Sagora Senior Living

They have a new manager and I'm hoping for better! But, at this point I would not recommend it to anyone. They have a lot of improvements to make. They need to improve on the following: Landscaping, cleanliness of facility, cleaning of occupants rooms, pest control inside and out, charging for dinners to take containers home in to go boxes. We picked this community, because it's close to me and they had availability.

They can improve by, having staff feed, bathe & care for residents, ask them not to blame the other shift, and not require additional private caregiver services. It wasn't a good fit. My loved ones care was extremely poor. I was the one who bathed, dressed him, and made sure he ate. Disappointed wasnt the word. We would not use or recommend HarborChase.

The nursing care is not consistent for what we are paying for. Laundry services are also not reliable.

We have been very disappointed recently with the service at Heartis. On multiple occasions Mom had to wait for over an hour for breakfast because “no one showed up” to cook. The wait staff is slow and often all other staff have to “pitch in” to cover. The staff that is supposed to respond to the button pagers are taking forever to respond. Such a lovely place with so much potential, but significant staffing issues.

I certainly would want others to know that the hands-on day-to-day staff that interacts and care for residents are amazing - they truly care and know everything about my mom. I am able to speak with them and get quality information about what is going on. We have issues with the management and finance department- there is a lack of consistent and regular communication. I find out a lot of things after the fact. There is also a lot of discrepancies with charges and a delay of recouping those charges as well.

The concierge staff and the maintenance team is very friendly, however all the other day to day staff is just not friendly at all. Our loved one loves their apartment but for what we are paying and for what you get it is just not worth it and we just have not been that impressed.

I would NOT recommend Heritage Oaks to anyone after the experience we had with the management there. They automatically charged a monthly late fee see despite not being late on payments and only refunded it if asked about it. That to me is fraud/theft. Secondly, they ran out of his medicine multiple times despite having full control of his medication. They didn't bring him all his meals sometimes he went without. The staff was hit or miss especially night time and weekend staff was subpar. They could never get the billing set up like it should have been from day 1. And their response to my father's death on [date removed] was atrocious. No compassion whatsoever and the staff had no idea how to handle my father's account. I have not received one call, text or email of condolences or how to proceed. When I spoke to the Executive Director, she was rude, snarky and quick to place blame on anyone other than her own management. Please do not refer them to anyone else unless they have a complete overhaul of management.

HarborChase smells extremely like urine and the rooms are extremely small. The sales rep was literally that. She was so happy to show me the dining rooms of different styles and so on and so forth. She was happy to boast on their chef who would be happy to fix dinner for elderly and family. I'm was quite sure that's why their costs are so high. I was not sold on this place in any shape or fashion. As far as the elderly that I came in contact with, they were great. They seemed very happy in their little groups. I met an Irish woman who was the life of the group. She was absolutely a beautiful person! Personally, I don't think they had a whole lot of interaction with the staff. I only saw one. Most importantly, the place didn't have memory care.

They are going through a transition. Sometimes there is no protein served with the meals, and they serve smaller portions. They don't have fresh fruits. They have a large turnover in staff. They only do laundry, once every two weeks. The staff has been pleasant. They don't have an activities director but they do have Bingo.

Elison of Graham is a lovely lovely place but may be better for those who need to be on the assisted living side and not the memory care side. The memory car is a secure unit and it really does feel homey, it does not feel institutional. However even during our loved ones short staff the helpers seemed like they needed more training - hospice was the one who provided our loved one with all their care. The memory care side and quality of care just needs some improvement.

We toured Mirabella Living & Memory care; it was very dark and old. We chose another community because Mirabella wouldn't have been a good fit for my loved one.

The facility is clean and rooms are nice, but management is passive/aggressive. When I raised concerns about staffing behaviors or medication errors, I was treated disrespectfully and concerns were minimalized. Staff are discouraged from befriending residents and food is low quality. Most staff are very caring, but the hire warm bodies.

I am heartbroken and angry. I feel we were duped. Just because the website promises 24/7 emergency contact does not make it so. Just because they advertise a daily schedule of events does not mean that any residents actually participate or that the events are led by someone other than a minimum wage aide. A facility can be new and clean and beautiful, but everything ultimately boils down to the staff that are daily touching and interacting with my loved one. Don't put your relative here unless you can show up on a daily basis yourself to see that promises are being fulfilled and proper care given.

During our loved ones stay it just unfortunately did not meet our needs and expectations, communication has not been the best. Hopefully once they make some changes it will really start to improve

We were unimpressed with the community and didn't feel comfortable with it.

HarborChase of WIldwood needs to work on their follow through within their nursing staff. They also need to have more consistent good meals. They also need to have more encouragement of socialization between the residents.

They raised my mothers rent 20 percent for the prior months rent that had already had been paid!!! We left imediately and got a better estalishment with a better rate than we were paying Hartis prior to the increase for two years! Now they are chasing me fo [removed] for leaving without giving 30 days notice. Poor hiring practices, No one watching over the help sleeping at night. There are better places. Move on to better care

There are extremely friendly staff at this community. They have poor corporate management. The staff do the best that they can with what it is that they have to work with. The staff communicate with me well in regards to my loved one and their needs its just corporate that lacks.

Many caregivers and other staff were diligent, kind, caring. But the place gave them no tools to succeed. They do a great sales job, though, boasting about a fancy multi-point care program that enriches lives of dementia patients. No such thing. In fact, no one there understands dementia at all. Just your standard MC place with high turnover and absenteeism. Promised multiple food options for each meal. Nope. Always a surprise, never a choice. Care plans were not discussed or executed. Attrition and absenteeism off the charts, with no "system" to share resident info with new shifts or staff. Appeared to be no training for new staff. Many didn't know safe transfer methods. Persistent short-staffing ... Sometimes only one person all night. Often, no check-ins for 4-7 hours; loved one would be crawling on the floor naked and cold. Careless housekeeping. Too many promises, too high a price for a same-old-care experience. Save your money and don't fall for the sales pitch.

I would not recommend this community at all for your loved one. The staff were not qualified and they promised that they would have someone qualified taking care of my loved one and this is not what happen. This community did not deliver what all I needed.