Sagora Senior Living

The community was clean and well taken care of, and the sales rep that we dealt with in the beginning was fantastic. However, they had a huge turnover rate with upper management the entire time our loved one was there. We know covid was a tricky situation but we feel they used that as a crutch to not engage and interact with the residents. They sold the place has assisted living and that it was great, but they really should be experience with memory care. Our loved one was found wondering through the nights, and another memory care patient wondered into our loved ones room multiple times. They raved about how delicious the food was, but the food was absolutely awful, they went through two chefs while our loved one was there.

I am thinking of taking my husband out. He has fallen and they do not know how he fell. The first time his medications were due for renewal, they waited until he ran out so they could use their pharmacy instead of VA> they did tell us they were gonna take him and drop him off at his appointments. They are very understaffed and when you talk to the director he says they are not understaffed. They have 1 nurse for the entire facility, that is for independent living, assisted living, and memory care. They have their doctor come in without any authorization and prescribe sedatives for memory care patients. Overall it has not been a very good experience.

Food is pretty good, and marketing presentation awesome. Return on investment is the metric that dominates. “Compassionate Care Is our Calling,” and Patient First” are not contracts or promises. They often raise rents and adjust expenses accordingly as vacant apartments upend profit planning. Bristol Park has had 2 executive directors and at least 4 "Interim Directors" during the last 16 months. Recognizing the level of assistance our family member needs, we agreed to pay a couple thousand dollars extra each month for the maximum level of care in addition to the regular apartment rent. Yet even the basic services like call buttons that sometimes go unanswered, and a fresh glass of water next to our family member is beyond expectations We constantly clean the dirty dishes in the sink, find an overflowing laundry basket, personal hygiene supplies disappearing in large numbers, bathroom unhealthy. After over a year of reality, we would not recommend Bristol Park to anyone.

The community is understaffed and does not appreciate their residence. I am not satisfied with this community and I would not recommend it to others.

I live in a very small room! I only drink water!

Before the quarantine times, I would have rated our home close to great. Our office staff as short as ours is now (as well as maintenance and housekeeping and service) the staff cannot keep up the same when it did before. We understand, but it is difficult, at least now.

Services that were promised when moved in has been cut drastically but no cut in rent paid to Holiday. Food has really gone downhill. Have to eat whatever is delivered to apt. Management will tell you what they want you to know. Do not follow through with what they tell you. Could not recommend anyone to move in at present time.

We haven't been able to visit since April, and the communication has severally been lacking between the staff members and the residents and the staff members and the families. Our loved one fell outside and she had to get herself over to a tree to get yourself up and the staff didn't know about it. She had also fallen in her room, she was able to pull the cord to get help but the staff members did not tell us about it like they should of, we had to hear about it from our loved one.

This facility is gorgeous, but don't let the good looks deceive you. My grandmother has been @ Heritage Place in Burleson for quite a while now. In the time that she has been there, there have been so many different directors that I have lost count (at least 7 or 8) and in between the changes there is frequently no one in charge on-site. They also cannot seem to keep ANYONE in ANY position for any length of time (nurses, chefs, dining room help, etc.) which is a testimony to the horrible management. I have also lost count of the times that I have called with a concern or question, only to be told that there was not a nurse onsite that day. What the heck?! Most of the aides, especially the weekend crew, are wonderful & caring in spite of being CONSTANTLY WAY UNDERSTAFFED! Because of the staffing shortages, the wait times for a response when the resident calls for help can be ridiculously long. When the dining room was open, there were never enough staff there either and the wait time was always close to and sometimes more than an hour. The food is CONSISTENTLY AWFUL (think back to your old school cafeteria... yeah, that bad!) Frequently my grandmother makes a sandwich in her apartment because the food is burned, under cooked, too tough to chew, you get the idea. I WOULD NOT...REPEAT... NOT GO HERE. We have tried to convince grandmother to move but she doesn't want to go through the stress of moving again. I have complained several times to several different managers and all you get are excuses.

Mgmt and residents relations are average. A lot of msgs never get passed along. The food quality is poor. Other than that the overall atmosphere is above average.

The food is the only thing I have an issue with.

They don't deliver their promises. Instead of spending on needed, overdue, repairs, they change what already works, wasting the money. A chef who should have been fired years ago, but won't be, because he knows someone at corporate. Even when we get good workers, corporate either changes them, or fires them. Instead of making good on promises, managers have to make excuses, probably to keep their job. They overlook good management employees, for ones that are corporate "yes men". All this, and more, while raising our rents at an exorbitant and unfair rate. Any rules they make, if enforced at all, are done so, inconsistently.

They have some good caregivers there but they are underpaid and many seem to not care about the residents. It is a big a corporation and it is money driven and not care driven. Their management team is not honest, they cover up things and try to hid things. It has not been a good experience with them. When we first moved, it that presented that could provide services that they could not provide. It is disturbing. The meal are fantastic and they get three good meals a day. Families have to supplies all toiletries for the residents.

My mom moved and didn't get the therapy services she needed for a week. They came out and did their assessment, accepted her, and then didn't have any of the paperwork ready and we waited five hours with in my sitting in wheelchair. Finally, we got her in and it took an hour to get a caregiver to come help my mom. A few days later, my sister was there and a comment was made by a caregiver that if she couldn't sit up on her own, she shouldn't be there at all. There were a few nice caregivers, however, I would never recommend this place to another family.

Old and again no updates. Price was higher than those we rate 5 star.

Marketing person forgot about appt, but wonderful facility manager [name removed] took me on a tour. Very kind man that the residents obviously have great affection for. Lots of walking. Limited parking. Nice place. Update - no one ever called to apologize or follow up. Would not recommend. Shame. Nice place for the most part.

Beware. This facility will escalate the level of care cost 30 days after move in by 20% up tp 800% of what u signed up for. Initial cost around 5k. First escalation at 30d mark up to 5.8k with potential to go to 8k per month. Front office will not talk to u or return calls. Exec director requires two week notice for face2face meeting then cancels. Finance office raides ur bank account without notice with "costs" without ur agreement. Cant get free of residency agreement without 45d notice and $1,000 min. "Move out" penalty compensation. Sad too as direct hands on care staff are really good at interaction with resident even though they work short staffed and with little support. Housekeeping is good and Chef [name removed] makes some above average meals with good presentation and variety. This is a sagora property.

This facility was 2 years old; I was there late afternoon and it felt too quiet, too inactive; the rooms were nice. It would not have met my sister's needs.

The facility looks very nice. The staff are friendly, seem caring, and are kind to residents. If your family member needs oxygen monitoring or management, this is NOT the place for them. Our main priority in choosing this facility last August, was oxygen management and monitoring. We were assured they were capable of providing this service. Oxygen monitoring and management has been an ongoing problem for 10 1/2 months. It is a roller coaster ride. Weekends have been a problem, weekdays are somewhat better. It will be good for a week or two, then back to the same problems of our loved one walking to an activity or a meal at the beginning of red, then it's at the bottom of red when they are ready to return to their apartment. NO one changed it, or even knew what the level was. Our family members had to finally begin dropping in to check on it to make sure our loved one wasn't walking without enough oxygen to last an hour for meals or an activity, and the return to their room. This has caused stress, frustration, and at times anger that management is unable to put a plan in place to resolve this issue. Poly blend clothing returns from the laundry so severely wrinkled that it is not wearable. Towels, and other laundry items become lost and staff or family has to go look for the items. There are choices for meals, however the food is fair at best. No one expects it to be gourmet, however you do expect a hamburger to be cooked through, a grilled cheese to have melted cheese in it, soup to not taste like boullian cubes. Some herbs would improve the taste of items and not compromise health issues residents might have. There has been a lot of staff turnover during the past several months. It seems that staff needs more training, and accountability from supervisors. No place is perfect, however I don't think it is unreasonable for assisted living communities to be accountable for the services they are supposed to provide. I believe 10 1/2 months is a reasonable amount of time to put a plan into place that will work while providing better care for residents. This has been a very disappointing experience.

This place smelled really bad.