Sagora Senior Living

I have good interaction with the staff at Copper Lake Estates. According to my mother they are only on good behavior when I am around. I like the set up of the facility. I always thought it was clean. The food is decent. Their response time could use improving. If mom wants a pain killer she has to click on her necklace call button and it takes 45 minutes to an hour for someone to get to her. Sometimes mom falls and has to wait there an hour. I would like to see them have a call button for an emergency and a non emergency. That's my main complaint. She has a beautiful view lake view. She loves to look out her window.

They are allowing people to smoke inside the facility, so it makes it difficult for people that have issues with breathing. They only charge people $50 a month to be able to smoke inside their room and I just do not think it is safe for those on oxygen or breathing issues. The staff is friendly and the facility is clean (except for the smell of smoke in the carpet and walls).

Not as informative and memory section not clean and as nice as [different community]. Three Star

I thought Fox Run Estates was a very nice place overall. The facility itself is well kept and clean, the people are friendly, and they have a lot to provide for the residents. Unfortunately the food really soured the whole experience for me, it just really is not very good. Normally small portions would be a complaint as well, but in this case I think it may be a positive. If they could just fix the food this place would be a 5 for me.

when I moved here I was told that it had a diabetic friendly menu but this is not true they have astrics next to the foods that are high in fat and sugar but do not offer any replacement foods to balance their meals. the managers are friendly but change every couple of months.

Nice facility, but didn't see any of the tenants socializing outside of their rooms.

This facility is good for mom, but only for assisted living and they do not have any availability.

My loved one did not like being in the apartment by herself. She likes having a roommate. It was just very costly. They charged us 2500 just for the 2 days that she was there. I thought that was way too expensive. The facility was very clean. Everything seemed to be okay. It's just that my loved one did not like it there. The value was not good at all. It's just way too costly. The Waterford at Miracle Hills was not that great.

SMOKING OK, cell [removed]. One STUDIO coming available $2550, unit 3. private bath, sitting area with TV one room. Bigger than the other studios. Assisted living with reminders, select an apartment, base rate, then assessment to determine the level of care. Studio apartment $2550, semi private $1530 sleeping in same room. plus reminder services $400 per month. no semi private available. now would go on a waitlist. similar to hospital room room with curtain down the room. Independant living - house keeping, activity director, with home health care OK. $2940. RN will to an assessment to determine the level of care. level 2 care. salon, community $2250 one time fee, community fee. month to month, 30 day notice. one year lock in, cost of living increase in January, 1-5% annually. 1 bedroom $2900 independent living.

We were initially under the impression that a nurse would be there at all times, and that is not the case. That being the case, our experience has not been what we expected in the care services department. It is a nice place for what it is, but for someone who needs 24/7 care all the time it is not what I would hope for. It would have been nice if there had been a better screening process up front to determine our needs and make sure we are set up in the best manner possible to fulfill them.

My loved one really likes it, but I wouldn't recommend it. It really should be labelled an independent living place. There are a lot of extra charges for more care if they need more things, and they will send you out to the hospital for the smallest things. The apartments are large so that is a plus, and it's clean, and my loved one is happy, even if we aren't.

Understaffed- slow response time to emergency button calls. No RN on duty= unqualified activity director- many safety concerns- small number of compassionate staff members. Food adequate. Do not follow special diet needs.

The staff is very friendly at first and then come busy days when assistance is spotty. . She has really benefited from Mike in physical therapy. A few more of the staff members are kind and compassionate, but certainly not all. Laura and her two daughters; Quanah, and Joyce will do whatever it takes to make my mother comfortable. Staffing cuts have really affected care, especially on the weekends. A new chef has joined the staff during the last month and food quality has plummeted. They serve large portions of meat but not many cooked vegetables. Mother has had times of illness when she could not come to the dining room. If she does not call to remind them to bring a plate, it just doesn't come and she goes hungry. I wish I had known all of this sooner.

Overall pleased. Lots of employee turnover. No registered nurse available. Most employees are CNAs .

My frustration is that they don’t return phone calls. The food is very good. Make sure you get every promise in writing. The staff is pretty good and they are the best feature of this community.

We loved living here. Lots of intellectual activities and the buffet is a bonus. However, they increased our rent $3100 a year within one year for no additional services. They expect the tenants to haggle. We are sad to move.

Good information, but no vacant rooms at this time, Robin was very helpful

Great tour but prices at this time to high for consideration.

The manager also has this complex and told us the prices were slightly higher so once again out of our price range.

Julie, 1/2 story with memory , studio $4600, extra $ dog size? movies, popcorn, routine = bland sounding. safe terrace