Sagora Senior Living

I had a family member live here and it was an awful, awful experience. We were given false information to coerce us to sign a contract to move in. They attempted to administer wrong medication several times. There were so many problems I don’t even know where to begin. But above all us, these people are heartless. Individuals without compassion have no business in healthcare! Not even a condolence after her passing. I would never recommend this place. And all state agencies will receive formal complaints in the near future.

I had a family member live here and it was an awful, awful experience. We were given false information to coerce us to sign a contract to move in. They attempted to administer wrong medication several times. There were so many problems I don’t even know where to begin. But above all us, these people are heartless. Individuals without compassion have no business in healthcare! Not even a condolence after her passing. I would never recommend this place. And all state agencies will receive formal complaints in the near future.

This place here is very prejudice toward minorities, the staff is wonderful but the management that's in the corporate offices are very very rude and disrespectful to they staff, I've witnessed it.

Although it is a beautiful building the services are lacking. The memory care is nothing like they promote. Mismanagement of meds, inconsistency with activities and snacks, no reminders for the daily tasks that dementia patients need. I could go on but do your research and proceed with caution if you are searching for a memory care facility for your loved one. They deserve better than what Heartis can provide.

The nursing staff was friendly enough. However, when my great grandfather fell in his room in late March, he was moved to Southcrest where he had surgery and spent his final days until his death on [date removed]. They are seriously all about the money. Not even a simple “I’m sorry for you loss” from these people, but rather, you need to pay us for the ENITRE month of June plus this late fee. Oh, and for his podiatrist care in June 6th, um what? His toenails sure as hell weren’t clipped at the hospital the day before he died. If you want a compassionate place for your loved ones, this isn’t it. The kicker here is, we had his stuff cleared out the 1st or 2nd day of June and would have been happy to pay half, but you know, greed and what not. We simply can’t get over the fact that absolutely NO apology was issued when he fell or when his death occurred. Oh, and can we please get the details on his fall and when it actually occurred? Had he been lying there for hours? In the halls, you can frequently hear other residents screaming help me and it takes a long time for any help to arrive.

READ YOUR CONTRACT!!! Before you decide to entrust this place with your loved one, do yourself a HUGE favor and READ YOUR CONTRACT!! They require a 14 day notice before you decide to terminate your stay INCLUDING DEATH!!! So if your know the EXACT DATE your loved one will die, you can plan accordingly and save yourself a$1000-$2000 in PENALTIES for a untimely death!!! NO EXCEPTIONS!!! Talk about insult to injury. This place has absolutely NO DECENCY and NO ETHICS to present a son who just lost his mother with an invoice for lack of notification of the 14 day window. IT"S A DEATH PENALTY what a terrible way to get one more payment. As a consolation we were told to READ YOUR CONTRACT. So I am passing this message along to everyone to not make the same mistake we did. While she was a tenant at Landon Ridge in Kingwood they had a management change due to excessive complaints that were supposed to have been remedied by a "new staff". This ended up being another miss in the performance department. Please look elsewhere for an ethical alternative. This place should not be on your list.

READ YOUR CONTRACT!!! Before you decide to entrust this place with your loved one, do yourself a HUGE favor and READ YOUR CONTRACT!! They require a 14 day notice before you decide to terminate your stay INCLUDING DEATH!!! So if your know the EXACT DATE your loved one will die, you can plan accordingly and save yourself a$1000-$2000 in PENALTIES for a untimely death!!! NO EXCEPTIONS!!! Talk about insult to injury. This place has absolutely NO DECENCY and NO ETHICS to present a son who just lost his mother with an invoice for lack of notification of the 14 day window. IT"S A DEATH PENALTY what a terrible way to get one more payment. As a consolation we were told to READ YOUR CONTRACT. So I am passing this message along to everyone to not make the same mistake we did. While she was a tenant at Landon Ridge in Kingwood they had a management change due to excessive complaints that were supposed to have been remedied by a "new staff". This ended up being another miss in the performance department. Please look elsewhere for an ethical alternative. This place should not be on your list.

Worst Community Ever!! My family member was not taken care of at this community. The Director was pushy to get us to move in and promised a lot that was not delivered. The only plus was some of the caregivers who work there are compassionate and do a great job for very little pay. Others were rude and in it for a check. You have got to have a heart and passion for working in memory care otherwise do something else. There was an apparent lack of adequate training for the caregivers on communication skills, providing care and handling behaviors. My family member was often dirty and unkempt and her room a mess.

My mom moved from another community to Heartis in [date removed]. Mom needs daily reminders for all her daily physical needs. It has been 7 months and I've had four conversations with the executive director and the director of nursing and nothing has changed. The calendar showing the activities is a joke. I've taken Mom to an activity and no one shows up to oversee it. They have also left Mom at physical therapy two times. At that point is when I realized I would be moving my mom out as soon as possible. The employees that care for my mom are the sweetest. They have been very kind and loving.

Extremely disappointed in this place. We had such high expectations of our loved one getting healthy and stronger at this place !! Turned out to be the total opposite. Staff extremely lazy...... once they suck you innand sign on the dotted line.... your parent is just a number. ITS ALL ABOUT MONEY !!! They are NO DIFFERENT FROM OTHER FACILITIES YOU HEAR ABOUT. Beautiful place on the outside...... BUT YOUR FAMILY BETTER BE VERY HANDS ON AND STAY ON TOP OF WHATS GOING ON ....... boy we’re we fooled !!!! VERY LAZY NURSING STAFF !! Do not depend on them at all to care for your loved ones!!! TRULY SAD.......

If your parent(s) need any assistance, don't bother placing them at Andante. We had my father at this facility & we were constantly having to keep on top of the Staff. His room smelled urine since his clothes were piling up in his hamper, they should've had the courtesy to ask us would we like them to wash his clothes twice a week instead of once, instead allowed his room to smell. They gave us short notice before his meds were out with 2 pills remaining. He ran out of toilet paper & they would not give him a roll until the family dropped toilet paper off. The list goes on & on. Disgusted how this facility takes advantage of people's money. Don't bother!

This is the worse senior center I have ever seen!! Danagerest practices. They leave their residents at stores, doctors etc alone for hours and hours, some residents not able to be alone like this, panicking. When r they going to be picked up? Where do they wait to be picked up? What door did I come in? How do I pay for my items? These r some of the panicking questions they ask The activity director and/or assistant's job is to go with them to stores, events etc. If they could be alone in a big store, etc they wouldn't be in the nursing home. They r suppose to wear name badges, they do not. Sad

This place is horrible. Don't even think about housing a family member or friend at this home. My grandmother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people. After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher than they said they would. They couldn't even explain or justify the rate increase, using an incorrect points system that was unintelligible. An extra $200-$400/month is a lot of money. They should know that most elderly people are on a fixed income. They are literally just trying to bleed elderly people dry. Heritage (and their new director [name removed]) should be ashamed of themselves.

This place is horrible. Don't even think about housing a family member or friend at this home. My mother lived at The Heritage for two and a half years and they were constantly changing their story about what her rates for the next year would be. They didn't care at all about her financial situation and quoted her different rates than what they quoted other people. After multiple tries our family was unable to negotiate with Heritage to reach a compromise over the price tag. Instead they raised the rate even higher than they said they would. They couldn't even explain or justify the rate increase, using an incorrect points system that was unintelligible. An extra $200-$400/month is a lot of money. They should know that most elderly people are on a fixed income. They are literally just trying to bleed elderly people dry. Heritage (and their new director [name removed]) should be ashamed of themselves.

This is a beautiful facility, but I would not recommend it to anyone. My father died exactly a month to the day of when I moved him in. It is suppose to be a lock down facility. However, on numerous occasions I witnessed the door alarm going off for extended periods of time and no one responding. Also, the head nurse is incompetent and to say she is difficult to work with would be an understatement. The monitoring of medications and fluid intake should be a great concern to anyone with a loved one in this facility. Residents general welfare and prevention of falls is not watched at all. Taking my dad to this facility is the worst decision that I could have made. I will say that the aides on the floor are extremely kind and caring, but they have not been trained on how to attend to the needs of the patients.

My Mom stayed at Heritage for four years at least. In the past 12 months, until we moved out in January, it has had many management problems, staff upset, management changes, home office trouble shooters, etc. Management has started to charge for every little amenity. I asked for a carpet clean on the renewal or our fifth year (I think) year. It was denied they were going to charge to clean the carpet. In my opinion, the housekeeping has gone down hill dramatically over the last four years and they are now charging for a deep clean for example. there are many hidden costs now. In the last year, we discovered a flaw in the medicine giving system and the flaw has endangered my Mom twice. The flaw consists of the RN having to enter any new medicines into the computer before the medicine assistants are able to give it. So as happened with us, if you get sick on Friday, you don't get antibiotic until late Monday ,if then, because the RN has to get around to entering it into the computer. The second time this happen to us is too complicated to explain but it was the same underlying problem that caused my Mom not to get medicine for several days when she was sick. The buildings and landscaping are looking so old and unkempt. I am wondering about the financial health of the company who owns Heritage. We were going to sign the 5th year lease with the $150.00 rent increase. Then we find out that my Mom has been put in a level of care which costs more. This was without a meeting of any kind with the family. The underlying cause was she had eye drops at 4 pm and that caused her to go to the next level of care because she was given medicines more times a day. I said it makes no difference when she gets the eye drops. You can just do it with her evening medicines. The management then refused so we were having to absorb a rent increase of $550.00 per month. I gave verbal notice on [date removed] and written notice on [date removed]. To my surprise, as one can't give notice on [date removed], and the manager even said I accept your notice on [date removed], we were charged for two days rent. To their credit, they did find some refunds for days Mom was in the hospital so we didn't have to pay the full amount but it did seem very unfair after all the problems and our past loyalty.

My stepmom wanted to leave after a few months. Everything was distasteful, especially the food, but the rude management, too. The residents are too afraid to speak up because they get bullied for telling when something is wrong. When things break, they are too cheap to fix them and the residents suffer. If they complain they are humiliated. For all of this, the price seems to be the highest in Brevard.

My Aunt tells us she wishes she could leave. She says she is not treated respectfully and the food is hard to eat. She wishes she never went but now it is hard to place her someplace else.

The Brennity is very emotionally demeaning for the residents, from the management on down. Residents seem to live in fear of telling the management their true feelings about the Brennity . I am seeing things from the outside as a friend to a resident. I feel very sad at the poor food, which seems to be thrown at them like slop. They seem to accept it like dogs who have no choice. I hate to be so blunt but people do need to see beyond the pretty exterior. I am not giving my name so my friend do not get into trouble. I could cry at how the management treats the poor, elderly and defenseless grandmas and grandpas. The Brennity seems to know that once they get you, you can't go anywhere else. Hence, you can be treated poorly and have no recourse.

There are many unhappy people who had to move. They were told for the price that this place was excellent. In reality, this place isn't even average, and they charge 5 star hotel prices. Also, if you notice the reviews, the good ones are from people who never lived here. The people who have lived here, by in large, write bad reviews like I did.