Everyone is kind, though there are moments when communication could be better. After having my mother with us for so long, it has been an adjustment to hand over day-to-day care to others, but she seems happy - and that is what matters most.

Would not recommend due to staffing changes. We picked them because of the location.

She agreed to it, it was 10 mins from my house, cost, has in ground pool and nice front grounds to walk around

I wanted a very expensive place for my aunt. She was very wealthy. It was very costly and my aunt passed away six weeks after I moved her in there she had asthma. They were not giving her her asthma medicine. One of the nurses even approached me when I was emptying my aunts room out crying saying that my aunt just said she needed air so I wasn't happy at all with them. The communication was poor with the staff.

It was not a smooth process at all, they didn't even know his medical needs, apartment ok, no carpet so makes it very slippery.

I have a lot of trouble with staff returning phone calls. Most of the staff English is their second language. The room sizes and activities offered are good.

I have personally found that the head administrator is very unprofessional in how she deals with sensitive issues. She often will bring up these issues in group meetings in front of other residents. She does not work through issues in a timely manner and seems to only get involved when there is a crisis. I would say to anyone looking at this place to ask some very specific questions that pertain to the needs of the person that wants to live there. Many folks are doing well, but if you have any health issues, this might not be the best place for your loved one. Many of the residents are very nice people and friendly towards each other. They have a sense of community. They seem to socialize. They do gossip. However, there are problems with food. They do not have any menus in places for people with special dietary needs. The quality of food is very inconsistent. Many times, food brought to the rooms has been sitting around and is barely warm. They do a lot of deep fried foods. No diabetic friendly menus. Gluten-free, dairy free diets seldom get any variation past a chefs salad, but what ever they put in the salad still makes those with allergies sick. You also get charged extra if the food is brought to the rooms even when the residents are unwell to go to the main dining area. Management is inconsistent and does not solve problems in a professional manner. Most of the RNs are great, but one is challenging on residents. There's a turn around with staff. This area trains people to be cnas but these people leave once they have their certificates. Sometimes short staffed during the week. Always understaffed on the weekends.

Re the assisted living facility: The food is good enough, the food service is terrible. Dispensing of medication is generally accurate but not always. The call button on the pendant is always answered, but sometimes with a long delay (like, half an hour). The advertised weekly bed change happens usually but not always. Nursing station is unnecessarily noisy in the late evening. Residents generally say this place is better than most assisted-living places.

Courtyard Fountains would be good for someone really needing a retirement community. There are good maintenance people and the kitchen staff does try. The food was not that good and I am vegan and there were almost no options. The meals arrived at the table cold and the service was slow sometimes. There were occasions when there was no hot water. They did seem to have fun activities and I enjoyed the opportunity to use the green house.

Some of the staff needed to be retrained who cared for my mom. My mom had dementia and she didn't want to bother anyone or complain. My mom was a dear sweet woman. I would come in to visit my mom at lunch time and she would be laying in her urine. Her clothes would be wet along with her bedding. Very disappointing.

Addison is a new management company that started here on [date removed]. I know that a few people have been let go and a whole lot have voluntarily left. The administration is all new expect for one person. They aren't anywhere as friendly as the previous people (when [community removed] was the management company). I am hopeful that things will settle out positively.