Sagora Senior Living

My mom is a resident in the memory care unit. This place has gone downhill in just a year. Strong urine smell, a staff that never seem to be around when you need them and most do not speak English well. The turn around in staff is very concerning and there is no one on the floor who is in charge. I am in the process of finding a new facility for my mom, and I am now armed with the right information to make a better decision. Don't be fooled by the shiny building and friendly office staff. Things change once they have your money.

Long, confusing hallways with an institutional feel. Pricing seemed high for the place. Limited outdoor areas. Pictures from website are from independent living not assisted living side. Misleading

Elegant, meal good, maybe too fancy? Offered VA Family assistance

My loved one went there from a nursing home. She was there five days before she had to go back to the hospital. The place was very nice. The people were very nice. If we’d been there longer it might have been a better experience. I paid for half a month in May and then I had to pay for June, and she was only there the last five days of May. They won’t give me the money back when she wasn’t even there. I had to pay $4200 for five days. It was a nice place and all and the people are nice, but the cost was really high.

This is a nice community, however the levels of care provided won't accommodate my mother's needs. She needs help remembering to take her meds in the morning. The accommodations offered for assisted living feel like a nursing home and residents are segregated between the two buildings of assisted living and independent living. The assisted living facility had a faint smell of urine when we toured the resident's areas. If they offered something other than small studio rooms for assisted living, it might be an option for my mom.

You get what you pay for. This place had a great value because it was cheap! My mom stayed here for a little bit before I quickly put in my notice to move. Luckily, I didn't have to pay their "NON-REFUNDABLE move-in fee" of $3,000 so it could have been worse. They fool you with their nice design but once inside, service is terrible. Many times my mother had the RECEPTIONIST come to help her up after over 20 minutes of the light going off for help. The staff say they are short staffed many times. I heard the nurse even quit because they didn't have enough people to give care.

I toured this location when I was looking into care options for my loved one and I was not impressed by the experience. The building itself is fine, it looked like they kept the common areas clean and nice looking. I just didn't get a good vibe while I was here. I didn't see many residents out doing things. The person who gave me my tour was very new at the community and couldn't answer many questions. Also, the room I was shown during my tour had a strong urine smell, and was not a good choice to show me.

This property was an excellent choice when chosen. However, there has been a change in ownership as well as five executive directors in five months. Most of the nursing staff are no longer employees, but acquired through a temporary agency. The quality of care has gone down tremendously. The situation became so bad, my loved one and I decided to move to a different facility. A Place For Mom should no longer endorse the Brennity at Melbourne.

It had a dark and gloomy atmosphere, and I got a bad feeling. The residents didn't look happy at all. On the surface it looked clean, we only went to the office for a little bit, we didn't stay for the whole thing. We knew it wasn't right for us.

27 years old and the construction in room looks like it. One hall smelled and flies in DR. Pat nice, grounds nice in the middle . Do not think this will be one of the choices, but it is a good location - too old Pass MIGHT be available by August

Stopped by the lobby to go to Alzheimer's support group, but it was wrong day. My perception was the population is 'too dependent' and aged. But still I will go back and check all Weatherford facilities due to proximity and convenience!

I did not like that one at all. It was very dark and the rooms were really tiny. Sometimes you just walk into a place and you just don't get a good feeling about it. There doesn't seem to be many activities going on. It just seemed dead and cold.

My dad was there about three weeks. He's since passed away. To be honest with you, they wouldn't be high on my list. There were things like my dad fell and no one knew. The night that he fell for the second time there was no nurse and nothing written down of the times when they checked on him or anything - it was like a blank page. They put him in memory care when he didn't need it. The whole time he was there they did nothing for memory care - no classes, no one on one time or even one on six time. This basically left him watching tv all day.

The reason I give them a 2 is that my father moved in there and has since moved into a nursing home. But when we moved him here my brother and I went over there and talked to them and explained the my father might need som additional assistance, well, he did. He had a situation where he required someone to be with him 24 hours a day. They told us they were able to handle stuff and all of a sudden its "we cant do this, we cant do that" and I understand assisted living is different from nursing, but when they tell us they can handle certain things and then say they can't... they should have spelled this out. It was a nice place and everything, and maybe if we have moved him in a couple months earlier he may have been more active, but they should have said what they can do and what they can't.

27 years old and the construction in room looks like it. One hall smelled and flies in DR. staff nice, grounds nice in the middle . Do not think this will be one of the choices, but it is a good location - too old Pass MIGHT be available by August

It didn't seem to have a lot of space for extra curricular activities or separate dining room. Just seemed very crowded and unappealing.

I’ve lived here for 2 years and my main complaint is food quality and nobody is doing anything about it. We’ve had many complaints from residents to the staff and we’ve complained to corporate but nobody does anything.

Chef buys prepared breaded foods. Runs out of staples frequently. rumor is that he gets to keep what he doesn’t spend on food during a month.

A beautiful facility and great concept. However my Person needed help with the Activities of Daily Living (dressing, bathing, toileting, etc.) and was not getting it. Each time I dropped in I'd see a struggle with dressing, clothes on inside out and backward, shoes on wrong feet, still in room, undressed, at mealtime, etc. When I visited My Person was always hungry. Very quickly lost more than 25lbs - and was not fat when moved in. Was hospitalized for severe dehydration, and AKI, after living there without family supervision for only 4 weeks. My Person's room usually had a foul odor, from move-in day onward. The room was not prepared for move-in in spite of a large entry fee paid. I bought my own supplies, cleaned the bathroom, opened the windows and tried to remove the odor. Crumbs, hardware in the walls, etc. from the previous resident were not removed. Trash was not emptied, not even the once/week as scheduled. I found trash cans in the room coated with slime and stinking - the provided trash bags were not put in them, rolls of bags still visible under the sink . Laundry sat in the room wet for days and days until the odor was so foul I set it in the hallway - where it stayed for 3 days. Returned "clean" laundry omitted such a foul odor I took it to the laundromat. The bathroom floor had no drain, and the shower threshold was low, so any water and/or urine, pooled in front of the toilet and ran in the grout through the bathroom wetting any feet that came inside. If bedding was removed, it was often not replaced. My Person suffered through nights sleeping on a zip-on waterproof mattress cover without a blanket using whatever was available for warmth (a rain jacket, clean sheets in the room that were still folded, etc.) I found no towels were put out in the bathroom so my Person would shower and have nothing to dry with, again using whatever was in the room at the time ( pulled blankets and sheets off the bed). There are many activities for those who are lucky and know when those events are happening. When I visited I'd find my person, and others on the same wing, missing out on an activity because they did not know it was available. Meals were often served cold, and often without the proper utensils, or any napkin. I observed residents using the tablecloth to wipe their mouths. The dining room so cold residents were wearing jackets, and so noisy conversation impossible, not to mention the racket was upsetting to my Person. There is much more to write, much worse comments I could make. Many of the staff were working hard, they seems to genuinely care that my Person was cared for, but they just didn't have the time, or perhaps training, to deal with a dementia patient. The activities staff were energetic, fun, and if they were able to get the word out and residents to the events, all would have enjoyed them. I liked the layout of the facility as it offered plenty of space for mobile residents to walk, and was very well-lit. The short of it is, if your Person can have a 24/7 caregiver to stay at the facility to provide the ADL's plus housekeeping and companionship, this could be a good place. If not, the experience can be extremely unpleasant or worse.

We moved my mother to Heartis earlier this year and since then we have had one problem after another - most involving response times and level of care. The former Director of Nursing was awesome but overworked and she eventually left. The current patient care coordinator is also awesome and goes above and beyond the call of duty. However, we know she is also overworked and we wonder how long she will stick around. Some of the caregivers are great and truly love the residents, but they are all overworked and underpaid. Sometimes only one aide is on duty to respond to the needs of an entire wing of residents. Many aides have no experience working with disabled people and don't know how to help my mom transfer from wheelchair to bed to toilet to recliner, etc. Heartis remains consistently understaffed and my mom often has to wait an hour and sometimes more to get a response when she calls for assistance, such as for help going to the bathroom. For what we are paying for her so-called level of care, this is all extremely unacceptable. I always believe that problems with a business start at the top - with management - and that is definitely the case with Heartis. The executive director is never available, won't return our calls and doesn't follow through with any promises he makes. I could go on and on, but I think I've said enough. I'm praying there is another, better place out there that we can move our ladies to. My family has had enough of Heartis. My recommendation: Don't take your loved ones there.