Sagora Senior Living

Before the quarantine times, I would have rated our home close to great. Our office staff as short as ours is now (as well as maintenance and housekeeping and service) the staff cannot keep up the same when it did before. We understand, but it is difficult, at least now.

Services that were promised when moved in has been cut drastically but no cut in rent paid to Holiday. Food has really gone downhill. Have to eat whatever is delivered to apt. Management will tell you what they want you to know. Do not follow through with what they tell you. Could not recommend anyone to move in at present time.

We haven't been able to visit since April, and the communication has severally been lacking between the staff members and the residents and the staff members and the families. Our loved one fell outside and she had to get herself over to a tree to get yourself up and the staff didn't know about it. She had also fallen in her room, she was able to pull the cord to get help but the staff members did not tell us about it like they should of, we had to hear about it from our loved one.

This facility is gorgeous, but don't let the good looks deceive you. My grandmother has been @ Heritage Place in Burleson for quite a while now. In the time that she has been there, there have been so many different directors that I have lost count (at least 7 or 8) and in between the changes there is frequently no one in charge on-site. They also cannot seem to keep ANYONE in ANY position for any length of time (nurses, chefs, dining room help, etc.) which is a testimony to the horrible management. I have also lost count of the times that I have called with a concern or question, only to be told that there was not a nurse onsite that day. What the heck?! Most of the aides, especially the weekend crew, are wonderful & caring in spite of being CONSTANTLY WAY UNDERSTAFFED! Because of the staffing shortages, the wait times for a response when the resident calls for help can be ridiculously long. When the dining room was open, there were never enough staff there either and the wait time was always close to and sometimes more than an hour. The food is CONSISTENTLY AWFUL (think back to your old school cafeteria... yeah, that bad!) Frequently my grandmother makes a sandwich in her apartment because the food is burned, under cooked, too tough to chew, you get the idea. I WOULD NOT...REPEAT... NOT GO HERE. We have tried to convince grandmother to move but she doesn't want to go through the stress of moving again. I have complained several times to several different managers and all you get are excuses.

Mgmt and residents relations are average. A lot of msgs never get passed along. The food quality is poor. Other than that the overall atmosphere is above average.

The food is the only thing I have an issue with.

They don't deliver their promises. Instead of spending on needed, overdue, repairs, they change what already works, wasting the money. A chef who should have been fired years ago, but won't be, because he knows someone at corporate. Even when we get good workers, corporate either changes them, or fires them. Instead of making good on promises, managers have to make excuses, probably to keep their job. They overlook good management employees, for ones that are corporate "yes men". All this, and more, while raising our rents at an exorbitant and unfair rate. Any rules they make, if enforced at all, are done so, inconsistently.

They have some good caregivers there but they are underpaid and many seem to not care about the residents. It is a big a corporation and it is money driven and not care driven. Their management team is not honest, they cover up things and try to hid things. It has not been a good experience with them. When we first moved, it that presented that could provide services that they could not provide. It is disturbing. The meal are fantastic and they get three good meals a day. Families have to supplies all toiletries for the residents.

My mom moved and didn't get the therapy services she needed for a week. They came out and did their assessment, accepted her, and then didn't have any of the paperwork ready and we waited five hours with in my sitting in wheelchair. Finally, we got her in and it took an hour to get a caregiver to come help my mom. A few days later, my sister was there and a comment was made by a caregiver that if she couldn't sit up on her own, she shouldn't be there at all. There were a few nice caregivers, however, I would never recommend this place to another family.

Old and again no updates. Price was higher than those we rate 5 star.

Marketing person forgot about appt, but wonderful facility manager [name removed] took me on a tour. Very kind man that the residents obviously have great affection for. Lots of walking. Limited parking. Nice place. Update - no one ever called to apologize or follow up. Would not recommend. Shame. Nice place for the most part.

Beware. This facility will escalate the level of care cost 30 days after move in by 20% up tp 800% of what u signed up for. Initial cost around 5k. First escalation at 30d mark up to 5.8k with potential to go to 8k per month. Front office will not talk to u or return calls. Exec director requires two week notice for face2face meeting then cancels. Finance office raides ur bank account without notice with "costs" without ur agreement. Cant get free of residency agreement without 45d notice and $1,000 min. "Move out" penalty compensation. Sad too as direct hands on care staff are really good at interaction with resident even though they work short staffed and with little support. Housekeeping is good and Chef [name removed] makes some above average meals with good presentation and variety. This is a sagora property.

This facility was 2 years old; I was there late afternoon and it felt too quiet, too inactive; the rooms were nice. It would not have met my sister's needs.

The facility looks very nice. The staff are friendly, seem caring, and are kind to residents. If your family member needs oxygen monitoring or management, this is NOT the place for them. Our main priority in choosing this facility last August, was oxygen management and monitoring. We were assured they were capable of providing this service. Oxygen monitoring and management has been an ongoing problem for 10 1/2 months. It is a roller coaster ride. Weekends have been a problem, weekdays are somewhat better. It will be good for a week or two, then back to the same problems of our loved one walking to an activity or a meal at the beginning of red, then it's at the bottom of red when they are ready to return to their apartment. NO one changed it, or even knew what the level was. Our family members had to finally begin dropping in to check on it to make sure our loved one wasn't walking without enough oxygen to last an hour for meals or an activity, and the return to their room. This has caused stress, frustration, and at times anger that management is unable to put a plan in place to resolve this issue. Poly blend clothing returns from the laundry so severely wrinkled that it is not wearable. Towels, and other laundry items become lost and staff or family has to go look for the items. There are choices for meals, however the food is fair at best. No one expects it to be gourmet, however you do expect a hamburger to be cooked through, a grilled cheese to have melted cheese in it, soup to not taste like boullian cubes. Some herbs would improve the taste of items and not compromise health issues residents might have. There has been a lot of staff turnover during the past several months. It seems that staff needs more training, and accountability from supervisors. No place is perfect, however I don't think it is unreasonable for assisted living communities to be accountable for the services they are supposed to provide. I believe 10 1/2 months is a reasonable amount of time to put a plan into place that will work while providing better care for residents. This has been a very disappointing experience.

This place smelled really bad.

My auntie tells us she is not treated well. We really don't know where to put here, but we wish we had not put her there. For the money, she is not well served.

Although the location was great we just didn’t feel like this was the right place for mom. On the day we visited there was some type of outing and there was hardly any residents there to see or talk to so it felt kind of empty. It seemed clean enough but not particularly friendly but again, we really didn’t see many people, staff or residents. It just isn’t the right fit for her.

When I first walked in here, I was immediately depressed. I knew right away that my Dad wouldn’t want to live here. He’s a very lively man with a lot of energy and this place was very dark and gloomy. Even just walking up to the facility, there was a woman sitting out front with her walker and she looked depressed. The girl that gave us the tour was nice and everything, but it wasn’t for us. It didn’t feel right to have my Dad live here.

The building was lovely and seemed really nice. This facility just didn't fit my idea of what I wanted. When I visited, some of the residents were playing a bean bag toss. The one thing I really noticed is there wasn't a comradery amongst staff and residents. The other thing I noticed is that you're really only paying for your room, activities, and food. The biggest reason why I did not join the community is that they don't offer continuing care. They don't provide any kind of nursing care. If you need anything, you have to pay for a home health care nurse to come in. And of course, that is going to add an extra bill on top of everything. I would not recommend this facility.

The staff is not very organized. Getting a return phone call (even after 3 days of waiting) is impossible. I had to call on the fourth day and insist on speaking with the charge nurse. Now, 6 weeks later, I scheduled a meeting with this same director of nursing, had confirmation via email, took off work, drove 30 minutes to meet her at the Veraden, got there and learned that she had double booked my meeting time with a staff meeting. I asked when she would be free and was told it would be over 2 hours before she was out of meetings. I did not get a phone call or email in advance to let me know there was a problem with the meeting time. On my way out, I came across the new director, told her what had happened, and all she could say was "I'm so sorry" which is the only thing I heard from any of them. Well, I agree, they are sorry! The director didn't even offer to help me. The building is nice, but the services are not yet organized, delivered efficiently, and certainly, the administration is still learning how to deliver customer service. It makes me angry to think about paying nearly $4000 at the first of this next month. I could go on, but I think my message is clear. AND, I have worked in health care for over 35 years, so I do understand how to take care of people with decency and respect