Sagora Senior Living

Some of the staff was not very friendly and did not have a very good attitude. We were not happy with the care services that they offered and the attitude of which they performed these services.

I didn't like this place. Seemed more transient than a permananet living facility. However mother in law lives there and loves it.

I would tell them not to go here. The community is liars. They don't speak the truth. The community told me one thing and then another thing happened. My loved one is a wonderer, and the community stated the community was secure. They allowed me to speak to the nurse on staff to give me reassurance on my concerns, and that it would be fine for my loved one. My loved one was able to leave the community on three different occasions. The police had to be called three different times to find my loved one.

Unfortunately this place has gone down a lot in the last year or so. My relative has been there and the management, communication and overall care has greatly declined. We are looking for another place. I'm posting this in hopes of helping other families with the difficult task of finding the right home for their loved one.

Brennity might not suit you! Cottage can be nice, but my experience has not. The cottage was not painted as promised and the selling agent for Brennity lied about it. So my house has nail holes, wall that are damaged and the house next to mine is a ghetto. Selling agent avoided talking about it! Horrible condition and management knows and does nothing about it as it continues to deteriorate. I have fallen twice...once in a hole in my back yard. Turned my ankle fusion, and then in the main building when the director's dog knocked my over. Still suffering from those bruises. Other neighbors were given a free golf cart. Again, the selling agent lied and said my golfer husband had refused the free cart...what golfer with a golf membership refuses a cart????? Then there is the dinning room, avoid it. One employee was so rude to my husband and me, that we never went back. Lots of complaints, and management will not act! Then there is book keeping.... you get the idea. Find a safer, easier place to live. I regret being here and want to get my money back.

Clinical staff is completely incompetent. If you have a loved one that can not advocate for themselves, I would strongly reconsider. I give this facility zero stars.

This place is suppose to serve three balanced meals. The food is bad, bad, bad. Tiny servings and if you want to be malnourished go there. Complaints have been made to the director with no avail. Corporate office, well, you can not find there phone number. These people are suffering, please if someone is reading this that can help please do so. I consider this an emergency.

We had a TV stolen while my mom was there. Management was absolutely NO help.

Run away as fast as you can. They will say anything to get you in. And once in watch out. During the lockdown I was told the help was coming in and visiting the residents. Asked my father and said would just drop off food and leave. My father called for help once because he wasn’t able to get out of bed. The aid came looked at him told him it wasn’t his job and left. I had to hire a private CNA to go in and check on my father because I wasn’t allowed in. When she brought my dad out informed me room was filled with dirty dishes, bed unmade and stunk. Upon examining my father we realized he had taken a terrible fall and called an ambulance. He never went back.

This has been an experience!! Not at all what is advertised. Problems left and right. If you are able to stay with your loved one daily or all day! That would be best! Speaking from the memory care side! 2 and 3 people to take care of 12-15 residents, makes no sense! No cleaning in rooms being done, no help eating, just place a plate in front of them. No one knows cpr or how to help a choking resident. No one comes when pulling the help cord in the rooms. Please be aware and watchful of your loved ones if choosing this facility.

After having my mom @ Heritage Place in Burleson for over a year, there were at least 4-5 different directors, 4-5 different chefs and countless other sales reps. (Massive admin turnovers...bad sign). The food was CONSISTENTLY TERRIBLE and we were spending ave $200 month on food ourselves. Workers there were superb (and very under staffed), but management was HORRIBLE. Never enough help in the dining room and always a very FRUSTRATING experience trying to get lunches. A $1500 non refundable deposit to cover all redo's when for when we vacated...then they are withholding $200 fee from our monthly refund to cover clean up on the apt...(which was left in pristine condition), Plus not paying us for the 4 days of refund due us. Some of the management rules were terribly absurd and kept changing with each director. I WOULD NOT...REPEAT... NOT GO HERE. We also have other relatives there and trying to get out also.

At first (March 2019) I would have given 5 stars. Today I am really irritated with this place The food is really good here but the care staff has not a clue what the left or right hand are doing!

My mother lives here it’s in deplorable condition. But that’s not what bothers me as I understand construction but the beautician is preying on my mom. She tells her what to tip but has now mentioned that her birthday is [date removed]. Expecting a gift or money is wrong

We had our parents there for over 3 years with the last year costing over $108,000. We had to move them to a higher level care in January 2019. The Brennity agreed to stop charging as we turned the rooms in January. They continued to auto debit out of their accounts in February. They agreed to refund February for both our parents and never did. On top of it never returned even one phone call, then mom passed in February and this overcharge issue is still not resolved. This is a $10,000 overcharge that was never refunded as agreed. So after spending over $300,000 over the last 3+ years, we cannot even get a return phone call.

Our mother was here in their Memory Care facility from [dates removed] 2018 and we did not have a good experience here. Beware. The management cares more about the bottom line than for the care of the residents. They do not have care and activities tailored around the resident's individual needs and preferences, but instead they have blanket rules for everyone, regardless of their capabilities. They took away my mother's independence that she could safely have, affecting her dignity and self worth. New policies were initiated WITHOUT notification, causing extreme distress to my mother. When concerns were brought to their attention, the general manager was patronizing. There were several times when we believe we were told untrue things, including they said policy changes were due to state law, when they were just facility policy changes. This was verified with a state agency that it was not state law. A reassessment appears to be partly fabricated. And a final bill was mailed and they were dishonest in saying a bill had been previously provided when it had not been. They attempted no good faith efforts whatsoever. In addition, promises were made prior to move-in that were not fulfilled. I personally overheard how my mother was treated when I was on the phone with her and the tone and manner is which the staff member spoke to my mother was indefensible. There was a definite lack of communication, and primarily they were non-responsive and ignored me.

I have been at Landon Ridge Assisted Living since September 28, 2018 and am having to move due to non-service and food. I would like you to know what I have been dealing with all these months and have reported verbally and had management come to my room to find out what has happened. Nothing has been done about these complaints. 1. Not enough staff and the staff you have is rude and uncaring. They make you feel they are doing you a favor. 2. Staff comes into my room and take drinks from the refrigerator. I’m paying for these 3. Elevators and front doors do not work 4. Television cannot get reception due to your Wi-Fi problems 5. Baths not given when requested – they wake me up at 10:00pm to give me a bath 6. Medications not given when due – on 2/12/19 PM meds were not given. 7. Medication test was to be given on Monday, 2/11/19. Still have not received 8. Laundry not returned and staff cannot locate (designer towels from Neiman Marcus with initials) 9. Food is horrific. I have not been down to the dining room in weeks. Some days I don’t eat at all unless my family brings me food. 10. Room not cleaned for 12 days 11. Competent residents cannot get information regarding their payments or any information 12. No activities on the weekends 13. Residents feel this company is out to get money and not give services. 14. Had a UTI test and culture and still have not received the results. Had to go to another doctor in Houston to have this taken care of. I will be moving out on the 18th of February. I have paid for services I was promised and not received.

I had a family member live here and it was an awful, awful experience. We were given false information to coerce us to sign a contract to move in. They attempted to administer wrong medication several times. There were so many problems I don’t even know where to begin. But above all us, these people are heartless. Individuals without compassion have no business in healthcare! Not even a condolence after her passing. I would never recommend this place. And all state agencies will receive formal complaints in the near future.

I had a family member live here and it was an awful, awful experience. We were given false information to coerce us to sign a contract to move in. They attempted to administer wrong medication several times. There were so many problems I don’t even know where to begin. But above all us, these people are heartless. Individuals without compassion have no business in healthcare! Not even a condolence after her passing. I would never recommend this place. And all state agencies will receive formal complaints in the near future.

This place here is very prejudice toward minorities, the staff is wonderful but the management that's in the corporate offices are very very rude and disrespectful to they staff, I've witnessed it.

Although it is a beautiful building the services are lacking. The memory care is nothing like they promote. Mismanagement of meds, inconsistency with activities and snacks, no reminders for the daily tasks that dementia patients need. I could go on but do your research and proceed with caution if you are searching for a memory care facility for your loved one. They deserve better than what Heartis can provide.