Sagora Senior Living

1. 2 really enjoyed all the residents 2. 3 they had a hard time keeping help and went thru many room cleaners. They would come into each room and ask what you wanted them to do. I feel they should plan on cleaning your whole room and if you don't want something they can tell the cleaner. When they ask what you wanted done they had the attitude that they wanted you to say nothing today. To 3. They were friendly enough so I'll give that a 4 4. Quality of care depended on the staff at the time. Some great others not so much. I'll give that a 4 as while I was there the staff was pretty good. 5. Administrati staff was not good. Couldn't keep employees. A lot of people left all kinds of jobs and I attribute that to administrative handling. 6. Food was terrible. Told everyone a new chef was coming and it would be great. It wasn't, perhaps worse. They were out of a lot of things like milk so no cereal. Many people had cereal for dinner as the food was so bad. A lot of people that can afford it bought food so they would have something to eat if meals were bad. Food left a lot to be desired I would give that a 2 7. Not much to offer - bingo 2 or 3 times a week. Residents would get together to play cards sometimes after dinner. Activities director would bring some music groups in, not quite 1 time per month. Had a happy hour 1 time per week but cut alcohol out as some people overdid it, maybe drank before they got there and then had more Never anything more than a couple of chips and some salsa. Pretty bad, I heard the chef (?) used to make apps but not when I was there. Activities could have been much better. I would give that a 3-. 8. Value for money -was over $[removed] per month but left a lot to be desired. My husband was in 3 different units for dementia and had a higher opinion of them. Would give that a 3

The facility was always raising the rent, and kept changing things in the contract after you signed it. The residents were very nice, some staff members were pleasant. You were pretty much on your own. They said they offered light housekeeping but you were lucky to get it due to them not being able to keep staff. Meal times, a lot of time they would run out of things wouldn't have enough for everyone. If you didn't like some that came with the meal you weren't able to take it off!

All the daily care givers are really good to my mom. They have had huge turnover and weeded out the bad ones. The food is bad. They have hired a new chef. All the management has turned over in the last few months. Maintenance is a joke. They have entered med orders incorrectly. Thank goodness it was nothing that would have hurt her. It's been interesting to say the least. I do think they are trying to improve so we will see.

Understaffed many shifts, long waits on call lights many times more than an hour. Poor communication between residents, administration and aides. Room cleaning is very poor. Food is adequate. Activities are ok but not very dynamic. Trouble getting laundry done. Saw cockroach in the building. Trouble getting assistance for a once per week shower. Dining room is understaffed.

This facility is just an apartment building that houses elderly people. They don’t have 24 hr monitoring. They do meals very strangely which takes about 2 hours to feed everyone. Their housekeeping is lack luster or non-existent. My mother had to beg to get someone to clean her apartment. This is supposed to be a feature for all residents. But seems to not happen. Overall, we did not like it and wouldn’t recommend this place. We have since moved her to another facility.

Very unorganized. The room always smelled like urine because they wouldn't change the bed. Did not keep up with incontinence issues. Billing was a mess. The people working there were always so grumpy. Couldn't get out of there fast enough.

We've enjoyed the programs, food, and the apartment works well for Mother. However, less than a month after they moved in, the price was raised by [amount removed] Mother also wanted a shower put in where there was a bathtub, for safety. The price gouge of over [amount removed] was horrible. Then, turns out they just put a shell in. They can't add hand bars. The shower is unusable. They now want another [amount removed] to fix that. They don't have a driver for their bus so that perk isn't available. The pool is out of commission and has been since they moved in. The hood vent in the kitchen doesn't work so their menu is limited. Generally, we aren't happy as we feel they are being unfair regarding prices. Many residents are moving out. They have 45 empty units. They are not taking care of basic repairs and maintenance.

Yes, hire more staff so that they can provide the service they advertise and not have to con people into hiring sitters.

Don't do it!! If you are considering moving your loved one to Aberdeen Heights Assisted Living in Tulsa OK, please reconsider. My parent has resided there for almost two years and we have seen a rapid decline during that time. The employees are fired on a whim which is so confusing on the elderly family member who trusts and confides in these individuals. We have seen many employees fired or forced to leave during this two year timeframe. This includes two Executive Directors, the Head Nurse, a couple of Nurse Aides, several Activities Directors, at least one sales Director, several Head Chefs, countless aides, numerous Front Desk workers and others come and go. I understand this may be a common practice for this type of facility, however the problem is mainly due to Sagora hiring inexperienced Executive Directors which led to the majority of these unexpected departures. This kind of turnover is unacceptable and we are currently looking to move our parent to a new facility.

Overall the Brennity is beautiful - the property, the rooms, presentation etc. Sales and the resident manager were nice and did a hell of a sales job. Reality is, the dining experience is TERRIBLE in the AL building: Food is ice cold every single meal; the staff does not replenish drinks or bring condiments, etc; the service takes at least 90 minutes per meal; the portions are tiny and the staff is SO RUDE. Mom still doesn't have a nameplate on her room - 7 weeks later (talk about feeling like an outsider) The beautician quit and they still haven't replaced her (over two months ago) It took mom 2 weeks to get on the SHOWER schedule and it's still inconsistent. If the OT and PT staff wasn't so good to her, we would have moved her before week 3. We are SOO disappointed because dad was planning to join her in the IL cottages. NOT anymore. What a shame.

They have no patience with the residents that need more assistance. We moved mom out. We were not happy with the place.

Heritage Oaks could improve on the food, the management and the doctor response. There could be more availability to the families. They could also have better options for pill management.

Faculty and staff get an a+ rating. I'm having trouble determining where to start so let's start with the breakfast. You had your choice of eggs most of the time if you want them scrambled. The scrambled eggs liquid eggs but they cooked it like a casserole about 1 and 1/4 in thick dipped out with a spoon one solid egg. The milk 99% of the time was powdered. The only time I could tell it was not powdered that once there were two weeks they would bring out in a gallon jug and fort directly from the to your cereal or glass. They serve water with ice with every meal the containers they put it in the garage is only been used for tea and had real heavy tea stains on it. Not very appetizing. The staff did not seem like they knew what was going on although in the meals for lunch and dinner it would have a standing where you could order a cheeseburger hot dogs, grilled cheese if it was available sometime you none of it was available. The staff could look at the how many orders of hamburgers and hot dogs that went out and determined that the meal was not very emphasizing. I had complained several times about it and every time they said they was going to get it fixed but nothing ever changed. The three meals a day prepared was the main thing that I went there for. The the apartment was supposed to be cleaned once the week, when I moved out before I could put it in my house my daughter had to clean off the tables and a lot of things that should have been cleaned there every week. They furnished the sheets but the only thing they had most of the time was either for a queen or a king and I had a full size bed. They were supposed to take you to doctor's appointment within a 10 mile radius however the 10 mile radius turned out to be 10 road miles so that is very misleading. I have more if you'd like to read about it. They have a beautiful building there which is classy and it's well maintained the janitors are very useful and helpful going out of their way to make you comfortable. The grounds were kept beautifully. So to me they violated their contract and I moved out early violating the contract also. I tried to work with them but they would not work with me. I hope this was helpful I would not recommend it to anyone that expects good meals and clean apartments again which was promised through the contract.

After 8+ years we are increasingly disappointed with this facility. The maintenance of the grounds is slipping with mold stains on many walls. The latest trend is to add supplemental charges wherever possible, parking , transportation, gym classes , and entertainment events which used to be covered by the monthly assessments. Rent is guaranteed to increase by anywhere from 3-6% annually- count on it! The latest move is to demand residents reserve a dinner time and this must be done daily. All changes from management are directives! Staff are quitting rather than deal with management. This used to be a home where seniors were treated with respect. This is not the case now.

Of course quoted cost is without their evaluation. Their evaluation can add [price removed], as if not a big deal. Place is pretty. And big. Too big for management to supervise, really. They "had" a few great people that almost immediately left after new mgmt. My loved one's room is tiny. Studio, wall type kitchen. Nice large/long bathroom.... the dining room seems nice but my loved one isn't social.

We moved our mother from the Harrison this past fall. Ever since the change from [community removed], it was nothing but false promises. [name removed], the new Executive Director, does not return call and when you do catch him, he is as sweet as can be to your face, but only to appease you. One good are is the cleaning, and the building is beautiful. Get everything in writing, document what is going on, and make sure you advocate for your loved one if you move here.

We took her there when it was under the previous management. The cost was good and we liked that facility. But when it got taken over, it lost a lot of the good qualities. That's when we moved her to a different facility

My mom fell and laid on the floor for 10 hours and no one ever checked on her and they knew she hadn't been down for her meals, I found her myself at 4:30 pm, and almost had to break the door down because there couldn't find the master key. The staff at the front desk are not helpful at all. I would tell others to do their due diligence and talk to other folks there, it's a somewhat nice facility, but they don't take care of things in the apts, and the food is less than

It takes too long when you push the button around your neck for someone to come and help you. The service is very slow, the food is poor quality and poor taste.

There has been a lot of turnover in staff (i think this is the 4th executive director in a year). When first moved in, staff was super attentive and meals were great. Quality has gone down in all areas. Billing is a nightmare as well. You cannot get a clear statement of charges. Due to these issues, at the moment, I would not recommend Mirabella to others looking for care for a loved one. Especially if the elder is stubborn and particular.