Sagora Senior Living

Even though this facility is nice and the staff (that they can keep around) is very good, the food is not good. Have been served burnt chicken, raw hamburgers recently. They can't seem to keep staff and they are always short staffed including nursing staff. We pay extra for medication management but they can't seem to let anyone know they are out of medicine until they are down to a day or two of having any left. You can register a complaint, but all you get are excuses. They same excuses all they time.

I was a resident of University for 90 days. I moved in after learning of it on the internet and having a personal tour. I was quite taken with the design of the facility and the 2 bedroom I chose to rent. I was present with appetizing pictures and delectable pictures which were anything but. My definition of independent living was not theirs. There were residents just doors from my apartment receiving hospice care. Had I known that, I would not have signed the rental agreement. The caregivers were seen placing urine-feces diapers in the trash receptacles located in the laundry room where residents do their personal laundry, creating hazardous conditions: the smell was horrific. There are roaches in the facility even after an extermination sprayed. There is no security. There is a resident who has a mental condition who wanders around the complex all hours of the day and night unable to sleep despite being on medication. Residents are heard yelling and crying for help day and night, making it difficult for others to rest and sleep. I witnessed 2 deceased hospice residents taken out of the facility. It was depressing to see that. I know I had make a mistake. I personally felt that the advertising was deceptive and the management team were not forthcoming with what was happening there. I would like to get my $2,000 community fee back. I would would not recommend University Oaks to anyone. On a scale of one to ten, I would recommend a five. Two residents received serious injuries due to falls.

The food is on a scale of 1-10 only about a 5! ! My parents do not eat all their meals everyday and they now want to charge when we visit them if we eat a meal. This is not right, then give us a credit back when they don't eat all their meals ! Yet the staff eats for free everyday! The cleaning which is included in the rent is terrible! Many of the residents know and have said something to management but nothing has been done about it! The dining wait staff is not always helpful or friendly.

The food is on a scale of 1-10 only about a 5! ! My parents do not eat all their meals everyday and they now want to charge when we visit them if we eat a meal. This is not right, then give us a credit back when they don't eat all their meals ! Yet the staff eats for free everyday! The cleaning which is included in the rent is terrible! Many of the residents know and have said something to management but nothing has been done about it! The dining wait staff is not always helpful or friendly.

What they tell you prior to signing the lease is not what is exactly happening after the lease is signed. They changed things. Also the cleaning services they promise are NOT good at all. All the residence know cleaning is terrible but they don't do anything about it. The management staff is not listening. The food is not that good on a scale of 1-10 (10 being the best) the food is about a rating of a 5. The wait staff in the dining room some are friendly some have attitudes like they are doing you a favor and yet your are the paying customer! They do not offer to help or go out of their way at all. They have elected now to charge visitors for a meal and the meals are not worth it, especially when the family members living there DO NOT eat all three meals everyday so why should they have to pay once in awhile for a visitor meal! They talk a good game in the beginning when you are looking at places but the follow up on services need work.

My mom is doing okay now that she is finding activities that she likes. She has been getting more involved. The room is nice and my mom is happy with it too. The only thing is the financial part, they keep sending a wrong bill.

This was a nice looking community. I was not however impressed with this community. I did not get a homey feeling when I visited. They did not seem very professional. The rooms were not as nice as the community we chose.

in general this place is fine. It's safe and clean. However, since meal time is one of the most important times of the day for this population, this is a 0 in my book. My mother lives here and i have eaten with her. The food is not good and the portions are very small. They often tell you that you can't have something additional like a slice of bread or something that is missing from the salad bar. They ask for feedback but nothing gets changed. They have a brunch on sundays. if you go to church and don't get back until 12:15 or so, you will miss out. food is picked over and sometimes they won't fix you an omelet etc. They don't do a good job of replenishing things. So if you aren't there at the beginning you miss out. The rent isn't bad when you start but then they raise it from 8-10%. They will tell you they can accommodate dr. appts but you can only go on certain days and then you have to be willing to wait sometimes up to an hour for them to pick you up. They also take people who are not independent. i've seen folks who need to be in memory care. I realize some may be independent when they start there but they take some at the beginning who are not appropriate.

The heritage Tomball had a hospital feel to it. The place was not welcoming. The room they showed us that my loved one would be in was down a long hallway far away from the dining room. The overall layout of the community was very confusing. The rooms looked like hospital rooms, it just was not what we were looking for.

When we toured the facility we were so pleased. Once we chose it and mom Moved in things were great. She did very well and loved it. Staff changes a lot and that's hard for the elderly. Aside from that, the only other issue is the dining room. My mom hardly wants to go down to meals now, due to not having a set person to sit with or a set table. All the residents have certain seats and people they've always sat with and won't allow any other person to sit there. I think they should assign seats according to apt number. This way people branch out and everyone has a place to be. The way it is now, makes my mom feel insecure and upset to be asked to " not sit here or there". It's quite childish to be honest. Some of the elderly are a lot like small children. The staff should step up. This is after all "HOME".

When we first moved my mother in several months ago, things were wonderful. Since that time there has been a complete turn around with the staff and the care has been awful. No one answers the button when you push it and my mother says she waits all day for help. When I approach the nurses about the problems, no one seems to care that my mother is unhappy and I don't see any changes. On more than one occasion, I have witnessed the management and nurse supervisor speak very poorly and rude to the other staff. Very disappointed in the changes being made, they are certainly not for the better

I heard good things about the Brennity, but apparently the latest management company has let things slip greatly. While visiting recently, I witnessed aids sleeping, playing on their cell phones and generally not looking at the residents whose care they are responsible. My parent's bathroom was absolutely filthy - my feet stuck to the floor in the bathroom. When complaints were presented to a nurse, these complaints were brushed aside as unimportant. Medical decisions are being made by a nurse (who you rarely see out on the wing my parent is on) without consulting the family which I find very troubling. Food allergies aren't given enough attention. Management really needs to start paying attention to what the staff is doing on the weekends when they aren't to be found.

Staff turn-over is extremely high - used to be very good but is falling apart - kind of scary - You never know who is going to be in the front offices - one day they are there and the next day someone new has taken their place - really worried about the direction that corporate is taking-we will see

The head nurse who did the assessment, was really on top of her game! She impressed me the most of the nurses I saw. I wasn't really impressed with the unit upstairs. It was kind of dark and dingey. They had a therapy dog that was kept in the directors office in a cage.

I was so impressed when I first toured emeritus. The place is only a year old so it's very clean and bright. The consultant raved about the food and complimented her caregivers. My MIL has been a resident in the memory care unit since mid October and I'm so frustrated! When I visit there sometimes isn't someone at the front desk. I can count on one hand the number of times the director of the unit has been there. I think she has two positions there and spends most if her time at the other position. The helping staffers are very good to my MIL. They really care about her and she considers them get friends. The food is not wry good and my MIL complains about it constantly. I'm not sure u could recommend this facility to a friend.

Overall I would say they're very clean but there is a huge turnover. They've taken the activities director out of the memory care side so they're just in the assisted living side and they don't have any activities for the memory care folks. The people are really sweet but they don't share information across shifts so I'm constantly having to tell people things again and again. I'm a little frustrated with the activities thing because we're paying good money for that to be a part of the package. It's nice, it's pretty, it's clean and they keep my mother clean and fed which I'm very grateful for but I'm frustrated with the activities.

Staff it's great Value for the money I would rate it as very good Food I would say I like country cooking vegetables meat and cornbread dessert they are a little bit too uppity for me

The staff that actually worked with my husband, were all very nice and very attentive. They always had something to say about him when I came in. On the downside their laundry system was laughable, within two weeks most of my husband's original clothing had disappeared, and frequently things were not washed appropriately, as in they were not clean. They're really scary thing was we were given keys to my husband's apartment and told that when it was locked, no one else could come in. When he became bedridden., I walked into the room, which was locked, and there was another man standing in his room. Turns out anybody with a key can get into 50% of the rooms because they only use two different locks on all of the doors.

Based on my family's experience, this facility has several ongoing concerns. The food quality has been inconsistent, and some promised improvements to maintenance and cleanliness have not been completed. The outdoor areas are often affected by bird activity, creating unsanitary conditions that can impact residents' comfort and enjoyment. Overall, the experience has been disappointing, and I would not recommend this facility.

We love the location, love the patient portal. Maintenance issues are really bad though and there are not enough activities. I just think the residents there are waaaay past living in the real world.